Trusted Agent profile · London
★★★★★
503 reviews across 1 platform
186, Queensway, London, W2 6LY
Kinleigh Folkard and Hayward Sales's office in London, at 186, is rated 4.8 out of 5 across 503 reviews on 1 platform, including 503 Google reviews rated 4.8.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleAbsolutely highly recommend KFH. The company helped me to find a flat for rent. Melissa Acevedo is my estate agent and she went above and beyond my expectations. I was not able to see properties in person and she provided me with pictures and full videos of the properties. Great communication and understanding of client's needs and wants.PositiveResponsiveness, Professionalism
5/5
GoogleIt was quite a challenge selling our flat but I have to say the team at Kinleigh Folkard & Hayward were brilliant they kept me up to date with all the issues going on. I would love to mention Mimi that dealt with me personally she was very professional and on the ball and went over and above to make it happen, always happy to help and nothing was too much trouble. Thank you all very much, Jackie
5/5
GoogleSabina was super helpful in finding us the perfect apartment!! Always on the phone and super happy to address all our questions and concerns!!
5/5
GoogleAmera and Melissa were great at securing and turning around a last minute rental for us. Over the last year it's been so tough and with our current tenants wanting to vacate the property as soon as possible we needed to act fast to ensure everything was ready in time. Great service and always on hand to help if I needed it.PositiveResponsiveness, Professionalism
5/5
GoogleNormally when dealing with letting agencies in London, I find you need to chase and follow up and can struggle to even speak to someone directly (as the properties go so quickly anyway there isn’t much incentive for the customer service side) but we are blown away by KFH, most specifically Nathan who has went out of his way to give us daily updates on properties, arrange viewings for us straight away and clearly really cares! When we find our perfect flat soon I’m sure it will be down to him! Go Nathan, such an asset to the team :)
5/5
GoogleSalvo was my favourite agent! Salvo listens carefully to your needs to understand exactly what it is you want so you don't waste time seeing things that just wont suit. He is super smart, charming, fun and efficient. During my longgg search he really went out of his way to find potential flats for me and i can truly say he is genuine and honest. I will use him as my agent for life!!
1/5
GoogleI've had an absolutely terrible experience renting from KFH. From the start, it was a complete nightmare. My property manager was extremely unresponsive to my issues. For 7 months out of my 12-month tenancy, I had no access to warm water, which made living conditions unbearable. Despite numerous attempts to get this issue resolved, my complaints were largely ignored. Moreover, there were several incidents where inspections were conducted without my given consent. On multiple occasions, KFH accessed my home when I wasn’t there, despite my explicit requests for these inspections to occur only in my presence. This disregard for my privacy and preferences was extremely distressing. Communication with KFH was consistently poor. No matter who I spoke to, my concerns were not taken seriously, and the lack of responsiveness was frustrating and unacceptable. Overall, KFH’s management was incredibly unprofessional and incompetent. I would strongly advise against using their services.
5/5
GoogleCandy Foy helped me in my painful search for a flat in W2 Her and the team were amazing Highly recommend them and really appreciate their service 5 stars
5/5
GoogleI recently purchased a property via KFH with the help of Salvatore Raia. Having encountered a number of agents during my search, Salvatore really stood out for his professionalism, helpful attitude, speed of response and efficiency. Questions were answered promptly and Salvatore helped make the process as smooth as possible from start to finish. I would recommend KFH and Salvatore to anyone looking to buy or sell a property in the area.
5/5
GoogleMy husband and I had the pleasure to work with Megan Foster and Melodie Nguyen when we rented our new place in London. They are very efficient, approachable, detail-oriented, and extremely professional. They clearly have a procedure in place as the entire process was very organized and smooth. Special thanks to Megan who was very accommodating when we asked for extra viewings of the property - we truly appreciate it!
5/5
GoogleAmera and Melissa were great at securing and turning around a last minute rental for us. Over the last year it's been so tough and with our current tenants wanting to vacate the property as soon as possible we needed to act fast to ensure everything was ready in time. Great service and always on hand to help if I needed it.PositiveResponsiveness, Professionalism
5/5
GoogleHad an amazing experience with KFH Bayswater. Especially Candy, always punctual and professional. She has a really creative mind and is great to work with !
5/5
GoogleVery professional and extremely organised office As a landlord who has purchased a few units I’ve always been impressed Candy Foy was always my go to contact In my opinion kfh is the best Bayswater agent
5/5
GoogleWorking with Marlene was an absolute pleasure and helped us move fast; from viewing all the way to starting our current tenancy. No last minute surprises and always a pleasure to work with. Very glad we had KHF and Marlene as our tenancy negotiator.
5/5
GoogleWe had a great experience at the KFH Bayswater branch. Our estate agent was Karim Pasha and he got an amazing flat for our small family. Karim was so helpful and followed up all our queries with great care and attention. I highly recommend going to see him for any letting queries. Thanks Karim!
5/5
GoogleMy experience with KFH was great. Jamille was very helpful and went extra miles to help us finding a nice flat within our standards and budget Thanks also to Josh for your time and patience.
5/5
GoogleExceptional real estate agent We had the pleasure of working with Mimi on the sale of our flat. It is the best …
Thank you so much for your kind words, Electra Plakitsi! We are thrilled to hear that your experience with Mimi was exceptional and that her support made you feel truly valued. Your feedback on her reliability and customer-centric service will be shared with the team as we continue to strive for quality and trustworthiness in all we do
5/5
GoogleWhat an amazing team! Special thank you to Amera and Gemma for making the process run so smoothly, from the first viewing to move in day. Moving can be stressful and overwhelming but the support I received from the KFH Bayswater team made it painless and brought the excitement back into finding a home. Great service and an awesome team, I would definitely recommend.
5/5
GoogleJamille and Nathan were very nice to exchange with, very professional, and found a perfect fit for us in no time.
5/5
Googlesabina is one of the best agent in town she is very professional and she make it all very quick and reactive!!!!
Thank you so much for your kind words, Kajetan! We are thrilled to hear that Sabina provided you with quick and professional service. Your trust in our customer-centric approach means a lot to us, and we look forward to supporting you again soon
5/5
GoogleVery professional and top class service from KFH Baywater. The lettings team was very friendly and made me feel confortable. Kerim Agius was my lettings agent. I was very satisfied by the level of service provided and his ability to find just the right property to fit my circumstances. I would recommend Kerim and the team at KFH to anyone! Keep up the good work!
5/5
GoogleSabina was really enthusiastic, keen and dedicated to finding me the perfect tenant, and she really came up trumps. Thank you.
5/5
GoogleThere is no words to explain the professinalism and quality of customer service. This agency goes over and beyond to fulfill customer needs/ enquiries. They are always happy to help, they are effecient. Dejvi and Amera did an excellent job. Definitely recommend and I honestly cannot find the words to thank them enough.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleSabina is letting our property and she’s been excellent. She communicates on time, is very kind and organized and went above and beyond to help us collect all the required documentation. Very happy with her service.
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