Trusted Agent profile · London
★★★★★
1,474 reviews across 2 platforms
8 New Providence Wharf, 1 Fairmont Avenue, London, E14 9PA
Part of JOHNSCO, see every office.
JOHNSCO's office in London, at 8 New Providence Wharf, is rated 4.8 out of 5 across 1,474 reviews on two platforms, including 162 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. JOHNSCO hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
Trustpilotskye and bethel were really helpful…
skye and bethel were really helpful through the whole process from viewing until move-in! would highly recommend, both were really lovely to work with!
Hi Quinn,Thank you for your feedback! We’re delighted to hear that both Skye and Bethel were instrumental in making the entire renting process smooth for you. Thank you for your high recommendation, and we look forward to assisting you in the future!
5/5
TrustpilotAmazing service
Grace Casely and Amy Bridge have been amazing in making this move as easy and straightforward as possible for me when I did not have much time to take care of it.Great service
Hi Edouard,Thank you for sharing your positive experience with Grace and Amy. We're glad they could make your move easier for you. We'll be sure to pass your appreciation along to them, and we wish you all the best in your new home.
5/5
Trustpilotagent Lara Robson provide good service
agent Lara Robson really gives us a lot of help on dealing with the hot water issue and proactively provides good service throughout the whole process.
Hi Maria,Thank you for your kind review! We’re glad to hear that Lara was able to help you with the hot water issue and provided proactive service throughout the process. We always aim to make sure any concerns are addressed quickly, and it’s great to know Lara ensured you were well taken care of. If you need further assistance, please don’t hesitate to reach out, we’re always happy to help!
5/5
TrustpilotNice and quick services
Nice and quick services, especially my assistance Michael Fadiora. Had a really good experience on house finding here. Recommend who wanna find a house in London
Thank you for your fantastic review and recommendation! We’re thrilled that Michael was able to assist you in finding a house and that you had such a positive experience with our services. We always strive to make the process as quick and seamless as possible, and it’s great to know we achieved that for you.
5/5
TrustpilotVery helpful
I wanted to say thank you to this young chap eddy that helped me pick up my desk to my building as he saw I was struggling. Super helpful and kind
Hi Jason,Thank you for leaving this review. We often receive feedback on our team's prompt responses and efficient processes, but it is fantastic to hear that Eddy is exemplifying Johns&Co values through all his actions.
5/5
TrustpilotMy husband and I had ban amazing…
My husband and I had ban amazing experience working with Sania, Faid and Victoria. They went above and beyond at every stage of the letting process, offering exceptional support and guidance. Their professionalism and dedication turned what can often be a stressful experience into an incredibly smooth and pleasant journey.
5/5
TrustpilotPriscilla Ogefere
Priscilla has been very helpful and accommodating dealing with our issues
5/5
GoogleCharlotte Moore is an experienced and professional agent. She was always available and dealt with any issues promptly. Pleasure to deal with.
Really pleased that Charlotte was able to assist you; we'll make sure she sees your kind feedback.
3/5
TrustpilotAt times information has not been…
At times information has not been readily supplied regarding the nonpayment of rent by our tenant, but Beverley Hutchinson-Woodruffe in the accounts department has been very helpful and reactive
Hi Tariq,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotA fantastic experience
A fantastic experience overall. I had many queries and concerns and spoke to a lady called Rachel. She was incredibly professional, patient with many of my questions and also signposted me to some resources to reinforce her verbal advice. My experience with this firm has been great and would recommend.
5/5
TrustpilotSaffron and Leigh are amazing…
Saffron and Leigh are amazing professionals that kept our process of moving in to our new home seamless. Definitely recommend !
Hi Aishwarya,Thank you for the recommendation! We’re so glad Saffron and Leigh could make your move-in experience so seamless. We wish you the best in your new home!
5/5
TrustpilotGreat service
Amy Bridge did the paperwork for my move efficiently and answered all questions that made me at ease! Following my move, she still continues to assist when I contact her to chase up some issues raised within property
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co.We will make sure to pass this onto Amy.
5/5
Trustpilotmoving like cloud
I had an exceptionally seamless and efficiently organized relocation with John & his team, thanks to the impeccable professionalism and precision demonstrated by Leigh Hallett and Britney-Lea Ogbebor throughout every stage of the process!
Hi Rasoul,Thank you for kind words. We are so pleased the team were able to support you and make this process as smooth as possible for you. We wish you all the best in your new home!
5/5
TrustpilotThank you so much for Ellie‑Mai…
Thank you so much for Ellie‑Mai Hannan's excellent works. She helps me to deal with a broken dinning table in the property. She is very responsive and nice. I hope we could also do well in the future :)
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Ellie‑Mai.
5/5
TrustpilotPriscilla Ogefere
Priscilla Ogefere has been amaizng in helping to get sorted on contract renewals this period.
5/5
TrustpilotProperty management at Johns Co
We contacted the property manager at Johns Co, Lauren Melius to help us with an urgent issue with our washing machine. We really appreciated how efficiently Lauren sorted the problem and all completed within 2 days. Excellent service. Krishnen & Megan
Hi KrishnenThank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make Laurens day! Wishing you all the best for the rest of 2023!
5/5
TrustpilotSwift Support
Really appreciate Chay Chui's swift help with organizing maintenance for our flat and for their communication.
5/5
TrustpilotVery helpful - highly recommended
Savannah Renaud and the Royal Wharf team have been so helpful. Any issue no matter how big or small they’ve always taken the time to help me out. Would highly recommend to anyone!
Hi Tom,Thank you! We're delighted to hear that Savannah and the Royal Wharf team have been consistently helpful. Your recommendation is highly appreciated!
5/5
TrustpilotExcellent experience
Lauren Melius has been fantastic at managing my property. She responds swiftly, is helpful and great at sorting any issues, small or large. Would certainly recommend.
4/5
TrustpilotMs Alexandra Ene
Ms Alexandra Ene replied to my enquiries promptly and tried her best to help me so I think she worked really well.
Hi Victor,Thank you for your feedback! We’re pleased to hear that Alex was prompt and helpful in responding to your enquiries. We look forward to continuing to assist you with all your future needs.
5/5
TrustpilotHappy with Param as he follows-up with…
Happy with Param as he follows-up with the owners diligently on the request raised. He is prompt in response also.
Hi Shilpi,Thank you for your review! It’s great to know that Param’s diligence and promptness helped meet your needs. We’re here to ensure your experience continues to be as smooth as possible!
4/5
TrustpilotFast & Responsive
Been amazing. Staff has been fast and responsive whenever I have an issue. They do the work ad promissed and most times, even more. Have been assisted by Joynal. Satisfied with the service.
Hi Elison,Thank you for your feedback! We're thrilled to hear that you've had an amazing experience with us and Joynal, has been fast, responsive, and reliable in addressing your concerns. We're committed to delivering on our promises and going the extra mile whenever possible. Your satisfaction means the world to us, and we're grateful for your support.
4/5
TrustpilotGenerally good
Generally good, but expecting a faster response speed and more comprehensive guide for moving in, such as utilities guide and inventory checks.
Thank you for your feedback! We’re committed to providing excellent service, and we’re sorry if we didn’t meet your expectations in this instance. Your feedback is valuable as it helps us refine our processes. To discuss further, please contact us at customercare@johnsand.co.
5/5
TrustpilotLara Robson is very professional and…
Lara Robson is very professional and friendly and I was impressed with her response.
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Tell us what you need and we'll put you in touch. JOHNSCO hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
