Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFirst class service and very responsive…
First class service and very responsive team! Many thanks to Amber Wong and Marwa Fakih for their kind assistance and professional approach.I will be glad to recommend them to my friends.
Milena · 25 April 2024
Agent replied · 11 June 2024
Hi Milena,Thank you for your feedback. It's great to hear Marwa and Amber have exemplified the professional and personable approach Johns&Co offer clients, and that you will continue to recommend our services in the future. We wish you all the best.
★★★★★ 5/5
TrustpilotThey care about their client & do their…
They care about their client & do their best to bring about the best outcome. Spyros, Jack and Nabilah was excellent in keeping us updated and informed. Great team!
Patrick · 31 May 2024
Agent replied · 11 June 2024
Hi Patrick,Thank you for your kind words. We're thrilled to hear that Spyros, Jack, and Nabilah provided excellent communication and kept you well-informed throughout the process. We truly care about our clients and always strive to achieve the best outcomes. We're grateful for your feedback and glad to have such a great team supporting you!
★★★★★ 5/5
TrustpilotNorman Butler has been a great help in…
Norman Butler has been a great help in managing the property, and we greatly appreciate his efforts and dedication.
Richard · 12 November 2024
Agent replied · 23 December 2024
Hi Richard,We greatly appreciate your recognition of Norman's efforts. Thank you for your kind review!
★★★★★ 5/5
TrustpilotToyin was extremely proactive in…great service
Toyin was extremely proactive in assisting me replacing the fridge/freezer in my apartment. Toyin communicated in a timely manner and was professional. Toyin kept me updated at all times on the progress of the task in hand.
Gareth · 19 December 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave us this review.We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Toyin.
★★★★★ 5/5
TrustpilotBoth Ben and Leigh were extremely… helpful.
Both Ben and Leigh were extremely helpful when It came to organising my rental in Kidbrooke village at short notice. I appreciated both of their help, especially in relation to the inaccessibility of KeySafe. Thanks both.
Darren · 4 January 2024
Agent replied · 11 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Ben and Leigh .
★★★★★ 4/5
TrustpilotMr Joynal my property manager is doing…
Mr Joynal my property manager is doing very well . He really responds to tasks on time always and never fails to answer any queries whatsoever . Moreover he really takes his work very very seriously and most importantly he always is ready to listen to his clients with full attention. I highly recommend him as a Property Manager and I truly believe having someone like him in an organisation is for sure a huge blessing. He also always provdies very clear responses to customers which makes even the most complicated things look super easy.
Zarif · 28 March 2024
Agent replied · 11 June 2024
Hi Zarif,Thank you for sharing your fantastic experience with Joynal. We're thrilled to hear he's been consistently responsive, attentive, and dedicated to his work.We'll pass on your kind words to him. Thank you for choosing us, and we look forward to continuing to serve you.
★★★★★ 5/5
TrustpilotExcellent service and great at getting…
Excellent service and great at getting back promptly - we hope this for the long term and with Param there we see good sign this will continue
Brian · 21 September 2026
★★★★★ 5/5
TrustpilotSmooth and transparent rental process
Amber and Candice made the whole process as smooth and transparent as possible by helping us secure our rental in London whilst searching for a property remotely, ensuring our peace of mind.
Justas · 22 March 2024
Agent replied · 11 June 2024
Hi Justas,Thank you for sharing your positive experience! We're delighted to hear that Amber and Candice were able to make your property search a positive experience. We'll be sure to pass along your kind words to them and congratulations on securing your new home!
★★★★★ 5/5
TrustpilotCynthia was excellent in helping me…
Cynthia was excellent in helping me secure my rental apartment. Diligent, organised and friendly. Would highly recommend and - thank you Cynthia.
Ged · 16 September 2024
Agent replied · 27 October 2024
Hi Ged,Thank you for sharing your experience! We’re delighted to hear that Cynthia was able to assist you in securing your apartment. Her diligence, organisation, and friendly approach truly shine through, and we’re glad it made a positive impact on your experience. Your recommendation means a lot to us, and we’ll be sure to pass along your kind words to Cynthia. Thank you once again!
★★★★★ 5/5
TrustpilotUmar deserves a five star review
During my stay here my property manager Umar Sharif has been a delight to work with. Whenever there was an issue he always replied promptly and ensured my check out process was smooth and easy. Very happy with the experience.
Bobo · 21 September 2023
Agent replied · 23 December 2024
Hi BoboThank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated.I know this will absolutely make Umars day!Wishing you all the best for the rest of 2023!
★★★★★ 5/5
TrustpilotPrincess Owoeye was excellent
Princess Owoeye was excellent. Very professional and handled a complex deposit situation extremely well. Very good service. Thank you. Kevin.
Kevin · 17 October 2024
Agent replied · 11 June 2024
Hi Kevin,Thank you for taking the time to leave this feedback. It's great to hear Princess provided you with an excellent service, and handled the deposit process with capability and professionalism. We will be sure to pass your appreciation along to her. If you need any assistance in the future, do not hesitate to reach out!
★★★★★ 5/5
TrustpilotMany thanks to Victoria and Rahan
Many thanks to Victoria and Rahan for their help so far. They have always been quick to help me out.
Yang · 15 October 2024
Agent replied · 23 December 2024
Hi Yang,Thank you for your kind words! It’s great to hear Victoria and Rahan have been able to assist you promptly. We’re here to make sure everything runs smoothly for you!
