Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotProfessional and Friendly Team
I've been looking for a property for some time and had mixed experiences, but I must say that the experience was top notch. Friendly and professional approach where it feels like we have worked together well to get the property that's right for me. Thank you Leigh and Sebastian
Mike · 23 October 2024
Agent replied · 23 December 2024
Hi Mike,Leigh and Sebastian are thrilled to have helped you find the perfect home. It's fantastic to hear you have established a wonderful partnership. Thank you for trusting us through this process!
★★★★★ 5/5
TrustpilotMichael Fadiora has been of exceptional…
Michael Fadiora has been of exceptional aid to me whilst helping me figure out everything I need to in order to move into my first apartment. Rachel Massey has helped me greatly with my contracts and the whole process was made smooth, quick and easier for me to understand amongst their help greatly.
Alexa · 20 August 2024
Agent replied · 23 October 2024
Hi Alexa,Thank you for your fantastic review! We’re thrilled to hear that both Michael and Rachel provided exceptional support during such an important milestone, moving into your first apartment. We understand how overwhelming the process can be, and it’s great to know that our team made it smooth and straightforward for you. We wish you all the best in your new home!
★★★★★ 5/5
TrustpilotOlivia Wieteska is a very helpful…
Olivia Wieteska is a very helpful property manager regarding the deposit dispute I have with previous tenants. She reviewed the list of all the deductions that were originally put forward and provided reasonable suggestions. She is always responsive, explains the process, and keeps me informed.
Tina · 18 December 2024
Agent replied · 10 June 2024
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotProblems in the apartment were fixed in a timely manner
After I found out that there was a problem with the air conditioning system in my apartment and reported it on the online repair platform, Toyin Adeyele was very prompt in following up the progress of the report and the engineer came to the apartment in a very timely manner to fix the faulty air conditioning system.
Minyi · 6 June 2024
Agent replied · 10 June 2024
Hi Minyi,Thank you for sharing your experience! We're pleased to hear that Toyin provided prompt assistance in addressing your maintenance issue. Ensuring timely and efficient resolution for our residents is a top priority for us, and we're glad that our team was able to quickly arrange for the engineer to fix the problem. If you ever need further assistance, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotRecent tenancy change over
Iva Sabeva was a great help in facilitating my recent tenancy change over. She kept me updated throughout the process and was always available for an urgent call and replied to emails expeditiously. It is not often that I come across such committed and reliable letting agents these days so I would highly recommend Iva to anyone!
Kinga · 5 June 2024
Agent replied · 11 June 2024
Hi Kinga,Thank you for your feedback. We are pleased to hear Iva impressed you with her attentive and reliable service. We will be sure to pass your appreciation along to her. Please reach out if you require any further assistance.
★★★★★ 5/5
TrustpilotWell done Britney & Leigh.
Having worked in sales for a long time and having rented quite a few properties during this time it was genuinely refreshing to work with salespeople like Leigh & Britney. Particularly within this sector it was a great surprise and Britney is a great asset to their team.
Danny · 16 October 2024
Agent replied · 23 December 2024
Hi Danny,Thank you for your review! With your background in sales and property, it's incredibly rewarding to hear that working with Leigh and Britney felt refreshing. We’re thrilled that their professionalism and dedication stood out to you in a way that sets them apart within the industry. Thank you for choosing Johns & Co, and we look forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotBrilliant rental experience …
Amy bridge and Nicholas made my renting experience so seamless and easy, from being able to view the property that caught my eye same day, as well as having my offer accepted same day, to my referencing process only taking less than half an hour (no joke)! The constant communication have put my mind at ease during my whole process and I couldn’t recommend them enough!
Preye · 9 November 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Amy bridge and Nicholas.
★★★★★ 5/5
TrustpilotMartin Zeps is an angel
Martin Zeps is an angel! He was really helpful and professional throughout the search of the property, to negotiation to due diligence. I had a terrible life circumstances and Martin really helped to find a place within a day and the process took like 1.5 week. He always came up with creative solutions to any challenges that surfaced during my search/reference process. Thank you Martin.
Sungjung · 27 November 2023
Agent replied · 10 June 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Martin.
