Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDeceptive, dishonest and not trustable
If you're considering purchasing a property, steer clear of them. Their entire team failed to disclose that the house I was interested in had failed a safety test and required cladding replacement. I only discovered this issue after persistently questioning the estate agent, who had repeatedly assured me that the property was fully compliant. I'm uncertain who is to blame, but I'm appalled that such basic safety requirements were overlooked. I've wasted three months dealing with this situation.
Jacopo · 1 July 2024
Agent replied · 23 August 2024
Hi Jacopo,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotFlat Rent
Subject: Appreciation for Exceptional Assistance from ClaudiuI hope this email finds you well.I would like to express my gratitude for the exceptional assistance provided by Claudiu from your company throughout our rental process. From the very beginning until we signed the agreement for the flat, Claudiu's professionalism and dedication were truly commendable. He has been instrumental in ensuring a smooth and hassle-free experience for us.We greatly appreciate the trustworthiness and support demonstrated by Claudiu and the overall professionalism of your company. It is evident that you have a very professional team, and Claudiu's efforts have left a lasting positive impression on us.Thank you once again for your excellent service.Best regards,Alex
Alexandru · 24 May 2024
Agent replied · 11 June 2024
Hi Alex,Thank you for your kind words and for sharing your positive experience with Claudiu. We’re thrilled to hear he made your rental process smooth and hassle-free.Claudiu is indeed a valued member of our team, and it’s wonderful to see his professionalism and dedication recognized. We’ll be sure to pass along your appreciation to him and the rest of our team.We’re committed to providing excellent service, and your feedback reassures us that we’re on the right track. If there’s anything else we can assist you with, please don’t hesitate to reach out.
★★★★★ 5/5
TrustpilotMr Param Virdee is a very helpful and capable property manager.
Mr. Param Virdee is a very helpful and capable property manager. He resolved the return mails problem fir me as a tenant. There were many Royal mails belonged to landlord, who is living in London, delivered to my address in Manchester. Given the fact that I don't know landlord's address. Mr. Param Virdee informed landlord to update his/her address with respective parties and asked the local property agent to collect all mails from me for redirect to landlord.
李廣煊 · 12 July 2023
★★★★★ 5/5
TrustpilotGreat Experience - Priscilla Ogefere
Our agent was Priscilla Ogefere. We had an overall great experience with her services. Issues were attended to in a timely manner and Priscilla was quick to respond to our queries.
Vlad · 11 June 2024
Agent replied · 11 June 2024
Hi Vlad,Thank you for leaving this feedback. We are pleased Priscilla was able to resolve your maintenance issues in a timely manner, resulting a positive experience with Johns&Co. We will be sure to pass your appreciation along to her.
★★★★★ 5/5
Trustpilot"Exceptional Service and Dedication: Michael is the Best Estate Agent!"
I recently had the pleasure of working with Michael, and I can't recommend him enough as an estate agent. From the get-go, he was incredibly helpful and knowledgeable, guiding me through numerous properties with ease. His patience and attention to detail made the entire process seamless and stress-free. Michael's dedication to finding the perfect property for me was evident, and he went above and beyond to ensure I had all the information I needed. If you're looking for a reliable and personable estate agent, look no further than Michael!
Sophie · 23 May 2024
Agent replied · 11 June 2024
Hi Sophie,Thank you for sharing your wonderful experience with Michael. It is truly fantastic to hear that his helpful, dedicated and knowledgeable approach has made such a fantastic impression on you. We appreciate your high recommendation and will pass along your kind words to Michael
★★★★★ 5/5
TrustpilotLeigh and Britney were very helpful and…
Leigh and Britney were very helpful and made our process of moving and signing a new tenancy very smooth and easy!
Ragini · 21 November 2024
Agent replied · 23 December 2024
Hi Ragini,Thank you for your kind words about Leigh and Britney. We’re thrilled they made your tenancy process smooth and easy.
★★★★★ 5/5
TrustpilotVery pleased with the proffesional and…
Very pleased with the proffesional and attentive service provided by the team, in particular Vanessa. Thank you for your help guys.
Michal · 19 November 2024
Agent replied · 23 December 2024
Hi Michal,Thank you for highlighting Vanessa and the team! We're glad our professional and attentive service met your expectations.
