Trusted Agent profile · London

Kallars London reviews

4.5

★★★★★ Excellent

362 reviews across 2 platforms

2-4 New King Street, London, SE8 3HS

Kallars's office in London, at 2-4 New King Street, is rated 4.5 out of 5 across 362 reviews on two platforms, including 351 Google reviews rated 4.5.

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4.5 / 5

351

Reviews on Google

This office

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11

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

1/5

Google

0 stars if I could. Haven't seen worst customer service in real estate. Very unprofessional scheduling with no flexibility and had us waiting for 30 minutes. As I said, I wish I could give 0 stars, and Jvon not friendly at all.

Andreas · 15 June 2023

Agent replied · 14 June 2024

Hi Andreas and thank you for your review. Firstly I wish to apologise that you were kept waiting. As you know the property was still occupied when the viewings were taking place, which did slow up the process. A couple of the early viewings went over the allotted time, which had a knock-on effect on the rest of the day. We have since completely revised our tenant viewing processes to ensure this does not reoccur. In relation to your comments regarding Jvon, I am afraid that your feedback about him, is very far removed from this valued member of our team, who is very well thought of by customers and staff alike. I do not feel I can add anything further, as your experience bears no resemblance at all to this well mannered and very professional member of the lettings department. Thanks again for your patience on the day. - Craig Cassidy

5/5

Google

Ricky and team have been such a pleasure to deal with for our lettings bid. The process was lengthy and out of our control but the team really went above and beyond to bring client to tenant. Strongly recommend using Kallars services as they are professional, thorough and very interactive.

Saima · 16 June 2018

5/5

Google

(This review is from a renter's POV!) Really great experience dealing with Kallars. They have an incredibly lovely team, you feel well looked after and I'd absolutely recommend renting a property managed by them! :)

Katie · 11 April 2025

5/5

Google

Chris was fab to work with.PositiveResponsiveness, Quality, Professionalism

Emily · 15 June 2021

Agent replied · 14 June 2024

Hello Emily. Just wanted to say a quick thank you for your 5 star review. I will pass your lovely comments on to Chris. Thank you again - Craig Cassidy, Operations Director.

5/5

Google

I want to thank the team for the help but specially Linda, she was outstanding. Will definitely recommend to others if your team is this great!

Luisitouw · 15 April 2024

Agent replied · 14 June 2024

Oh Wow! Thank you so much for leaving such a great review. Craig Cassidy - Associate Director

5/5

Google

The dudes at Kallars are great. I worked closely with Ben, who was honest, attentive, and knowledgable. I will for sure work with them again in the future.

Zac · 15 February 2024

Agent replied · 14 June 2024

Hi Zac. Thank you for leaving such a lovely review. I shall make sure that Ben (the dude) knows how satisfied you were with your experience at Kallars.

1/5

Google

Time wasters. Have been chasing them up regarding a property I was interested in . They finally gave me an appointment one week later and didn't show up. Be more professional and let people know if the property is not available anymore instead of wasting people's time.NegativeResponsiveness, Professionalism

Zakia · 15 June 2022

Agent replied · 14 June 2024

Hi Zakia. I am very shocked to read your comments. I would ask that you please call any of our offices or email me at admin@kallars.com and leave your contact details for me personally, as I am keen to fully investigate this matter as soon as possible. Regards, Craig Cassidy, Operations Director.

5/5

Google

Kallars' Deptford office was very helpful and efficient in helping us complete the lettings process. Thomas Izod worked quickly and in constant communication with us to make sure that we move in just 4 days after viewing the property. We could not be more satisfied with the process.

Alexander · 15 June 2022

Agent replied · 14 June 2024

Thank you Olek, for taking the time to leave such a positive review. Your comments and feedback are so important to us and indeed to our new customers. I shall of course pass your compliments on to Thomas. I am sure he will be delighted you were so happy with his service. - Craig Cassidy, Operations Director.

5/5

Google

Kallars are great with their communication and constantly available with a solution to customer needs. Cressida in particular has been fantastic!

Kairo · 25 June 2024

Agent replied · 24 August 2024

Hi Kairo. Thank you for taking the time to leave your review. Its great to hear that you have been so pleased with the level of service you have received.

5/5

Google

I have just begun renting through Kallars, and the level of service from both Ricky and the team has been friendly and efficient. I honestly can't fault anything, and would highly recommend using their services to anyone looking to rent or buy in the area.

Daniel · 16 June 2019

5/5

Google

I’ll be honest, I’ve never met an estate agent that I’ve liked until I met Chris at Kallars. Upfront, friendly, cheery, great communication, and really nice to work with, even though we were probably a bit annoying and slow. Would really recommend Kallars, it was all handled really smoothly and with patience.PositiveResponsiveness, Quality, Professionalism

Julia · 15 June 2021

Agent replied · 14 June 2024

Hi Julia. I am glad that your experience with Chris has renewed your confidence in Estate Agents. At Kallars, we are all very friendly and communicative. I am pleased that everything went so well for you. I will ensure Chris is made aware of your complimentary review and 5 stars. It is much appreciated. Regards Craig Cassidy - Operations Director.

