1/5
GoogleExtremely unprofessional service. Emails been ignored for a few months. No professional cleaning before the tenancy starts. None of the maintenance problems have been addressed or resolved within the 12 months period.
Trusted Agent profile · London
JOHNSCO London reviews
★★★★★
1,411 reviews across 3 platforms
1, New Mill Road, London, SW11 7AW
Part of JOHNSCO, see every office.
JOHNSCO's office in London, at 1, is rated 4.8 out of 5 across 1,411 reviews on three platforms, including 179 Google reviews rated 4.1.
179
Reviews on Google
This office
6
Reviews on Facebook
Business-wide
1,226
Reviews on Trustpilot
Business-wide
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleAmy Bridge was very proactive in helping us get through all our tenancy documentations. She was also available on calls and emails helping us answer any questions. Would recommend her. Thanks Amy!
5/5
GoogleWe bought a property with John&Co with Jack Traisneau. The transaction was a chain involving 2 transactions. Because of the mortgage rate rally after the "mini-budget", we were working on a fairly tight deadline to complete the transaction. Jack delivered magnificent work to make the transaction happen. The transaction was on the edge of failing multiple times and Jack saved it by negotiating the necessary terms while protecting our interest as a buyer. We would have to book a bigger loss without Jack's work. Well done!
5/5
TrustpilotNice and quick services
Nice and quick services, especially my assistance Michael Fadiora. Had a really good experience on house finding here. Recommend who wanna find a house in London
Agent replied · 23 October 2024
Thank you for your fantastic review and recommendation! We’re thrilled that Michael was able to assist you in finding a house and that you had such a positive experience with our services. We always strive to make the process as quick and seamless as possible, and it’s great to know we achieved that for you.
5/5
TrustpilotVery helpful
I wanted to say thank you to this young chap eddy that helped me pick up my desk to my building as he saw I was struggling. Super helpful and kind
Agent replied · 13 June 2024
Hi Jason,Thank you for leaving this review. We often receive feedback on our team's prompt responses and efficient processes, but it is fantastic to hear that Eddy is exemplifying Johns&Co values through all his actions.
5/5
GoogleAn amazing experience whilst purchasing my London apartment this week, Sophia and Jon listened to my requirements and showed me properties not on my original search list, pulling out a gem for me. They came into their own when they helped manage the transaction through exchange and completion (overseas vendor) - above and beyond for sure !! Can't recommend them high enough ...PositiveResponsiveness, Quality, Professionalism
Agent replied · 23 October 2024
Hi David, Thank you for the 5-star review and kind words, we really appreciate it. We hope you enjoy your new apartment! All the best, Johns&Co Team
5/5
TrustpilotMy husband and I had ban amazing…
My husband and I had ban amazing experience working with Sania, Faid and Victoria. They went above and beyond at every stage of the letting process, offering exceptional support and guidance. Their professionalism and dedication turned what can often be a stressful experience into an incredibly smooth and pleasant journey.
5/5
TrustpilotPriscilla Ogefere
Priscilla has been very helpful and accommodating dealing with our issues
5/5
GoogleNatalie Harwood was very helpful and professional in getting our tenancy agreement completed in just a few days, giving us guidance and prompting us. Martin and his team helped to secure new tenants for us immediately when the old tenants moved out. Excellent service.
3/5
TrustpilotAt times information has not been…
At times information has not been readily supplied regarding the nonpayment of rent by our tenant, but Beverley Hutchinson-Woodruffe in the accounts department has been very helpful and reactive
Agent replied · 24 August 2024
Hi Tariq,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotA fantastic experience
A fantastic experience overall. I had many queries and concerns and spoke to a lady called Rachel. She was incredibly professional, patient with many of my questions and also signposted me to some resources to reinforce her verbal advice. My experience with this firm has been great and would recommend.
5/5
TrustpilotSaffron and Leigh are amazing…
Saffron and Leigh are amazing professionals that kept our process of moving in to our new home seamless. Definitely recommend !
Agent replied · 24 December 2024
Hi Aishwarya,Thank you for the recommendation! We’re so glad Saffron and Leigh could make your move-in experience so seamless. We wish you the best in your new home!
