Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotElliott of John & Co has done a fantastic job!
My agent Elliott of John & Co has done a fantastic job in helping me to follow-through the whole sales process till completion. He has gone above and beyond to ensure all the steps are on track and keeping me, an overseas seller, well informed. Many many thanks!
Bruno · 17 April 2024
Agent replied · 11 June 2024
Hi Bruno,Fantastic to hear Elliott has kept you informed at all points of your property journey, making it a positive and smooth experience for you. We'll be sure to pass your kind words along to him, it will make his day!
★★★★★ 5/5
TrustpilotYour staff Ellie Mai Hannah is very professional
Your staff Ellie Mai Hannah is very helpful for me to Manager my buy to let property in London (Silk District) Her response is very fast and professional.
Kelvin · 28 June 2024
★★★★★ 5/5
TrustpilotWorking with Johns Lettings Dept
Working with Johns Lettings Dept, in particular with Bethel, made letting my flat quick and easy. I was kept fully informed of the process and they worked hard to limit the non-tenanted period for me. I would happily work with the team again and am confident in recommending them to others.
Louise · 8 February 2024
Agent replied · 11 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Bethel.
★★★★★ 1/5
FacebookWe spent 8 months without heat but they didn't care and didn't give us any form of compensation, they accused us of many things like smoking weed, having pets illegaly and told us they even filmed us but don't want to show us the videos!
We arrived in a dirty place that we spent a week to clean but they didn't care at all.
They treated us so badly, I wouldn't recommend this agency at all!
Now, it's been more than a month we left the apartment and they still don't want to refund us for the pro-rata rent and the deposit!
We only got problems with them, STAY AWAY !
Vittoria · 23 September 2020
Agent replied · 23 October 2025
I'm currently taking them to court
★★★★★ 5/5
TrustpilotSUMMER IS THE TOP 1 she is dealing with…
SUMMER IS THE TOP 1 she is dealing with everything that I need
Gianluca · 29 May 2026
★★★★★ 5/5
TrustpilotLara Robson did a great job liaising…
Lara Robson did a great job liaising with our tenant with regards to a sink issue. She managed to resolve the matter in satisfaction of both parties very quickly, liaising with contractors and the management company.
Javier · 2 November 2024
Agent replied · 11 June 2024
Hi Javier,Thank you for recognising Lara’s dedication and effective handling of maintenance issues! Her ability to communicate smoothly with tenants and contractors alike is a key part of our service, and we’re so glad it contributed to a swift, satisfactory resolution. Thank you again for your feedback!
★★★★★ 5/5
TrustpilotTake a moment to express my…
I wanted to take a moment to express my sincere appreciation for the support and assistance that Param Virdee has provided in resolving various issues. He has consistently addressed concerns or difficulties promptly and efficiently. The responsiveness made the process much smoother. I look forward to continuing our positive working relationship in the future.
Ming · 24 November 2023
Agent replied · 11 June 2024
Thank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make Params day! Wishing you all the best for the rest of 2023!
★★★★★ 5/5
TrustpilotGreat!
Had a great experience visiting the West Hampstead office, and Rachel was super helpful! Will be back.
Qam · 11 December 2024
★★★★★ 5/5
GoogleMy leggings agent Gytis was very nice and made my experience of renting the flat so easy and convenient.
Kate · 13 October 2022
Agent replied · 11 June 2024
Hi Kate,
Thank you for your kind feedback and 5-star rating :)
Kind Regards
JOHNS&CO
★★★★★ 5/5
GoogleEven thought the entire process took a bit longer than I expected, Helena Penn and Gytis Serikovas were amazing. Cause of them the process went threw without any issues. I really liked the way they spoke on call or on text. I’m happy that they were the ones helping me out.
Yatharth · 13 October 2022
★★★★★ 5/5
TrustpilotI had a pleasure to have Naomi Madourie…
I had a pleasure to have Naomi Madourie as my property manager. She has shown her professionalism and dedication so any issues raised in the apartment and most importantly prompt actions to resolve any issues.
Ilya · 31 October 2024
Agent replied · 11 June 2024
Hi Ilya,Thank you for your kind feedback! We’re thrilled to hear about your positive experience with Naomi. Her professionalism and dedication truly make a difference, and it’s wonderful to know she was able to address any issues promptly. Your satisfaction is very important to us, and we’ll be sure to share your appreciation with Naomi. Thank you for choosing Johns&Co!
