Trusted Agent profile · London
★★★★★
1,579 reviews across 3 platforms
336, Mare Street, London, E8 1HA
Part of Keatons, see every office.
Keatons's office in London, at 336, is rated 4.8 out of 5 across 1,579 reviews on three platforms, including 137 Google reviews rated 4.5.
137
Reviews on Google
This office
22
Reviews on Facebook
Business-wide
1,420
Reviews on Trustpilot
Business-wide
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotAmazing Customer Service
I just wanted to say that Justine Reynolds, was amazing to my partner, who had to view the property alone, and was a bit nervous and Justine made Her feel very comfortable and relaxed.such a great professional. Thank you
Thank you Michael, that's fantastic to hear.
5/5
TrustpilotGreat agency
Great agency, responsive. I work closely with Jack Saunders, great communication.
Dear Omar, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Katie
5/5
TrustpilotTrying to find a property to rent in…
Trying to find a property to rent in London is a massive challenge but Justine made this experience a lot less stressful.Justine understood what we were looking for and showed us properties which reflected that. Her quick replies at all times of the day allowed us to secure a home we love and we can’t wait to move in!
Thank you Tom, glad to hear Justine could help you.
5/5
TrustpilotFlawless service for years
Keatons has managed our flat rentals flawlessly for almost 10 years, including through the real estate rollercoaster rides of the pandemic and Brexit. Extra thanks to Gurpreet Bhakar and Natalie Craddock, I can't speak highly enough of their service. Highly recommended.
Thank you for your kind review, that's great to hear.
5/5
TrustpilotSuccessful sale in E3.
Big thank you to Helen Moseley,Sales Consultant, for getting the sale of my house in E3 over the line today. We encountered a number of bumps along the way but Helen managed to negotiate a way through. Great service and great communications skills. Thank you Keatons and thank you Helen!
That's great to hear, thank you for your review.
5/5
GoogleAbsolutely delighted with the service we have received from Keatons during the sale of our home. Debby Blow and her team are incredibly knowledgable but more importantly they are friendly and approachable. They realise that this is a big life changing process for you and keep you fully informed every step of the way. All the staff are excellent. They are truly proactive in getting your property out there and sold our home relatively quickly. We also bought through them and had an equally great experience. Very happy to recommend!
That's fantastic to hear, thank you Natalie.
5/5
TrustpilotFirst flat letting
This was my first flat letting due to moving abroad. The timeframe was very tight - within a month and over the Christmas period Keatons had let my flat and took on full management. Natalie was really helpful in making it a smooth experience and came back immediately, answering any questions I had. Letting through Keatons removed any stress around renting the property out.
Thank you Emily, that's great to hear.
5/5
TrustpilotWorking with Elza was an exceptional…
Working with Elza was an exceptional experience from start to finish. Her professionalism, expertise, and dedication made the entire process stress-free. We are grateful for her commitment to excellence and would highly recommend Elza to anyone in need of a reliable and trustworthy agent. Five stars without hesitation.
That's fantastic to hear, thank you Domenico.
5/5
TrustpilotMillie Hurst
Millie Hurst, our estate agent, was very kind and found us a flat that fit our (highly specific) needs. There have since been quite a few issues since moving into the flat, but property manager Lauren Cannon has dealt with them promptly and empathetically!
Dear Cara, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
TrustpilotThorough, Professional and always willing to go the extra mile
Many years ago I bought my first place through Keatons and it was a seamless process. I decided to use Keatons services to sell my property and again was a very straightforward process. Max and his team are thorough, professional and are always willing to go the extra mile to help. I highly recommend them as an agent and would have no hesitation in using Keatons again.
That's great to hear, thank you for your review Amer.
5/5
TrustpilotKeatons helped us find a flat!
Oscar Pace helped us find a flat to rent in London. Despite the hectic London rental market, Oscar was very efficient and made finding a flat a very smooth and pleasant experience. Great communication and quick replies, thank you!
That's great to hear, thank you Emma.
5/5
TrustpilotNatalie Craddock was extremely diligent…
Natalie Craddock was extremely diligent and helpful in helping us move out of our property. She was responsive, proactive and helped to push things along for us when it came to getting our deposit back.
That's fantastic to hear, thank you Kiah.
5/5
TrustpilotGood experience
Our experience with Keatons has been good so far. Natalie Kraddock has been swift and agile in terms of coming back to any queries we have and support we require. Thank you and all the best!
