Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI honestly don't think the sale of our flat in Balham would have gone through with the endless patience and support of Joel and the team. Right from the beginning they gave a more realistic valuation and were relentless, in a difficult market, to keep the viewings up to eventually secure a great offer. Various complications with the lease and a slow buyers' solicitor meant it took almost 9 months to get to exchange but here we are finally today, done and dusted. Only Joel could have kept the buyer on onboard throughout and prevented the sale from collapsing. I can only heap praise on him and Leigh who were in constant communication and went above and beyond to finally getting this difficult sale over the line. Thank you so much🙏🏼.
Gurinder · 18 December 2024
★★★★★ 5/5
GoogleWe recently had an excellent experience with KFH Balham, and we cannot recommend them highly enough! Ben Watts, in particular, was a standout agent who guided us through the entire process. His expertise and dedication made everything incredibly smooth. Ben consistently went the extra mile, always available to answer questions and provide support whenever we needed it. Thanks to his hard work and commitment, we felt confident and informed every step of the way. If you're looking for an estate agent that truly cares about their clients, KFH Balham is the way to go!
Bianca · 3 November 2024
★★★★★ 5/5
GoogleAmazing experience from start to finish with the whole team at KFH Balham. I cannot recommend the team enough, from the intros and first meeting with Leigh, through to the fabulous sales teams who got me countless viewings really quickly and then Alice who was a superstar sales negotiator and supported right from offer through to completion.
The communication was exceptional, the attentiveness, support, guidance and reassurance at a very stressful time was exactly what I needed.
Massive thanks to each and every one of the team - brilliant work!
Kate · 13 February 2026
★★★★★ 5/5
GoogleGreat work again from the KFH team who sold 2 units for us. Isabelle Roochove has been fantastic with Flat 1, managing our sale with a challenging timeline and chain buyers to co-ordinate. Very responsive and proactive - an excellent sales agent.
Joel Phelps managed to secure a great cash buyer for us quickly after the previous sale fell through. This was a time of increased pressure and frustration for us, however Joel was calm throughout and progressed the sale very effectively. He communicated to all parties throughout and was a pleasure to work with. I wouldn’t hesitate in recommending him - 5 Stars again.
Nilesh · 25 July 2024
★★★★★ 5/5
GoogleLeigh and Alice were absolutely amazing during the sale of my parents property. From the first contact I had with Leigh I knew they were the right Agents to go with. Leigh had excellent knowledge of the local area, both current and historical and he knew the market like the back of hand. Alice was instrumental in keeping us updated and dealing with issues as they came up along the journey. Both are ardent professionals and have an actual passion for the role they perform as well as being experienced in the minefield of property sales.
They were always available on the phone when needed and were quick to respond to emails when needed as well.
KFH did not just sell the property for us, they showed the buyers the true potential of the property and thus making our dream and the buyers come true.
I did advise KFH this, but feel the need to call it out again. I had such a great experience from start to finish, I genuinely wish I had more properties to sell, purely for the journey and the interaction.
Will recommend and choose KFH all the time going forward.
Thanks you again for a fabulous experience and service!
Chirag · 25 July 2024
★★★★★ 5/5
GoogleJoel Phelps from Kinleigh Folkard & Hayward in Balham provided an exceptional experience while helping us purchase our new home. His professionalism and expertise were evident throughout the process. Joel was always available to answer our questions and went above and beyond to ensure we felt supported and informed. His knowledge of the local market and attention to detail made a significant difference, making the buying process smooth and stress-free. We highly recommend Joel to anyone looking to buy or sell a home in the area. Thank you, Joel, for making our dream home a reality!
Ben · 25 July 2024
★★★★★ 5/5
GoogleKevin at KFH Balham was an absolute pleasure to work with! From the very first conversation, he made the whole mortgage process feel approachable and stress-free. He took the time to explain everything clearly, answer any questions we had, …
Will · 13 November 2025
★★★★★ 5/5
GoogleJason has been fantastic to work with, guiding us through every step of the house-buying process. From the very beginning, he offered great advice on what kind of offer might work best and was always responsive to calls and emails. He made …
Rhiannon · 13 October 2025
★★★★★ 5/5
GoogleAlice was fantastic helping me with my property search, she listened to my requirements and put together a great shortlist of properties for me. She kept me updated in the process and was very responsive to my queries. I've now successfully had an offer accepted on one of the properties and would definitely use Alice again in the future/refer her to friends and family. It was a 5* service and they are such a lovely team!
