Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThank you so much Elliott !!!
Elliott has been an excellent estate agent for buying our house. Inspite of few fallouts on the offer he was determined and ensured we found the place as per our requirement. He was fully engaged and provided updates until completion. His knowledge and expertise made the process smooth and easy to understand for us. It was very comforting to know exactly what we were signing for and the details. Elliott s expertise and attention to detail were evident throughout the process. We appreciate all your hard work and guidance in achieving a successful purchase. A true asset for John & Co.
Nita · 30 July 2024
★★★★★ 5/5
TrustpilotQuite pleased
Gytis was very prompt in answering my many questions over the weeks of finalizing my lease agreement. He helped me navigate the process and kept me informed. Candice emailed and explained the necessary documents, as I was negotiating the lease process from afar.
E · 19 October 2024
Agent replied · 23 October 2024
We appreciate your kind review! It's great to hear that our team were able to share their professional expertise and successfully guide you through your lease agreement. We always strive to ensure our clients receive an efficient and supportive service no matter the distance, and we're thrilled you received this. Thank you for choosing Johns & Co!
★★★★★ 5/5
TrustpilotRalph was a great person to work with
Ralph was a great person to work with. He was quick with freeing up time for viewings and did his best to ultimately help me find a flat that fit basically all of my needs and wants.
Ana · 23 December 2025
★★★★★ 5/5
TrustpilotNon-water problem was solved
My agent Priscilla Ogefere is very nice. My house just ran out of water today’s morning and she connected me quickly and helped me to solve the problem. She is so nice and kind! The property management team was so quick to check the water supply and meter. So good!
Chen · 10 June 2024
Agent replied · 11 June 2024
Hi Chen,Thank you for leaving this kind review. We're pleased to hear Priscilla and our Property Management team were able to quickly resolve your water issue. If you need any assistance in the future, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotMany thanks to Wai Yau Compliance…
Many thanks to Wai Yau Compliance Administrator at the Royal Wharf office for his prompt and clear responses to my email regarding changing a car on the parking permit and other related questions. I emailed him a week in advance and he had it all sorted on the day no problems.
AB · 20 May 2024
Agent replied · 11 June 2024
Thank you for this glowing review of Wai's service. We are pleased to hear Wai's commitment to ensuring our clients receive a premium service has been recognised, and we will be sure to pass your kind feedback along to him.
★★★★★ 5/5
Trustpilotresponsive and attentive
Param is very responsive to my requests and deals with them in a prompt and kind manner. He also keeps me informed of any necessary changes or requests regarding my property. I have had a very good experience so far.
Marcela · 18 November 2024
Agent replied · 23 December 2024
Hi Marcela,Thank you for sharing your experience! We’re pleased to hear that Param’s responsiveness and dedication made such a positive impact. Your satisfaction means everything to us.
★★★★★ 5/5
TrustpilotMany Thanks to Leigh and the Team
Many thanks to Leigh and the team for helping us through our recent rental in E14. Leigh was very professional and responsive - everything was straightforward with Leigh and responses to emails and messages very quick and clear. We were very pleased with the process and how well it was handled.
DD · 16 May 2024
Agent replied · 11 June 2024
Thank you for this feedback. It is great to see Leigh's attentive and diligent approach resonated with you, and made your recent rental a positive and smooth process.
★★★★★ 5/5
TrustpilotAmber was a great agent
Amber was a great agent. She took her time to show us the property, kept us updated on competing offers, connected me with the previous tenant to purchase furniture, and even assisted to inform on any defects existing. I would recommend trusting her during the house search process.
Mirriam · 8 July 2024
Agent replied · 24 August 2024
Hi Mirriam,Thank you for your kind words. It's great to hear you would highly recommend Amber and she will be pleased to hear she was able to effectively support you with your let. We wish you the best in your new home.
★★★★★ 5/5
TrustpilotExceptional service , very professional
Here’s a refined version:Jemma is exceptional at her work, demonstrating stellar client-centric skills. As an overseas buyer, she guided us through every step, always ready to answer any queries and very well-organized in her viewings. She is a stellar professional.
