Trusted Agent profile · London
★★★★★
1,471 reviews across 2 platforms
8 New Providence Wharf, 1 Fairmont Avenue, London, E14 9PA
Part of JOHNSCO, see every office.
JOHNSCO's office in London, at 8 New Providence Wharf, is rated 4.8 out of 5 across 1,471 reviews on two platforms, including 162 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. JOHNSCO hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotBethel Gamma
Bethel Gamma, a lettings administrator is responsive and helpful, she is crucial to a successful team
Hi Kobe,Bethel is indeed a crucial member of our team. Thank you for acknowledging his responsiveness and helpfulness!
5/5
TrustpilotSwift Response
Param, Thank you for your swift response in regards my enquiry.Its great to see that there are companies which takes customer care to the next level.Thank you!
Hi Lasma,Thank you for your positive feedback! We're thrilled to hear that Param provided you with swift and excellent service. Customer care is our top priority, and we're glad to have exceeded your expectations. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing us!
5/5
TrustpilotTotally recommend
Communicative team from start to finish. Made moving very easy. Leigh and Victoria have been super helpful as well and reactive when answering my questions. Totally recommend
We're thrilled to hear that your moving experience with us was smooth and hassle-free! We're glad to know that Victoria and Leigh were able to assist you effectively and promptly. Your recommendation means a lot to us, and we appreciate your kind words. If you ever need anything else, feel free to reach out. Thank you for choosing us!
5/5
TrustpilotGreat customer service
Priscilla in the royal wharf branch was such a great help. She answered our queries promptly and dealt with our concerns with care and patience. I’m really grateful that she was our property manager.
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Priscilla.
5/5
TrustpilotGreat Service from Marwa and Amy
Great Service from Marwa and Amy, in searching for an organising a new tenant for the property. All correspondence was handled quickly and on time.
Hi Diana,Thank you for your positive feedback! We're delighted to hear that Marwa and Amy provided great service in finding and organizing a new tenant for your property. We appreciate your kind words and look forward to continuing to assist you.
5/5
TrustpilotExcellent communication with Rachel…
Excellent communication with Rachel Massey. Always kept me updated, very friendly. 5 stars from me
Hi Oli,Thank you for sharing your positive experience with Rachel. We're delighted she kept you informed and provided friendly service. Your 5-star review means a lot to us!
5/5
TrustpilotThoughtful and Responsive!
Amy and Grace have done a fantastic job in helping me secure my tenancy. They have been very responsive, guiding me in my questions and helping me get settled!
Hi Kanishk,We're pleased to hear Amy and Grace provided you with a responsive and supportive service. We'll be sure to pass your appreciation along to them and we wish you all the best in your new home.
5/5
TrustpilotLeigh did a great job and was…
Leigh did a great job and was responding on time also Sebastian did a great job negotiating
Hi Aziz,Thank you for the kind feedback! Leigh and Sebastian are delighted to know their teamwork made a difference and that Sebastian's skilful negotiation made an impact.
5/5
TrustpilotZara Cooke Solve the issue so fast ……
Zara Cooke Solve the issue so fast … she is so cooperated
5/5
Trustpilot5* For Matt Spencer
I deal exclusively with Matt Spencer, as he is the only person I would trust to handle my portfolio. I have been in the letting business for many years and he is a stand out candidate for the best agent in the Nine Elms area.
1/5
TrustpilotDon’t waste your time and money
I have had too many problems with the , property .and property management isn’t responsible. So don’t recommend this to individuals searching for rent
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotVery good communication
Very good communication, quick and efficient at arranging bookings. Doesn’t push tenants to make offer, help me argue with landlord and gets a fair price.
Hi Shan,Thank you for leaving this review. We take pride in helping our landlords and tenants to reach happy solutions for all parties.
5/5
TrustpilotGreat Support
Priscilla Ogefere has been very responsive on any requests. Her help has really helped to fast-track any urgent maintenance requests etc.
Hi Sasu,Thank you for your wonderful review! We're delighted to hear that your experience renting a new flat with us was exceptionally smooth. Keeping our clients informed and engaged throughout the process is our priority, and we're thrilled that our agents at Johns&Co provided you with such great service. If you ever need assistance in the future, please don't hesitate to reach out. Thank you for choosing us!
5/5
TrustpilotToyin is very prompt and effective
5/5
TrustpilotGreat in reaching out on WhatsApp…
Great in reaching out on WhatsApp because I usually forget to read emails. Rachel and Destini helped me quite a bit.
5/5
TrustpilotMany thanks for Priscilla Ogefere!
Many thanks for Priscilla Ogefere!Really helpful property manager, always answering my calls, putting a lot of effort into organising repairs in the flat.
Hi Iwona,We're pleased Priscilla has been attentive to your needs, and performed her service with care and diligence. We will be sure to pass your appreciation along to her. Don't hesitate to reach out if you need any further assistance.
5/5
TrustpilotI recently had the pleasure of working…
I recently had the pleasure of working with Leigh and Britney, From start to finish, it was an absolute pleasure! From our initial conversations and throughout the whole process.
Hi Waidi,Thank you for sharing your experience! Providing exceptional service is our priority, and we're thrilled that Leigh and Britney were able to make your experience enjoyable and seamless. We look forward to working with you in the future.
5/5
TrustpilotLeigh and their team has been great in…
Leigh and their team has been great in helping manage my property. Any additional concerns or challenges due to me being based abroad are handled in a prompt manner.
Hi Eddie,Thank you for your kind words. We will be sure to pass your appreciation along to Leigh and the team.
5/5
TrustpilotOn-air restoration
A challenging situation, requiring professionalism and reliability to take decisive action to identify faulty installation and to restore important service. A very successful handling of the situation by Ms. Priscilla Ogefere. Thanks and congratulations
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Priscilla..
5/5
TrustpilotA great team
Very appreciative of the help and support from Priscilla, Marwa and Amber with the move into my new property.
Hi Tim,Thank you for leaving this five star rating. We are proud our team have impressed you with their care and support. We will be sure to pass your appreciation along to Priscilla, Marwa and Amber.
5/5
TrustpilotMy appreciation to Lara Robson
I'm writing to express my appreciation to Lara Robson on a recently request for appliance replacement in my living property. Thanks for Lara's helpful and efficient response.
Hi Jackson,It's fantastic to hear Lara has been an amazing help to you. We're pleased to hear she was able to resolve your maintenance issue and we'll be sure to pass your appreciation along to her.
5/5
TrustpilotPriscilla Ogefere Many thanks for Assistance
Very grateful for Ms.Priscilla Ogefere in following up the tenancy issue with my ex-tenant. She was very considerate and helpful in perusing my request.
Hi Edwin,Thank you for your kind words! We're thrilled to hear that Priscilla provided such considerate and helpful assistance in resolving your tenancy issue. Your satisfaction is our priority, and we're grateful for the opportunity to assist you. If you ever need further assistance, please don't hesitate to reach out. Thank you for choosing us!
5/5
TrustpilotVery professional end to end service
Very professional end to end service. The team went beyond expectations for a smooth and fast process. Special thanks to Gytis & Helena.
5/5
TrustpilotLeigh and Sebastian are very helpful…
Leigh and Sebastian are very helpful regarding the property search and all the document procedures.
Hi Ky,Thank you for your feedback. We’re pleased to hear that Leigh and Sebastian have been of great assistance throughout your property search. We wish you the best in your new home!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. JOHNSCO hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
