Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotOur new property manager Rachael…
Our new property manager Rachael Adeyemo has been amazing and super efficient helping us move out and dealing with all the significant moving pieces. Incredibly polite and knowledgeable, she has been a pleasure to interact with and is a great representation of johns&co
Bruno · 17 November 2023
Agent replied · 11 June 2024
Thank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make Rachaels day! Wishing you all the best for the rest of 2023!
★★★★★ 5/5
TrustpilotRachel Massey has been really helpful
Rachel Massey has been really helpful, polite and professional with us when dealing with a day-day management matter on behalf of our landlord. Let’s hope that the compliment can be extended to the rest of the team newly in charge of the flat.
Segolene · 14 November 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Rachel Massey
★★★★★ 5/5
TrustpilotThank you Beverley 🙏🏽
Spoke to Beverley, and it was a great experience. She was very helpful and her customer service was top notch. I had all my questions answered with ease 👍🏽 I highly recommend.
Mitz · 25 June 2024
Agent replied · 23 August 2024
Thank you for sharing your positive experience! We're delighted to hear that Beverley provided top-notch customer service and was able to assist you with all your questions. Your recommendation means a lot to us. We look forward to serving you again!
★★★★★ 1/5
TrustpilotI was tenant with John.co , not recommended
Hello everyone! I will not suggest John.co estate agent to anyone. I have moved out of the rental home, and I have not received a response from the estate agent regarding my deposit. They sent me bills for inventory check out, which is not true at all; they are proper thieves and impolite. Make sure you are careful with Laura robson , I don’t t recommend this person . I’m not satisfied, don’t trust to this 💩 estate agent at all , all of them doggy
Consumer · 19 June 2024
Agent replied · 23 August 2024
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 4/5
TrustpilotGood follow up and immediate response
Good follow up and immediate response. We are located outside of UK thus it is important that we get updates to ensure that all is working well with our property. Alexandra Ene and Umar Sharif has been par excellence. A big thank you to them.
Km · 16 September 2023
Agent replied · 11 June 2024
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Umar and Alexandra
★★★★★ 5/5
TrustpilotAndrew Shek is your man if you want to let
I have dealt with Andrew Shek for the first time 3 years ago when I purchased the flat at Royal Wharf when I went to meet him , I had many other options with other agents but Andrew gave me the reassurance of a personal service and that's what I have been getting ever since I just go direct to him with any queries .Andrew as just re let my flat to new people and again I can't fault his passion .If you want a good guy in lettings he is the man .
Tino · 28 June 2023
★★★★★ 5/5
TrustpilotDuncan was brilliant
Duncan was brilliant. He helped us through the whole process of our tenancy renewal and was very efficient, responsive and quick. We’re very glad we got to work with him. Thank you Duncan!!!
Mimi · 31 May 2024
Agent replied · 11 June 2024
Hi Mimi,Duncan is a valuable member of our team and your feedback is a true testament to his dedicated service. We will be sure to pass your appreciation along to him.
★★★★★ 5/5
TrustpilotI had the pleasure of working with…
I had the pleasure of working with Amber to secure our new home. Amber was brilliant, efficient and so helpful - she made the process feel seamless and I couldn’t recommend her more!
Sophie · 30 May 2024
Agent replied · 11 June 2024
Hi Sophie,Thank you for this 5* rating, and congratulations on securing your new home! We're pleased Amber's support ensured you enjoyed a smooth property search. We'll be sure to pass your appreciation along to her, and we wish you all the best in your new home.
★★★★★ 5/5
TrustpilotThank you, Shareen!
Shareen has been incredibly helpful in our search for a 2-bedroom apartment. Her dedication, prompt responses, and excellent communication have made the process smooth and enjoyable. We appreciate her expertise and friendly approach, making our house-hunting experience truly positive.
Prateek · 31 January 2024
Agent replied · 11 June 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Shareen.
★★★★★ 5/5
TrustpilotSardar has been a star in delivering a result
Sardar Berzo has been very helpful throughout the managing of the flat, and always delivers results. Every request or concern I have raised has been addressed promptly and efficiently, with clear communication throughout the process.
