Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI recently rented a flat through KFH agency, and I couldn’t be happier with the experience. From the moment I contacted them, they were professional, responsive, and helpful. They guided me through the entire process.
Kayleigh Murphy, the employee I worked with, was exceptional. She was knowledgeable about the properties available and took the time to understand my needs and preferences. She showed me several flats that matched my criteria and provided valuable insights about each one. Her attention to detail and dedication to finding the perfect fit for me were impressive.
The communication throughout the process was excellent. Kayleigh promptly answered all my questions and kept me informed at every step. She made sure that all necessary paperwork was handled efficiently, making the move-in process seamless.
Overall, I highly recommend KFH agency and Kayleigh Murphy to anyone looking to rent a flat in London. Their professionalism, knowledge, and exceptional customer service set them apart. I would not hesitate to work with them again in the future.
Mohammed · 1 October 2023
★★★★★ 5/5
GoogleEden was an amazing help in securing our new apartment. Through the ups and downs of finding a place, he remained calm and helpful - keeping us updated throughout the process. I would 100% recommend working with him as he was extremely friendly, trustworthy and took the time to understand exactly what we were looking for. Thanks again!
Alice · 28 August 2019
★★★★★ 5/5
GoogleOutstanding experience with KFH recently who sold my house. Anthony and Eden were professional, friendly and excellent at keeping the sale on track and communicating effectively throughout.
Nick · 30 December 2023
★★★★★ 2/5
GoogleMixed experience with this agency. We bought a house through them, so we are not their "client", but our feedback applies to whoever is thinking to sell their property through KFH.
The negotation process once we made our initial offer was quick. After the initial offer, the seller outright rejected the offer and asked for £50k above asking price. We thought that was ridiculour, as the agent would have put a higher asking price if the true value of the house was £50k more.
Once our offer was accepted, we were dealing with the same agent throughout the legal process. The seller was especially difficult to deal with, but we felt that the agent did not try enough to resolve the many issues we had encountered. I've had to really micro-manage the agent, calling them twice each week on Monday to set the action plan for the week, then again on Thursday to check status. We were always ahead of the curve and had to wait for the seller all the time.
One particular instance where the agent was at fault when my surveyor had confired with the agent their attendance. However, when the surveyor turned up at the agency to pick up the keys, no-one knew that the surveyor was coming and the seller was not notified in advance. This has led to the surveyor being denied access to the property. We then had to re-book the surveyor's time, which has added a total of 3 weeks delay to the whole process.
It was also impossible to get hold of the agent dealing with the sale. I've managed to get hold of an Assistant Manager's details and started copying him in every email so information did not get held up by one agent. I also quickly realised that the agent was avoiding my calls, so I had to use different numbers to call the agent. It is not a surprise that I could immediately get through the agent when using different numbers.
It should also be mentioned that we only managed to see the propety once. We asked to revisit, but the seller refused and it does not feel like the agent had tried to persuade the seller. I think we're the most easy-going buyer to spend a fortune on a property, but only get to see once!
On the advert, it was noted that there is underfloor heating, but when questioned how to operate the system, no-one knew how it works. The agent didn't bother to find out either. To me, this is false advertising.
The completion proces was also a mess. I wasn't surprised by this time. I had a list of logistical questions about the location of meters, alarm, etc. I've had to really chase the agent to get the answers. I've managed to out-think the agent on the final day and managed to arrive at the property to get the keys and talk directly with the seller's brother on completion day to get all the information I needed. I was supposed to meet the agent at the property as well, but he never turned up.
Overall, comparing KFH against my estate agent that was selling my flat in order for me to buy the house, I would rate KFH as 1 out of 10. I've given them 2 stars instead of 1 because at the end of the day, I had managed to buy the property, but the whole process was not pleasant.
Hoang · 27 August 2023
★★★★★ 5/5
GoogleI had a really great experience working with Olivier Herbu and the rest of the lettings team in the Tooting Branch of KFH.
I was provided with timely feedback on viewings and data driven advice on best next steps.
The team drawing up the paperwork where also spot on with every detail.
My experience with KFH was a complete contrast to the one I had with a major competitor of theirs who I had moved away from due to contractual errors and loose ends that never seemed to get tied up.
I'm now a very happy landlord!
Seamus · 27 August 2023
★★★★★ 5/5
GoogleKayleigh was excellent at helping my group find and move into our first rental property as Uni students. She helped us through the entire process and made the whole thing a lot less stressful. I couldn't recommend her and the KFH team more!
Fynn · 27 August 2022
★★★★★ 5/5
GoogleMorgan at KFH Tooting guided us through the sale of our property smoothly and efficiently. She was always there to answer questions and keep me sane! Thank you Morgan!