5/5
TrustpilotGreat service
Amy Bridge did the paperwork for my move efficiently and answered all questions that made me at ease! Following my move, she still continues to assist when I contact her to chase up some issues raised within property
Agent replied · 13 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co.We will make sure to pass this onto Amy.
5/5
GoogleBoth Anthony and Amy have been really helpful and easy to deal with arranging my tenancy and move in. Their efforts have made the whole process really seamless in the middle of a pandemic and busy rental market so thanks a lot to you both and the rest of the team!PositiveResponsiveness, Professionalism
Agent replied · 23 October 2024
Hi Jake, Thank you for taking the time to leave us such a positive review and for giving us 5 stars. We're glad you had a positive experience with us and we will pass your fantastic feedback on to the team.
5/5
Trustpilotmoving like cloud
I had an exceptionally seamless and efficiently organized relocation with John & his team, thanks to the impeccable professionalism and precision demonstrated by Leigh Hallett and Britney-Lea Ogbebor throughout every stage of the process!
Agent replied · 13 June 2024
Hi Rasoul,Thank you for kind words. We are so pleased the team were able to support you and make this process as smooth as possible for you. We wish you all the best in your new home!
5/5
TrustpilotPriscilla Ogefere
Priscilla Ogefere has been amaizng in helping to get sorted on contract renewals this period.
5/5
TrustpilotProperty management at Johns Co
We contacted the property manager at Johns Co, Lauren Melius to help us with an urgent issue with our washing machine. We really appreciated how efficiently Lauren sorted the problem and all completed within 2 days. Excellent service. Krishnen & Megan
Agent replied · 13 June 2024
Hi KrishnenThank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make Laurens day! Wishing you all the best for the rest of 2023!
5/5
TrustpilotSwift Support
Really appreciate Chay Chui's swift help with organizing maintenance for our flat and for their communication.
5/5
TrustpilotVery helpful - highly recommended
Savannah Renaud and the Royal Wharf team have been so helpful. Any issue no matter how big or small they’ve always taken the time to help me out. Would highly recommend to anyone!
Agent replied · 13 June 2024
Hi Tom,Thank you! We're delighted to hear that Savannah and the Royal Wharf team have been consistently helpful. Your recommendation is highly appreciated!
4/5
TrustpilotMs Alexandra Ene
Ms Alexandra Ene replied to my enquiries promptly and tried her best to help me so I think she worked really well.
Agent replied · 23 October 2024
Hi Victor,Thank you for your feedback! We’re pleased to hear that Alex was prompt and helpful in responding to your enquiries. We look forward to continuing to assist you with all your future needs.
5/5
TrustpilotHappy with Param as he follows-up with…
Happy with Param as he follows-up with the owners diligently on the request raised. He is prompt in response also.
Agent replied · 24 December 2024
Hi Shilpi,Thank you for your review! It’s great to know that Param’s diligence and promptness helped meet your needs. We’re here to ensure your experience continues to be as smooth as possible!
4/5
TrustpilotFast & Responsive
Been amazing. Staff has been fast and responsive whenever I have an issue. They do the work ad promissed and most times, even more. Have been assisted by Joynal. Satisfied with the service.
Agent replied · 13 June 2024
Hi Elison,Thank you for your feedback! We're thrilled to hear that you've had an amazing experience with us and Joynal, has been fast, responsive, and reliable in addressing your concerns. We're committed to delivering on our promises and going the extra mile whenever possible. Your satisfaction means the world to us, and we're grateful for your support.
4/5
TrustpilotGenerally good
Generally good, but expecting a faster response speed and more comprehensive guide for moving in, such as utilities guide and inventory checks.
Agent replied · 23 October 2024
Thank you for your feedback! We’re committed to providing excellent service, and we’re sorry if we didn’t meet your expectations in this instance. Your feedback is valuable as it helps us refine our processes. To discuss further, please contact us at customercare@johnsand.co.
5/5
TrustpilotLara Robson is very professional and…
Lara Robson is very professional and friendly and I was impressed with her response.
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