Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleNobody ever said that moving house was easy, and so it proved to be. A lot has changed in the 21 years since we last sold our property and KFH was able to recommend a top class solicitor to work with us and together they were able to guide …
Paul · 22 February 2026
Agent replied · 13 April 2026
Thank you for your thoughtful review and recommendation. We’re so pleased that Stuart and the team could support you throughout the process, especially when things became challenging. Shantay will be delighted to hear your kind words, we really appreciate you choosing KFH Muswell Hill.
★★★★★ 5/5
GoogleWe recently completed the purchase of our new home and KFH were acting as the estate agents. Lottie was our main point of contact and she was extremely helpful throughout the whole process. She was always available to take our calls, answer questions and provide advice. She often went the extra mile to ensure both us as buyers and the sellers were kept informed and addressed potential challenges proactively! We are extremely grateful for the help and support!
Georgios · 25 September 2024
★★★★★ 5/5
GoogleWe’ve had a great experience with Kirsten while arranging our move into our new home. She has been incredibly helpful, friendly and professional throughout, always quick to respond and happy to help with any questions. She’s made the whole process feel easy and stress free. We really appreciate all her help and would highly recommend her!
Hiva · 20 August 2026
★★★★★ 5/5
GoogleLottie and the team at KFH Muswell Hill have been incredibly helpful in what has been not a particularly straight-forward purchase. They gave me first choice when the property I was interested in came back on the market and they introduced me to the right people who through hard work managed to get my first purchase across the line. Lottie couldn't have made the last few steps easier and made sure we moved very quickly when we finally could.
Thank you so much for all your help!
Mike · 22 August 2024
★★★★★ 5/5
GoogleI bought my flat with the help of Lottie. She was highly professional throughout the whole process and went out of her way to being helpful, kind and supportive . I cannot thank her enough.
Robert · 23 May 2026
Agent replied · 23 June 2026
Thank you so much for your kind feedback. We’re delighted to hear about your positive experience, and we’ll be sure to pass your lovely comments on to Lottie. Wishing you every happiness in your new home!
★★★★★ 3/5
GoogleJust bought a property through this branch, Elysia and Andrea were amazing. Andrea in particular was incredibly helpful throughout the entire process. He moved to work at a different location but continued to help me.
The loss of 2 stars was due to Matthew who was the rudest person I’ve ever had the displeasure of dealing with. Disgusting behaviour considering he’s the manager there, however I have formally logged a complaint that hopefully will be dealt with because I was treated so badly by him - would encourage management to listen to the calls between me and him so you can understand why. Very unfortunate as everyone else was lovely.
A · 21 May 2024
★★★★★ 5/5
GoogleCharlotte Smith at KFH has been so lovely to deal with. She really listened to the type of house we’re after as well as the area, and has been incredibly helpful in sending through properties that genuinely fit the bill. She’s responsive, …
Louise · 13 February 2026
Agent replied · 13 April 2026
Thank you so much for your lovely feedback about Charlotte. We’re delighted to hear that you’ve felt supported and that she’s been able to match you with properties that truly fit your needs.
★★★★★ 5/5
GoogleI recently rented a property with KFH, where Charmain Alexander was our letting agent. She was instrumental in helping us to find and get the property we really wanted. She guided us through the process and we are very grateful to have met such a lovely, kind, professional letting agent. Her service to us has always been excellent, Charmain has always sent me properties when she thought they would be suitable and eventually we found the perfect property.
Helen · 21 May 2024
★★★★★ 5/5
GoogleI’ve used KFH for both a property sale and purchase over the past 10 years and have always been very satisfied with their customer service and speed of communication. Most recently, Jake been the agent helping me with a property search and he’s been great, always checking in and keeping me up to date with anything new on the market that’s going to be of interest. Thank you Jake!
Stephanie · 18 October 2024
★★★★★ 1/5
GoogleI had a truly disappointing experience with this estate agency. I reached out multiple times with enquiries about properties, and despite my clear interest, they completely ignored my enquiries. I followed up several times, but never …
S · 22 March 2026
Agent replied · 13 April 2026
Thank you for sharing your experience with us. We sincerely apologise for the lack of communication and support you encountered. It is disappointing to hear that we did not meet your expectations and that you felt disregarded. We value your … More
★★★★★ 1/5
GoogleI reached out multiple times to book rental viewings and was ignored constantly / never called back. I even went to other branches and asked them to bump this branch because they had properties I wanted to view. Super annoying.
James · 13 February 2026
Agent replied · 13 April 2026
We’re sorry to hear this and appreciate your feedback. This isn’t the experience we want for our customers. If you’d like to get in touch, we’d welcome the opportunity to help.
★★★★★ 5/5
GoogleKirsten M was excellent, strong communication and professional, she helped us secure a great property at a great price, would recommend.