5/5

Google

Outstanding service especially from Ben who goes above and beyond. Would recommend dealing with Kallars

Carlene · 23 September 2024

Agent replied · 23 October 2024

Thank you Carlene for leaving 5 stars

5/5

Google

Tope Ajani @ Kallars was brilliant to work with, he assisted us with the successful sale of our South London Office, and whilst we were selling during Covid-19 he also secured us a great rental tenant. I would really recommend his service to anyone.

Mark · 15 June 2022

Agent replied · 14 June 2024

Hi Mark. Its so satisfying to hear that all Tope's hard work paid off for you. I will be sure to pass your great comments on to him. Thanks again for taking the time to review Kallars. Craig Cassidy - Operations Director

5/5

Google

Great estate agent ! Friendly throughout the process, helped at every step would definitely recommend

Paige · 16 September 2025

5/5

Google

Very fast and professional service, had an issue with my flat, but they got it sorted super quick, Cressida especially was super helpful

Daniel · 15 February 2024

Agent replied · 14 June 2024

That is great news Daniel. So glad that you were happy with everything Kallars have done for you.

5/5

Google

Everyone at Kallars was very helpful with arranging my tenancy.

Jo · 23 September 2024

Agent replied · 23 October 2024

Thank you Jo. It is great news that Kallars were able to assist you with your tenancy

5/5

Google

Have had a great experience with Property Manager Linda who sorted out my rental issues quickly and efficiently

Jordan · 15 April 2024

Agent replied · 14 June 2024

Hello Jordan. Thank you for your great review. I am glad your rental issues were all resolved - Craig Cassidy, Associate Director

5/5

Google

Cressida resolved an issue within 2 hours at the property I’m renting. I was very impressed with this service.

Molly · 16 March 2024

Agent replied · 14 June 2024

Hi Molly. How kind of you to take the time to post your review. I'm glad that Cressida was able to resolve your problem so promptly.

1/5

Google

Your sign is totally out of keeping with the high st and 4x size of a regular for sale sign. It’s been reported to the council but please remove sooner.

Jocelyn · 15 June 2023

Agent replied · 14 June 2024

Hi Jocelyn. Thank you for pointing this out to us. Although this is not a review of our business, which is what this platform is intended for, we will investigate this matter accordingly.

5/5

Google

I just received my house keys today! Still offered many welcome things, very warm. I recommend this real estate agent and Mr. Bora Huseyin, we bought an apartment with him. Thank you also dear Mr. Criag, great leadership. Jorge

Chon · 15 June 2022

Agent replied · 14 June 2024

Thank you Jorge, for your comments and compliments. I shall be sure to pass it on to Bora.

5/5

Google

An excellent and friendly service, delivering great results, couldn't have been smoother or better

BERNIEPOTTON · 15 May 2024

Agent replied · 14 June 2024

Wow! what a great review and excellent rating. It is lovely that Kallars have been so helpful to you.

4/5

Google

Positive experience overall: - responsive to any problems with neighbours or flat maintenance - helpful in other instances, e.g., admin - easy to contact - polite and reasonable

Tom · 15 June 2023

Agent replied · 14 June 2024

Hi Tom Just wanted to thank you for your review. Glad to hear of your positive experience - Craig Cassidy

1/5

Google

If I were you, I would avoid Kallars at all costs. I've told anybody looking for a place to live to not go near them with a 10ft bargepole. They are the most unprofessional and disorganised lettings agent I've ever dealt with. Lots of pressure, monthly inspections, they will try and trick you into allowing contractors around to fix structural issues (such as roofing problems) but it'll be the landlord instead trying to come over for an unannounced inspection. I felt no trust from this organisation and they will not leave you alone or allow you to relax regardless of how good of a tenant you are. Honestly, AVOID!

Billy-Ray · 15 June 2020

1/5

Google

Unreliable and Incompetent at Communication Upon our initial viewing being cancelled by email in extremely blunt terms, we were offered to view another property on the day. From the outset the agent very adamantly misinformed us about the available move in date, which was an enormous inconvenience. Regardless, just a couple days later we made a 3 hour journey to return to the property for a second viewing and make our offer. At the viewing, the agent consulted his colleague and told us to our faces that we had secured the property. For the following three days we phoned Kallars repeatedly in attempt to chase up the tenancy forms that were promised would be sent to us. It wasn’t until days later, upon contacting them again ourselves, that we were informed that the verbal contract was a misunderstanding and it had been let days ago to another group. The landlord was never consulted before they confirmed the flat was ours. They also claimed to have believed that we were the group they had let the property to (despite having contacted me to confirm the viewing, and thus surely realising we had different names/contact details to said tenants?). Later I was informed that the employee who assured us we had secured the property was still in training and had been with Kallars for less than a month. I argued that it was not responsible to let an unqualified agent conduct a viewing and confirmation unaccompanied by a senior employee. Since this absurd ‘misunderstanding’ the agency have been contacting me despite my refusal of their services, and seem to have conducted fake google reviews through dummy accounts to counteract the negative reviews from genuine clients. I strongly recommend avoiding this agency, especially to local students who might be more vulnerable to being exploited, like myself and my flat mates were.

Betsy · 15 June 2020

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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