★★★★★ 5/5
TrustpilotWe are FTB and we have just exchanged…
We are FTB and we have just exchanged recently. Elliot Ford was extremely helpful throughout the process from start to finish! Went out of his way to provide informations and always quick to respond to anything raised as well as giving insightful solutions! We are very happy with the service and would highly recommend him to anyone!
F · 7 May 2024
Agent replied · 10 June 2024
Thank you for sharing your experience! We're thrilled to hear that Elliot provided you with exceptional service throughout your journey as first-time buyers. Your recommendation of Elliot speaks volumes, and we're delighted to have been a part of your home-buying experience. If you ever need assistance in the future, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotSwift Resolution and Friendly Service from Sardar Berzo
I initially experienced some misunderstanding with Sardar Berzo, but he swiftly resolved the issue with professionalism and efficiency. His friendly and approachable nature made the entire process much more pleasant. Sardar truly cares about his clients, and it shows in his dedication to finding the suitable maintenance solution to my property after communication and ensuring a smooth experience for both the tenant and me. I highly recommend Sardar for his exceptional service and warm demeanor.
Cynthia · 14 December 2024
★★★★★ 5/5
TrustpilotOnly good experience with John's & Co
Have been with John's & Co for over 5 years and they have continuously offered timely, professional and very friendly service. From dealing with all kinds of issues during the tenancy to finding new reliable tenants they have always delivered.Thank you to Matt Spencer and his team for great support.
Richard · 28 August 2024
Agent replied · 23 October 2024
Hi Richard,Thank you for your kind review. It is fantastic to hear from a valued client. We are pleased our team have never missed the mark, and have provided a friendly, efficient and reliable service along all parts of the tenancy process. We look forward to strengthening our partnership, and the opportunity to assist you in the future.
★★★★★ 5/5
TrustpilotCareful leadership and navigation of a…
Careful leadership and navigation of a very tricky sale. Elliott was a superb mediator between a difficult housing association and the parties involved. He succeeded where the housing association had failed, liasing expertly through to a completion that we thought would never have been achieved!
YVETTE · 13 November 2024
Agent replied · 23 December 2024
Hi Yvette,Thank you for recognizing Elliott's dedication! Navigating complex situations is his expertise, and we’re glad he could mediate to a successful outcome. We’ll pass on your wonderful words to him.
★★★★★ 5/5
TrustpilotGood moving in process
I only just moved in, but Priscilla Ogefere has been really helpful in setting me up on fixflo and even reporting issues herself before I moved in. Also, I kept receiving mail and packages for the previous tenant and this matter was solved swiftly and professionally by Priscilla.
Lisa · 25 September 2024
Agent replied · 11 June 2024
Hi Lisa,Thank you for sharing your experience! We're delighted to hear that Priscilla has been such a great help throughout your move-in process. It’s great to hear she has addressed issues proactively, and equipped you with all the necessary tools to make the process as smooth as possible. If you need any further assistance, don’t hesitate to get in touch!
★★★★★ 5/5
TrustpilotExcellent Service from Victoria
Victoria has been incredibly helpful in assisting us with our recent house rental. She patiently answered all our questions and guided us through every step of the process. Her support and professionalism made the entire experience smooth and stress-free. We are very grateful for her help and highly recommend her services.
凌畅 · 5 August 2024
Agent replied · 24 August 2024
Thank you so much for your kind words! We're thrilled to hear that your experience was smooth and stress-free. It was a pleasure assisting you with your house rental, and we're glad Victoria could help answer your questions and guide you through the process. Your recommendation means a lot to, and we wish you all the best in your new home!
★★★★★ 5/5
TrustpilotBryony & Sharona
Bryony is really efficient. Got water leak addressed in no time. Engineer attended almost half an hour or less from reporting the issue. The property manager Sharona McDonald is also an excellent support and has been so since i moved in.
Karim · 23 December 2025
★★★★★ 5/5
TrustpilotThank you, Ebru Chow!
Ebru Chow has been super useful in helping me to resolve an issue with my flat. She’s tenacious, reliable and very empathetic. I really appreciate all her help and wish every agent was like her!Very happy to have her as our property manager, she’s great!
