Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAmy and Marwa - Excellent Service
Amy and Marwa have been great over the last year or so. Amy helped a lot when moving to the area and again when looking for a new flat at short notice - Very transparent and personable with regular updates. Marwa has also been fantastic with quick communication and making sure all documentation is sorted to ensure we secured both flats. Really appreciate both their support!
Adam · 5 December 2023
Agent replied · 11 June 2024
Thank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make Amys and Marwa's day! Wishing you all the best for the rest of 2023!
★★★★★ 5/5
TrustpilotExceptional experience
I had a wonderful experience with John&Co. Everything went smoothly and on time, despite the tight schedule. The agency, especially Jemma Dawes, managed everything exceptionally well. I highly recommend them!
Zinovii · 4 December 2024
★★★★★ 5/5
TrustpilotWapping Office quick in response
Ryan at The Wapping Office was really helpful in helping to rent flat. He organise the viewing real quick.i made the offer immediately and got news the same day!
Oscar · 18 December 2024
★★★★★ 5/5
TrustpilotGood experience!
Elliot was really kind and helpful during the purchasing of my flat. He communicated well and was a critical part to ensuring that the everything went as smoothly as possible.
Courtney · 4 December 2024
★★★★★ 5/5
TrustpilotGood Service
Bethel was a good person to work with. Always replied very quickly and very informative.
Alden · 8 February 2024
Agent replied · 11 June 2024
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Bethel.
★★★★★ 5/5
TrustpilotBethel and Cynthia was really helpful…
Bethel and Cynthia was really helpful and help my move in really smooth.
Deji · 19 March 2024
Agent replied · 11 June 2024
Hi Deji,Fantastic to hear Bethel and Cynthia were of help. We wish you all the best in your new home!
★★★★★ 5/5
TrustpilotRelocation service
Matthew was invaluable to our family in our relocation back to London. He was professional, friendly and very willing to help at all times. I would highly recommend Matt!
Aine · 16 December 2024
★★★★★ 5/5
TrustpilotGreat service!
Rachel Massey was of great help getting my parking space rented out!
Monty · 5 April 2024
Agent replied · 11 June 2024
Hi Monty,Thanks for leaving this 5* rating. We will be sure to pass your appreciation along to Rachel.
★★★★★ 5/5
TrustpilotA big thank you to Lara Robson for…
A big thank you to Lara Robson for helping me navigate my apartment leasing.
KR · 24 February 2024
Agent replied · 11 June 2024
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Lara.
★★★★★ 5/5
TrustpilotA thank you to Umar Sharif and Joynal Rahat
Since Umar Sharif and Joynal Rahat have taken over our issues with our flat on London City Island, the efficiency in response times and efforts to help us has been such a pleasure.I couldn't recommend these two members of the team any further.Thank you for your help so far in helping us to care for our property and liaise with our landlord.Roshni
Roshni · 24 February 2024
Agent replied · 11 June 2024
Hi Roshni,We are so pleased Umar and Joynal were of help to you! We will be sure to share your kind words with them.
★★★★★ 5/5
TrustpilotSuper helpful and charming and the same…
Super helpful and charming at the same time. Manage to get my dream house in matter of days. Special thanks to Sam and Candice, for the consistency and lovely energy. Will definitely trust them for future apartments.
Patricia · 9 August 2024
★★★★★ 5/5
TrustpilotShareen was extremely helpful and she…
Shareen was extremely helpful and she is always here for us when we need anything
Ipek · 31 January 2024
Agent replied · 11 June 2024
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words Shareen.
★★★★★ 5/5
TrustpilotParam Virdee quick respose to solve the…
Param Virdee quick respose to solve the issue
Hon · 19 September 2026
★★★★★ 5/5
TrustpilotLeigh and Amber made my last minute…
Leigh and Amber made my last minute move so simple! Thank you both
Brenden · 7 March 2024
Agent replied · 11 June 2024
Hi Brenden,Thank you for your 5* review, we understand sometimes things happen last minute and we will always be there to make sure things are as seamless as possible for you. All the best!
★★★★★ 5/5
TrustpilotA big thanks to Lara Robson for all her…
A big thanks to Lara Robson for all her help in making the moving process much easier.
Valentina · 8 December 2023
Agent replied · 11 June 2024
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Lara Robson
★★★★★ 5/5
TrustpilotLara and Britney has been great
Lara and Britney has been great! Very prompt with their responses
Jerm · 10 April 2024
Agent replied · 11 June 2024
Hi Jerm,We're pleased to hear Lara and Britney provided you with an excellent service! We'll be sure to pass this feedback along to them.
★★★★★ 5/5
TrustpilotAlexandra Ene was very helpful and I…
Alexandra Ene was very helpful and I moved in with everything sorted out seamlessly. Thank you!
Sungjung · 26 December 2023
Agent replied · 11 June 2024
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Alexandra.
★★★★★ 1/5
TrustpilotWe have not gone through a proper…
We have not gone through a proper welcoming in the new flat, entering without even knowing where to look for Meter readings, bin or any other sort of information about the building. We entered the flat and it was completely dirty although it has been claimed that professional cleaning has been done. Absolutely a poor experience.
Giorgia · 4 June 2024
Agent replied · 11 June 2024
Hi Giorgia,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotAlexandra has been amazing !
Alexandra has been amazing !Very welcoming, very good service and really professional !Thanks a lot !!
Jimmy · 22 December 2023
Agent replied · 11 June 2024
Thank you so much for leaving such a great review.We’ll be sure to pass on your kind words to Alexandra.
★★★★★ 5/5
TrustpilotExcellent service
Grace and Marwa were really helpful throughout the process. Very prompt in their response, friendly and professional.
Chisom · 29 November 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Grace and Marwa
★★★★★ 5/5
TrustpilotVery helpful and efficient with my move…
Very helpful and efficient with my move in and Destini-Rikki was great!
Bethany · 13 March 2024
Agent replied · 11 June 2024
Hi Bethany,Thank you for your positive feedback! We're glad to hear that Destini-Rikki provided great assistance during your move-in process. If you need anything else, please reach out.
★★★★★ 5/5
TrustpilotI have being dealing with Leigh…
I have being dealing with Leigh recently regarding renewal of the tenancy. She has been so amazing and professional. Having run two estate agents myself am very impressed with their service and have recommended them a few times. Thank you again Leigh. Kind regards Bal P
Bal · 12 November 2024
Agent replied · 23 December 2024
Hi Bal,Thank you for your kind words about Leigh! We’re thrilled she provided such professional and efficient support during your tenancy renewal process. Your recommendation means a lot to us!
★★★★★ 5/5
TrustpilotI’ve purchased a property through Katie…
I’ve purchased a property through Katie O’Donovan.
Hussain · 19 September 2026
★★★★★ 1/5
TrustpilotThe worst agency for renting a flat 🤮No…
The worst agency for renting a flat 🤮No inspection of the flat has been done before move in date, broken doors, damaged chairs, hairs on the mattress, greasy handles, dirty fridge, dirty walls, broken tile in the bathroom, limescale, not kind of things that you’d expect for 1850£ studio
Yuliia · 21 September 2024
Agent replied · 27 October 2024
Hi Yuliia,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
