Trusted Agent profile · London
★★★★★
1,411 reviews across 3 platforms
1, New Mill Road, London, SW11 7AW
Part of JOHNSCO, see every office.
JOHNSCO's office in London, at 1, is rated 4.8 out of 5 across 1,411 reviews on three platforms, including 179 Google reviews rated 4.1.
179
Reviews on Google
This office
6
Reviews on Facebook
Business-wide
1,226
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. JOHNSCO hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotWe had the full help of our representatives and their help was sooo mindful
We had the full help of our representatives, Marwah Fakih and Vanessa.
Hi Sowemimo,We're pleased to hear Marwa and Vanessa were able to support you, we will be sure to pass your appreciation along to them.
1/5
GoogleWorst communication ever, embassy garden recently got mice problem. The property manager Louis never manages to reply and be responsible on time. Even at the beginning, Amy in the office whatever her role is, only good at asking for money transfers and not replying email properly. Made me feel like it’s a mistake to rent in embassy garden.
5/5
TrustpilotBrillaint service from Rachel Massey…
Brillaint service from Rachel Massey and the West Hampstead team, thank you!
Hi Louis,We're thrilled the West Hampstead team have provided an excellent service. We will be sure to pass your appreciation along to the team.
5/5
TrustpilotFast and responsive to my queries
Fast and responsive to my queries. Great thanks to Umar & Jenni!
5/5
TrustpilotI haven’t wait one second
I haven’t wait one second, easiest viewing experience ever
Hi Stefan,Thank you for your feedback! Providing efficient and seamless experiences for our clients is our priority, so we are pleased to hear we have been successful. If you need any further assistance, please do not hesitate to reach out.
5/5
TrustpilotMarwa Fakih and Amy Wilmot
Shared adequate info during check in
Hi Ezgi,Thank you for taking the time to leave this five star rating. We will be sure to pass your positive feedback along to Marwa and Amy.
5/5
TrustpilotGreat service
Sania and Candice are very friendly, quick to reply and take time to explain everything clearly.
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Sania and Candice .
5/5
TrustpilotExceptional and reliable services
The teams of the estate agent are exceptionally professional. The always follow up properly on everything related to the properly. Well organised and very informative of every single things related to the properties managed. Many good team members I will mention here Marwa exceptionally doing well in her communications. Thank you all.
5/5
TrustpilotProfessional and prompt service with…
Professional and prompt service with Lara
Hi Inaam,Thank you for your five star rating. We will be sure to pass your appreciation along to Lara.
5/5
TrustpilotClaudiu has helped me a lot alongside…
Claudiu has helped me a lot alongside the road to rent our lovely property. He always responds promptly and is kind to offer his help in every steps. My experience with him make me feel reassured.
5/5
TrustpilotGreat experience as the tenant was…
Great experience as the tenant was moving out and new tenant moving in. I’m with fully maintained level of support from johns and co and Amber and Marwa Fakih did an excellent job in our case. Well done.
5/5
TrustpilotSmooth renting experience and excellent…
Smooth renting experience and excellent service from my property agent Ellie-Mai Hanna.
Hi Derrick,Thank you for leaving this 5* review. We are pleased to hear your renting experience was a positive one!
5/5
TrustpilotAbsolutely Professional
They acted proactively on helping me to rent my property to the right person(s). A thorough investigation of the potential tenants were received in advance so that I could make a choice that suits my agenda. The following up action was efficient and effective as well. The entire process was smooth and trouble-free for me. They are absolutely "professional"!
5/5
TrustpilotMarwa and Amber efficiently solve…
Marwa and Amber efficiently solve everything, and I appreciate their exceptional service.
Thank you so much for your 5* review, we are glad Marwa and Amber could provide you with an exceptional service!
5/5
TrustpilotDealing with leak
Rachael and Umar have been proactive and helpful in dealing with a difficult to find leak
Thank you for taking the time to leave us a 5* review!We are so pleased that you had such a positive experience with Johns&Co, we’ll be sure to pass on your kind words to Rachael and Umar
5/5
TrustpilotExcellent service on my rent insurance…
Excellent service on my rent insurance from Wai Yau. thanks.
Hi Fergus,Thank you for your kind feedback, we will be sure to pass your gratitude along to Wai.
5/5
TrustpilotMost efficient service
Most efficient service, experienced and smart people
Hi Ola,Thank you for your kind words, your feedback is highly valued!
5/5
TrustpilotGood Rental Experience
Victoria Aderibigbe and Liah Clarke are really helpful. The entire rental experience was excellent. They assisted me step by step through the signing and referencing, and they responded to all my questions in a timely manner.
5/5
TrustpilotMartina and Candice have been great
Hi Sifan,Thank you for your kind words! We're glad to hear that Martina and Candice have been great.If you need anything else, feel free to reach out!
5/5
GoogleKatherine Wheatley from JOHN & CO is managing my property whilst im out of country. She respond immediately to any query and keeps me updated on matter until matter is resolved. Full marks to her and team.PositiveProfessionalism
Hi Fahad Thank you for the great review and for the five stars. We're thrilled you are having a great experience with us and will be sure to pass on your kind words to Katherine and the wider team. All the best, Johns&Co
5/5
GoogleMélodie was great with us and in addition she speaks French. she is patient and attentive. I highly recommend her and the agency john & co who will find you the apartment you dream ofPositiveResponsiveness, Quality, Professionalism
We're so pleased to hear you've found your dream apartment! Thanks for taking the time to leave a review, and feel free to reach out anytime! All the best, Johns&Co Team
5/5
TrustpilotPleasure working with Rachel Massey and…
Pleasure working with Rachel Massey and Mike. Pleasant and efficient.
Hi Anvita,Thank you for taking the time to leave us this 5* rating. We will be sure to pass your kind words along to Rachel.
5/5
TrustpilotSam’s been super responsive and helped…
Sam’s been super responsive and helped us find the perfect apartment for the best conditions. We felt in good hands and would highly recommend to anyone else
5/5
TrustpilotGreat service from Marwa and Vanessa…
Great service from Marwa and Vanessa managing my tenancy search
Hi Lee,Thank you for leaving this great feedback, we will be sure to pass your appreciation along to Marwa and Vanessa.
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