Thank you Alyshah, that's great to hear.
5/5
TrustpilotJustine is amazing
Justine was amazing in helping my partner and I secure our home. She answered all questions (and we asked a lot), with a smile and showed initiative when she wasn’t sure, such as asking the concierge or getting back to me promptly. I would highly recommend her
Thank you for your kind review Anya.
5/5
TrustpilotPrompt and Professional
I have had a great service from Keatons so far, in particular Billy and Ryan. Billy went out of his way to arrange a viewing and take queries from me (on his day off!!) and Ryan was very prompt in actioning my offer. All in all very pleased!
Thank you Rashid, that's great to hear.
5/5
TrustpilotGreat communication as always from Elza
We use Keatons to rent out our property and always receive really positive and friendly service. Elza is great in all the help she provides and the communication throughout the process and after makes everything so easy. Will use them continuously going forward!
Thank you, that's fantastic to hear.
5/5
GoogleI have just let my flat through Keaton’s and the whole experience has been fantastic. All the staff have been impressive but I have to mention Siane and Danielle for their professionalism and care. Communications have been excellent & their advice invaluable. I strongly recommend the team to anyone looking for a quality Estate Agency
Dear Vicki, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
TrustpilotGreat Support
We can't thank Jon, Lak and Dean at the Bow office enough for their support and actually managing to get us to exchange! We don't know what we'd have done without them.
Thank you for your kind review James.
2/5
TrustpilotKeatons Deptford are hard work
So many things in the flat that havent worked and so much forth and back with Keaton's, including what is borderline humiliating requests for evidence of our claims. The washing machine, the fridge, the radiators and other things. They say they arent responsible for checking that appliances work before you move in, and perhaps thats right, but dont expect a functional flat with them.The way they then deal with requests is unstructured and piecemeal, so you are forced to keep going back to old emails to keep track. Just now the radiators were fixed so that they can actually get warm. However, the temperature can't be lowered again on individual radiators, so it is either all radiators on full heating or all off. Since this additional issue with the radiators was only discovered some time after the engineer had left (it takes time for a radiator to cool off), we need someone to come back, but Keaton's keep asking question after question in separate emails, seemingly trying to drag things. Now they have even asked us to film how we rotate the handles, suggesting we are entirely incapable of very simple things. Scott, the office manager, seems like a good guy, but it is really hard work to get things fixed with them (and this is without regarding the usual time it takes the landlord to approve things), and apparently Scott's policies for staff arent effective, so we'd not recommend Keatons, unfortunately.
Hi Jakob,Thank you for taking the time to leave a review of our services - we’re really sorry to hear you were disappointed with your experience. This is not the sort of feedback we normally receive and we can assure you that the matter will be thoroughly investigated. Please could you send an email to headoffice@keatons.com as soon as possible to discuss the details of the problems you encountered and the property address in question so that we can take steps to resolve this situation.We hope to hear from you soon.Kind regards,Keatons
5/5
TrustpilotGreat help from Sean throughout
Sean has been a great help for me personally as a first time buyer. He’s been incredibly patient and transparent with me throughout the process and I cannot imagine receiving a better service than what he has offered.
That's great to hear, thank you for your review James.
5/5
TrustpilotBilly Cooper was amazing
Billy Cooper was amazing, kept me in the loop with all new listings, was prompt in responding to any questions I had before and during viewings. I was absolutely gutted that I didn’t end up buying through him! Will absolutely be going back to Billy if I do find myself looking again (or eventually selling). 100% would recommend
Thank you Esteban, that's great to hear.
5/5
TrustpilotKeaton's replaced the oven in one day…
Keaton's replaced the oven in one day after I raised a concern (the oven kept tripping the switch in the fusebox when it reached temperature). Completely replaced the next day to a great quality oven with no issues.
Dear Emma, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
TrustpilotFantastic team! I cannot thank Toni and OJ enough for…
I cannot thank Toni and OJ enough for all the help and support they gave me selling, a probate sale at distance. We had some struggles but they kept me updated and pushed on to get a really good result. Thanks again guys!
Thank you for your review Eva.
5/5
TrustpilotThank you Oscar!
Can’t thank Oscar Pace enough! He really cared about knowing what my partner and I were looking for and did not under deliver in giving us options. Speedy responses and very professional at all times. Thanks again!
That's great to hear, thank you for your review Arianna.
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