Emma · 31 October 2023
★★★★★ 5/5
GoogleHaving recently bought a house in Tooting, which was far from straight-forward, Kevin and his team guided me through the storm with great professionalism and support. I could not have got over the line without them! I highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Dave · 27 August 2022
★★★★★ 5/5
GoogleWe worked with Dylan Brooks at this branch who was extremely helpful right from the start. We pretty much had our entire journey through a couple of properties with Dylan and as first time buyers he was reassuring, responsive and pragmatic. KFH in general were very helpful and most importantly quick to react. Thanks for all the help
Charlotte · 28 August 2018
★★★★★ 5/5
GoogleKayleigh from KFH Tooting was extremely helpful and responsive. She made a normally stressful time seamless.
Ciaran · 27 June 2024
★★★★★ 4/5
GoogleThe mortgage application service by Lucas was pretty smooth and hassle free. Great work!
Vimee · 27 July 2024
★★★★★ 5/5
GoogleThe team at KFH in Tooting were exemplary, professional and courteous at all times, demonstrating the very best in customer service. Dylan in particular was both patient and tenacious in ensuring the sale was completed and at a good price. I would have no hesitation in recommending KFH and look forward to using them again.
Manisha · 28 August 2019
★★★★★ 5/5
GoogleWe had a good experience with the KFH Tooting branch. The agent Monika was extremely helpful and honest. She listen to our needs and feedback in order to find us the best property. In one occasion, she went beyond to show is the properties at our best convenience. Continue the great work and thank you!
Raquel · 28 August 2019
★★★★★ 5/5
GoogleMy partner and I recently bought our first property together and have been very happy with the support provided by Daniel Todd and the team at KFH. He was always available and regularly kept us updated on progress, thank you! The team are friendly and a pleasure to speak to. Best wishes, Sophie and Tim
Sophie · 28 August 2019
★★★★★ 5/5
GoogleKayleigh was great. I needed to move quickly and she was really responsive answering all my queries. I really appreciated her honesty which helped everything go much more smoothly.
Max · 27 August 2023
★★★★★ 5/5
GoogleI’ve recently instructed KFH letting team to let our flat in Tooting Bec and couldn’t be happier with the service provided by Ashley, Olivier and their team. Their approach was really professional and I appreciated Ashley and Olivier being available to update me on progress and keep in touch so regularly. They achieved a great result for us and moved quickly to ensure we didn’t have a void period. I would have no concerns recommending KFH Tooting.
Louise · 27 August 2023
★★★★★ 5/5
GoogleWe received prompt & professional service from KFH Tooting successfully selling our house in a good timescale. Both Anthony (Director) & Eden were both great. We would highly recommend.
David · 27 August 2023
★★★★★ 5/5
GoogleHaving recently used KFH Tooting to purchase a property I can't recommend Gem enough. She was incredibly responsive throughout the entire process, and was incredibly accommodating and patient, as we ended up viewing the property a total of 4 times!PositiveResponsiveness
James · 27 August 2022
★★★★★ 5/5
GoogleDealing with the team at KFH Tooting was a pleasure from the outset. Martin was our dedicated agent and he showed true professionalism throughout. Martin was incredibly responsive, helpful and knowledgable. Would highly recommend their services and Martin.PositiveResponsiveness, Quality, Professionalism
Mike · 27 August 2022
★★★★★ 5/5
GoogleWe dealt with Daniel Todd in respect of the sale of our property. He was a pleasure to deal with and was professional and personable at all times. He also knew the property market really well and personally oversaw our sale. We felt really confident in Daniel’s hands and wouldn’t hesitate in recommending KFH.
Vicky · 28 August 2019
★★★★★ 5/5
GoogleMy partner & I had a great experience letting through KFH Tooting. Eden was a great help throughout our search. Once we were ready to make an offer on a place, the whole process was very efficient & professional. Thank you Eden & team.
Stephen · 12 January 2022
★★★★★ 5/5
GoogleOlivier was fantastic in assisting in our search for a flat, taking a refreshingly honest approach to Lettings. Very communicative without pestering and unloading rentals not of interest.
Robert · 27 August 2023
★★★★★ 5/5
GoogleWe had the pleasure of having Danielle Reid to help us through the process of purchasing a house in Tooting. She was very responsive and made sure things progress quickly. All in all, very professional service and would recommend her and KFH. :) Thank you Danielle.
HM · 27 August 2021
★★★★★ 5/5
GoogleWe had a great experience finding and letting a flat through KFH Tooting, particularly with Eden. Eden was really helpful throughout and went out of his way to ensure a good outcome for us. The communication was brilliant throughout, and we would really recommend!PositiveResponsiveness, Professionalism
Rhian · 27 August 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
