4/5
GoogleThanks Ryan and the team. Appreciate you staying on top of the process and getting the chain to move. We'll be in our new home in just a couple of weeks!
Trusted Agent profile · London
Kinleigh Folkard and Hayward reviews in London
★★★★★
882 reviews across 1 platform
15-17 Westow Hill, London, SE19 1TQ
Part of Kinleigh Folkard, see every office.
Kinleigh Folkard's office in London, at 15-17 Westow Hill, is rated 4.8 out of 5 across 882 reviews on 1 platform, including 882 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
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Tell us what you need and we'll put you in touch. Kinleigh Folkard and Hayward hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Awards
The Trusted Agent 2026 results for Kinleigh Folkard, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleThe professionalism of the staff (special thanks to Kaan) at this office is brilliant, they made my experience in finding suitable tenants both effortless and seamless. Well done KFH Crystal Palace.
2/5
GoogleMy property was KFH for almost 6 months. It was a big house and had potential for development.To date it did not have any viewings. All they kept doing was asking me to lower the price. I would have been 'giving it away' to any potential buyer.
5/5
GoogleIt was great to cooperate with James!! He did his best to find a property for me. He motivated me with the renting process and referencing and he was keeping me updated with any latest news. We had a problem with a landlord right before moving in date and James did his best to find me a new property asap!! I highly recommend!!PositiveResponsiveness, Professionalism
5/5
GoogleI recently bought my flat with KFH and was really happy with the service I received. The estate agent I worked with was Amy, and she helped me from my first viewing to completion. She was very friendly and professional, answered emails really quickly, was able to help me do a later viewing when I had to work long hours, and was really clear on the process the whole way through. I would really recommend working with Amy.
5/5
GoogleWe've had the pleasure of dealing with Siân Fontaine at KFH in Crystal Palace, who we've nothing but praise for. She's personable and an absolute pleasure to deal with. Super professional (beyond her years), full of energy and always comes straight back on e-mails and will have new suggestions when needed. Siân has a knack of doing this without being pushy, simply by listening and constantly encouraging you. We've always felt in very good hands with Siân and we can't recommend her highly enough if you’re searching for a new home. Merete/Robert - buyer
5/5
GoogleVery efficient and nice. Many thanks to Tiffany and Lauren for helping me to find my ideal property and assisting me through the entire process. I definitely recommend this agent.
4/5
GoogleI had a good experience with KFH and particularly Sian - who was proactive, responsive and a delight to deal with evey time.
5/5
GoogleBrilliant service - Kyle was wonderful and supportive from start to finish and worked hard to make sure the move was as smooth as possible!
5/5
GoogleMoving houses can be A tiring journey in its whole .Right from outside London into London I sought assistance in kinleigh forkland & Hayward crystal palace branch wow met this Awesome lady Tiffany Marla I found her very supportive and she totally understood my rental requirements. She was extremely pleasant and polite plus really helpful. I can't thank her enough.i 've just recommended her to 2 friends of mine .She is a great asset to the company .
5/5
GoogleI can only recommend James Howard, he was so helpful and went over and beyond to help us.
5/5
GoogleEven though I found a property in Coulsdon, I've viewed with other agents however Tiffany was the best professional one and had ample knowledge of the Crystal Palace area.
4/5
GoogleWe had a good experience with this agency....... We view the first house and it was spot on but unfortunately the tenants were not moving out on the arranged date .......however, our saviour Kelly had to move heaven and earth to find us something equivalent to the first house we had seen and on that Kelly played an amazing role......she made the impossible become possible and in a few days we got what we really wanted in 73 Cobden Road.....once again thanks a lot Super Kelly and the Agency too for having people like you......Sansao & Nereyda Norton
5/5
GoogleGreat Service from the agents at KFH Crystal Palace! Very communicative and efficient, especially when navigating the rental field. Ive had really negative experiences, just on the phone, with others, however luckily KFH Crystal Palace came to the rescue. Ask for Mohamed if you do choose this Estate Agents, you’ll be in great hands! 🙂 …
1/5
GoogleLiterally the worst service I have ever experienced. Twice I had my viewings (an hour away from my actual house) cancelled half an hour before they were due to happen with no apology. I will not be viewing properties with this estate agent again.
Agent replied
We're sorry to hear you've had this experience with viewings being cancelled at short notice. Please accept our apologies, we are investigating the issue to ensure this doesn't happen again. Please do contact us in branch if you would like to discuss this any further. Kind regards KFH Crystal Palace
5/5
GoogleJust want to say the biggest thank you to Tiffany. Her Professioanlism and knowledge of properties, really made the whole process ,as least stressful as it could be.
5/5
GoogleSian was exceptionally communicative and helpful throughout the whole process, liaising between us and the buyer and ensuring that the conveyancing process stayed on track. We would recommend her wholeheartedly.
1/5
GoogleDO NOT USE THIS AGENT! YOU WILL NOT RECEIVE GOOD SERVICE, ALL THEY CARE ABOUT IS MONEY! For our letting needs, we we're dealing with your branch in Crystal Palace. We we're taken to view 4 properties, 2 of which we really liked and wanted to put an offer. Toby explained to us that we can only go with one offer at a time. So we placed an offer for our number one choice. The landlord accepted the offer, so we decided to kindly ask for the draft agreement, before we proceed being charged. With huge surprise we realised, that before paying a NON REFUNDABLE FEE to KFH we cannot get a draft rental agreement so we could take an informed decision. With huge efforts guy sent us reference agreement. It was uncertain who would manage the repair in case of urgency. Their response was far from satisfactory. In the tone of "The white goods are brand new, I hope you are not breaking them." instead of actually being helpful to protect our rights against all these charges. They put pressure on us at all stages to quickly conclude a deal and it was far from a stress-free experience. Especially considering the downright rude behaviour of their staff on understanding that we could not agree a deal, due to their landlord who is on holidays, being unwilling to have the property we actually really liked managed professionally. We could have concluded a deal with written reassurance that we would be supported by professionals based in the UK if there was any problems with the property. KFH could not provide any solutions to or reasonable demands. They quickly forgot about our second house offer, hinting that they we're never trying to help, but actually only to charge us. We we're hang up on the phone line, after all the time that we wasted with them. Dear KF&H this is not the right way to treat your valuable customers by only violating their rights.
5/5
GoogleSian was exceptionally communicative and helpful throughout the whole process, liaising between us and the buyer and ensuring that the conveyancing process stayed on track. We would recommend her wholeheartedly.
5/5
GoogleMy experience with the two viewings I went on were excellent, thanks to the performance of Sam, the agent who handled them. He was arguably the most accommodating agent I've had the pleasure of meeting thus far; a genuine, well informed, vocal and receptive personality. In addition to his attentive and friendly approach, his work ethic was very much appreciated and must be applauded.
5/5
GoogleMy experience with kfh was excellent. Sian was very helpful and guided me through .Sian was always willing to give advice and nice to deal with Thanks
5/5
GoogleTiffany Akoto was welcoming and professional.
5/5
GoogleJack was proactive and professional in his approach. Very happy with the service we received.
5/5
GoogleI want to thank Tiffany for all her help in finding us a new home. She was personable and efficient! I would definitely recommend her!!
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Questions about Kinleigh Folkard and Hayward
Has Kinleigh Folkard won any awards?
Yes. In The Trusted Agent 2026 awards: Kinleigh Folkard, London won Trusted Agent.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Kinleigh Folkard and Hayward hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
