5/5
TrustpilotGreat service from Property Manager…
Great service from Property Manager Priscilla Ogefere Priscilla has been exceptionally professional and proactive in managing the process of the handover between tennants. Thank you!
Trusted Agent profile · London
JOHNSCO London reviews
★★★★★
1,440 reviews across 3 platforms
GO3 Cordage House, 15 Cobblestone Square, London, E1W 3AS
Part of JOHNSCO, see every office.
JOHNSCO's office in London, at GO3 Cordage House, is rated 4.8 out of 5 across 1,440 reviews on three platforms, including 53 Google reviews rated 3.9.
53
Reviews on Google
This office
7
Reviews on Facebook
Business-wide
1,380
Reviews on Trustpilot
Business-wide
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat experience!!
I want to thank my property manager Jose Pereira. He has been helpful and friendly throughout the process. His always clear regarding communication and always tries to find the fastest solution.
Agent replied · 23 December 2024
Thank you for sharing your experience! We’re so pleased to hear that Jose has been helpful and clear in his communication. It’s great to know he’s been able to provide you with friendly and efficient service.
5/5
TrustpilotBest Agent to deal with
I have rented from other agencies but the professional work with shareen made me consider to stay with jhons and co for my new rent and i definitely will not change the agency thank you shareen for all the support and finding us the new flatbest sales ever
Agent replied · 11 June 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Shareen.
5/5
TrustpilotDominic handheld the process from start…
Dominic handheld the process from start to finish in great detail, keeping me informed at every step. Very easy to work with and super helpful. The whole complicated process was much simpler and smoother. Thank you!
Agent replied · 27 October 2024
Hi Amar,Thank you so much for your wonderful feedback about Dominic! We know how stressful property transactions can be, so it’s great to hear that Dominic was there to guide you every step of the way and simplify what can sometimes be a complicated process. If you ever need any assistance in the future, we’d be more than happy to help!
5/5
TrustpilotGood Service from Miss Nickless
Miss Brooke Nickless, being the property manager of my leased property in Roya Wharf, was self-initiated in offering ventilation system maintaining service for my flat. She is caring and thorough in the follow up of the service and is very willing to answer my questions related.
Agent replied · 11 June 2024
Thank you for your positive feedback. Your satisfaction is important to us, and we appreciate your acknowledgment of Brooke's dedication to providing excellent service.
5/5
TrustpilotBrooke and Bethel
Brooke and Bethel, were very a helpful. Always available, and Brooke willing to go that extra mile to help me with the flat. Thank you for an excellent service yet again.
Agent replied · 11 June 2024
Thank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make Bethels Day! Wishing you all the best for the rest of 2023!
1/5
FacebookAbsolutely awful estate agent to deal with. They kept us waiting up to 4 months for a repair, no empathy whatsoever when there were any issues and kept information hidden from the landlord. Little or no action when requested to investigate some issues. We left before the end of our tenancy due to the lack of care by John's and Co. Good try to STEAL our deposit, unfortunately for you, we won the dispute in full. Try investing in improving your customer service instead. I will certainly never ever rent or buy a property through John's and Co again.
Agent replied · 23 October 2025
Hi Marco, we'd like to investigate this further - please can you email info@johnsand.co with your contact details? Thank you, JOHNS&CO.
5/5
TrustpilotBryony Bowyer - property manager
I would like to express my thanks to Bryony Bowyer for being very helpful and responsive when dealing with the issues regarding my property.
5/5
TrustpilotThank you for your help on handling the…
Thank you for your help on handling the new tenants request, Priscilla! Well done!Also thank Amy W for securing the new tenants in a very short time!
5/5
TrustpilotThe initial interactions were not…
The initial interactions were not great, however, when Priscilla took over, it was much smoother and she helped resolve matters. If it were not for her, I probably would have given a 3 or 4 stars. She helped turn my experience around.
Agent replied · 11 June 2024
We apologise if our service did not impress you originally. We are pleased to hear Priscilla was able to show you a true representation of the excellent service our team provide. So we can better understand what we can improve on, please contact us at customercare@johnsand.co.
5/5
TrustpilotWhat a wonderful experience I had with…
What a wonderful experience I had with Bailey at the Wapping office. I was a “walk in” and was treated as if I was a preferred returning client. We were able to book a showing/ viewing of a flat for the next day. The Wapping office has such a welcoming atmosphere! Great service and extremely knowledgeable. Thank you all for the experience.
