5/5
TrustpilotDuncan was incredibly helpful in…
Duncan was incredibly helpful in dealing with our renewal process. He was very responsive and made everything seamless.
Trusted Agent profile · London
JOHNSCO London reviews
★★★★★
1,412 reviews across 3 platforms
1, New Mill Road, London, SW11 7AW
Part of JOHNSCO, see every office.
JOHNSCO's office in London, at 1, is rated 4.8 out of 5 across 1,412 reviews on three platforms, including 179 Google reviews rated 4.1.
179
Reviews on Google
This office
6
Reviews on Facebook
Business-wide
1,227
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleI moved into my apartment two days ago after spending a while looking for a place. Amy and Sam have been extremely helpful and professional every step along the way. The renting process was very fast and smooth and Sam helped me find exactly what I was looking for. Overall very happy!
Agent replied · 23 October 2024
Hi Leyla, Thank you for the 5-star review and feedback. We wish you all the best in your new apartment :) Kind Regards JOHNS&CO
5/5
TrustpilotClaudiu was really helpful and had great…
Claudiu was really helpful and had great communication throughout the process- thank you so much!
5/5
TrustpilotAde has been very helpful with the move…
Ade has been very helpful with the move out process! Helped to arranged cleaning and very friend.
5/5
TrustpilotI charged John's and co with the task…
I charged John's and co with the task of finding me a tenant for my city island flat in Dec 20. They managed in spite of these difficult times to find me a high calibre tenant .I was impressed with lettings team professionalism and first class service(particularly Agnes Pogozelske and James )
5/5
TrustpilotThank you
Great service from Mystique and team.
5/5
TrustpilotBethel (Bethel Gamma) has looked…
Bethel (Bethel Gamma) has looked after our property well. She is very responsive and resolve problem promptly. Highly recommend her to other property owner.
Agent replied · 24 December 2024
Thank you for your recommendation! We’re delighted that Bethel’s responsiveness and dedication stood out to you. Your property is in great hands!
5/5
TrustpilotThe property manager Odete has been…
The property manager Odete has been very helpful and reactive to get a leak fixed.
5/5
TrustpilotSwift response to tenant issues
The response to queries or issues faced as a tenant is often attended to and resolved swiftly. Recently had a washing machine breakdown in the flat, and Michelle Vasquez who is my property manager was swift in arranging for contractors to diagnose and ultimately fix the issue.
Agent replied · 13 June 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had a positive experience! We will make sure to pass this onto Michelle.
5/5
TrustpilotProfessional Work
Victoria and Matthew did a wonderful job in helping me renting out my apartment. The whole process was smooth and I'm very happy with the results.
Agent replied · 23 October 2024
Hi Peiyi,We’re delighted to hear that Victoria and Matthew made the process of renting out your apartment a smooth and successful experience. Thank you for your feedback! We’re always here to assist with any future needs.
5/5
TrustpilotThey were very helpful throughout the…
They were very helpful throughout the process of renting my house. They maintained quick communication and provided me with detailed information on topics I had difficulty understanding.
Agent replied · 23 October 2024
Hi Birsen,We’re pleased to hear that our team was helpful throughout your rental process. Quick communication and providing clear information are what we aim for, and we’re glad it made your experience easier. Thank you for choosing Johns&Co!
1/5
Trustpilotzero if possible
zero if possible. Unresponsive, unprofessional, last minute cancellations, and basically did not take note of one preference despite asking for extensive details. Avoid unless you want to be homeless.
Agent replied · 24 August 2024
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotWell done Agent
Beverley has done a fantastic job for my flat.Basically the landlord a bit disappointed and left the whole apartment unpaired and unpaid however Beverley always tried her best for making anything better so i won’t blame John.Co cause of her.
Agent replied · 13 June 2024
Thank you for taking the time to leave us a 5* review! We will make sure to pass this onto Beverley.
5/5
TrustpilotThanks to people like shareen and alda…
Thanks to people like shareen and alda for their professional and enthusiastic s help. I was professionally guided throughout the entire process and was able to figure out how to solve problems when they arose. Perfect experience!
Agent replied · 13 June 2024
Thank you for taking the time to leave us this 5* rating. We're pleased to hear Shareen and Alda were able to create a perfect experience for you!
5/5
TrustpilotHighly recommend!
Great experience. Both Claudiu and Alexandra were very efficient from start to finish. Would definitely recommend.
5/5
TrustpilotBethel was great to work with and very…
Bethel was great to work with and very communicative. He was always available to speak to - even on weekends - which made the whole process go very smoothly!
5/5
TrustpilotPriscilla has been very helpful so far
Priscilla has been very helpful so far, we are new tenants at commodore house.
5/5
TrustpilotThanks to Param Virdee
I would like to thank property manager Mr. Param Virdee who supported me and my family since day one while renting apt in Hollanbury House and till we left. Very professional, understanding and responsive.
Agent replied · 13 June 2024
Hi Naif,Thank you for this feedback. We are pleased to hear Param supported you at all stages of your tenancy, providing you with care and assistance. We wish you and your family all the best in your new home. Don't hesitate to reach out to us if you need any assistance in the future.
5/5
TrustpilotI had an excellent cooperation with…
I had an excellent cooperation with Michael Fadiora, Rachel Massey and their team. They were very helpful and guided me through the whole process. Thank you.
Agent replied · 23 October 2024
Hi Konstatinos,Thank you for your kind words! We’re so pleased to hear that Michael, Rachel, and the team were helpful and guided you through the process. We look forward to assisting you again in the future!
5/5
TrustpilotI had an excellent experience with this…
I had an excellent experience with this company. They were consistently punctual, ensuring that all appointments and deliveries were on time. Their customer service was outstanding, always responding promptly and courteously to my inquiries. The professionalism and reliability they demonstrated throughout my interactions with them were truly commendable. I highly recommend this company for their exceptional service and dedication to customer satisfaction."
5/5
TrustpilotRachel
Spoke to a lady, Rachel Massey on the telephone. Very polite and helpful. She was able to answer all my questions and I would like to thank her for her help.
Agent replied · 24 August 2024
Hi Sabrina,Thank you for taking the time to leave this review, we are pleased Rachel was able to provide you with key insight. If you need any further assistance please don't hesitate to reach out.
5/5
TrustpilotParam and Faid have been very attentive…
Param and Faid have been very attentive and have been reacting promptly every time I need assistance. It’s greatly appreciated!
Agent replied · 23 October 2024
Thank you for your kind words about Param. We're delighted to hear that he provided you with an efficient and professional service, ensuring a safe and trustworthy experience. We'll be sure to pass along your appreciation!
5/5
TrustpilotI had Sam as my real estate agent and…
I had Sam as my real estate agent and Alda who was on the side of all the required documentation for the tenancy. Both of them have showed professionalism, kindness and very good level of service towards me, glad I had them!
Agent replied · 24 December 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Sam and Alda
5/5
TrustpilotWe had a great and smooth experience…
We had a great and smooth experience with Sardar Berzo. He was very reactive regarding the boiler/mold issue we had and reachable at all times. His efficiency definitely surpasses our expectations.
Agent replied · 24 August 2024
Hi Anne,Thank you for your wonderful review! We're thrilled to hear you had a smooth experience with Sardar. It's great to know he was efficient and responsive with your maintenance issues. If you need anything else, don't hesitate to reach out!
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