Anton · 16 June 2026
Agent replied · 23 June 2026
Thank you for your kind words! We’re so pleased Kirsten was able to support you with clear communication and professionalism, and help secure a great property at the right price. We really appreciate your recommendation!
★★★★★ 5/5
GoogleI would like to sincerely thank the lady Kristen Mavric for showing us the property that we have rented. She was very kind, welcoming, and extremely polite throughout the whole process. …
Eirini · 22 March 2026
Agent replied · 13 April 2026
Thank you so much for your lovely feedback. We’re delighted to hear that Kristen provided such a positive experience throughout your viewing and rental process. Your kind words mean a lot to us, and we’re glad she was able to support you so well. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleReally helpful, competent and smooth. Dealt with my property mainly with Kirsten Mavric, she was wonderful the whole way through.
END · 2 June 2026
Agent replied · 23 June 2026
Thank you for your lovely feedback! We're so pleased to hear everything went smoothly and that Kirsten provided such wonderful support throughout!
★★★★★ 5/5
GoogleKFH have been wonderful in helping me with my search. When I met Kam at the viewing I knew straight away that my search worries would be over after endless viewings, I was in safe hands, Kam has been extremely helpful, professional, friendly and continues to be throughout the whole process which is important. I would not hesitate to recommend or reach out to the KFH team to help me with any future searches. Thank you!
Latte · 30 November 2023
★★★★★ 5/5
GoogleBought my first flat with help from Charlotte Smith who was very helpful and proactive in recommending me to a great surveyor and FS, Sawan. Would highly recommend her to anyone!
Eloise · 13 February 2026
Agent replied · 13 April 2026
Thank you for the wonderful feedback, Charlotte is delighted to hear everything went smoothly. Huge congratulations on purchasing your first flat!🏡✨ …
★★★★★ 5/5
GoogleGreat experience with KFH of Muswell Hill and the work that Kirsten Mavric did helping me find a new home. Can't wait to move in!
Simon · 23 March 2026
Agent replied · 13 April 2026
Thank you so much for your lovely review! We’re delighted to hear you had a great experience with our Muswell Hill branch, and we’re thrilled that Kirsten was able to help you find your new home. Wishing you all the best for your move!
★★★★★ 5/5
GoogleI've had a very easy experience purchasing a property through KFH. My agent, Lottie Smith, was always incredibly helpful, friendly and responsive. I would definitely recommend.
Caroline · 13 March 2026
Agent replied · 13 April 2026
Thank you so much for your kind words! We're delighted to hear your experience with KFH was smooth and positive. Lottie will be thrilled to know she made such a great impression. We really appreciate your recommendation!
★★★★★ 5/5
GoogleCharmain at KFH does a fantastic job. If you’re thinking of renting out your property or you’re a tenant looking do speak to her!
Mehran · 13 March 2026
Agent replied · 13 April 2026
Thank you so much for your kind words! We’re delighted to hear you had such a positive experience with Charmain.
★★★★★ 5/5
GoogleI did a couple of viewings with Shantay recently and she's been extremely helpful - and honest - which is quite rare among agents these days.
Qwe · 13 February 2026
Agent replied · 13 April 2026
Thank you so much for your kind words! We’re really pleased to hear that Shantay was helpful and honest throughout your viewings, we’ll be sure to pass on your feedback to her.
★★★★★ 5/5
GoogleWe renewed our house rental contract at KFH and had the pleasure of working with Danica Macnab. She was incredibly professional and handled the letting process perfectly. Danica is very helpful and supportive also, very kind to answer any questions any time I get in touch with her. She finalised our tenancy contract work in less than ten days. I do appreciate Danica's professional and easy-going work, so I definitely would like to manage all other tenancy management with KFH.
Zohreh · 6 March 2023
★★★★★ 5/5
GoogleMy partner and I have recently signed a tenancy with KFH and have found the entire process as straightforward and enjoyable as possible. We are relocating to London from Leeds and Charmain was happy to send us videos of the property we wanted to view to save us from travelling down last minute. Since agreeing a tenancy Charmain and the team have been quick to sort all the paperwork out and answer any queries we have. We’re really looking forward to moving down next month.
Alexander · 27 February 2023
★★★★★ 5/5
GoogleI just sold my flat and bought a new one , all via KFH, with the amazing professional help of Elysia Charalambous. Elysia is an outstanding agent and it was a pleasure dealing with her as she was always there for any query I had. Selling and buying a property at the same time can be very stressful but thanks to Elysia the whole process was very smooth. Thank you Elysia and the rest of the sale team!
Angelica · 30 April 2023
★★★★★ 5/5
GoogleWe recently completed the purchase of our new home, and we couldn't be happier with the service we received from Lottie at KFH! She was responsive, always answered our questions with patience and kindness, and went above and beyond to make the whole process as smooth as possible.
We highly recommend Lottie and KFH!
Shelly · 27 September 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
