Keatons London reviews

★★★★★ 5/5

Trustpilot

Highly recommend Lak Singh! Top experience!

Five stars for sure. Can totally recommend Lak Singh, as he was helpful and quick to respond from the very first meeting till the ending of the sale. The process of the purchase went smoothly and I've got way better service in comparison to another agency I worked with at the beginning. Lak also went beyond of what expected as a gesture good will even after the purchase, thanks a lot for decreasing amount of the head ache for me!

Oleksandr · 10 January 2024

★★★★★ 5/5

Trustpilot

5 Star Keatons letting team

Keatons letting team have been exceptional throughout the period I used them to rent my property. The team managed the property too and were very good at ensuring issues were resolved in a timely and cost effective manner. I recently decided to sell the property having owned it for many years and the Keatons team provided excellent support to allow the sale to progress. Unfortunately I had a tenant who refused to move out despite all the correct notice being given. Keatons provided excellent advice and support throughout the eviction. Special mention to Jay Izzet and Natalie Craddock during this testing period and Nith Krishnan for all his hard work throughout the let. When the eviction went to court Keatons had done everything correctly throughout the let allowing for a swift eviction decision from the courts. I really appreciate all the hard work and support!

Garry · 7 January 2024

★★★★★ 5/5

Trustpilot

Trust comes first

Cooperation with Oskar Pace was a wonderful experience. Above all, a very professional person full of understanding for the needs of his clients. In addition, he is a very kind person who knows a lot of details about his work. All together resulted in a feeling of safety and trust for me and my family, so I knew I was in good hands when looking for a new place to live.

Vuk · 3 July 2024

★★★★★ 5/5

Trustpilot

Professional service from Keatons

From the very beginning of selling my mothers house, Sean Studd and Scott Little were enthusiastic and professional in every aspect of the process. They kept us informed at all times and made the transaction less stressful by dealing with enquiries and paperwork very promptly. We would highly recommend Keatons as a company, and you would be in safe hands if Sean or Scott were dealing with the sale of your property.

Mr · 14 June 2024

★★★★★ 5/5

Trustpilot

I had a fantastic experience with…

I had a fantastic experience with Justine from Keaton.From start to finish, she was incredibly helpful, professional, and attentive to every detail. She took the time to understand exactly what I was looking for and made the entire process smooth and stress-free. Her knowledge of the market and honest advice made a real difference, and I felt supported at every step. I truly appreciate her dedication and would highly recommend Justine to anyone looking for a trustworthy and efficient estate agent.

Ayesha · 23 May 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Sean at Keatons for the letting service; his professionalism and efficiency are the best in this industry. Sean was always prompt with his responses and paid close attention to detail in every aspect of our interaction. I feel confident in the services provided by Keatons, especially with representatives like Sean on their team. I would highly recommend him to anyone in need of real estate assistance.

Rong · 16 April 2024

★★★★★ 5/5

Google

Natalie has been really helpful with all areas of ending contracts and helping find new homes!

Alice · 16 March 2026

★★★★★ 5/5

Trustpilot

Tariq Hussain from property management…

Tariq Hussain from property management has done an excellent job on getting my issues resolved within 24 hours. I called in and within an hour a maintenance team was at my property to fix my lights and had a new shower 🚿 and hose installed. Very clean and professional work. Thank you.

F · 15 June 2026

★★★★★ 5/5

Trustpilot

Big help for someone organizing a trans-continental move!

I've heard horror stories about trying to rent in London, but I didn't have any trouble once I got in contact with Keatons. Property agent Luke Bull made the process incredibly easy, especially compared to some of the other companies I've dealt with- no last-minute cancellations, no showing up to uncleaned apartments, and no fuss about fixing the one (small) property issue we noted during my showing. I should mention that I'm an American working here with a visa, and I went through the rental process while trying to coordinate a trans-Atlantic move. Luke was extremely accommodating and patient with me regarding the logistical and communication issues I was still dealing with- things that had been worrying me about my rental prospects since before I began looking. Thanks to him (with an assist from Natalie Craddock, who helped me work through the referencing process!), I now have an apartment I love in a neighborhood I adore! While I recommend them generally as property agents, If you're moving here from abroad then I can specifically recommend Luke and Natalie as excellent people to work with in finding your new home!

Samuel · 23 November 2023

★★★★★ 5/5

Trustpilot

Seamless experience - thank you Billy!

We had the pleasure of working with Billy to find our new home, and we couldn't be happier with the experience. Billy is not just a real estate agent; he's a true professional who blends honesty, friendliness, and expertise seamlessly. From the beginning, he made us feel at ease, and it was evident that he was genuinely invested in helping us find the right place. His commitment to ensuring our satisfaction really set him apart. Thank you, Billy, for making our home search such a positive and successful journey!

Margot · 15 November 2023

★★★★★ 5/5

Trustpilot

Great Management, Great Staff …

I’ve be renting my flat in London with Keatons for some years. Natalie Craddock has always answered my calls/emails immediately, she’s great at her job and I appreciate all the help I’ve had from her. Steven Gad is another great employee and I’ve had an amazing rapport with him over the years. Keatons are lucky to have great people working with/for them. If you’re renting or buying, I wouldn’t hesitate to recommend them.

K · 13 April 2024

★★★★★ 5/5

Google

Really great team at Keatons Deptford. Myself and my partner were looking to rent a property. We were shown several flats by Kayley, who was informed on the properties, and very helpful throughout the whole process. Overall, they're the most professional and most 'on it' of any agent I've dealt with in the area. Highly recommended.

