Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI recently had the pleasure of working…
I recently had the pleasure of working with Leigh and Britney, From start to finish, it was an absolute pleasure! From our initial conversations and throughout the whole process.
Waidi · 8 March 2024
Agent replied · 11 June 2024
Hi Waidi,Thank you for sharing your experience! Providing exceptional service is our priority, and we're thrilled that Leigh and Britney were able to make your experience enjoyable and seamless. We look forward to working with you in the future.
★★★★★ 5/5
TrustpilotLeigh and their team has been great in…
Leigh and their team has been great in helping manage my property. Any additional concerns or challenges due to me being based abroad are handled in a prompt manner.
Eddie · 8 March 2024
Agent replied · 11 June 2024
Hi Eddie,Thank you for your kind words. We will be sure to pass your appreciation along to Leigh and the team.
★★★★★ 5/5
TrustpilotOn-air restoration
A challenging situation, requiring professionalism and reliability to take decisive action to identify faulty installation and to restore important service. A very successful handling of the situation by Ms. Priscilla Ogefere. Thanks and congratulations
Mr · 16 November 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Priscilla..
★★★★★ 5/5
TrustpilotMy appreciation to Lara Robson
I'm writing to express my appreciation to Lara Robson on a recently request for appliance replacement in my living property. Thanks for Lara's helpful and efficient response.
Jackson · 11 April 2024
Agent replied · 11 June 2024
Hi Jackson,It's fantastic to hear Lara has been an amazing help to you. We're pleased to hear she was able to resolve your maintenance issue and we'll be sure to pass your appreciation along to her.
★★★★★ 1/5
GoogleI have to say, hands down the worst experience I've had with an estate agent. The fact they use Keysafe should have been a red flag. Dreadful service; after putting an offer in for a property, the lettings negotiator said "leave it with me", nearly 3 weeks later I've not heard a peep. Save yourself the hassle, do not let with John&Co.
Alex · 13 October 2019
Agent replied · 11 June 2024
Hi Alex, we're really sorry to hear about your experience and would like to investigate this further. Please can you email your contact details to info@johnsand.co? Thank you.
★★★★★ 5/5
TrustpilotA great team
Very appreciative of the help and support from Priscilla, Marwa and Amber with the move into my new property.
Tim · 2 September 2024
Agent replied · 27 October 2024
Hi Tim,Thank you for leaving this five star rating. We are proud our team have impressed you with their care and support. We will be sure to pass your appreciation along to Priscilla, Marwa and Amber.
★★★★★ 5/5
TrustpilotPriscilla Ogefere Many thanks for Assistance
Very grateful for Ms.Priscilla Ogefere in following up the tenancy issue with my ex-tenant. She was very considerate and helpful in perusing my request.
Edwin · 6 June 2024
Agent replied · 11 June 2024
Hi Edwin,Thank you for your kind words! We're thrilled to hear that Priscilla provided such considerate and helpful assistance in resolving your tenancy issue. Your satisfaction is our priority, and we're grateful for the opportunity to assist you. If you ever need further assistance, please don't hesitate to reach out. Thank you for choosing us!
★★★★★ 5/5
TrustpilotVery professional end to end service
Very professional end to end service. The team went beyond expectations for a smooth and fast process. Special thanks to Gytis & Helena.
Mustafa · 2 July 2023
★★★★★ 5/5
TrustpilotThank you for your support and service.
Wai Yau provides very professional services and is able to inform customers of service policies and details in advance. Meanwhile, Wai Yau can provide support for various service solutions while we're facing the challenges.
Li · 5 November 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Wai yau.
★★★★★ 5/5
TrustpilotLeigh and Sebastian are very helpful…
Leigh and Sebastian are very helpful regarding the property search and all the document procedures.
Ky · 31 October 2024
Agent replied · 23 December 2024
Hi Ky,Thank you for your feedback. We’re pleased to hear that Leigh and Sebastian have been of great assistance throughout your property search. We wish you the best in your new home!
★★★★★ 5/5
TrustpilotPriscilla Ogefere my property manager…
Priscilla Ogefere my property manager has been a pleasure to work with. Informative, accessible, and swift with dealing with queries. Is highly professional and well versed with real estate matters.
VP · 2 February 2024
Agent replied · 11 June 2024
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Priscilla Ogefere .
★★★★★ 5/5
TrustpilotEXCELLENT help from Umar (property…
EXCELLENT help from Umar (property manager).We initially experienced a few communication issues with the assigned property manager but Umar promptly stepped in and got sorted out everything. Simply AMAZING communication and responsiveness!!