★★★★★ 5/5
TrustpilotGood service specially from Chay she…
Good service specially from Chay she made everything easy and smooth
Rawad · 3 June 2026
★★★★★ 5/5
TrustpilotEfficient & timely rent renewal
I would like to praise Katy Donachie (Johns & Co's Renewals Consultant) for pro-actively reminding me of the rental renewal, optimising the negotiation process and rapidly preparing an online contract. This was an ideal experience for me as a landlord. Thank you
A · 4 July 2024
Agent replied · 23 August 2024
Thank your for leaving this review. We are pleased to hear Katy proactively ensured you were aware of important information related to your property and provided you with a stellar service. We will be sure to pass your appreciation along to her.
★★★★★ 5/5
TrustpilotGreat estate agents who assisted my…
Great estate agents who assisted my first purchase. Had the pleasure of Max being the agent on the sale. Really went above and beyond to accommodate everything. Very responsive to all my questions and helped push the sale through as quick as possible. Max even went out the way to pick me up from my office to view properties. Would highly recommend their services
Connor · 11 December 2024
★★★★★ 5/5
TrustpilotAladdin Derdour
Aladdin Derdour He was assigned to my property about 2 months ago He was very helpful , professional and respond quickly to my queries .I really appreciate his work Keep the good work AladdinEntesar
Entesar · 11 November 2024
Agent replied · 27 October 2024
Hi Entesar,We’re glad to hear Aladdin has been helpful, professional, and quick to respond to your needs. If you need any further support, please do not hesitate to contact us!
★★★★★ 5/5
TrustpilotRahan and Victoria have been fantastic…
Rahan and Victoria have been fantastic helping us find somewhere to rent, and have made the process of moving in pain-free. They have responded to all enquiries promptly and have been clear with communication.
Luc · 7 November 2024
Agent replied · 23 December 2024
Hi Luc,We’re delighted Rahan and Victoria made your renting experience so smooth and stress-free. Their prompt communication and dedication to clarity are essential to our service. Thank you for your recommendation!
★★★★★ 5/5
GoogleMy experience working with Gytis has been wonderful! He is extremely helpful and responsive and is willing to respond to me outside of working hours. There were times where my references were slow to respond, but he was very understanding and patient. I highly recommend him as a letting agent.
Vincent · 13 October 2022
★★★★★ 5/5
TrustpilotThe help I received from Michael was…
The help I received from Michael was exceptional. He was quick to respond to my questions and help make the moving process easy.
Noble · 16 August 2024
★★★★★ 5/5
TrustpilotGreat Experience!! The company is really professional to…
The company is really professional to deal with and try their best to resolve any arising issues. Both Candice & Brook are doing a great job and we’re extremely satisfied with their performance.
Eman · 13 November 2024
Agent replied · 23 December 2024
Hi Eman,Thank you for your positive feedback on Candice and Brooke! We're so happy they could meet your expectations and ensure a professional and satisfying experience. We'll make sure to share your appreciation with them!
★★★★★ 5/5
TrustpilotRahan and Victoria were great help with…
Rahan and Victoria were great help with starting my tenancy. They assisted lovely and promptly.
Mishaal · 12 December 2024
★★★★★ 5/5
TrustpilotExcellent Service to remedial work
I would like to express my sincere gratitude to Ms. Olivia Thomas, my property manager of John & Co., who provides excellent service in relation to the remedial work rendered to my property at Royal Wharf. The said remedial work is being completed in good progress.
Patrick · 27 March 2024
Agent replied · 11 June 2024
Hi Patrick,Its great to hear Olivia has been invaluable in assisting you with the maintenance of your property. We will be sure to pass your praise along to her. We wish you all the best with the continuation of your property maintenance.
★★★★★ 5/5
TrustpilotOur brilliant property manager Param!
I could not speak higher of our incredible property manager Param Virdee! They have been absolutely incredible! No matter what the problem they have always worked quickly and efficiently to help resolve it. They’ve really helped guide us through our letting; ensuring a stress free tenancy! I’ve never experienced such brilliant service!
Naomi · 10 November 2023
Agent replied · 11 June 2024
Thank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make Params day! Wishing you all the best for the rest of 2023!
★★★★★ 5/5
TrustpilotRahan and Victoria
Rahan and Victoria helped me out so much! The process was very quick and easy and they helped explain everything to me so I can better understand the whole process and what needed to be done.
Aaaa · 17 September 2024
Agent replied · 27 October 2024
Thank you for your review. We’re delighted to hear that Rahan and Victoria made the process quick and easy for you, and took the time to explain everything clearly. We’re always here to help, and we look forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotMany thanks to Olivia Wieteska who has…
Many thanks to Olivia Wieteska who has been extremely helpful in our move out process!
Abdullah · 2 December 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