Habib · 12 November 2024
Agent replied · 23 December 2024
Hi Habib,We’re thrilled Jemma could provide the guidance and professionalism you needed as an overseas buyer. Her client-focused approach is what we strive for, and we’re so glad it made a difference for you!
★★★★★ 5/5
TrustpilotRachael Connaghan was the Talent…
Rachael Connaghan was the Talent Aquisition Consultant that got me a job with John's and Co. From our very first exchange she was in my corner. She figured out where I would do well and did everything she could to make it happen. I have her to thank for the next step in my career.
Jack · 22 February 2024
Agent replied · 10 June 2024
Thank you for leaving such a kind review Jack. It's great to hear Rachael has made the recruitment process a smooth one. Congratulations on your new role!
★★★★★ 5/5
TrustpilotJohn's and Co_Nicole Wright
Very clear, prompt, helpful on the move-out process and referencing checking for new home! Thanks Nicole
Hing · 2 June 2026
★★★★★ 5/5
TrustpilotMichael Fadiora was simply excellent
Michael Fadiora was simply excellent, he was knowledgable about the property and awnsered all my questions.While I decided to go with another property. I will be saving Michaels number for my future renting needs and I will not hesitate to recommend him to my friends.Thanks again for all your help
Devraj · 24 May 2024
Agent replied · 10 June 2024
Hi Devraj,Thank you for your feedback. We're delighted to hear that Michael provided excellent service and that while you ended up choosing another property, you have formed a lasting partnership with him. We look forward to assisting you in the future.
★★★★★ 5/5
TrustpilotA professional team
During the process of moving into my new home, the Johnson & Co team provided professional service. Especially Destini-Rikki, who promptly replied to my emails, followed up, and resolved my issues. I have also worked with other agents before, and this team left a very good impression
Luo · 12 July 2024
Agent replied · 10 June 2024
Hi Luo,Thank you for leaving this feedback. It is great to hear we have stood out among the other agents you have worked with, in particular Destini. We will be sure to pass your kind words along to her.
★★★★★ 5/5
TrustpilotAndre and Marwa were great!!
Loved working with these guys! Andre was really a big help in finding me a property and everything was done so quickly and smoothly!Andre best estate agent I ever had the pleasure of having! Marwa was also a really great help and communicated great on email!
Cheyenne · 17 July 2024
Agent replied · 24 August 2024
Hi Cheyenne,Thank you for leaving this review, we are thrilled to hear you were highly impressed with Andre's service. We will be sure to pass your kind words along to both Andre and Marwa.
★★★★★ 5/5
TrustpilotFANTASTIC CUSTOMER SERVICE
Fantastic customer service by the whole team who have repeatedly gone out of their way in the management of my property. A special thank you to Sardar Berzo who had significant and complicated issues to overcome, He remained poised and professional ensuring the situation was resolved effectively. GREAT JOB!
Pippa · 22 May 2024
Agent replied · 10 June 2024
Hi Pippa,Thank you for your kind words! We're thrilled to hear that our team provided you with fantastic customer service and went above and beyond in managing your property. Sardar dedication to resolving complex issues with poise and professionalism is truly commendable. We greatly appreciate your recognition and look forward to continuing to exceed your expectations in the future.
★★★★★ 5/5
TrustpilotI rented a house through John’s and Co
I rented a house through John’s and Co, and it was a fantastic experience. Shareen and Amy were both highly professional and dependable, guiding me to find the perfect property that met all my expectations. They handled everything with great patience and care.
Vincent · 24 August 2024
Agent replied · 23 October 2024
Hi Vincent,Thank you for sharing your experience! We're thrilled to hear that your experience with Shareen and Amy was fantastic and that they were able to help you find the perfect property. Their professionalism and dedication are something we take great pride in, and we’re glad they could meet all your expectations with patience and care. If there’s anything else you need, please don’t hesitate to reach out. We’re here to assist you anytime!
