Trusted Agent profile · London
★★★★★
1,409 reviews across 3 platforms
GO3 Cordage House, 15 Cobblestone Square, London, E1W 3AS
JOHNSCO's office in London, at GO3 Cordage House, is rated 4.8 out of 5 across 1,409 reviews on three platforms, including 54 Google reviews rated 3.9.
54
Reviews on Google
This office
7
Reviews on Facebook
Business-wide
1,348
Reviews on Trustpilot
Business-wide
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotBryony & Sharona
Bryony is really efficient. Got water leak addressed in no time. Engineer attended almost half an hour or less from reporting the issue. The property manager Sharona McDonald is also an excellent support and has been so since i moved in.
5/5
TrustpilotThank you, Ebru Chow!
Ebru Chow has been super useful in helping me to resolve an issue with my flat. She’s tenacious, reliable and very empathetic. I really appreciate all her help and wish every agent was like her!Very happy to have her as our property manager, she’s great!
Hi Pavel,Thank you your kind words! We’re thrilled to hear that Ebru has been such a reliable, tenacious, and empathetic support in managing the maintenance of your property. It’s wonderful to see her efforts and dedication recognised. We’ll be sure to share your feedback with her. Thank you for choosing Johns&Co, and we’re always here to assist.
5/5
TrustpilotExpressing Gratitude to Eddy Kassi
I've reached out on several occasions for assistance, and each time I've been helped by Eddy Kassi. He consistently provides excellent support, is welcoming, reassuring, and guides me precisely on what needs to be done. I truly appreciate his ongoing cooperation.Today he has helped me a lot, I was stressed about an issue and he gladly assisted me and it went well.
Thank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make Eddys day! Wishing you all the best for the rest of 2023!
5/5
TrustpilotRecommending Skye and Summer-Daisy
We worked with Summer-Daisy and Skye who were both so lovely to work with, super helpful and really efficient!!
5/5
TrustpilotAnthony is really professional and…
Anthony is really professional and exceptional today in arranging my apartment viewings, which all suited my budget and needs. Besides, he was also very knowledgeable on property market intelligence and gave good advice to assist progress my potential purchase. Thanks and he is really amazing and trustable.
Hi Moein,Thank you for leaving this review. Market knowledge and insightful advice are key to helping our clients make informed decisions, and it's great to know that he made a positive impact on your experience. We truly appreciate your trust in Anthony, and we’ll be sure to pass along your kind words.
5/5
TrustpilotLara Robson excellent!
My review today goes not to the agency itself (with which we had our ups and downs last 6 years), but to our property manager Lara Robson personally! Lara is super pleasant to communicate with and managed to resolve our issue in less than 24 hours (never happened to us before), so thank you very much Lara for doing a great job!
Thank you for sharing your experience with us. It is always great to hear your feedback and your comments they are really appreciated. I know this will absolutely make Laras day! Wishing you all the best for the rest of 2023!
5/5
TrustpilotVanessa was amazing
Vanessa was amazing, odete too! Such a stressful move was made easier with good communication, advice about the area and just being at the end of the phone. I love my new place and can’t thank you both enough for all your support!!!!
Vanessa and Odete are grateful for your review! We’re thrilled they could ease your transition and help you settle in. Enjoy your new place, and please reach out anytime!
5/5
TrustpilotGreat experience
Have had john's and co as our agency for two years now and have always had a pleasant experience. Most recently our rental renewal with Katy Donache was simple and straightforward. She was always quick to respond and happy to answer any of our questions. Very pleased with the service provided by her and the rest of the team.
Thank you for sharing your experience with us. It is always great to hear such positive feedback, your comments are really appreciated. Wishing you all the best for this new year!
5/5
TrustpilotI want to thank Miss Odete Gomes for…
I want to thank Miss Odete Gomes for her excellent job in keeping my property at 33 Royal Crest Avenue in good condition before our arrival in August. She is accommodating and highly efficient in her job and always answers our emails and requests promptly.Alfred & Claudia
Hi Alfred,Thanks so much for taking the time to leave us a 5-star rating, it’s much appreciated! We will be sure to pass your kind feedback along to Brooke.
5/5
TrustpilotThank you so much Elliott !!!
Elliott has been an excellent estate agent for buying our house. Inspite of few fallouts on the offer he was determined and ensured we found the place as per our requirement. He was fully engaged and provided updates until completion. His knowledge and expertise made the process smooth and easy to understand for us. It was very comforting to know exactly what we were signing for and the details. Elliott s expertise and attention to detail were evident throughout the process. We appreciate all your hard work and guidance in achieving a successful purchase. A true asset for John & Co.
5/5
TrustpilotQuite pleased
Gytis was very prompt in answering my many questions over the weeks of finalizing my lease agreement. He helped me navigate the process and kept me informed. Candice emailed and explained the necessary documents, as I was negotiating the lease process from afar.
We appreciate your kind review! It's great to hear that our team were able to share their professional expertise and successfully guide you through your lease agreement. We always strive to ensure our clients receive an efficient and supportive service no matter the distance, and we're thrilled you received this. Thank you for choosing Johns & Co!
5/5
TrustpilotNon-water problem was solved
My agent Priscilla Ogefere is very nice. My house just ran out of water today’s morning and she connected me quickly and helped me to solve the problem. She is so nice and kind! The property management team was so quick to check the water supply and meter. So good!
