Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotA great agent to work with
Great experience from beginning to end of tenancy. The team were always on hand if any support was ever needed and offered quick support. I would definitely recommend as an agent.
Rob · 18 April 2024
Agent replied · 10 June 2024
Hi Rob,Thank you for sharing your positive experience with us! We're delighted to hear that your entire tenancy journey, from start to finish, was met with great support from our team. Providing quick and reliable assistance is something we pride ourselves on, so it's fantastic to know that we were able to meet your expectations. If you ever need assistance in the future or have any questions, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotVery good experience with the agency
Very good experience with the agency, in particular with our agent Bethel, always keen to help and providing solutions in a timely manner.
Tiziano · 4 September 2024
Agent replied · 23 October 2024
Hi Tiziano,Thank you for taking the time to leave this feedback. We are pleased to hear you had a positive experience with our agency and we will be sure to pass your appreciation along to Bethel.
★★★★★ 1/5
TrustpilotCertainly the worst estate agency I’ve…
Certainly the worst estate agency I’ve ever dealt with during many years of expat life. Zero flexibility, all talks no action, and full of surprises. Don’t get ripped off. Start with an agency that actually works for you. Look elsewhere.
Martin · 25 September 2023
Agent replied · 23 October 2024
Thank you for informing us of your experience, we appreciate your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. Please could I ask you to contact us at customercare@johnsand.co with further information, so we can look into this matter further.
★★★★★ 5/5
TrustpilotMy Property Manager is Great!
My Property Manager, Param Virdee, has been doing a great job on following up my property and helped me to chase the tenant to settle the outstanding bills.Really appreciate his work and effort!
Patrick · 3 March 2024
Agent replied · 10 June 2024
Hi Patrick,Thank you so much for taking the time to leave us a 5* review. We appreciate being able to hear the positive experiences our clients have had. We will be sure to pass your kind words onto Param.
★★★★★ 5/5
TrustpilotGreat property manager
Michell Vasquez has been dealing with the any issues in timely manner. She and the team have been very helpful and professional, very happy with the service.
Shawn · 28 June 2023
★★★★★ 5/5
TrustpilotGreat property management!
I had Priscilla Ogefere as my PM and don’t have a bad word to say about her. Any queries I had were answered promptly and with care. Would be happy to have her again + recommend.
TA · 21 December 2023
Agent replied · 10 June 2024
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Priscilla.
★★★★★ 5/5
TrustpilotThank you Destini-Rikki…
This to say thank you for Destini-Rikki for the service provided. So good to deal with this professional.
A · 15 November 2024
Agent replied · 23 December 2024
Thank you for your kind words about Destini-Rikki. We’re pleased she provided you with great service!
★★★★★ 5/5
TrustpilotPleasure dealing with Amy
Pleasure dealing with Amy, easy to deal with kept me up to date with everything and was very professional throughout the period of securing my apartment.
Kyle · 6 July 2024
Agent replied · 24 August 2024
Hi Kyle,Thank you for leaving this feedback. We'll be sure to pass your kind words along to Amy, and we wish you all the best in your new apartment.
★★★★★ 5/5
TrustpilotVery good agency!
A big thank you to agents Sam, Rachel and Vicky for such quick operating work with housing help and move in process!
Dalila · 11 September 2024
Agent replied · 23 October 2024
Hi Dalila,Thank you so much for your glowing review! We’re thrilled to hear that Sam, Rachel, and Vicky were able to provide such efficient and helpful service during your move. We understand how important it is to have a supportive team when going through the process, and it’s fantastic to know that they made the experience quick and smooth for you. Please don’t hesitate to reach out if you need anything else!
★★★★★ 5/5
TrustpilotProfessional and Friendly Service
I had a very positive experience with Destini-Rikki and Chloe. Their professionalism and clear communication made the move-in process stress-free. Highly recommend their service.
Jerry · 25 September 2025
★★★★★ 5/5
TrustpilotOn time responses and generally very…
On time responses and generally very helpful with any question I had! Not only helpful but all the encounters were very nice, polite and understanding!!Great experience!!!
Stavri · 30 June 2024
Agent replied · 24 August 2024
Hi Stavri,Thank you for your review. We are pleased to hear our team's fantastic service shone through in all their interactions. Thank you for letting us assist you, and we hope to work with you again in the future!
★★★★★ 5/5
TrustpilotI've been with them for almost 8 years
I've been with them for almost 8 years. The agent has a really good knowledge of my property and they recently started digitalizing many of the reporting / approval process, which makes it even easier!
Rex · 2 January 2024
Agent replied · 13 June 2024
Thank you for sharing your experience with us.It is always great to hear such positive feedback, your comments are really appreciated.Wishing you a happy new year!