★★★★★ 5/5
TrustpilotLara Robson is extremely responsive and…
Lara Robson is extremely responsive and supportive of all of the moments I need help during my tenency. Additionally Claudiu was excellent at helping me to find my flat and being patient with me as I walked through the process of finding a new home.
Ambria · 15 July 2024
Agent replied · 24 August 2024
Hi Ambria,We are thrilled to hear Lara and Claudiu have been of such help to you. We will be sure to pass your kind feedback along to them. We wish you the best in your new home, do not hesitate to reach out if you require any further assistance - we're always here to help!
★★★★★ 5/5
TrustpilotBethel Gamma was assigned to process…
Bethel Gamma was assigned to process our rental property. He is very well verse with all the information a landlord needs to furnish to make the whole letting process move swiftly and seamless between landlord and tenant.
Catherine-Elizabeth · 18 November 2024
Agent replied · 23 December 2024
Hi Catherine,Thank you for your thoughtful review! Bethel’s expertise and efficiency are key to ensuring a seamless rental process, and we’re glad you had such a smooth experience.
★★★★★ 5/5
TrustpilotI just completed the snagging and…
I just completed the snagging and handover of my apartment from the developer. Param is the management agent helping me the process. Param progressed the snagging and handover with much details and attention. He is very responsive that I received his reports promptly after each steps and he communicated with me much.
Alistair · 22 February 2024
Agent replied · 10 June 2024
Hi Alistair,Thank you for the great review. We’re so happy Param was able to help make the process smooth and efficient for you!
★★★★★ 5/5
TrustpilotAmazing Experience as Landlord with Isabel, Vanessa and Marwa! Highly Recommend!
Isabel, Vanessa and Marwa were absolutely fantastic during my process a landlord to rent out my flat for the first time. Isabel’s knowledge of the process was second to none, Vanessa was brilliant a showcasing my apartment and did an excellent job securing a top level offer for me and Marwa was superb at co-ordinating on the admin side. A truly stress-free process that I thought was going to be the opposite. Highly recommend to any landlords looking to rent out their place. Thanks team!
Aaron · 3 May 2024
★★★★★ 5/5
TrustpilotSpyros’s service is amazing
Spyros is one of the nicest person I have ever met. He is efficient, has a friendly attitude and is willing to help you with anything. I think he is a role model for everyone. My bed has been broken for a long time. The landlord has been unwilling to reply to my messages and let me use the broken mattress and bed for several months. I feel helpless, but with the help of Spyros, everything has been solved in just a week. I feel very happy and relieved to get practical solutions within a week. To be honest, I never had any expectations for British staff, but he surprises me that there is still such excellent staff in uk.
Lance · 26 April 2024
★★★★★ 5/5
TrustpilotBethel and Amy's professional assistance
I want to thank you for Bethel, Amy and her team for quickly finding a tenant for my apartment and handling everything efficiently from the start. Their efforts made the move-in process smooth and hassle-free. I appreciate your professionalism.
WT · 28 September 2024
Agent replied · 23 October 2024
Thank you for your feedback! We’re thrilled that Bethel, Amy, and the team were able to quickly find a tenant and handle everything so efficiently. It's great to hear the move-in process was smooth and hassle-free. We truly appreciate your kind words and look forward to working with you again!
★★★★★ 5/5
TrustpilotEllie-Mai Hannan's star performance
Ellie-Mai Hannan has been my account manager in recent years. She is highly professional and efficient. She understands our concerns and always takes action in anticipation. I truly appreciate her service. She is always helpful.
Ada · 26 November 2024
Agent replied · 10 June 2024
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words.
★★★★★ 5/5
TrustpilotA big thank you to Elliot and team!
Elliot thank you for an exceptional service. You were always there, listened and supported with any queries. You are always polite and profesional. You made the experience very simple for us as first time buyers. We will always be grateful for your support in finding us our home.
Perpetua · 18 April 2024
Agent replied · 10 June 2024
Hi Perpetua,Thank you for leaving this feedback, it's a fantastic testament to Elliott's professionalism and service. We will be sure to pass your appreciation along to him.
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