Trusted Agent profile
★★★★★
1,441 reviews across 2 platforms
8 New Providence Wharf, 1 Fairmont Avenue, London E14 9PA
JOHNSCO's London office at 8 New Providence Wharf is rated 4.8 out of 5 across 1,441 reviews on two platforms, including 161 Google reviews rated 4.4. The 1,280 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotBrilliant service
Huge thanks to Sherrie and Master Maintenance for sorting out my sink leak so quickly. The response time was excellent and everything was handled efficiently from start to finish. Really appreciate the professionalism and speedy service, highly recommend!
5/5
TrustpilotI had a bad surprise in my appartement…
I had a bad surprise in my appartement but Param was really really helpfull and very reactive !! Appreciate his help
5/5
TrustpilotCaitlin Mitchell is really helpful and…
Caitlin Mitchell is really helpful and highly professional. She dealt with my queries efficiently with excellent communication skills. I wouldn’t hesitate to go back to her for any issues with my property letting. Good luck to her
5/5
TrustpilotEfficient with great staff!
Brooke was amazing! We had an idea of the area we wanted to live in. I reached out to the agency, and within a day, Brooke had found a flat, and we had started putting in an offer. We had great support throughout the process, and Brooke and the company made renting as a student in London not only possible but easy.
Hi Ben,Thank you for sharing your experience! We're thrilled that Brooke was able to find the perfect flat for you so quickly. We’re glad the process was smooth, and we’re happy to have helped make your rental journey in London easier.
5/5
TrustpilotHuge thanks to Amy and Marwa
Amy has truly been a superstar in securing us a new flat swiftly after we were hit with some unexpected news about our current place. Her communication skills have been exceptional and she’s played a huge role in alleviating the stress of this situation. I also wanted to give a big shoutout to Marwa who has also been incredibly organised regarding our tenancies. Her communication has been fab as well, making the whole process much smoother.
Thank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make Amys and Marwa's day!Wishing you all the best for the rest of 2023!
5/5
TrustpilotReally positive experience with Brice
Really positive experience with Brice. She was incredibly helpful throughout the process and took the time to listen to our concerns and help us find a solution that worked for everyone. She kept us updated along the way and was always friendly, responsive and professional. We really appreciated her patience and all the effort she put into helping us get everything sorted. Thank you, Brice!
5/5
TrustpilotBritney and Leigh were excellent
Britney and Leigh were excellent. Whether it was showing me the flat or guiding me through the paperwork, they were both incredibly professional, on the ball, responsive and courteous. They were honest and reliable in all communications, and I couldn't have asked for more. Am really looking forward to moving in to my new place :)
Hi Naaman,Britney and Leigh appreciate your feedback! It's fantastic to hear they were so agile in guiding you through the tenancy process, and were transparent in their communication. We wish you all the best in your new home!
5/5
TrustpilotI have got great exp with John and Co
I have got great exp with John and Co, my property manger Ebru Chow is just great in terms of taking care of my queries and help whenever I really need with respect to property. She is quite passionate and dedicated to her cause, which really feels great. Great staff makes a great company.
Hi Manish,Thank you for your fantastic feedback! We're delighted to hear about your positive experience with Johns&Co, particularly with Ebru. Her passion, dedication, and commitment to addressing your queries and providing support truly embody the values we strive for as a company. We agree wholeheartedly, great staff do make a great company, and we're proud to have Ebru as part of our team. Thank you for choosing Johns&Co, and we’re always here to assist whenever you need!
5/5
TrustpilotVery responsive whenever I have queries
My agent Param Virdee is very responsive and helpful whenever I have queries.
5/5
TrustpilotExceptional Service from Lara Robson
During our rental period, Lara Robson provided us with excellent service. She always responded to our inquiries promptly and handled any issues efficiently. Lara was always very friendly and professional, making us feel very at ease throughout the entire rental process. If you are looking for a reliable and helpful agent, I highly recommend Lara Robson. Thank you, Lara, for your outstanding service!
Thank you for your kind words! We're delighted to hear that Lara provided excellent service and made your rental experience smooth and comfortable. Your recommendation means a lot to us, and we will be sure to pass your kind words along to Lara.
5/5
TrustpilotBest Agency in London - Amazing Lauren Melius
We can't recommend enough this team! Since we started renting from them in Royal Warf (4 months now) they have been wonderful in every aspect. I can't thank Lauren Melius enough for being the most wonderful property manager we ever had. She is knowledgable, nice, efficient, always there to solve any issue we may have and goes above and beyond to find a quick solution. Thank you!
Hi Elpida, We are so pleased to hear such positive feedback. We will be sure to pass these kind words onto Lauren, this will make her day. We hope you are enjoying your new home!
5/5
TrustpilotExtremely satisfied
Vanessa, the estate agent who showed us round was extremely welcoming and informative which made us feel comforted and secure with our decision straight away! Everything was very straightforward with the contracts and communication with Vanessa throughout the process was crystal clear and any questions we had she was always quick with responding so all in all our experience is 10/10
Hi Hamza,Thank you so much for your wonderful feedback! We are delighted to hear that Vanessa made you feel welcomed and informed from the very beginning. It's great to know that her clear communication and prompt responses helped make the process straightforward and reassuring for you. We will be sure to pass along your kind words to Vanessa. We're thrilled that your experience was a 10/10!
5/5
TrustpilotDon't bother wasting your time with other Agents...