★★★★★ 5/5
TrustpilotSam was very helpful and professional.
Sam was very helpful and professional from start to finish with all my requirements met which exceeded my expectations. Highly recommend this agency and if you have the opportunity to work with Sam you will not be disappointed.
Steven · 19 January 2024
Agent replied · 11 June 2024
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Sam.
★★★★★ 5/5
TrustpilotGreat Service by Veronica Liu
When there was an issue in my property that needed urgent attending to Veronica Liu was great. Liu was professional and understanding and worked efficiently to resolve the problem as quickly and possible. Great service!
Elle · 20 March 2024
Agent replied · 11 June 2024
Hi Elle,Thank you for your kind words about Veronica's quick and efficient resolution of the issue in your property. We're glad to have been of service. Should you require further assistance, feel free to reach out.
★★★★★ 5/5
TrustpilotI have worked with Pavlo for a number…
I have worked with Pavlo for a number of years. He is incredibly thorough and provides a seamless experience for our relocation clients all across London.
Duane · 30 August 2024
Agent replied · 27 October 2024
Hi Duane,Thank you for sharing your experience. We're delighted to hear that Pavlo has nurtured a great partnership, allowing you to trust him with your client's interests. We greatly value your trust in our services and look forward to many more successful collaborations. Thanks again for your kind words!
★★★★★ 1/5
Trustpilotplease don’t work with John’s and co terrible service
HelloI want to talk about my experience with John’s and coThey are really bad companyBasically they just stole my money and ignore meThey rented my apartment for a year and basically they charged me for a hole year they took the fees and the commissionBut the tenant canceled half wayAnd he left the apartmentI asked them to refund me the money but refusedThey said they will use it for the next tenant but due to some family problems I had to move to that apartmentThey ignored me and didn’t refund me the amountPlus they charged me another 900 for their week and useless servicesPlease please don’t work with themSimilar situation happened to my friend as wellThe person behind all this was Charlie and John’s and co over all
Amir · 16 May 2024
Agent replied · 11 June 2024
Hi Amir,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 1/5
TrustpilotTerrible experience with John’s and co
Hello I want to talk about my experience with John’s and co They are really bad company Basically they just stole my money and ignore me They rented my apartment for a year and basically they charged me for a hole year they took the fees and the commission But the tenant canceled half way And he left the apartment I asked them to refund me the money but refused They said they will use it for the next tenant but due to some family problems I had to move to that apartment They ignored me and didn’t refund me the amount Plus they charged me another 900 for their week and useless services Please please don’t work with them Similar situation happened to my friend as well The person behind all this was Charlie and John’s and co over all
Ali · 16 May 2024
Agent replied · 11 June 2024
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotMany thanks to Leigh Hallet and Britney…
Many thanks to Leigh Hallet and Britney -Lea Ogbebor for their support and patience. Very professional and kind.Thank you :)
Mohamed · 28 November 2024
Agent replied · 23 December 2024
Hi Mohamed,Thank you for your kind words! We're delighted to hear that Leigh and Britney provided professional and patient support. Your feedback means a lot, and we’re so glad we could assist you!
★★★★★ 5/5
TrustpilotExcellent service
Sam & Victoria did a great job setting us up with our new place! Everything went dreamy from viewing to signing and everything in between.
Sindre · 10 September 2024
Agent replied · 27 October 2024
Hi Sindre,Thank you for your feedback! We’re delighted to hear that Sam and Victoria made the entire process of securing your new place so easy and enjoyable. We know how important it is to have everything run smoothly, from the initial viewing to the final signing, and we’re so glad they were able to meet your expectations at every step.We hope you love your new home, and if you need any further assistance, please don’t hesitate to contact us. We’re always here to help!
★★★★★ 1/5
Trustpilot‘The manager is too busy to call you’
I was called by the business development team, trying to get my property on with them. They couldn’t answer any questions about the market with similar properties to mine. I then said if they don’t know why isn’t the manager calling me for the guy to tell ‘the manager is too busy to call you’ his exact words, to which I questioned why they’re trying to get my business if they’re too busy. He then said the manager would call me in 5 minutes and he never did. I will advise all friends and family to stay away as a landlord they’re too busy unless they have your fee rolling in
Indi · 7 May 2024
Agent replied · 11 June 2024
Hi Indi,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotThank you Claudiu!