★★★★★ 5/5
TrustpilotSeamless Letting Process
Throughout the letting process, Savannah Renaud and the Royal Wharf Team seamlessly guided me towards a prompt and preferred outcome. As such, I'd recommend employing their services.
Vihan · 11 June 2024
Agent replied · 13 June 2024
Hi Vihan,Thank you for leaving this review. We're pleased to hear Savannah and our team were able to help you successfully navigate your property journey, and that you will continue to recommend our services. If you need any further assistance, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotSuper attentive and responsive service…
Super attentive and responsive service from Ryan McCabe and Candice Chan, always felt that they had our best interests at heart.
Felix · 21 September 2024
Agent replied · 23 October 2024
Hi Felix,Thank you for your feedback! We're so pleased to hear that Ryan and Candice provided attentive and responsive service, always keeping your best interests in mind. Our team strives to deliver a seamless experience, and your satisfaction is our top priority. We appreciate your trust in Johns&Co!
★★★★★ 5/5
TrustpilotGreat Service
Had an issue with en suite toilet cistern constantly flowing. From reporting the incident the prior evening, the issue was resolved quickly the following day by Ellie-Mai Hannan and with prompt and friendly service. Highly recommend :)
Anthony · 14 November 2023
Agent replied · 11 June 2024
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Ellie-Mai
★★★★★ 5/5
TrustpilotProperty Manager
Happy to have Sardar Berzo as my property manager. Very responsive and super helpful every time I need.
Caue · 6 November 2024
Agent replied · 23 December 2024
Hi Caue,Thank you for your feedback! Sardar will be thrilled to hear his responsiveness and dedication have impressed you. We’re glad he’s been able to assist you so well.
★★★★★ 5/5
TrustpilotThe best estate agents in London
The best estate agents in London! Param /Destini-Rikki and Savannah Renaud have been a pleasure to work with since apply securing and moving into my new property! Thank you team.
Mat · 11 April 2024
Agent replied · 10 June 2024
Hi Mat,We're thrilled to hear you had a great experience with our team! Thank you for choosing us as your estate agents. If you need anything else in the future, just let us know!
★★★★★ 5/5
TrustpilotA very professional agency in all…
A very professional agency in all aspects. I need to mention Elli-Mai Hannan's name here as she is super helpful with a can-do attitude. She facilitated my reference check process with an outstanding pace and professionalism.
Mustafa · 4 December 2023
Agent replied · 10 June 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Ellie-Mai
★★★★★ 5/5
TrustpilotAndrew and team
Andrew, Rachel and the whole teamProvide an excellent service. Prompt , personal and tech enabled. Efficient and easy to deal with.
Daniel · 18 September 2024
Agent replied · 23 October 2024
Hi Daniel,We greatly appreciate your recognition of Andrew, Rachel, and the team’s efforts. Delivering efficient service is important to us, and we’re thrilled we could provide that for you!
★★★★★ 5/5
TrustpilotThank you very much
Thank you very much. Excellent service. I received the service offer in a timely manner and my request was implemented with the required accuracy and speed. The office team is wonderful.
Saleh · 20 March 2024
Agent replied · 10 June 2024
Hi Saleh,Thank you for your kind words! We're thrilled to hear that you found our service to be excellent and that our office team met your expectations with timely and accurate assistance. Should you need anything else, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotGreat team and valuable support to find…
Great team and valuable support to find the lovely house. My experience with Jon’s&Co is all about exceeding the expectations - customer-oriented service, fast response, variety of the options, kind support. Thank you very much Anthony for your dedication and great advice.
Masha · 28 June 2023
Agent replied · 11 June 2024
Thank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make Priscillas day. Wishing you all the best for the rest of 2023
★★★★★ 5/5
GoogleFantastic estate agent, Robert is the man : quick and efficient.
A · 10 June 2021
Agent replied · 11 June 2024
We'll be sure to let him know, thanks for your review!
All the best,
Johns&Co Team
★★★★★ 5/5
TrustpilotThe Best Seamless Renting Experience
I had the best experience working with Sebastian Callow and Leigh Hallett as my letting negotiator and Administrator respectively.They made the whole process seamless and fast, given that I had a tight deadline to meet. I will highly recommend their services to anyone looking for a top tier letting agent.
Isaac · 23 October 2024
★★★★★ 5/5
TrustpilotBethel had been very helpful and…
Bethel had been very helpful and professional, replying to any queries in a timely manner. As a tenant, very good service.
Philippe · 5 September 2024
Agent replied · 23 October 2024
Hi Philippe,We're so pleased to hear that Bethel has been helpful and professional in addressing your queries promptly. We will be sure to pass your feedback along to him.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