Giulia · 20 December 2023
Agent replied · 11 June 2024
Thank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make Umars day! Wishing you all the best for the rest of 2023!
★★★★★ 5/5
TrustpilotDear Miss Brooke Nickless,
Dear Miss Brooke Nickless,A very big thank you .Your efficient indeed is a big help to my request.Wishing you the bests in the Company.
LUM · 30 May 2024
Agent replied · 11 June 2024
Thank you very much for your kind words! We're glad Brooke could assist you efficiently with your request. Your appreciation means a lot to us. If you have any further needs or questions in the future, please don't hesitate to reach out. Wishing you all the best as well!
★★★★★ 5/5
TrustpilotWe have just moved into a new…
We have just moved into a new apartment. Our property manager Ebru, has been very prompt in making sure the check-in is smooth as well as resolving any open queries. Very happy and impressed!
Hiran · 24 April 2025
★★★★★ 1/5
GoogleNEVER OPT FOR THIS AGENCY. THEY GIVE WORST SERVICE. WE ARE NEW TENANTS AND ITS BEEN A NIGHTMARE.
Fatema · 16 October 2025
★★★★★ 5/5
TrustpilotPriscilla Ogefere
Priscilla Ogefere was really helpful when it came to addressing my queries regarding my tenancy contract. She took the time to explain my options to me and also provided timely follow up updates.
Finito · 21 November 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Priscilla.
★★★★★ 5/5
TrustpilotThis company has some top performers
The company runs well overall for the renter side, but there are a few of top-performing employees that truly push the boundaries and excel in solving customer's problems - such as Alexandra and Bilal. Kudos!
AB · 30 September 2023
Agent replied · 11 June 2024
Thank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make Alexandras & Bilals day! Wishing you all the best for the rest of 2023!
★★★★★ 5/5
TrustpilotSuper service - Priscilla
I have had a pleasant experience working with Priscilla in Johns Co. The overall agency experience is professional and effective. The queries are resolved timely and all the support is provided in time.
Consumer · 15 November 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co.
★★★★★ 5/5
TrustpilotGreat staff
highly recommend the agency and their staff, specially Ellie-Mai, who's the property manager. Nice to speak with someone very reactive and who solve our issues very quickly.
Adem · 25 March 2024
Agent replied · 11 June 2024
Hi Adem,Thank you for taking the time to leave this kind review. Ellie will be thrilled to hear she made such a brilliant impression on you. Do not hesitate to reach out if you need any further assistance.
★★★★★ 5/5
TrustpilotFlat Hunting Process
From the outset, both Candice and Sarah played pivotal roles in guiding me through the process, and their contributions were invaluable. They were always attentive, responsive, and ready to help, which made a difference in alleviating the stress I anticipated. Thank you, Candice and Sarah, for making this journey so much smoother!
Seima · 31 July 2024
★★★★★ 5/5
TrustpilotProfessional and reliable service
My experience with this estate agent has been positive. They offer great deals for landlords and are highly responsive, making the process straightforward. Matthew Spencer and Charlie Carter at Nine Elms, in particular have been professional and helpful throughout. I’d recommend their services.
Turki · 18 December 2024
★★★★★ 5/5
TrustpilotImmediately responded to issues with fixing properly.
Mr.Param Virdee always can response to my issues reported to the Company immediately, and he can arranged contractors to fix them promptly. Thanks!
李廣煊 · 3 June 2024
Agent replied · 11 June 2024
We are pleased to hear Param's responses have been prompt and he has been efficient in ensuring your maintenance issues are resolved. If you need any further assistance, please do not hesitate to reach out.
★★★★★ 5/5
TrustpilotMarwa and Anthony
Great work by both Marwa and Anthony with our new tenancy agreement. They were able to ensure a fairly swift transition between the two tenants and were generally helpful along the way
Aleksandrs · 29 November 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Marwa and Anthony .
★★★★★ 5/5
TrustpilotThank for Rachael Adeyemo solving my…
Thank for Rachael Adeyemo solving my problem quickly and helpfully. It saves me a lot of time.
宜佳 · 10 September 2024
Agent replied · 27 October 2024
Thank you for sharing your experience with us! We’re thrilled to hear that Rachael was able to resolve your problem quickly and efficiently. At Johns&Co, we’re committed to providing excellent customer service, and we’re happy that Rachael was able to save you time and assist you with your needs.
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