Claudiu was really helpful when I was looking for new apartment. He is really kind and nice, also helped me to get a great deal for rent! Really appreciate his work!
Suri · 24 May 2024
Agent replied · 11 June 2024
Hi Suri,Thank you for sharing your positive experience with Claudiu. We're delighted to hear he was helpful, kind, and instrumental in securing a great rental deal for you.We appreciate your feedback and will pass along your kind words to Claudiu.
★★★★★ 5/5
TrustpilotI would like to highlight Yantong Lin
I would like to highlight Yantong Lin, my property manager, who has been extremely professional and helpful. She responds very quickly and deals with issues efficiently. I had some locksmith and maintenance issues in the apartment, and she arranged everything very fast and kept me updated throughout.
Karina · 21 May 2026
★★★★★ 5/5
TrustpilotFriendly service!
Friendly service!Amy Bridge and Nicholas were super friendly and helpful throughout the entire letting process. They were very accommodating about additional requests and our many questions. Would highly recommend the team!
Helen · 21 May 2024
Agent replied · 11 June 2024
Hi Helen,Thank you for your kind words! We're thrilled to hear that Amy and Nick provided you with friendly and helpful service throughout the letting process. Accommodating additional requests and addressing your questions is all part of our commitment to excellent customer service. We greatly appreciate your recommendation and look forward to assisting you further in the future.
★★★★★ 5/5
GoogleI was supported in my search for a new flat by Harry. I had some quite specific requirements and couldn’t move quickly, but Harry was incredibly helpful in finding a place that met all my needs. He also supported well in the application process, even when some references took longer than expected to arrive. Huge thanks to Harry for sorting out my new place!
B · 1 May 2024
★★★★★ 5/5
TrustpilotAbove and beyond
Despite the legal process on my apartment taking an unusually long time, Elliott Ford went above and beyond to chase (and chase again!) the sellers, solicitors, and management companies to get the purchase over the line. I’m grateful for his help and glad to finally be in my wonderful new home.
Ben · 29 November 2024
★★★★★ 5/5
TrustpilotWe have been very happy with Matt and…
We have been very happy with Matt and his team, they have consistently been able to find tenants and in helping resolving issues when required.
Samuel · 28 August 2024
Agent replied · 27 October 2024
Hi Samuel,Thank you for taking the time to leave this review. We are pleased to hear our team have consistently impressed you with the management of your property. If you need any assistance in the future, do not hesitate to reach out.
★★★★★ 1/5
TrustpilotPLEASE AVOID - DISCRIMINATORY ORGANISATION
Horrible company. Will lie about lettings depending on whether they like the look of the potential tenant or not. Lied through their teeth to me repeatedly about whether a property was available. I had two other people enquire about it and suddenly the property was available again. I was never allowed to view anything because they claimed they didn't have the keys - but offered viewings to other people. Ignored every query, every email, every whatsapp I sent. Said they would call me back and never did. Disgusting that businesses are still operating this way in 2024.
Danni · 25 April 2024
Agent replied · 11 June 2024
Thank you for your feedback. We are sorry to learn that we fell short of your expectations. Upholding a fair and inclusive environment is a fundamental value for us, and any concerns about discrimination are taken very seriously. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotRecently needed an issue resolved and…
Recently needed an issue resolved and Rachel Massey was amazingly helpful! She stayed late on a Friday and made sure it was handled. Can’t thank her enough!
Sumriddhi · 19 July 2024
Agent replied · 23 August 2024
Hi Sumriddhi,Thank you for taking the time to leave this review. It's great Rachel went the extra mile to ensure your issue was resolved, she will be pleased to hear her hard work has not gone unnoticed. If you need any further help, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotBeverley Hutchinson‑Woodroffe was very…
Beverley Hutchinson‑Woodroffe was very nice and helpful with sorting out a repair issue for me. Her communication is clear, professional and most importantly very prompt, which I really appreciated! I'd definitely recommend her services! :)
Mariyam · 15 February 2024
Agent replied · 11 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Beverley.
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