5/5
TrustpilotGreat service
Found an apartment with astonishing views of Thames River through johns&co, Vanessa did help a lot during the entire process however improvements still needed in terms of finding good contractor for repairing work
Agent replied · 23 December 2024
Hi Yuan,Vanessa is grateful for your feedback! We’re glad she could make the process easier for you. Enjoy your views! So we can help you address your repair issues quickly, please get in touch with us at customercare@johnsand.co.
5/5
TrustpilotGood experience
Had a great experience with property letting through Saffron and Candace. They were professional, responsive, and made the entire process smooth. Their support and attention to detail truly stood out. Highly recommend their services!
Agent replied · 27 October 2024
Hi Shiven,Thank you for your kind words! We're thrilled to hear that Saffron and Candace provided such a seamless experience for you. Ensuring smooth communication and attention to detail is our top priority, so it’s wonderful to know that we met your expectations. We appreciate your recommendation and look forward to assisting you again in the future!
5/5
TrustpilotClaudiu Ciupita ARLA is very…
Claudiu Ciupita ARLA is very professional. Also he is very friendly. Even though I asked a lot of questions, he always answered kindly. Thanks to him, I was able to successfully sign a contract on a house. He is the best.
Agent replied · 11 June 2024
We're thrilled to hear Claudiu made you feel comfortable to ask questions and that your property search was successful. We wish you all the best in your new home.
5/5
TrustpilotGreat experience and team
I have been using John’s and Co for few years now and very happy with the experience. I work closely with Matt Spencer and few others who closely manage everything and do what’s best for me.
Agent replied · 11 June 2024
Hi Sam,Thank you for entrusting Johns&Co with management of your property. We are pleased to hear from a valued client, and we look forward to continuing to provide you with an excellent service.
5/5
TrustpilotOur property manager Erica is great!
Our property manager, Erica, is great. Very responsive and supports us as best as she can whether its questions about the property, maintenance issues or finding out the answer for us. Thank you for being so patient with us Erica.
5/5
TrustpilotGood experience
Amber and Marwa give me a lot of helps especially Amber. She is very professional and solved my confusion very well.
5/5
TrustpilotSerapis House
Nicholas made the usually difficult process of finding a nice flat slick and painless, and notified us as soon as the home which we had wanted became available before coming back on the market.Get this man a steak dinner !
5/5
TrustpilotBethel
We had a great experience with John&Co finding our new House. Bethel, was incredibly helpful. Although we arrived late to our appointment due to unforeseen circumstances, Bethel took the time to show us the property with great detail and helped us through out all the process.
Agent replied · 11 June 2024
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Bethel.
5/5
TrustpilotNorman Butler was attentive and helped…
Norman Butler was attentive and helped me out with my queries very quickly!
1/5
GoogleDuring our tenancy builders were allowed into our apartment who re-plastered without our knowledge or consent. They did not protect our belongings which resulted in hundreds of pounds of damage. We had to throw away all our towels and bedding because we could not remove the plaster. We also spend 4 hours cleaning the apartment ourselves and received no compensation. To add insult to injury we were then told that when we moved out we needed to pay £264 for a professional clean to be done of a very small one bed apartment. To put that into context we paid £180 for the professional clean of a 2 bed flat.
Agent replied · 11 June 2024
Hi Alex, I understand that you’re now in touch with Graeme who heads up our property management team. If there’s anything else we can do in the meantime please email info@johnsand.co.
5/5
TrustpilotThe agency has been very helpful with…
The agency has been very helpful with the tenancy process. Jackie Amponsah has made the process very smooth and helped me with the situation in my tenancy. I give her a 10/10.
Agent replied · 27 October 2024
Hi Kranthi,Thank you for your positive feedback! We’re thrilled to hear that you had a smooth experience with us and that Jackie was able to assist you effectively throughout the tenancy process. We always aim to provide exceptional service, and your recommendation means a lot to us. If you need any further support, don’t hesitate to reach out.
5/5
TrustpilotGreat Service - Victoria
Thank you to Victoria for being so helpful and patient! I really appreciate it - made the process much easier.
5/5
TrustpilotI'm really grateful for Liam Alwar
I'm really grateful for Liam Alwar. He is really easy going helpful warm heart person. He is kind and loyal. With him I can negotiate easily. He is the one in this company who can help me to solve my problem really fast. May Allah bless Liam Alwar.
Agent replied · 11 June 2024
Thank you for taking the time to leave us this review.We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Liam.
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