Trusted Agent profile · London
★★★★★
1,461 reviews across 2 platforms
8 New Providence Wharf, 1 Fairmont Avenue, London, E14 9PA
Part of JOHNSCO, see every office.
JOHNSCO's office in London, at 8 New Providence Wharf, is rated 4.8 out of 5 across 1,461 reviews on two platforms, including 161 Google reviews rated 4.4.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotBryony excellent throughout
Bryony has been excellent. From day 1 of moving in her communication has been superb resolving issues when needed and flagging anything required from myself
We are pleased to hear Bryony has been outstanding in her service, providing you with transparent communication and diligently ensuring you are kept aware of all parts of the process. We will be sure to pass your feedback along to her.
5/5
TrustpilotMardoche and Candice MVPs
Really enjoyed dealing with Mardoche and Candice as part of the letting process for one of the agency’s properties.Mardoche (lettings negotiator) was flexible with the initial viewing time slot as he agreed to meet after the working hours. His support over email and whatsapp during the whole process made it smooth and transparent.Candice (lettings administrator) was also a pleasure to work with as her comms were clear and easy to follow. I always knew what are the next steps during the process.
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Mardoche and Candice .
5/5
TrustpilotLondon’s best letting agency
One of the best letting agencies I’ve worked with so far.The process was incredibly smooth, and the agents were truly client-focused, especially Shareen and Victoria. They went above and beyond to ensure I found the perfect apartment at the best price. Highly recommend their services!
5/5
TrustpilotGreat service
I have had a great experience with Johnson's&Co and this is thanks to Ali Jamali who has been patient, kind, gave a personal touch to his service and always followed up on things. Thank you!
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Ali Jamali
5/5
TrustpilotHad great experiences with Andrew and…
Had great experiences with Andrew and his team and am sure they will help you find ideal tenants too.
Hi Hua,Thank you for your kind feedback on Andrew and his team! We’re thrilled that you had such a great experience and that we were able to help find ideal tenants for you.
5/5
TrustpilotWe thank Bryony for her prompt…
We thank Bryony for her prompt responses. Her answers are always informative and helpful.
Hi David,Thank you for your kind words! We truly appreciate your feedback and will make sure to pass it along to her. Your satisfaction is our priority!
5/5
TrustpilotEllie-Mai Hannan is a great property…
Ellie-Mai Hannan is a great property manager who can always respond my questions at once
Thank you for the kind words! Ellie-Mai takes great pride in ensuring timely responses to all questions, and we're delighted she could make your experience smooth and stress-free.
5/5
TrustpilotI had the pleasure the work with Ellis…
I had the pleasure the work with Ellis to buy my first house.He helped me and my friend looking for the perfect house, that would also respect all of our requirements and our budget. He was professional and always available to help us and answer any of our concerns. We managed to conclude the process smoothly and fastly thank to him and his continuous support and availability.Would definitely reccomend him and the entire company to anyone that is trying to find to buy the perfect and house of their dreams!
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Ellis .
5/5
TrustpilotVictoria is top class professional.
Victoria is a top class professional. I could not ask for more of her.
Hi Joao,Thank you for your fantastic feedback about Victoria! It’s truly heartening to know that her professionalism has made such a positive impact. We are lucky to have her on the team, and we’ll make sure she receives your kind words. If there’s anything else we can assist you with, please don’t hesitate to let us know.
5/5
TrustpilotSatisfactory serive
Param Virdee has been helping us throughout the process of tenant checkout. He is professional and helpful during the snagging/ handover. We are impressed and satisfied with his service.
Thank you for your feedback regarding Param assistance. Your satisfaction is our priority, and we're pleased to have met your expectations. Should you need any further assistance in the future, please don't hesitate to reach out.
5/5
TrustpilotParam is the plug for getting your apartment issues solved.......
Param was very quick to respond to my email and assisted by liaising with the aftercare team to get the issue with my radiator fixed in a timely manner.