L · 19 April 2024
Agent replied · 11 June 2024
Thank you so much for taking the time to leave this feedback. It's incredibly rewarding to hear that you've had a positive experience with us here at Johns&Co particularly with Sardar. We'll be sure to pass your feedback along to him.
★★★★★ 5/5
TrustpilotBethel was outstanding and made me feel…
Bethel was outstanding and made me feel at ease whilst ensuring my needs were met. And her working attitude is efficiency and professional for me dealing with an ongoing issue with my property.Thank you for your service
Kwok · 10 March 2024
Agent replied · 11 June 2024
Thank you for your kind words! We're delighted to hear that Bethel provided outstanding service, ensuring your needs were met with efficiency and professionalism. We appreciate your feedback and look forward to assisting you further.
★★★★★ 5/5
TrustpilotHighly Recommended!
The whole experience in finding my new home was exceptional from start to finish. Leigh was especially helpful in the process, great communication and made everything easy for me. Thank you so much! Will definitely recommend.
Charlotte · 28 March 2024
Agent replied · 11 June 2024
Hi Charlotte,Thank you for your kind words! We're thrilled to hear that your experience in finding your new home was positive from start to finish. We truly appreciate your recommendation and look forward to assisting you in the future.
★★★★★ 1/5
Trustpilotdissapointing
Our woes with johns and co continue sadly. All access tags are due to be updated today. Wait in line only to be told the tags we got from johns are not original and they refuse to help us. But wait we can pay £60 for new ones….but jokes on us as they suddenly refuse to issue knew ones without approval. We are told to call for help at the door….get there and system is offline….now we wait 20 min to sneak in with someone else. Call johns and log issue on system….get someone on the phone who promises to email the concierge to issue us new ones….3 hours later we try again….but surprise suprise they never mailed…we wait again to sneak in with someone else. Cant make this stuff up. So now half a day later and no responses and no help from anyone.
Dian · 8 June 2024
Agent replied · 11 June 2024
Hi Dian,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotExcellent customer service
Excellent customer service Liam Alwar is very helpful for respond to help us purchasing the mattress for a good price. I’m really happy with the excellent service provided by Liam . He is great !
Angela · 12 April 2024
Agent replied · 11 June 2024
Hi Angela,Thank you so much for taking the time to share your experience! Liam is indeed a valuable member of our team, and we'll be sure to pass along your kind words to him. If you have any further questions or need assistance in the future, don't hesitate to reach out.
★★★★★ 5/5
TrustpilotYour teammates have worked hard for our…
Your teammates have worked hard for our two-year lease. We would like to thank your team, especially Andrew and Michael, for their experience and fast work.
ERSOY · 17 September 2024
Agent replied · 27 October 2024
Thank you for the feedback on Andrew and Michael’s excellent work! It’s wonderful to hear they supported your lease process with their speed and expertise.
★★★★★ 5/5
TrustpilotAdekunle Adedugbe was brilliant to sort…
Adekunle Adedugbe was brilliant to sort out our end of tenancy deposit and finalising everything effectively and efficiently. Very helpful, excellent communication, easily accessible. Much appreciated!
Mahum · 17 September 2024
Agent replied · 27 October 2024
Hi Mahum,Thank you so much for your kind words! We’re delighted to hear that Ade was able to assist you with the end-of-tenancy process, ensuring everything was handled smoothly and efficiently. It’s fantastic to know that you found the experience stress-free and that Ade’s efforts made a positive difference. We greatly appreciate your feedback and hope to work with you again in the future. Wishing you all the best!
★★★★★ 5/5
TrustpilotLara Robson - Great help!
I had an unpleasant experience with the previous tenants leaving my apartment in shambles.Lara has been instrumental and phenomenal in follow ups, ensuring things are up to the mark and constantly exceeding expectations with her professionalism getting everything fixed and in top condition.
SS · 16 October 2023
Agent replied · 11 June 2024
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Lara.
★★★★★ 5/5
TrustpilotProfessional help
The whole process of getting a new apartment is stressful. Thanks to Marwa for help and support us in going through this process.Special THANKS for Athony. His approach is professional. Patience and being available is very important throughout the whole process of renting a new flat. Antony helped us in all matters related to the rental. Even when unexpected obstacles arose, he took care of it immediately and gave practical help. We recommend this agency and recommend cooperation with Anthony. Thank you again.
