Trusted Agent profile · London
★★★★★
1,462 reviews across 2 platforms
8 New Providence Wharf, 1 Fairmont Avenue, London, E14 9PA
Part of JOHNSCO, see every office.
JOHNSCO's office in London, at 8 New Providence Wharf, is rated 4.8 out of 5 across 1,462 reviews on two platforms, including 162 Google reviews rated 4.4.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you to Britney and Leigh
Thank you to Britney and Leigh for their assistance in the renting process, it's much appreciated.
Hi Jennifer,Britney and Leigh thank you for the feedback! We’re glad the process was smooth and enjoyable for you.
5/5
TrustpilotReceptive staff and communicative
The experience was good with the people there being very receptive and punctual.Marwa and Seth-Nico were a good duo.
Hi Georgian,Thank you for sharing your feedback! We're pleased to hear that you had a positive experience with our team and that their combined efforts contributed to your satisfaction. If you need anything else in the future, we're here to help. Thanks again for choosing us!
5/5
TrustpilotPriscilla Ogefere is really very prompt…
Priscilla Ogefere is really very prompt in solving problem and following up on the requests of both tenants and landlords. Very transparent and hard working. Thank you a lot.
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Priscilla.
5/5
TrustpilotStaff Bethel is very helpful
Staff Bethel is very helpful, professional & detailed mind. Thank you very much for your help!
Thank you for your review! We’re glad Bethel’s professionalism and attention to detail stood out to you. We’re always here to help, so don’t hesitate to reach out if you need further assistance!
5/5
Trustpilotthank you Vanessa and Marwa for your…
thank you Vanessa and Marwa for your efforts on the reference check and other paper works to secue the tenant, i appreciate
Hi William,Thank you for taking the time to leave this five star review. We will be sure to pass your appreciation along to Vanessa and Marwa. Do not hesitate to reach out if you need any help in the future.
5/5
TrustpilotThoroughly enjoyed working with Rachel…
Thoroughly enjoyed working with Rachel and the team in Weat Hampstead has been great. Look forward to working with them again soon
Hi Natel,Thank you for your kind review. We are pleased you had a positive experience with our West Hampstead team, and we look forward to working with you in the future!
5/5
TrustpilotLiam was very helpful in the moving-out…
Liam was very helpful in the moving-out process of our rental and ensured our references were provided on time. He handled everything very smoothly and politely
Hi Yasmin,We're pleased to hear you were impressed with Liam's services. We'll be sure to pass your appreciation along to him, and we wish you all the best on your property journey.
1/5
TrustpilotUnprofessional Sales Conduct
I had a very disappointing experience with Sales Nikolay Yankov. His tone was unprofessional and condescending, even suggesting that we needed to "educate ourselves" as potential buyers. Rather than offering genuine guidance, it felt like he was more interested in pushing a sale. Such behavior reflects poorly on the agency and left me questioning their professionalism. I would advise future buyers to be cautious.
Hi Ricky,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotHad a smooth move in process thanks to…
Had a smooth move in process thanks to the team, special thanks to Alexandra who has been helpful, friendly and very quick to answer all our questions
Hi Victor,We're pleased to hear Alexandra was able to support you on your move. We wish you all the best in your new home!
5/5
TrustpilotVictoria Aderibigbe was 5 stars
Victoria Aderibigbe was super helpful! Thank you for your quick and detailed responses.
Hi Chunyi,Thank you for your kind words! We're glad Sam could help you find a great flat and we wish you the best in your new home.
5/5
TrustpilotAnthony Otigba is one of the best in the business
If it wasn’t for Anthony Otigba we would never have gotten the flat and experience we received at the end. Actually took time to properly listen, give us a few showings and be patient when it came to collecting all the documents for the tenancy. Even then throughout my tenancy he always made time and helped even for issues that weren’t even his area of responsibility.
Hi Amrinder,Thank you so much for sharing your experience! We're thrilled to hear that Anthony played such a pivotal role in securing your flat and providing excellent service throughout your tenancy. Anthony’s dedication to going above and beyond truly embodies our commitment to customer satisfaction. We’ll be sure to share your kind words with Anthony. Thank you for trusting us, and we’re glad we could make your experience a positive one!
5/5
TrustpilotProfessional, reactive and prompt
Professional, reactive and prompt. I think that about does it. Thank you Param.
Hi George,We are thrilled to hear about your excellent experience! It's always great to have the opportunity to celebrate our teams hard work and its all the more special to have their efforts recognised by our clients.