Both Anthony and Marwa made what is normally a stressful time moving home an absolute breeze.Not only were they proactive in their search, quick to respond when contacted and very helpful throughout the process, they did the one key non time wasting thing that many estate agents fail to do.....they LISTENED to what I wanted and delivered vs the brief. I could not recommend them highly enough.
Thank you for sharing your experience with us. It is always great to hear such positive feedback, your comments are really appreciated. Wishing you all the best for this year!
5/5
TrustpilotPromptly responding
Wai was very prompt in responding, and he was very helpful.
5/5
TrustpilotLooking to Buy? Go with Jemma Dawes
If you're looking to buy, look no further than Jemma Dawes. What can I say? The proof is in the pudding: she's well-known as Johns&Co's star sales negotiator, having won awards for her exceptional volume of sales. Her impeccable work ethic and great communication elevate the home-buying experience. What truly makes Jemma special though is her caring and empathetic approach to finding you your home; she does whatever's necessary to make the transfer of sale as smooth as possible. Real estate in the UK can be such a pain but thanks to Jemma, our experience was well-captained. Thanks to her, we're happy in our first home now, just in time for Christmas - a dream come true. If we had to do it all again, we'd pick Jemma every time. And you should too. A million thanks Jemma!
5/5
TrustpilotBryony! The savior of service industry
I recently reported an issue with the heating in my home, and Bryony called me shortly after to arrange for an engineer to fix it. Their response was incredibly quick, with the nearest available time scheduled right away. This was such a relief, especially as the weather is getting colder. I’m deeply grateful to Bryony and the engineer for their prompt action, as well as their warm and friendly service. Everything was resolved within 24 hours, they truly saved me from freezing in my rental flat during this chilly winter. Amazing service, five stars! 🌟🌟🌟🌟🌟
5/5
TrustpilotJust want to give a huge shoutout to Ellie-Mai Hannan
Just want to give a huge shoutout to Ellie-Mai Hannan! We were having hot water issues with our apartment after moving in not long ago and Ellie has been very responsive to our emails and reassuring in sorting the issue out. Happy to say that she resolved our problem in less than 2 days!
Hi Eason,Thank you for the shoutout to Ellie! We understand that these issues can be a major inconvenience and need to be resolved urgently, and we're pleased to hear Ellie delivered on this. We're always here to help, so feel free to reach out if you need further assistance.
5/5
TrustpilotProperty Management
Property Management Thank you Lauren Melius for the 5 star aftercare service you offered us over the years. We really appreciate all efforts done and efficiency you showed while handling the property management. While certain situations can be delicate, Lauren demonstrated professionalism, efficiency and expertise while dealing with them, helping to achieve the best possible outcomes. We wish you all the best in your journey!
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Laura.
5/5
TrustpilotAmazing Experience with Andre Wallace!
Amazing Experience with Andre Wallace!Andre Wallace was an absolute gem in helping my partner and me find our dream apartment. From the very beginning, he was incredibly helpful, professional, and friendly. He took the time to understand exactly what we were looking for and went above and beyond to ensure we found a place that felt perfect for us.His knowledge of the market, attention to detail, and genuine care made the entire process smooth and stress-free. Andre didn’t just find us an apartment; he found us a home we’re truly excited about. We couldn’t be happier with the experience and highly recommend Andre to anyone searching for their perfect place!Thank you, Andre, for making this such an enjoyable and memorable journey!
5/5
TrustpilotFirst few days in the new place and I…
First few days in the new place and I couldn't be more happier. I would like to say thank you to Andre who has gone above and beyond to make this possible for me and my flatmate. He has checked up on us weekly during this move and has given the best service possible to make it an easy transition to a new place. I really appreciate the hard work and we are both grateful we had Andre working with us. Thank you to JOHN&CO for providing a great team.
5/5
TrustpilotThe service with this company is is…
The service with this company is is fantastic. They have assisted me time and time again. I haste to add that in my opinion Charlie is the man to see and deal with. I won’t recommend him as I don’t want his time taken up by someone else👍🤦
Thank you for your kind words! We're thrilled to hear that you've had such a positive experience with our service. It's great to know that Charlie has made such an impact. We’ll keep working hard to ensure you receive the best service possible!
5/5
TrustpilotParam Virdee is helpful and gives quick…
Param Virdee is helpful and gives quick response.
5/5
TrustpilotNicole Wright has been amazing
Nicole Wright has been amazing. Fast and reliable support.
5/5
TrustpilotProactive Customer Service
Alexandra-Luciana Ene my lettings negotiator was proactive from the start. She's always 2 steps ahead. Nothing was too much trouble. Thanks Alexandra for making it all easy. I also want to give a shout out to Vanessa Sins. For her support for other admin related requests. Appreciate the speed.
Hi Joseph,Thank you for sharing your experience with Alexandra and Vanessa. We’re so pleased to hear Alexandra’s proactive approach and Vanessa's support have contributed to an efficient process. If you need any further assistance please don't hesitate to get in touch, we are always here to help!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
JOHNSCO's London office has 1,441 reviews across two platforms: 161 on Google, 1,280 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
JOHNSCO is rated 4.8 out of 5 across all 1,441 reviews, and 4.4 out of 5 on Google from 161 reviews, checked 9 October 2026.
JOHNSCO, 8 New Providence Wharf, 1 Fairmont Avenue, London E14 9PA.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