Joe · 11 May 2026

★★★★★ 5/5

Trustpilot

Property Management

My sister has rented her flat in London through Keatons for some years, and I took over as her attorney some 12 months ago when she became unwell. Since that time I have worked with various staff members from Keatons, all of whom I have found to be very efficient and helpful. More recently I have worked with Natalie Craddock, when tenancy ended, flat needed refurbishment, and we needed to find new tenants. Natalie was very proactive throughout - sorting all issues that arose and dealing promptly with paperwork. We were kept fully informed, and we are very grateful for her dedication and expertise.

Miss · 10 November 2023

★★★★★ 5/5

Trustpilot

All the team at Keatons estate agent…

All the team at Keatons estate agent were fantastic and highly professional. Dean and Jon were dedicated to selling my property and I was hugely impressed with all their hard work. I was kept updated at all times and they were very responsive to phone calls and emails. I felt well advised and well supported throughout the sale. A real stand out service from Jon and Dean at the Keatons team.

Belinda · 10 May 2024

★★★★★ 5/5

Trustpilot

Landlord Bow E3

As a landlord of a flat in Bow, I changed agents in September after being with another local estate agent for a few years and not being completely happy. Billy, Oscar, Danielle and Jay at Keatons Bow were fantastic right from the start. The communication, responsiveness, comparable fees compared to other agents when looking at it in detail, transparency with fees and gaining agreement for any works have been fantastic. Over the last 15 years that I’ve let my flat in Bow I’ve been with 2 other local estate agents with offices on Bow Road and so far Keatons have been 100 times better than the other agents. I also have rental property outside London and the managing agents there are very easy to deal with… I’d not yet found a London agent that’s comparable to one outside London… maybe I have now? I’ve never wanted to change managing agents as it’s a lot of hassle to switch but hopefully I’ve now found an estate agents I can stay with for the longer term.

David · 24 October 2023

★★★★★ 5/5

Trustpilot

Oscar Pace and Aharon Tomlin have both…

Oscar Pace and Aharon Tomlin have both supported us through the letting process. They have been professional and efficient, informative and available. We have found a tenant at a rate we are happy with. Thank you!

Joanna · 19 September 2026

★★★★★ 5/5

Trustpilot

Great experience with Oscar in Bow

We worked with Oscar Pace and he was brilliant. Very knowledgable, transparent and gave great advice for putting in an offer. Although we didn’t secure the original house we viewed, Oscar made sure to keep in touch with us and sent us other options that suited our needs/budget (no spam!). Couldn’t recommended him enough, he’s left me with a very positive view on Keatons as an agency.

Danielle · 10 July 2024

★★★★★ 5/5

Trustpilot

Strong team ethic, personable and efficient

Ross Fowler has provided unwavering support and guidance through a challenging time of damp issues, unhappy tenants and finding the quickest way to resolve issues with pragmatism and get back to market as soon as possible. Ross will always find time to communicate and ensure the necessary focus is kept on your priorities.Marta Rodriguez has run the marketing and negotiations with new tenants exceptionally well, ensuring all updates are communicated in real time with a personable and conscientious approach.Elza Kapitanska has been incredibly efficient in updating contracts with bespoke requirements and completing new tenancies with minimal input from myself required. Strong right first time and organisation qualities evidenced, a pleasure to work with.

Linz · 12 October 2023

★★★★★ 5/5

Trustpilot

Very personal and thoughtful approach

I've been looking for a flat closer to city center and have been viewing quite a few flats, among which was a flat by Keatons. Oscar was incredibly helpful and professional. That flat didn't work out for me, so over the course of the next couple of weeks Oscar was sending me their flat offers tailored to my requirements, and eventually I was able to secure a great place matching most of my criteria. Overall, the experience was very positive and I'm looking forward to continuing my journey with Keatons.

Danyil · 10 October 2023

★★★★★ 5/5

Trustpilot

I had a great experience working with Natalie Craddock

I had a great experience working with Natalie Craddock at Keatons. She was professional, responsive and very helpful throughout the tenancy renewal process. Natalie took the time to discuss our situation with the landlord and successfully helped us reach an agreement that worked for everyone. Her communication was clear and supportive, and the whole process felt smooth and stress-free. I really appreciate her help and would highly recommend her.

Dara · 14 January 2026

★★★★★ 5/5

Trustpilot

Thank you to Justine at Keatons

Thank you to Justine for her help in searching for a flat! Justine was super knowledgeable about the flats she showed me in the Bow area and answered all of my many questions. She was helpful in giving advice in submitting an offer and was always readily available by phone and by email, which I really appreciated. She quickly understood what I was looking for in a flat and suggested several other flats that I might appreciate, all beautiful. Thank you again Justine for being such a fantastic lettings agent!

Kayla · 9 October 2023

★★★★★ 5/5

Trustpilot

Helpful and friendly team

Justine has been really helpful throughout the process of viewing/negotiating and signing for a property. She was very friendly on the phone and in person for the viewing and quick to pass on any questions we had for the landlord before signing the tenancy agreement. Elza was also helpful with our questions and organising inventory check ins. We are yet to move into the new flat but I know that they’ll be on hand if we need them!

Tsui-Yee · 25 November 2023

★★★★★ 5/5

Trustpilot

Excellent experience with Marta!!!

A huge thank you to Marta who has helped me in the search of my new home. You don't often find someone so invested in making sure the experience is as easy and comfortable as possible. She was on top of every email I sent and helped me to feel at ease with the search and paperwork. I LOVED that I came across with her and this Agency. Massive thank you again!

Maria · 27 March 2024

★★★★★ 5/5

Trustpilot

Simply excellent!

We have been using Keatons for the last 19 years having purchased a property from them and used them to rent and manage our property. We have found them to be incredibly professional with a very helpful team. More recently, over the last year, Corina Tohaneanu has been our go-to person and I can't commend her communication skills, responsiveness and professionalism highly enough. Keep up the good work Keatons!

Kim · 15 May 2024