Hi James,Thank you for leaving us a 5* rating. We are pleased to hear Param resolved your heating issues, never hesitate to reach out to us in the future!
5/5
TrustpilotGreat Service Provided
Savannah was a great help throughout the process alongside Mehdi, thank you to both who helped my moving a lot easier from reaching out to me to picking up the keys!
Thank you so much for leaving such a brilliant review.We’ll be sure to pass on your kind words to Savannah.
5/5
Trustpilothelpful and quick response team
helpful and quick response team.The team member Jose is friendly and really helpful in my case solution.Thanks.
Hi Xuran,Thank you for your kind review. We always aim to support our clients with expertise and efficiency, and it is fantastic to hear our team were able to deliver this for you. If you need any assistance in the future, please don't hesitate to reach out.
5/5
TrustpilotTop Notch Agency
Great and fast service. Claudiu and Rachel were extremely helpful in helping me secure my flat. Additionally, after settling in they are always extending their support. Top notch agency.
Hi Seyed,We are pleased you received an excellent service. We wish you all the best in your new home!
1/5
TrustpilotUnfortunately very bad experience in…
Unfortunately very bad experience in check in and check out process with them. They clearly hide the fact that the apartment has a problem with reception. After checkout they very late with providing access for car park, which resulted for additional charges for me. During the checkout period, they wanted to charge for mattess stain which we never done and there were no picture of the bottom of matress with stain, only top of it.
Hi Majid,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotGuerschom - One of the best agent I have worked…
One of the best agent I have worked with. I would really recommend Guerschom, he was very professional in explaining the details. very fast in responding questions, and he does go extra mile in supporting good tenants. I appreciate his support in searching new properties
5/5
TrustpilotExcellent customer service
I cannot emphasise how amazing my experience was with Saffron. She went above & beyond to help me find a place. Her professionalism mixed with friendliness. I would 100% recommend Jons&Co, thanks to Saffron. I will be sharing my experience with my family & friends
5/5
TrustpilotMaintenance work
Brooke Nickless has been really helpful. After a property visit and letting them know about an issue, he quickly followed up and filed in a maintenance request for us!
Hi Joshua,Thank you for this 5* review, we will be sure to pass your kind words along to Brooke!
5/5
TrustpilotMarwa has been exceptional in helping…
Marwa has been exceptional in helping through our rental journey. Her attention to detail, prompt communication, and thorough understanding of tenant needs make her stand out. Marwa went above and beyond to ensure a smooth and stress-free process for me. I highly recommend her services to anyone seeking a dedicated and professional agent!
5/5
TrustpilotBethel is very responsive and found for…
Bethel is very responsive and found for us good tenants. Very good service provided!
Hi James,Thank you for your kind words! We're thrilled to hear that Bethel was able to assist in finding the right tenants for you. Providing excellent service is our top priority, and we’re glad you had a positive experience.
5/5
TrustpilotGreat Thanks to Bethel Gamma
Great Thanks to Bethel GammaGreat Thanks to Bethel Gamma, who assisted me to find new tenant on time. Arranged check out for old tenants, and check in for new tenant in a very transparent way. Supported me to get new tenancy agreement settled in time.
5/5
TrustpilotI was pleased and impressed with how…
I was pleased and impressed with how Michell Vasquez was prompt and diligent in responding to and resolving our queries. It was a pleasure working with him and I appreciate his customer support skills.
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Michell.
5/5
TrustpilotThank you to Britney and Leigh
Thank you to Britney and Leigh for their assistance in the renting process, it's much appreciated.
Hi Jennifer,Britney and Leigh thank you for the feedback! We’re glad the process was smooth and enjoyable for you.
5/5
TrustpilotReceptive staff and communicative
The experience was good with the people there being very receptive and punctual.Marwa and Seth-Nico were a good duo.
Hi Georgian,Thank you for sharing your feedback! We're pleased to hear that you had a positive experience with our team and that their combined efforts contributed to your satisfaction. If you need anything else in the future, we're here to help. Thanks again for choosing us!
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