★★★★★ 5/5
TrustpilotGreat experience overall
Great experience overall. Bryony Bowyer was very helpful throughout and was able to assist with all our requirement.
Anurag · 14 November 2024
Agent replied · 27 October 2024
Thank you for sharing your positive experience! We're delighted to hear that Bethel was so helpful during your move-in process. Moving can be stressful, so it’s great to know that Bethel made it smoother for you. We'll be sure to pass your kind words along to him.
★★★★★ 5/5
TrustpilotSavannah and her team have been very…
Savannah and her team have been very helpful in taking responsibility for the many bespoke issues in getting new tenants. And also very friendly and nice to deal with. Happy to recommend
Paul · 16 March 2024
Agent replied · 11 June 2024
Hi Paul,Thank you for your feedback! We're glad Savannah and our team could assist with the challenges of finding new tenants. It's wonderful to hear that our friendly approach made the process enjoyable for you. We appreciate your recommendation and are here to help anytime.
★★★★★ 1/5
TrustpilotGo elsewhere.
Absolutely a horrendous bunch of amateurs. Do not ever rent from them, you will end up bringing the case to TDS and to Court. They are incapable and useless in trying to take advantage of tenants and have 0 interest in tenant rights. Go elsewhere. Btw a month after moving out the deposit is still not returned not even discussed. Endlessly delaying while they are benefiting on interests.
Martin · 14 October 2024
Agent replied · 27 October 2024
Hi Martin,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotJose was very proactive and…
Jose was very proactive and understanding. He resolved the problem very efficiently and quickly.Very pleased with his services.
Shirish · 13 November 2024
Agent replied · 23 December 2024
Hi Shiri,We're so pleased to hear Jose’s proactive approach made such a positive impact! Ensuring quick and efficient problem resolution is our priority, and we're glad Jose provided the excellent service you needed. Thank you for your feedback!
★★★★★ 5/5
TrustpilotI'm so amazed the job they have done on…
I'm so amazed the job they have done on my living room ceiling five stars all the way they do a incredible job and the fellas where so lovely and very understanding with me , a single mum of three children and two of my children have special needs also they taken into account with my mental health, I would definitely recommend to my family and friends and so surprised with how fast they was doing the job not just that how clean they did it the quality was amazing, 100% definitely will be enquiring for them to come back outstanding .
Leanne · 13 March 2024
Agent replied · 11 June 2024
Hi Leanne,Thank you for your amazing review! It's heartwarming to know that our team was not only efficient and skilled but also considerate of your circumstances. Your recommendation means a lot to us. Don't hesitate to reach out if you need anything else.
★★★★★ 5/5
TrustpilotRob Joyce
Rob Joyce, the property manager, would be THE reason why I would want to stay in this property forever! He is super efficient and helpful and always follows up reliably. Thank you Rob!
Sungjung · 21 February 2024
Agent replied · 11 June 2024
Hi Sungjung,We are so pleased to hear Rob has made your property journey a memorable and positive one! We will be sure to pass your kind words along to him. Best wishes, Johns&Co
★★★★★ 5/5
TrustpilotAmy and Edith were exceptional…
Amy and Edith were exceptional throughout the process. Their professionalism and dedication made everything seamless. Highly recommend their services!
Chris · 25 October 2024
Agent replied · 23 December 2024
Hi Chris,Amy and Edith will be delighted with your feedback! We’re pleased that the process was seamless for you, and we appreciate the high recommendation.
★★★★★ 5/5
TrustpilotMartin was really quick and proactive…
Martin was really quick and proactive at helping us find a flat he is always responding to my questions and helps me for everything concerning the flat. He is very patient too despite all the challenges presented to us.
Augustine · 4 October 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Martin.
★★★★★ 5/5
TrustpilotProfessionals
I’m was extremely pleased with how professional our property manager Lara Robson was! Extremely helpful, very nice to us and always very quick to reply.
Cristina · 19 July 2024
Agent replied · 23 August 2024
Hi Crisitna, Thank you for leaving this kind review. We'll be sure to pass your feedback on to Lara, she will be thrilled she has made such a positive impact.
★★★★★ 5/5
TrustpilotGreat!
So far my experience has been great.Priscilla Ogefere has been very responsive, attentive and helpful. Any concerns I’ve had have been dealt with promptly and professionally.
Matthew · 1 July 2024
Agent replied · 23 August 2024
Hi Matthew,Thank you for sharing your experience! We're thrilled to hear that Priscilla has been responsive, attentive, and helpful. Your satisfaction is important to us, and we're glad to know your concerns have been addressed promptly and professionally. If you need any further assistance, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotAmazing experience
Cladiu has been absolutely amazing throughout this experience. He’s been very patient and understanding. Couldn’t ask for a better person to help me through finding the right apartment.
Kam · 24 May 2024
Agent replied · 11 June 2024
Hi Kam,Thank you for your wonderful feedback! We're thrilled to hear that Claudiu provided amazing service, demonstrating patience and understanding throughout your apartment search. We will be sure to pass your appreciation along to Claudiu.
★★★★★ 5/5
TrustpilotShareen and Amy were very helpful
Shareen and Amy were very helpful! Super professional, knowledgable, always quick to respond and supportive of the whole process! It has been great to work with both.
Arda · 7 June 2024
Agent replied · 11 June 2024
Hi Arda,We are pleased to hear you enjoyed such a pleasant service from both Shareen and Amy, throughout the whole process. We will be sure to pass your feedback along to them.
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