Kinleigh Folkard and Hayward Lettings reviews in London

★★★★★ 5/5

Google

I recently used KFH to find a tenant and opted for their full management service. From the start, the process has been incredibly professional and efficient. As someone with a demanding full-time job, I appreciated that most things were handled via their online portal and clear email exchanges, it required very little of my time. While their fees are slightly higher than some local competitors, the 'hassle-free' experience makes it well worth the investment. If you are a landlord with a busy schedule, I highly recommend their team.

N · 16 March 2026

★★★★★ 5/5

Google

Muguisha is great, very quick and responsive to requests and also sorted out a same day viewing for me in a very timely manner. Made the whole process nice and simple!

Joseph · 16 March 2026

★★★★★ 1/5

Google

Disgusting customer service, quick to take your money, but then illegally refuse to refund a holding deposit, despite being spoken to extremely rudely, I politely explained the legal grounds for why I believed a refund is due, when the agent feels like they are losing the argument, she would make some personal attacks before terminating the call. Worst customer service experience ever.

Mo · 11 July 2026

★★★★★ 5/5

Google

Seito has been a great help all throughout the process. Excellent service!

Yooku · 11 July 2026

★★★★★ 5/5

Google

I had a great experience with Ashley today. He showed me around three properties and was incredibly kind, helpful, and professional throughout the whole process. He took the time to answer my questions and made the viewings feel relaxed and informative. The properties he showed me were really lovely and well suited to what I’m looking for. I really appreciate his support in helping me move closer to finding my new home. Thank you, Ashley!

Stefania · 16 March 2026

★★★★★ 5/5

Google

Really great experience with KFH Canada Water. Seito was the estate agent that helped us throughout the process and he was really friendly and very helpful and efficient. Highly recommend!!

Alex · 4 October 2026

★★★★★ 5/5

Google

Rianna is outstanding and extremely professional

Shivam · 11 August 2026

★★★★★ 5/5

Google

Great experience overall within. I wanna shout out to Ashley Nelson as they've been very supportive, precise on timely responding to additional queries and arranging viewings.

Michele · 16 March 2026

★★★★★ 5/5

Google

Thanks to Seito, we’ve had an amazing transition, from the viewing to finally moving in, very helpful and great communicator, would definitely recommend to anyone looking for properties for a stress free process.

Daivam · 11 September 2026

★★★★★ 1/5

Google

Worst experience and service ever! Extremely Disappointing Experience, Unprofessional Staff and Lack of Support I had a truly disappointing experience with this agency, particularly due to the rude and unhelpful attitude of the staff. Marta, in particular, was incredibly unprofessional throughout the entire process. Despite expressing my financial concerns and waiting nearly a year for a suitable flat, no meaningful support or alternative solutions were ever offered, especially when the originally promised flat was delayed. There was no backup plan, no flexibility, and no urgency to help resolve the situation. I was especially shocked by how dismissive Marta was. She wasted my time by having me complete applications and go through referencing, only to lead me nowhere. It was extremely disheartening and felt like a complete disregard for my situation. It is unacceptable that the option to add a guarantor wasn’t considered just because I live with a spouse. Every applicant’s circumstances are different, and rigid, unsympathetic policies like this only make things worse. Overall, the service was horrendous, poor communication, a lack of empathy, and completely unprofessional behavior from staff who should be there to help. I would not recommend this agency to anyone looking for support and transparency in their housing journey.

Dheena · 10 August 2025

★★★★★ 5/5

Google

Our Agent was Manuel Nieto and he was amazing! He was super attentive, responded immediately and accommodated to our questions and requests! Could not recommend him enough!

Aysu · 16 February 2026

★★★★★ 5/5

Google

Ashley was super helpful, knowledgeable and polite during our viewing. I recommend KFH if you are looking in the Canada water area.

Justin · 16 March 2026

★★★★★ 5/5

Google

The KFH Team recently sold my house in Canada Water. The service received was very professional and excellent throughout the process. Advice was objective and consistent with the market together with realistic expectations set as to price …

Hope · 16 October 2025

★★★★★ 5/5

Google

My experience with the agency was overall very good. Working with Muguisha was especially great, she maintained open communication throughout the process and truly ensured I secured the apartment I wanted. A1 service from her! The only downside was some time management issues with another staff member during the viewing and key handover (not Muguisha’s fault). Overall, a positive experience I’d definitely work with them again.

Indigo · 16 November 2025

★★★★★ 5/5

Google

Overjoyed with new property. Samuel was fantastic throughout the whole process. Very smooth and professional service. Would recommend.

Richard · 16 March 2026

★★★★★ 5/5

Google

I had a great experience with KFH. Rianna was incredibly helpful and supportive throughout the entire process. She was professional, responsive, and kept me informed every step of the way, making everything smooth and stress-free. I really appreciate her hard work and would highly recommend both Rianna and KFH.

Joy · 16 March 2026

★★★★★ 4/5

Google

One of the member of KFH Ayo has been incredibly helpful throughout our entire process of renting a property. He consistently kept us updated, answered every question with patience, and went above and beyond to make things as smooth as possible. His professionalism and support made a big difference, and we’re truly grateful for everything he’s done. Highly recommended!

Faryal · 16 December 2025

★★★★★ 5/5

Google

We are extremely happy with Yande’s assistance during are process of moving and finding our new home , as it can be very stressful period she has managed to help us a lot and always be there with answers to our questions and the staff from the office anytime you call them they are very welcomed to help straight away. Excellent service from the entire team.

Kate · 16 February 2026

★★★★★ 5/5

Google

KFH did a great job selling my flat. Marcus and Samuel were very efficient and helpful all along through the process.

Janet · 16 January 2026

★★★★★ 5/5

Google

I’d like to give a big thank you to Muguisha Eduardo in Lettings, who has been incredibly helpful throughout my property search. She’s been efficient, friendly, and always quick to respond, making the process smooth and stress-free. Her great customer service and professionalism have really stood out, and I genuinely appreciate all her support.

Catherine · 16 December 2025

★★★★★ 5/5

Google

I wanted to specifically mention Seito , I had the MOST loveliest interaction with him throughout the process and it is just the beginning. He was incredibly attentive, helpful, and managed to secure me a place that I really wanted. He genuinely made me feel that he cared and that it wasn’t just about completing a transaction. His communication, professionalism, and support truly stood out, and I really appreciated the effort he put in to make the experience smooth and reassuring, his customer service is genuinely out of this world. If you do use Kinleigh Folkard please ensure you request Seito. ! :) Please pass on my thanks to him.

Judith · 11 June 2026

★★★★★ 5/5

Google

Seito Smith was so friendly and helpful while showing the property and even during the entire process.

Lakshmi · 20 September 2026

★★★★★ 5/5

Google

I had the pleasure of selling my property with Ashley at KFH Canada Water he was professional and helpful throughout the sale of my tenanted property. He kept me informed at every stage and generated a great amount of interest, resulting in multiple offers and a sale above the asking price. I was extremely pleased with the outcome and would highly recommend him.

Lynette · 27 September 2026

★★★★★ 5/5

Google

I had a great experience with KFH, especially working with Rianna Watson, Lettings Assistant Manager. She was extremely patient, professional, and supportive throughout the entire process. Rianna took the time to answer all my questions and made everything smooth and stress-free. Highly recommend the KFH and Rianna Watson if you’re looking for efficient and reliable letting services!

The · 16 March 2026