Pavel · 4 November 2024
Agent replied · 10 June 2024
Hi Pavel,Thank you your kind words! We’re thrilled to hear that Ebru has been such a reliable, tenacious, and empathetic support in managing the maintenance of your property. It’s wonderful to see her efforts and dedication recognised. We’ll be sure to share your feedback with her. Thank you for choosing Johns&Co, and we’re always here to assist.
★★★★★ 5/5
TrustpilotExpressing Gratitude to Eddy Kassi
I've reached out on several occasions for assistance, and each time I've been helped by Eddy Kassi. He consistently provides excellent support, is welcoming, reassuring, and guides me precisely on what needs to be done. I truly appreciate his ongoing cooperation.Today he has helped me a lot, I was stressed about an issue and he gladly assisted me and it went well.
Razan · 1 December 2023
Agent replied · 10 June 2024
Thank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make Eddys day! Wishing you all the best for the rest of 2023!
★★★★★ 5/5
TrustpilotRecommending Skye and Summer-Daisy
We worked with Summer-Daisy and Skye who were both so lovely to work with, super helpful and really efficient!!
Saskia · 4 June 2026
★★★★★ 5/5
TrustpilotAnthony is really professional and…
Anthony is really professional and exceptional today in arranging my apartment viewings, which all suited my budget and needs. Besides, he was also very knowledgeable on property market intelligence and gave good advice to assist progress my potential purchase. Thanks and he is really amazing and trustable.
Moein · 5 September 2024
Agent replied · 23 October 2024
Hi Moein,Thank you for leaving this review. Market knowledge and insightful advice are key to helping our clients make informed decisions, and it's great to know that he made a positive impact on your experience. We truly appreciate your trust in Anthony, and we’ll be sure to pass along your kind words.
★★★★★ 5/5
TrustpilotLara Robson excellent!
My review today goes not to the agency itself (with which we had our ups and downs last 6 years), but to our property manager Lara Robson personally! Lara is super pleasant to communicate with and managed to resolve our issue in less than 24 hours (never happened to us before), so thank you very much Lara for doing a great job!
Leyla · 9 November 2023
Agent replied · 11 June 2024
Thank you for sharing your experience with us. It is always great to hear your feedback and your comments they are really appreciated. I know this will absolutely make Laras day! Wishing you all the best for the rest of 2023!
★★★★★ 5/5
TrustpilotIsabel and Marwa are a great asset to…
Isabel and Marwa are a great asset to this company their passion and care not only for the landlord but incoming Tenant is so professional .I have worked with Isabel and Marwa for a while now and as a multi property landlord I would call them the A team .I look forward to continue this great working relationship for many years to come. Thanks to you both for an excellent job business is all about people and having had bad experiences in the past its good to see some care and passion
Tino · 10 August 2024
★★★★★ 5/5
TrustpilotVanessa was amazing
Vanessa was amazing, odete too! Such a stressful move was made easier with good communication, advice about the area and just being at the end of the phone. I love my new place and can’t thank you both enough for all your support!!!!
M.S · 24 October 2024
Agent replied · 23 December 2024
Vanessa and Odete are grateful for your review! We’re thrilled they could ease your transition and help you settle in. Enjoy your new place, and please reach out anytime!
★★★★★ 5/5
TrustpilotGreat experience
Have had john's and co as our agency for two years now and have always had a pleasant experience. Most recently our rental renewal with Katy Donache was simple and straightforward. She was always quick to respond and happy to answer any of our questions. Very pleased with the service provided by her and the rest of the team.
Gina · 4 January 2024
Agent replied · 10 June 2024
Thank you for sharing your experience with us. It is always great to hear such positive feedback, your comments are really appreciated. Wishing you all the best for this new year!
★★★★★ 5/5
TrustpilotI want to thank Miss Odete Gomes for…
I want to thank Miss Odete Gomes for her excellent job in keeping my property at 33 Royal Crest Avenue in good condition before our arrival in August. She is accommodating and highly efficient in her job and always answers our emails and requests promptly.Alfred & Claudia
Alfred · 16 August 2024
Agent replied · 10 June 2024
Hi Alfred,Thanks so much for taking the time to leave us a 5-star rating, it’s much appreciated! We will be sure to pass your kind feedback along to Brooke.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
