Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotPLEASE AVOID - DISCRIMINATORY ORGANISATION
Horrible company. Will lie about lettings depending on whether they like the look of the potential tenant or not. Lied through their teeth to me repeatedly about whether a property was available. I had two other people enquire about it and suddenly the property was available again. I was never allowed to view anything because they claimed they didn't have the keys - but offered viewings to other people. Ignored every query, every email, every whatsapp I sent. Said they would call me back and never did. Disgusting that businesses are still operating this way in 2024.
Danni · 25 April 2024
Agent replied · 10 June 2024
Thank you for your feedback. We are sorry to learn that we fell short of your expectations. Upholding a fair and inclusive environment is a fundamental value for us, and any concerns about discrimination are taken very seriously. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotRecently needed an issue resolved and…
Recently needed an issue resolved and Rachel Massey was amazingly helpful! She stayed late on a Friday and made sure it was handled. Can’t thank her enough!
Sumriddhi · 19 July 2024
Agent replied · 24 August 2024
Hi Sumriddhi,Thank you for taking the time to leave this review. It's great Rachel went the extra mile to ensure your issue was resolved, she will be pleased to hear her hard work has not gone unnoticed. If you need any further help, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotWai Yau is very professional and quick…
Wai Yau is very professional and quick to respond to questions - fast and efficient and great to deal with
Mr · 7 November 2024
Agent replied · 23 December 2024
Hi Oliver,Thank you for your kind feedback, highlighting Wai’s professionalism and efficiency. We’ll make sure your praise is passed along to him.
★★★★★ 5/5
TrustpilotBeverley Hutchinson‑Woodroffe was very…
Beverley Hutchinson‑Woodroffe was very nice and helpful with sorting out a repair issue for me. Her communication is clear, professional and most importantly very prompt, which I really appreciated! I'd definitely recommend her services! :)
Mariyam · 15 February 2024
Agent replied · 10 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Beverley.
★★★★★ 5/5
TrustpilotSam, great experience from J&Co
Second time looking for a flat in EG. Thanks to Sam, who has always been keen to look for a flat with the characteristics I want,and letting me know every time a new flat come available; very easy going, quick and straightforward, I really appreciate it.Thanks the help and support.
Samuel · 6 December 2024
★★★★★ 5/5
TrustpilotThanks Ralph
Thanks Ralph ! He was great in helping me and my family find an amazing home.
Salma · 23 December 2025
★★★★★ 5/5
TrustpilotMystique was great at helping me and I…
Mystique was great at helping me and I was pleased with the level of service I received!
Chris · 19 December 2024
Agent replied · 10 June 2024
Hi Chris,Thank you for taking the time to leave us this 5* rating. We will be sure to pass your appreciation along to Candice and Anthony.
★★★★★ 5/5
TrustpilotI thank Amy and Candice…
I thank Amy and Candice for their work to secure a rental contract for our Riverscape property. It would not be easy without their patience and expertise. Their prompt response to our query is appreciated.
SH · 10 February 2024
Agent replied · 10 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Amy and Candice.
★★★★★ 5/5
TrustpilotIt was a great experience
It was a great experience to work with the company. All processes were quite smooth and straight forward. Also, I want to say huge thanks to Bethel that helped me a lot in all my flat related issues
Kate · 4 December 2023
Agent replied · 10 June 2024
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Bethel
★★★★★ 5/5
TrustpilotFirst class service and very responsive…
First class service and very responsive team! Many thanks to Amber Wong and Marwa Fakih for their kind assistance and professional approach.I will be glad to recommend them to my friends.
Milena · 25 April 2024
Agent replied · 10 June 2024
Hi Milena,Thank you for your feedback. It's great to hear Marwa and Amber have exemplified the professional and personable approach Johns&Co offer clients, and that you will continue to recommend our services in the future. We wish you all the best.
★★★★★ 5/5
TrustpilotThey care about their client & do their…
They care about their client & do their best to bring about the best outcome. Spyros, Jack and Nabilah was excellent in keeping us updated and informed. Great team!
Patrick · 31 May 2024
Agent replied · 10 June 2024
Hi Patrick,Thank you for your kind words. We're thrilled to hear that Spyros, Jack, and Nabilah provided excellent communication and kept you well-informed throughout the process. We truly care about our clients and always strive to achieve the best outcomes. We're grateful for your feedback and glad to have such a great team supporting you!
★★★★★ 5/5
TrustpilotNorman Butler has been a great help in…
Norman Butler has been a great help in managing the property, and we greatly appreciate his efforts and dedication.
Richard · 12 November 2024
Agent replied · 23 December 2024
Hi Richard,We greatly appreciate your recognition of Norman's efforts. Thank you for your kind review!
★★★★★ 5/5
TrustpilotToyin was extremely proactive in…great service
Toyin was extremely proactive in assisting me replacing the fridge/freezer in my apartment. Toyin communicated in a timely manner and was professional. Toyin kept me updated at all times on the progress of the task in hand.
Gareth · 19 December 2023
Agent replied · 10 June 2024
Thank you for taking the time to leave us this review.We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Toyin.
