Trusted Agent profile · London
★★★★★
1,581 reviews across 3 platforms
336, Mare Street, London, E8 1HA
Part of Keatons, see every office.
Keatons's office in London, at 336, is rated 4.8 out of 5 across 1,581 reviews on three platforms, including 137 Google reviews rated 4.5.
137
Reviews on Google
This office
22
Reviews on Facebook
Business-wide
1,422
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Keatons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotTerrible experience and waste of time
Terrible experience and waste of time.
Dear Omid, I am sorry to read your 1* review comments. I understand that our Director has already been in touch to discuss this further with you. Kind regards, Katie, Customer Relations
5/5
TrustpilotSimples
Justine was great and very helpful. Smooth renting process 👌
Thank you Tom, that's fantastic to hear.
5/5
TrustpilotGood service
Justine Reynolds was very helpful for me to getting a house , very good service.
That's great to hear, thank you for your review.
5/5
TrustpilotThorough process.
Oscar was a great Estate Agent.We've just gone through the process of renting a flat - it was a very thorough vetting process but Oscar made it as smooth as possible.
That's great to hear, thank you Itzel.
5/5
TrustpilotFantastic experience with Keatons
Fantastic experience with Keatons. Siane was so helpful throughout the process of securing our flat, and answered all our questions thoughtfully and honestly. Thank you so much!
Thank you for your kind review Meghan.
5/5
TrustpilotGreat property management by Corina!
I moved into a flat managed by Keatons in June and since I moved in, my property manager, Corina Tohaneanu, has gone above and beyond to make my experience incredible. She is very responsive and helpful taking any concerns I have seriously. Thank you so much for everything!
Thank you Liin, that's fantastic to hear.
5/5
TrustpilotThanks to Justine we were able to get a…
Thanks to Justine we were able to get a good property, as she had to vouch for us as we were 3 boys thanks :)
Thank you for your kind review Dylan.
5/5
TrustpilotI have been working with Keatons for…
I have been working with Keatons for years. Hilary Laviniere, Oscar Pace, & Rebecca Cousins helped me rent my flat and this has been a great and seamless process. They communicated effectively and quickly and were extremely helpful throughout the process. I strongly recommend working with them! Great company, great team!
Thank you German, that's great to hear.
5/5
TrustpilotJustine is amazing
Justine is so lovely. Very straight to the point and informative. Always so reassuring when I have questions or queries I’m not sure about.
That's great to hear, thank you Angelica.
5/5
TrustpilotOscar was really helpful in our process…
Oscar was really helpful in our process of trying to find somewhere. He was also really personable and friendly when he showed us around the property!
That's great to hear, thank you Georgia.
1/5
TrustpilotAvoid
Purchased through Keatons but would NEVER deal with them again!
I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Katie, Customer Relations
5/5
TrustpilotJustine from Keatons
Justine from Keatons have been very helpful in finding us a right apartment. She has been very accommodative in answering our queries. Definitely recommend Justine for future lettings!
Thank you for your kind review Navinda.
5/5
TrustpilotLuke Bull has been very helpful in my…
Luke Bull has been very helpful in my process of moving. He answered all my questions and made the whole thing very smooth. Cheers!
That's great to hear, thank you Mathieu.
5/5
TrustpilotNatalie Craddock has been very helpful…
Natalie Craddock has been very helpful with the details on moving out and helped answer a lot of questions in time.
Thank you Felix, that's great to hear.
5/5
TrustpilotCharlotte been very helpful from the…
Charlotte been very helpful from the start. The moment we called Keatons Deptford to try and book a viewing which she actually arranged for us. To the moment we are completing our requirements and up to the time we have moved in. She's been really good with responding to my inquiries and questions. Also, we have Natalie who helped with the administrative aspects of our tenancy. She's been very responsive to our messages and reassuring. Thank you both and to Keatons Deptford 😊 - Joydee &Marc
That's fantastic to hear, thank you for your kind review.
5/5
TrustpilotGreat tenancy experience🥳
Keatons has been a great agency to be associated with and this has been made possible by our property manager- Steve. Steve has always been available for any queries and issues with the property and provides quick resolution for any disruptions. We have been living at the property since last 6 years and there has never been an instance where Steve could not help up. Overall, I’d rate it as a great experience with the agency with awesome managers like Steve.
That's fantastic to hear, thank you for your review Rahul.
5/5
TrustpilotLauren was a star from beginning to end....
Lauren was a star from beginning to end. I do not normally write reviews but have been compelled to with the service we received from Lauren at Keatons. Thank you for all your help!
Thank you for your kind review, that's great to hear.
1/5
TrustpilotDo not rent a Keaton's managed property.
Keatons, and Hilary Laviniere of the Bow office specifically, manage a property that we are letting on behalf of a private landlord. In short, they are atrocious.Hilary shows zero regard whatsoever for their responsibility to make repairs within reasonable timeframes. If you want to live in a property where you have no access to basic utilities for months at a time, let Hilary be your property manager. If you want to spend your free time chasing apathetic people, let Hilary be your property manager. Otherwise, avoid at all costs.
Hi John,Thank you for taking the time to leave a review of our services - we’re really sorry to hear you were disappointed with your experience. This is not the sort of feedback we normally receive and we can assure you that the matter will be thoroughly investigated. Please could you send an email to headoffice@keatons.com as soon as possible to discuss the details of the problems you encountered and the property address in question so that we can take steps to resolve this situation.We hope to hear from you soon.Kind regards,Keatons
5/5
TrustpilotBilly has been super helpful all along…
Billy has been super helpful all along the process, always reassuring and clarifying all of our doubts! Thanks Billy :)
Thank you Morgan, that's great to hear.
5/5
TrustpilotHelpful and informative
Although we didn’t go with the flat we viewed, Marissa was really excellent on a viewing I went to recently. Very helpful and put us at ease. Will be using Keatons in the future.
Thank you Bethan, that's great to hear.
5/5
TrustpilotHelpful service
We were shown around a rental property by Justine. She was extremely helpful, answered every question we had and was knowledgeable about the local area. Since getting the property she has always responded quickly to any questions or concerns we have. I'd happily recommend viewing a property with Justine to anyone, she was a great help to us in choosing to rent the property!
Thank you George, that's great to hear.
5/5
TrustpilotJustine made the process so easy!
Given how crazy it is to try and find a flat at the moment, Justine from Keatons made the whole process so easy. She was always quick to respond and answer any questions we had, and helped to make things happen quickly from the moment we decided to make an offer on the property. She was flexible in arranging viewings and even let us back in once our offer had been accepted to take some measurements etc. Overall a great experience, I would definitely use Keatons again!
We're glad to hear Justine was able to help you, thank you Ross.
5/5
TrustpilotExcellent!
We are very happy with the service we received. Jack was super helpful from start to finish and went the extra mile to ensure everything was in place for us for a smooth move-in.
That's great to hear, thank you Charlotte.
5/5
TrustpilotKeatons / Natalie Craddock,
Dear Trevor, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
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