5/5
GoogleVery smooth and simple on-boarding to the community. Attentive and available team with many thanks to Helena and Gytis for their support!
Trusted Agent profile · London
JOHNSCO London reviews
★★★★★
1,440 reviews across 3 platforms
GO3 Cordage House, 15 Cobblestone Square, London, E1W 3AS
Part of JOHNSCO, see every office.
JOHNSCO's office in London, at GO3 Cordage House, is rated 4.8 out of 5 across 1,440 reviews on three platforms, including 53 Google reviews rated 3.9.
53
Reviews on Google
This office
7
Reviews on Facebook
Business-wide
1,380
Reviews on Trustpilot
Business-wide
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
TrustpilotThank you very much Ellis Cruise for…
Thank you very much Ellis Cruise for the time and care taken in showing me apartments today, including some important local landmarks. Your advice has been invaluable and I would highly recommend your service! With kind regards.
Agent replied · 11 June 2024
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Ellis Cruise
5/5
TrustpilotHad a brilliant experience with the…
Had a brilliant experience with the West Hampstead Team. They were great. Special recognition for Rachel who was outstanding - super professional & great communication!
Agent replied · 13 June 2024
We are pleased to hear Bryony has been outstanding in her service, providing you with transparent communication and diligently ensuring you are kept aware of all parts of the process. We will be sure to pass your feedback along to her.
5/5
TrustpilotBethel had been very helpful and…
Bethel had been very helpful and professional, replying to any queries in a timely manner. As a tenant, very good service.
Agent replied · 27 October 2024
Hi Philippe,We're so pleased to hear that Bethel has been helpful and professional in addressing your queries promptly. We will be sure to pass your feedback along to him.
5/5
TrustpilotBetsy and Nicholas have been very…
Betsy and Nicholas have been very helpful and diligent in getting us a good tenant for our apartment despite some initial challenges with additional checks and clearance needed. Well done! I commend both of them for their professionalism and good outcome. Thank You Both 👍👏👏👏
5/5
TrustpilotService was so fast and great
Service was so fast and great, Spyros is very helpful and kind
5/5
TrustpilotAbida can always reply my email at the…
Abida can always reply my email at the first time. Abida can solve my questions effectively.
Agent replied · 23 December 2024
Thank you for sharing your experience! We’re delighted to hear that Abida’s responsiveness and problem-solving skills left such a great impression. We’ll be sure to pass along your kind words.
5/5
TrustpilotBethel Gamma
Bethel Gamma, a lettings administrator is responsive and helpful, she is crucial to a successful team
Agent replied · 23 December 2024
Hi Kobe,Bethel is indeed a crucial member of our team. Thank you for acknowledging his responsiveness and helpfulness!
5/5
TrustpilotSwift Response
Param, Thank you for your swift response in regards my enquiry.Its great to see that there are companies which takes customer care to the next level.Thank you!
Agent replied · 11 June 2024
Hi Lasma,Thank you for your positive feedback! We're thrilled to hear that Param provided you with swift and excellent service. Customer care is our top priority, and we're glad to have exceeded your expectations. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing us!
5/5
TrustpilotTotally recommend
Communicative team from start to finish. Made moving very easy. Leigh and Victoria have been super helpful as well and reactive when answering my questions. Totally recommend
Agent replied · 11 June 2024
We're thrilled to hear that your moving experience with us was smooth and hassle-free! We're glad to know that Victoria and Leigh were able to assist you effectively and promptly. Your recommendation means a lot to us, and we appreciate your kind words. If you ever need anything else, feel free to reach out. Thank you for choosing us!
5/5
TrustpilotGreat customer service
Priscilla in the royal wharf branch was such a great help. She answered our queries promptly and dealt with our concerns with care and patience. I’m really grateful that she was our property manager.
Agent replied · 11 June 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Priscilla.
5/5
TrustpilotGreat Service from Marwa and Amy
Great Service from Marwa and Amy, in searching for an organising a new tenant for the property. All correspondence was handled quickly and on time.
