Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI’ve been in contact with Clauidi…
I’ve been in contact with Clauidi through my friend and although he was not assigned to my case he helped me a lot through following up with his manager and thanks to him I’ve hard back from the landlord quickly. He is also very kind and I can see that he is doing an excellent job.
Zeynep · 21 August 2024
Agent replied · 27 October 2024
Hi Zeynep,Thank you for sharing your experience! We’re so glad to hear that Claudiu was able to assist you even though he wasn’t directly handling your case. His willingness to go the extra mile to follow up and ensure a quick response is exactly what we strive for. We’re proud to have such a dedicated team member like Claudiu, and we’re here to help if you need anything else.
★★★★★ 5/5
TrustpilotMaintenance Problems Solved Quickly
I had a few maintenance issues when I moved in. I contacted Amir who was incredibly helpful. Issues were rectified promptly, great service.
Nic · 24 October 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Amir.
★★★★★ 5/5
TrustpilotThanks Priscilla Ogefere
Thanks Priscilla Ogefere, good experience so far
David · 5 September 2024
Agent replied · 27 October 2024
Hi David,Thank you for sharing your experience. We're happy to hear that things have been going well with Priscilla. If you ever need further assistance, we're here to ensure your experience remains just as positive.
★★★★★ 5/5
TrustpilotThank you Param
Thank you Param. Prompt and efficient in dealing with our enquiries. An asset to the team
Mauro · 25 March 2024
Agent replied · 11 June 2024
Hi Mauro,We're pleased you were impressed with Param's service. We'll be sure to pass your feedback along to Param, it will make his day.
★★★★★ 5/5
TrustpilotOutstanding experience with Shareen (Battersea)
My husband and I were looking for a new apartment for several months. We had very specific requirements as we were only looking into specific buildings so our search was definitely a difficult one to manage. We are incredibly grateful we found Shareen who did an outstanding job from start to finish! She was extremely knowledgeable, professional, persistent and patient. Her approach felt truly genuine as we felt like she really wanted to find the right apartment for us. We delayed our move-out date because we trusted her and knew she would find the perfect fit which she did in the end. Throughout the several months she always kept in touch and checked in always making sure we were aware of the available options. Also, as a landlord if you want to secure an agent who works tirelessly for you to find the right tenants, you should go for this agency and ask specifically for Shareen! :-)
Defne · 20 December 2024
★★★★★ 5/5
TrustpilotAlexandra Ene was good in arranging…
Alexandra Ene was good in arranging throughout the process of signing of the tenancy agreement.
A · 11 April 2024
Agent replied · 11 June 2024
Thank you for your kind feedback. We will be sure to share your appreciation with Alexandra.
★★★★★ 5/5
TrustpilotExcellent communication
Excellent communication, polite, friendly and above all helpful staff, especially Rachel Massey. Would definitely recommend them!
Jack · 22 March 2024
Agent replied · 11 June 2024
Hi Jack,Thank you for your glowing review! We're thrilled to hear about your positive experience with our staff, especially Rachel. Your recommendation means a lot to us. If you ever need assistance in the future, don't hesitate to reach out.
★★★★★ 5/5
TrustpilotRoyal Wharf
Fairly easy transition and very helpful on the agents part. Anthony and Marwa were especially helpful in resolving any issues we had
Yusuf · 9 November 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co.
★★★★★ 5/5
TrustpilotExcellent with quick and accurate…
Thanks to Wai Yau from John & Co. his excellent performance with quick and accurate feedback.
Thomas · 19 March 2024
Agent replied · 11 June 2024
Hi Thomas,Thanks for acknowledging Wai's exceptional service. We value your feedback greatly.
★★★★★ 5/5
TrustpilotGreat service and experience
Adekunle has been helpful and responsive with a number of issues and questions I’ve raised. Sometimes dealing with property services you can find the responses to be curt or robotic but he’s been incredibly helpful and attentive with all our needs.
D · 23 July 2024
★★★★★ 5/5
TrustpilotMany thanks Amy Bridge & Charlie Carter…
Many thanks Amy Bridge & Charlie Carter for a very professional service.