Hi Chen,Thank you for leaving this kind review. We're pleased to hear Priscilla and our Property Management team were able to quickly resolve your water issue. If you need any assistance in the future, please don't hesitate to reach out.
5/5
TrustpilotRalph was a great person to work with
Ralph was a great person to work with. He was quick with freeing up time for viewings and did his best to ultimately help me find a flat that fit basically all of my needs and wants.
5/5
TrustpilotMany thanks to Wai Yau Compliance…
Many thanks to Wai Yau Compliance Administrator at the Royal Wharf office for his prompt and clear responses to my email regarding changing a car on the parking permit and other related questions. I emailed him a week in advance and he had it all sorted on the day no problems.
Thank you for this glowing review of Wai's service. We are pleased to hear Wai's commitment to ensuring our clients receive a premium service has been recognised, and we will be sure to pass your kind feedback along to him.
5/5
Trustpilotresponsive and attentive
Param is very responsive to my requests and deals with them in a prompt and kind manner. He also keeps me informed of any necessary changes or requests regarding my property. I have had a very good experience so far.
Hi Marcela,Thank you for sharing your experience! We’re pleased to hear that Param’s responsiveness and dedication made such a positive impact. Your satisfaction means everything to us.
5/5
TrustpilotMany Thanks to Leigh and the Team
Many thanks to Leigh and the team for helping us through our recent rental in E14. Leigh was very professional and responsive - everything was straightforward with Leigh and responses to emails and messages very quick and clear. We were very pleased with the process and how well it was handled.
Thank you for this feedback. It is great to see Leigh's attentive and diligent approach resonated with you, and made your recent rental a positive and smooth process.
5/5
TrustpilotAmber was a great agent
Amber was a great agent. She took her time to show us the property, kept us updated on competing offers, connected me with the previous tenant to purchase furniture, and even assisted to inform on any defects existing. I would recommend trusting her during the house search process.
Hi Mirriam,Thank you for your kind words. It's great to hear you would highly recommend Amber and she will be pleased to hear she was able to effectively support you with your let. We wish you the best in your new home.
5/5
TrustpilotGreat thanks to Lauren Melius! It’s always been a pleasure to contact…
It’s always been a pleasure to contact my property manager Lauren Melius for any enquirers or matters including apartment maintenance and leasing. Lauren has been extremely helpful to solve issues and provide solutions. Lauren has also been quick in responding and with all details that enable me to make good decision. Lauren is absolutely a trustworthy go-to person for property management.
Hi Shelley Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Lauren.
5/5
TrustpilotExceptional service , very professional
Here’s a refined version:Jemma is exceptional at her work, demonstrating stellar client-centric skills. As an overseas buyer, she guided us through every step, always ready to answer any queries and very well-organized in her viewings. She is a stellar professional.
Hi Habib,We’re thrilled Jemma could provide the guidance and professionalism you needed as an overseas buyer. Her client-focused approach is what we strive for, and we’re so glad it made a difference for you!
5/5
TrustpilotRachael Connaghan was the Talent…
Rachael Connaghan was the Talent Aquisition Consultant that got me a job with John's and Co. From our very first exchange she was in my corner. She figured out where I would do well and did everything she could to make it happen. I have her to thank for the next step in my career.
Thank you for leaving such a kind review Jack. It's great to hear Rachael has made the recruitment process a smooth one. Congratulations on your new role!
5/5
TrustpilotProcess made easy by great communication
Odete made the ending of my tenancy process really easy & convenient, fully explaining all the steps, responding to any queries extremely promptly and organizing the end of tenancy clean directly with a cleaning company on my behalf.
Hi Paul,Thank you for this fantastic review! We are very pleased to hear Tee was on top of all aspects of the selling process, contributing to a positive and efficient experience. We'll be sure to pass your feedback onto Tee, and we wish you all the best on your property journey.
5/5
TrustpilotMichael Fadiora was simply excellent
Michael Fadiora was simply excellent, he was knowledgable about the property and awnsered all my questions.While I decided to go with another property. I will be saving Michaels number for my future renting needs and I will not hesitate to recommend him to my friends.Thanks again for all your help
Hi Devraj,Thank you for your feedback. We're delighted to hear that Michael provided excellent service and that while you ended up choosing another property, you have formed a lasting partnership with him. We look forward to assisting you in the future.
5/5
TrustpilotJohn's and Co_Nicole Wright
Very clear, prompt, helpful on the move-out process and referencing checking for new home! Thanks Nicole
5/5
TrustpilotA professional team
During the process of moving into my new home, the Johnson & Co team provided professional service. Especially Destini-Rikki, who promptly replied to my emails, followed up, and resolved my issues. I have also worked with other agents before, and this team left a very good impression
Hi Luo,Thank you for leaving this feedback. It is great to hear we have stood out among the other agents you have worked with, in particular Destini. We will be sure to pass your kind words along to her.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
JOHNSCO's London office has 1,409 reviews across three platforms: 54 on Google, 7 on Facebook (across the whole business), 1,348 on Trustpilot (across the whole business).
JOHNSCO London is rated 4.8 out of 5 across all 1,409 reviews, and 3.9 out of 5 on Google from 54 reviews.
JOHNSCO London, GO3 Cordage House, 15 Cobblestone Square, London, E1W 3AS.