5/5
TrustpilotPrincess was great at helping me…
Princess was great at helping me resolve the hearing issues I had. She kept checking in to ensure it was resolved and provided little radiator in the meanwhile.
Hi Ola,We are so pleased Princess was able to provide you with a warm service! Do not hesitate to reach out with any issues in the future.
5/5
TrustpilotLara is a very good property manager
Lara is a very good property manager, i thank her and wish her continued success
Hi Metin,Thank you for this feedback. We are thrilled Lara has impressed you and we have every confidence she will continue to excel at Johns&Co. We will be sure to pass your best wishes onto her.
5/5
TrustpilotAddressing customer urgent needs during vacation
Mr. Param Virdee demonstrated excellent customer service even he was out of office from 25 November 2023 to 27 November 2023. He gave immediate response to my email sent to him on 25 November 2023. I requested an urgent maintenace job to fix my heater problem (IS12775593). It is because extreme cold temperatures -2 °C is happening in Manchester. More worsely, I has caught cold and in fever. He follow-up with contractor to carry out maintenance job and ensure the problem could be fixed with top priority.
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Param.
5/5
TrustpilotI’ve been very impressed with John’s…
I’ve been very impressed with John’s and Co who are efficient and professional. In particular Rachel Massey, who has looked after me, has done a first job.
Thank you for your kind words! We're delighted to hear that you've been impressed with Rachel Massey's exceptional service. We'll be sure to pass on your appreciation to her.
5/5
TrustpilotPrincess Owoeye is really helpful to…
Princess Owoeye is really helpful to arrange to fix our tower rail.
Hi Monica,Thank you for your positive feedback! We’re glad to hear that Destini and Alex provided timely and helpful service throughout your process. Our team always strives to be responsive and supportive, and we’re happy that you had a great experience with us.
5/5
TrustpilotVery good estate agents
We had a really good experience with John's & Co Royal Wharf throughout our tenancy. Due to outside factors, our initial renting was really rushed, and they were really accommodating.They dealt with maintenance issues in a good timeline.When we had to deal with building management through them, they were firmly on our side.They were also very reasonable during negotiating a new contract.If you are looking to rent in E16, they are really quite good.
Hi Titusz,Thank you for your wonderful feedback about your experience with our team. We're glad you found our team responsive and that you will continue to recommend Johns&Co.
5/5
TrustpilotExceptional customer support Destini-Rikki and Bethel Gamma!
Outstanding Service by Destini-Rikki and Bethel GammaI’m impressed by the exceptional service provided by Destini-Rikki and Bethel. They responded quickly, answered all my questions with clear and useful solutions, and even helped me connect with the right team when needed. Their efficiency and professionalism made the entire process seamless. Thank you for setting such a high standard of customer care!
Thank you for your glowing review! We’re thrilled to hear about the exceptional service you received from Destini and Bethel. Their commitment to professionalism and efficiency truly sets the bar high. Thank you for choosing Johns&Co!
5/5
TrustpilotEbru has been so great at helping us…
Ebru has been so great at helping us with the moving process. Impressive!
Hi Matthew,We’re glad Ebru was able to help with your move! Thank you for your kind feedback, and best wishes in your new home!
5/5
TrustpilotThanks so much to Vanessa & Marwa
Thanks so much to Vanessa & Marwa! They made the whole moving process super easy & stress free :)
Hi Olivia,We're happy to hear the moving process was smooth and stress free thanks to Marwa and Vanessa! We will be sure to pass your appreciation along to them, and we wish you all the best in your new home.
5/5
TrustpilotHelpful property manager
Property Manager Olivia Thomas is always really helpful in sorting out any matters that occur. She is friendly, respectful and very helpful in addressing any queries I have. Thanks for your great service, Olivia.
Hi Isabel Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Olivia.
5/5
TrustpilotAppreciation for professional service
It really gave me a much needed peace of mind when my property is managed by a highly competent and professional team. Kudos to Brooke Nickless who has recently assisted in coordinating an inspection of the ventilation as well as the fitting of replacement filters, more importantly going through the involved steps with me in detail to make sure I’m fully on top of what’s happening in my property. Well done, thank you
Hi William,Thank you for leaving this fantastic review. Communication and transparency are vital to ensuring our clients feel secure in our services, so we are pleased to hear Brooke was exemplary. If you require any future assistance, please do not hesitate to get in touch.
5/5
TrustpilotZara was amazing
Zara was amazing. Thanks for your help and support.
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