Jack · 5 June 2023
★★★★★ 5/5
TrustpilotVery helpful and always there to help…
Very helpful and always there to help us out. Candice and Gytis were very kind and helped with securing my new home!
Lucas · 12 November 2024
Agent replied · 23 December 2024
Hi Lucas,We’re pleased to hear Candice and Gytis were able to assist you in securing your new home. Thank you for sharing your experience and we wish you the best as you settle in!
★★★★★ 5/5
TrustpilotThank you Aladdin Derdour for helping…
Thank you Aladdin Derdour for helping resolve the various issues in my apartment in the run-up to the completion of the sale.
Yuen · 12 November 2024
Agent replied · 23 December 2024
Hi Yuen Hee,Thank you for sharing your feedback about Aladdin. We’re thrilled to hear he provided fantastic support preparing your property for the sale process. We’ll be sure to pass along your appreciation to Aladdin!
★★★★★ 1/5
TrustpilotDeceptive, dishonest and not trustable
If you're considering purchasing a property, steer clear of them. Their entire team failed to disclose that the house I was interested in had failed a safety test and required cladding replacement. I only discovered this issue after persistently questioning the estate agent, who had repeatedly assured me that the property was fully compliant. I'm uncertain who is to blame, but I'm appalled that such basic safety requirements were overlooked. I've wasted three months dealing with this situation.
Jacopo · 1 July 2024
Agent replied · 23 August 2024
Hi Jacopo,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotGreat Experience - Priscilla Ogefere
Our agent was Priscilla Ogefere. We had an overall great experience with her services. Issues were attended to in a timely manner and Priscilla was quick to respond to our queries.
Vlad · 11 June 2024
Agent replied · 11 June 2024
Hi Vlad,Thank you for leaving this feedback. We are pleased Priscilla was able to resolve your maintenance issues in a timely manner, resulting a positive experience with Johns&Co. We will be sure to pass your appreciation along to her.
★★★★★ 5/5
TrustpilotFlat Rent
Subject: Appreciation for Exceptional Assistance from ClaudiuI hope this email finds you well.I would like to express my gratitude for the exceptional assistance provided by Claudiu from your company throughout our rental process. From the very beginning until we signed the agreement for the flat, Claudiu's professionalism and dedication were truly commendable. He has been instrumental in ensuring a smooth and hassle-free experience for us.We greatly appreciate the trustworthiness and support demonstrated by Claudiu and the overall professionalism of your company. It is evident that you have a very professional team, and Claudiu's efforts have left a lasting positive impression on us.Thank you once again for your excellent service.Best regards,Alex
Alexandru · 24 May 2024
Agent replied · 11 June 2024
Hi Alex,Thank you for your kind words and for sharing your positive experience with Claudiu. We’re thrilled to hear he made your rental process smooth and hassle-free.Claudiu is indeed a valued member of our team, and it’s wonderful to see his professionalism and dedication recognized. We’ll be sure to pass along your appreciation to him and the rest of our team.We’re committed to providing excellent service, and your feedback reassures us that we’re on the right track. If there’s anything else we can assist you with, please don’t hesitate to reach out.
★★★★★ 5/5
Trustpilot"Exceptional Service and Dedication: Michael is the Best Estate Agent!"
I recently had the pleasure of working with Michael, and I can't recommend him enough as an estate agent. From the get-go, he was incredibly helpful and knowledgeable, guiding me through numerous properties with ease. His patience and attention to detail made the entire process seamless and stress-free. Michael's dedication to finding the perfect property for me was evident, and he went above and beyond to ensure I had all the information I needed. If you're looking for a reliable and personable estate agent, look no further than Michael!
Sophie · 23 May 2024
Agent replied · 11 June 2024
Hi Sophie,Thank you for sharing your wonderful experience with Michael. It is truly fantastic to hear that his helpful, dedicated and knowledgeable approach has made such a fantastic impression on you. We appreciate your high recommendation and will pass along your kind words to Michael
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