★★★★★ 5/5
TrustpilotExcellent service and great at getting…
Excellent service and great at getting back promptly - we hope this for the long term and with Param there we see good sign this will continue
Brian · 21 September 2026
★★★★★ 5/5
TrustpilotBoth Ben and Leigh were extremely… helpful.
Both Ben and Leigh were extremely helpful when It came to organising my rental in Kidbrooke village at short notice. I appreciated both of their help, especially in relation to the inaccessibility of KeySafe. Thanks both.
Darren · 4 January 2024
Agent replied · 10 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Ben and Leigh .
★★★★★ 4/5
TrustpilotMr Joynal my property manager is doing…
Mr Joynal my property manager is doing very well . He really responds to tasks on time always and never fails to answer any queries whatsoever . Moreover he really takes his work very very seriously and most importantly he always is ready to listen to his clients with full attention. I highly recommend him as a Property Manager and I truly believe having someone like him in an organisation is for sure a huge blessing. He also always provdies very clear responses to customers which makes even the most complicated things look super easy.
Zarif · 28 March 2024
Agent replied · 10 June 2024
Hi Zarif,Thank you for sharing your fantastic experience with Joynal. We're thrilled to hear he's been consistently responsive, attentive, and dedicated to his work.We'll pass on your kind words to him. Thank you for choosing us, and we look forward to continuing to serve you.
★★★★★ 5/5
TrustpilotSmooth and transparent rental process
Amber and Candice made the whole process as smooth and transparent as possible by helping us secure our rental in London whilst searching for a property remotely, ensuring our peace of mind.
Justas · 22 March 2024
Agent replied · 10 June 2024
Hi Justas,Thank you for sharing your positive experience! We're delighted to hear that Amber and Candice were able to make your property search a positive experience. We'll be sure to pass along your kind words to them and congratulations on securing your new home!
★★★★★ 5/5
TrustpilotCynthia was excellent in helping me…
Cynthia was excellent in helping me secure my rental apartment. Diligent, organised and friendly. Would highly recommend and - thank you Cynthia.
Ged · 16 September 2024
Agent replied · 23 October 2024
Hi Ged,Thank you for sharing your experience! We’re delighted to hear that Cynthia was able to assist you in securing your apartment. Her diligence, organisation, and friendly approach truly shine through, and we’re glad it made a positive impact on your experience. Your recommendation means a lot to us, and we’ll be sure to pass along your kind words to Cynthia. Thank you once again!
★★★★★ 5/5
TrustpilotUmar deserves a five star review
During my stay here my property manager Umar Sharif has been a delight to work with. Whenever there was an issue he always replied promptly and ensured my check out process was smooth and easy. Very happy with the experience.
Bobo · 21 September 2023
Agent replied · 23 December 2024
Hi BoboThank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated.I know this will absolutely make Umars day!Wishing you all the best for the rest of 2023!
★★★★★ 5/5
TrustpilotPrincess Owoeye was excellent
Princess Owoeye was excellent. Very professional and handled a complex deposit situation extremely well. Very good service. Thank you. Kevin.
Kevin · 17 October 2024
Agent replied · 10 June 2024
Hi Kevin,Thank you for taking the time to leave this feedback. It's great to hear Princess provided you with an excellent service, and handled the deposit process with capability and professionalism. We will be sure to pass your appreciation along to her. If you need any assistance in the future, do not hesitate to reach out!
★★★★★ 5/5
TrustpilotMany thanks to Victoria and Rahan
Many thanks to Victoria and Rahan for their help so far. They have always been quick to help me out.
Yang · 15 October 2024
Agent replied · 23 December 2024
Hi Yang,Thank you for your kind words! It’s great to hear Victoria and Rahan have been able to assist you promptly. We’re here to make sure everything runs smoothly for you!
★★★★★ 5/5
TrustpilotGreat experience overall
Great experience overall. Bryony Bowyer was very helpful throughout and was able to assist with all our requirement.
Anurag · 14 November 2024
Agent replied · 23 October 2024
Thank you for sharing your positive experience! We're delighted to hear that Bethel was so helpful during your move-in process. Moving can be stressful, so it’s great to know that Bethel made it smoother for you. We'll be sure to pass your kind words along to him.
★★★★★ 5/5
TrustpilotSavannah and her team have been very…
Savannah and her team have been very helpful in taking responsibility for the many bespoke issues in getting new tenants. And also very friendly and nice to deal with. Happy to recommend
Paul · 16 March 2024
Agent replied · 10 June 2024
Hi Paul,Thank you for your feedback! We're glad Savannah and our team could assist with the challenges of finding new tenants. It's wonderful to hear that our friendly approach made the process enjoyable for you. We appreciate your recommendation and are here to help anytime.
★★★★★ 5/5
TrustpilotJose was very proactive and…
Jose was very proactive and understanding. He resolved the problem very efficiently and quickly.Very pleased with his services.
Shirish · 13 November 2024
Agent replied · 23 December 2024
Hi Shiri,We're so pleased to hear Jose’s proactive approach made such a positive impact! Ensuring quick and efficient problem resolution is our priority, and we're glad Jose provided the excellent service you needed. Thank you for your feedback!
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