Hussein · 30 May 2024
Agent replied · 11 June 2024
Hi Hussein,Thank you for taking the time to leave this feedback. We will be sure to pass your appreciation along to them.
★★★★★ 1/5
GoogleHello, Maybe some employees are fine but not all; Far from it. The people in charge of visiting are Charming. Some property manager just dont remember that the tenant is a customer. They protect behind the landlord who you never meet and are acting at the limit of respect and honesty. Just be carefull.
JlP · 16 October 2025
★★★★★ 5/5
TrustpilotLara Robson is very responsive and…
Lara Robson is very responsive and helpful!
Herve · 22 August 2024
Agent replied · 27 October 2024
Hi Herve,Thank you for your lovely feedback! We strive to be there for our clients every step of the way, and it’s wonderful to know Lara provided the level of service you deserve. Please reach out if there’s anything else we can assist you with!
★★★★★ 5/5
TrustpilotBethel & Joe were great
Bethel was great! Very efficient in getting our agreement signed. Joe was also great when showing the flat. Very responsive and informative.
Joe · 25 October 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto bethel & joe.
★★★★★ 5/5
TrustpilotRachael was great
Rachael was great, she answered all my questions promptly and made my moving out process painless.
Bianca · 6 March 2024
Agent replied · 11 June 2024
Hi Bianca,We are glad to hear Rachael was able to provide you with a positive end of tenancy experience. We wish you all the best in your property journey!
★★★★★ 5/5
TrustpilotPoliteness, care and perseverance
Politeness, follow-up, knowledge, and very helpful.Your agent Talal Qaseem was really the best,I could expect. Thanks 😊
Mohammad · 14 February 2024
Agent replied · 11 June 2024
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Talal.
★★★★★ 5/5
TrustpilotI had the best experience working with…
I had the best experience working with Victoria McDaniel and Leigh Hallett as my letting negotiator and Administrator respectively. They made the whole process seamless and fast, given that I had a tight deadline to meet. I will highly recommend their services to anyone looking for a top tier letting agent.
Agbai · 22 October 2024
Agent replied · 23 December 2024
Hi Agbai,Thank you for your trust! Victoria and Leigh are happy they could make your experience swift and smooth, even on a tight deadline. If you need any further assistance, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotBest estate agent in London
Jay and his team have looked after my apartment in the uk for 8 years. They have been the best estate agents I’ve used in the UK and I recommend them highly.
Roscoe · 5 December 2024
★★★★★ 4/5
TrustpilotJohn & Co sorting through all the…
John & Co sorting through all the complex Legal procedures
Paul · 23 September 2026
★★★★★ 5/5
TrustpilotPrompt and Excellent Customer Experience
Priscilla is ever ready to assist reliably whenever needed. Well done and thank you Priscilla
Eng · 22 March 2024
Agent replied · 11 June 2024
Hi Eng,Thank you for taking the time to leave this feedback. We will be sure to pass your appreciation along to Priscilla!
★★★★★ 5/5
TrustpilotVanessa Sin and Brooke were quite…
Vanessa Sin and Brooke were quite helpful and prompt in helping me finding a new home. They’re approachable and precise at their job and always answer queries in a timely manner
Nitya · 17 December 2024
★★★★★ 5/5
TrustpilotGreat support
Brooke Nickless has been fantastic and very quick to address any issues regarding flat maintenance.
Lavinia · 20 March 2024
Agent replied · 11 June 2024
Hi Lavinia,We're pleased o hear that Brooke was proactive in dealing with your maintenance issues. We will be sure to pass your positive feedback along to her.
★★★★★ 5/5
TrustpilotBryony was a massive help to us in…
Bryony was a massive help to us in liaising with our landlord and the freeholder in order to obtain our pet licence. She helped us step by step which was very reassuring.
Chris · 3 December 2024
★★★★★ 5/5
TrustpilotSpecial thanks to Param Virdee for his…
Special thanks to Param Virdee for his responsiveness. He always replies and acts promptly and swiftly.
Stan · 27 February 2024
Agent replied · 11 June 2024
Hi Stan,Thank you for writing to us!We are so pleased to hear from a valued client and that you are still impressed with our service. Best wishes.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