Vicki · 25 July 2024
★★★★★ 5/5
GoogleIsabella Yates was our Estate Agent. We found our dream place but it wasn’t the most straightforward process. It took a long time to sell our previous place and there was many an occasion where it looked like we would lose the dream place. She provided a superb service, calming us down as necessary and the seller and guiding us through the process. We are absolutely delighted with our purchase. Thank you Isabella! Couldn’t thank you more.
Lucy · 14 June 2024
★★★★★ 5/5
GoogleKevin and Heather were absolutely fantastic in helping us arrange our mortgage. Kevin was always available at short notice, really helpful, approachable and made the whole process stress-free. Heather was fabulous as well - we were always kept up to date with progress and she was particularly helpful with the valuation side. We can't recommend Kevin and Heather enough and will continue to work with them in the future. Thank you both so much for all your help.
Kirsten · 22 May 2024
★★★★★ 5/5
GoogleFantastic service, as always, from KFH on our recent property sale. Special thanks to Joel Phelps whose tenacity and professionalism got us to completion in the end. He was proactive, responsive, friendly and candid and we're so grateful for all his help. We can't forget Josh who worked so hard for us before our first buyer dropped out; and Will Brindley and his lettings team who always find us lovely tenants and provide help and advice when needed.
Rebecca · 22 April 2024
★★★★★ 5/5
GoogleI recently rented a property through KFH, and the lettings agent Matilda Parry was absolutely fantastic. She was incredibly responsive, always helpful, and her friendly demeanor put me at ease throughout the entire process. She was genuinely invested and her honesty made me feel confident in my decision. It was clear that she truly cared and didn't see me as just another commission. I highly recommend her and KFH for anyone looking for a smooth and stress-free rental experience!
Anthony · 23 March 2024
★★★★★ 5/5
GoogleDealt with Joel primarily and also Leigh at KFH. Offer accepted within 3 days of viewings on my 2 bed flat in Balham. KFH were professional, practical and easy to deal with. Would recommend
Rachel · 13 November 2025
★★★★★ 1/5
GoogleAt the beginning, Joel was reactive, but he became more pushy the minute my offer got accepted. We agreed that the lease extension was on its way (in February) … I went on holiday and the whole week the guy did not stop pushing for me to get a lawyer. He recommended the agency’s lawyer and said that the purchase will go off if I do not have a lawyer by the end of the week. He said that the other party is more than ready and that they have a London lawyer, as KFH advised, and they are ready to close the deal. He insisted that I should take the lawyer that the agency advised. After looking at the KFH agency for lawyers rating in Google reviews, I saw that the agency acts like a broker for the lawyers, once they give you one, if she/he is not responsive, the fault is yours and the agency does not get involved anymore…
I did my research and looked for my own lawyer. I choose one that has very good ratings for this kind of deal, but the criticism from Joel did not wait: “why did you take a lawyer outside of London?”/ “why did you not choose one of our lawyers? They are more prepared”/ “I looked into the Google rating for the lawyer you picked [4.5 against the agencies 3 points] and they are not good”. I just ignored his comments as I wanted to proceed with the transaction.
Everyone told me that this can take up to 3 months to complete. After a month and half, I enquired Joel to know what the situation was. It turned out the other party did not have a lawyer; they were still finding one… After 2 months, stuff started to move a bit, but again stopped, why? My lawyer found out that the other party had only just started the negotiation for the lease extension at the end of May (it was supposed to start in February), so until that is done the sale is on hold…
Time went by and my mortgage offer was getting to an end, good old Joel got back to his pushy techniques, blaming my solicitor for everything. After 10 months waiting, finally we got to see the light at the end of the tunnel. Of course, Joel was not going to take responsibility for the agreement I did with him as before putting my offer- he said to me that everything that I see in the apartment is mine if I proposed a certain amount of money, but at the end that was not true and the seller wanted back some stuff. As always, Joel did not take responsibility for what he said with the excuse that he sells properties and not furniture, and talked again of his years of experience as a house seller and in other words I should just go cry to the river…
Not the best experience buying a new home.