Agent replied · 23 August 2024
Hi Diana,Thank you for your positive feedback! We're delighted to hear that Marwa and Amy provided great service in finding and organizing a new tenant for your property. We appreciate your kind words and look forward to continuing to assist you.
5/5
TrustpilotThoughtful and Responsive!
Amy and Grace have done a fantastic job in helping me secure my tenancy. They have been very responsive, guiding me in my questions and helping me get settled!
Agent replied · 11 June 2024
Hi Kanishk,We're pleased to hear Amy and Grace provided you with a responsive and supportive service. We'll be sure to pass your appreciation along to them and we wish you all the best in your new home.
5/5
TrustpilotExcellent communication with Rachel…
Excellent communication with Rachel Massey. Always kept me updated, very friendly. 5 stars from me
Agent replied · 23 December 2024
Hi Oli,Thank you for sharing your positive experience with Rachel. We're delighted she kept you informed and provided friendly service. Your 5-star review means a lot to us!
5/5
TrustpilotLeigh did a great job and was…
Leigh did a great job and was responding on time also Sebastian did a great job negotiating
Agent replied · 23 December 2024
Hi Aziz,Thank you for the kind feedback! Leigh and Sebastian are delighted to know their teamwork made a difference and that Sebastian's skilful negotiation made an impact.
1/5
TrustpilotDon’t waste your time and money
I have had too many problems with the , property .and property management isn’t responsible. So don’t recommend this to individuals searching for rent
Agent replied · 23 August 2024
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotVery good communication
Very good communication, quick and efficient at arranging bookings. Doesn’t push tenants to make offer, help me argue with landlord and gets a fair price.
Agent replied · 11 June 2024
Hi Shan,Thank you for leaving this review. We take pride in helping our landlords and tenants to reach happy solutions for all parties.
5/5
Trustpilot5* For Matt Spencer
I deal exclusively with Matt Spencer, as he is the only person I would trust to handle my portfolio. I have been in the letting business for many years and he is a stand out candidate for the best agent in the Nine Elms area.
5/5
TrustpilotGreat Support
Priscilla Ogefere has been very responsive on any requests. Her help has really helped to fast-track any urgent maintenance requests etc.
Agent replied · 11 June 2024
Hi Sasu,Thank you for your wonderful review! We're delighted to hear that your experience renting a new flat with us was exceptionally smooth. Keeping our clients informed and engaged throughout the process is our priority, and we're thrilled that our agents at Johns&Co provided you with such great service. If you ever need assistance in the future, please don't hesitate to reach out. Thank you for choosing us!
5/5
TrustpilotZara Cooke Solve the issue so fast ……
Zara Cooke Solve the issue so fast … she is so cooperated
5/5
TrustpilotToyin is very prompt and effective
5/5
TrustpilotRyan is a Game Changer.
I left John's & Co. more than a year because a) your company could not get me a tenant for my apartment and b) your company wanted to raise the letting fee without letting me know in advance. Ryan's changed everything. He was willing to approach me and showed me some realistic indications on the market rental price. He gave me the confidence that he could deliver and he negotiated with me a reasonable deal without extra nonsense like your company used to. Once we agreed, he helped me to secure my ideal tenant in just three days. At the moment, I need to make sure he and his team (Gytis and Helena) can deliver the rental payment to me once the lease kicks in officially.Ryan did help gaining my confidence back on John's & Co. Just keep my fingers crossed.
5/5
TrustpilotGreat in reaching out on WhatsApp…
Great in reaching out on WhatsApp because I usually forget to read emails. Rachel and Destini helped me quite a bit.
5/5
TrustpilotMany thanks for Priscilla Ogefere!
Many thanks for Priscilla Ogefere!Really helpful property manager, always answering my calls, putting a lot of effort into organising repairs in the flat.
Agent replied · 27 October 2024
Hi Iwona,We're pleased Priscilla has been attentive to your needs, and performed her service with care and diligence. We will be sure to pass your appreciation along to her. Don't hesitate to reach out if you need any further assistance.
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