Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWe are renting with KFH in Balham for the first time and so far one month in it’s been a disappointing experience unfortunately. The house we have moved into has significant electrical faults (our fuse trips regularly cutting off all sockets) and other issues such as a broken toilet etc etc. The estate agent seems to have lost interest in helping us once the contract was signed and they got their commission. My partner has been renting in London for over 5 years and had a fantastic experience with another agency - they were very helpful.
Ironically I have been hounded by them for a review so I wanted to leave honest one.
Worth adding that I’m a landlord and go above and beyond for my tenants directly- without an agency.
Kat · 19 April 2022
★★★★★ 5/5
GoogleBen has been a real hero and found us a flat in a day. He has been so helpful with the whole process, highly recommend ! Thank you Ben !
Maeva · 18 July 2022
★★★★★ 5/5
GoogleWe recently purchased a flat via KFH, working with Josh from the Balham office. He was extremely professional throughout and worked hard to get the deal over the line when a few testing issues came up along the way. I should also add he persuaded me to come down and take a look at the flat we ended up buying after I’d all but ruled it out… if I was selling that’s the kind of energy I’d want from my agents! Thanks again
Hugh · 15 March 2022
★★★★★ 5/5
GoogleStephen was excellent. He was efficient in arranging viewings that matched/exceeded my search criteria and also attentive in managing the process of purchasing the property. I would highly recommend Stephen and KFH.
Chris · 15 March 2022
★★★★★ 5/5
GoogleAlice was incredibly helpful during my recent house purchase and certainly made the process smoother. She was always professional, quick to respond to the many questions I had and was very personable - thanks very much!
Matthew · 6 July 2021
★★★★★ 2/5
GoogleThe letting agent we dealt with at KFH was really great when it came to securing the place we wanted. But sadly their managing agents have let us down repeatedly when it comes to sorting out issues. Painfully slow and they treat matters with no due urgency. Have to say I'd avoid them if I had the choice.
Tadhg · 29 July 2019
Agent replied
Hi Tadhg,
Thank you for taking the time to review us. Here at KFH we take all feedback seriously and are sorry to hear that you were not satisfied with your experience.
As such, we would like to help to rectify the situation. Please email us on clientliaison@kfh.co.uk so that we can discuss further.
We hope to hear from you soon.
Kind regards,
KFH
★★★★★ 5/5
GoogleMassive thanks to Hannah and the team at KFH for helping us purchase our first flat. Nothing was too much trouble and they made the process seamless :-) thanks so much!
Sophie · 15 March 2022
★★★★★ 5/5
GoogleAlice was really helpful through my whole buying process, she understood what I was after, and was very helpful for me as a first time buyer. She was always very responsive and efficient, helping everything go through very speedily.
Jemima · 8 August 2020
★★★★★ 5/5
GoogleKFH made the rental process incredibly easy and were a pleasure to work with. Jenelle Wright deserves special recognition and praise for the amazing job she did in helping us find our property rental. She was highly professional, engaged and offered us valuable, honest advice throughout. Her response times to our queries and ability to offer solutions was particularly impressive. She is an asset to KFH and anyone who has the fortune of working with her in the future will be in good hands!PositiveResponsiveness, Quality, Professionalism
Joe · 9 January 2022
★★★★★ 5/5
GoogleStephen was excellent. He was efficient in arranging viewings that matched/exceeded my search criteria and also attentive in managing the process of purchasing the property. I would highly recommend Stephen and KFH.
CLittle · 30 December 2021
★★★★★ 5/5
GoogleAlice Deyermond was highly professional and easily contactable. Everything you need in an agent. Our sale was handled smoothly with any issues between us and the buyer quickly and easily resolved. Highly recommended.PositiveResponsiveness, Quality, Professionalism
Akash · 22 June 2021
★★★★★ 5/5
GoogleHelped me find a flat quickly in Balham, Amaan was great and helped me sort out a few hitches in the process
Greg · 1 March 2023
★★★★★ 5/5
GoogleGreat experience at KFH Balham. Ben was a tremendous help throughout the process, thanks a lot Ben - would highly recommend
Lewis · 8 March 2023
★★★★★ 5/5
GoogleDealt with Abs Odukoya at the Balham office he has been super helpful and professional. Nice to deal with an estate agent who doesn’t feel like a wheeler dealer!
Tom · 19 April 2022
★★★★★ 5/5
GoogleAlice has been an absolute star assisting with my flat purchase. Super friendly, helpful and fantastic at making what’s an overwhelming and stressful process a little less so. Thank you, Alice, for all your help.
Annie · 22 March 2021
★★★★★ 5/5
GoogleI had a very positive experience with Ben during the process of renting our new flat. He was very welcoming, helped us with any concerns/questions we had and made the renting process super simple and was never pushy. Would highly recommend!
Zoe · 18 October 2024
★★★★★ 5/5
GoogleStephen was excellent. He was efficient in arranging viewings that matched/exceeded my search criteria and also attentive in managing the process of purchasing the property. I would highly recommend Stephen and KFH.
Chris · 27 August 2021
★★★★★ 5/5
GoogleWe have had such a brilliant experience with Alice and KFH. We have been in the process of buying at our first home and feel very lucky to have had Alice on hand throughout the whole purchase. She was always really attentive and was very happy to answer all our numerous (and inexperienced) questions. We will definitely be reaching out to Alice again when we come to sell the property in the future. Thank you to the whole KFH team for helping us secure our first property!PositiveResponsiveness, Quality, Professionalism, Value
Emerald · 25 August 2021
★★★★★ 5/5
GoogleGreat support from Kevin and the team to refinance my mortgage
Rowland · 4 November 2023
★★★★★ 5/5
GoogleThanks to your team at KFH and in particular Lewis, whose management of the whole process was superb. He used great judgement in administering a chain and ensuring we got to an exchange in very difficult circumstances. Highly recommended.
Chris · 4 September 2019
★★★★★ 5/5
GoogleKFH Balham had an excellent selection of properties. When I found one that I wanted, Liz and Poppy made sure that the purchase process went smoothly. They were a pleasure to deal with and I'd happily recommend KFH Balham.
Clare · 29 July 2019
★★★★★ 5/5
GoogleThank you to KFH for finding us our lovely house, specially to Chris for his persistence and patience. And huge thanks to Leigh for his efforts in the last 2 weeks getting it over the line. Cristina and Tom
Cristina · 29 July 2019
★★★★★ 5/5
GoogleI worked with Abs to let my property. He was incredibly helpful and responsive at all times and made the process incredibly easy for me. Would highly recommend.
Philippa · 15 March 2022
★★★★★ 5/5
GoogleStephen was excellent. He was efficient in arranging viewings that matched/exceeded my search criteria and also attentive in managing the process of purchasing the property. I would highly recommend Stephen and KFH.
Chris · 2 July 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