Boris · 22 February 2024
★★★★★ 1/5
GooglePaul, the manager, and other team members failed to manage our expectations at every level. It began when we challenged the suggested asking price which we thought it was far too high. They insisted it was right, if not a bit low. We explained that the last thing we wanted was to put it on for too much, get excited, then have to come down in price and be disappointed. They said the market in Balham was awesome and talked of sealed bids and we should probably push for even more. We pressed the point but they insisted they had buyers waiting in the wings. After hardly any viewings and a failure of all these buyers to materialise they suggested we drop the price by £30k exactly the scenario we had said we wanted to avoid at outset, then tried to blame us! They managed to hit pretty much every negative cliche you can attribute to Estate agents. We changed to Purple Bricks, saved 5k in fees and sold to the FIRST person who viewed. My suggestion is you avoid KFH.
Marcus · 29 July 2019
Agent replied
Dear Marcus
I'm sorry that we didn't manage to find a buyer for your flat. As you know, market conditions do change all the time and I'd be more than happy to discuss this with you in more detail.
Best regards
Paul
★★★★★ 5/5
GoogleKevin Hurley has been brilliant throughout the whole mortgage process. Even when our first property fell through, he was very efficient in helping us find a mortgage for a second property, which took a lot of pressure off.
Kevin was available (even at weekends and on his holiday!!) when we needed to chat to him and discuss options which was above and beyond helpful. We are very grateful and will continue to use him in the future and would 100% recommend.
G · 23 January 2024
★★★★★ 5/5
GoogleIsabel Roochove, our estate agent, was absolutely fantastic throughout the entire process. Her professionalism, expertise, and dedication made selling our house a breeze. She guided us every step of the way, ensuring everything went smoothly and efficiently. We couldn't have asked for a better experience and would highly recommend Isabel to anyone looking to buy or sell a home. Best and the most organised estate agent in Balham!
ZF · 10 August 2024
★★★★★ 5/5
GoogleEasy and smooth process to sell through. Jason was helpful and attentive throughout
Daniel · 6 April 2026
★★★★★ 5/5
GoogleKevin Hurley and his team have been excellent at advising and securing me the best mortgage possible for our house purchase.
Kevin was available every time we needed to talk to him and discuss options. Kevin took pressure away from us and at all times listened to what we wanted at all times. Kevin has helped us with several mortgages and I will continue to use him and his team in the future and highly recommend him to others.
Alexander · 9 December 2023
★★★★★ 5/5
GoogleKFH Balham had managed my property for many years and were the obvious choice when it came to sell it. Jason Thomas led my sale and was exceptional in his man management, attention to detail and positive attitude during sometimes challenging and complicated situations. I would recommend him highly to any potential buyer or seller.
Leigh · 7 August 2025
Agent replied · 13 April 2026
Thank you so much for your wonderful feedback. We're delighted to hear that Jason's exceptional management and attention to detail made your selling experience positive, even in challenging situations. Your trust in our customer-centric service means the world to us.
★★★★★ 5/5
GoogleAs a first-time buyer, I was nervous about the process of sorting out my first place. However, my estate agent Isabelle has been utterly brilliant, keeping me in the loop, helping to arrange conveyancing, solicitors and putting my mind at ease during a period which many say is one of the most stressful in their lives. I would highly recommend KFH and Isabelle if you're looking to purchase a property in Balham!
Jacob · 23 March 2024
★★★★★ 5/5
GoogleWe recently purchased a flat and had the pleasure of working with Joel Phelps. As 1st time buyers, there were a number of things we did not know and he stepped us through the process in a very professional way.
Joel was always incredibly quick to respond to queries and helped make sure the process kept moving. We are incredibly grateful for all his support!
Tim · 25 July 2024
★★★★★ 5/5
GoogleRosie and Ryan moved heaven and earth to find me an amazing flat and to get me moved in with some incredibly tight deadlines.
Helpful to a fault, they were just excellent.
Mike · 13 February 2026
Agent replied · 13 April 2026
Thank you so much for your wonderful review, Mike! We are thrilled to hear that Rosie and Ryan provided you with such excellent support in finding your amazing flat on a tight timeline. Your trust in our customer-centric service means the world to us, and we look forward to helping you again in the future!
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