Trusted Agent profile · London
★★★★★
1,432 reviews across 3 platforms
GO3 Cordage House, 15 Cobblestone Square, London, E1W 3AS
Part of JOHNSCO, see every office.
JOHNSCO's office in London, at GO3 Cordage House, is rated 4.8 out of 5 across 1,432 reviews on three platforms, including 53 Google reviews rated 3.9.
53
Reviews on Google
This office
7
Reviews on Facebook
Business-wide
1,372
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. JOHNSCO hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotThank You, Priscilla Ogefere
It was a minor matter but Priscilla helped to follow-up and resolve it over some weeks in a very professional manner. She is punctual in her reply and her feedback was reassuring. Once again, thank you Priscilla.
Thank you for leaving this feedback. We're pleased to hear Priscilla, was both prompt and professional in her service, and we will be sure to pass your appreciation along to her.
5/5
TrustpilotEbru Property manager
Ive had a great experience with my property manager, Ebru. Recently, I had an issue with my broken couch, and it was resolved incredibly quickly and to my complete satisfaction. Ebru is always kind, approachable, and willing to answer any questions I have. It’s clear they genuinely care about making tenants feel comfortable and supported. Highly recommend!
5/5
TrustpilotHighly recommend my agent
Highly recommend my agent, Johnson &Co, most of their staffs are really good, looking after my properties, like Denisa, Pavlo. Although the management fee is not cheap, it’s worth worthy, you can trust them.
5/5
TrustpilotVery good Letting team
Hi, we want to express our thanks to Johns&Co's Letting team (especially Marwa and Vanessa) in helping us finding the tenants in a quick manner and professional way. I would highly recommend for any future landlords.
We are pleased our Lettings team have impressed you, and have let your property efficiently and professionally. Thank you for choosing Johns&Co, and for your recommendation.
5/5
TrustpilotAlexandra Ene and his hard work gives…
Alexandra Ene and his hard work gives me a very good impression. I often felt kind and professional from him in past connection. Thank you so much Alexandra.
Hi Cheng,Thank you for your kind words! We’re pleased to hear that Alex's hard work and professionalism left such a positive impression on you. We appreciate your feedback and look forward to continuing to assist you in the future!
5/5
TrustpilotDealing with Sam in Lettings has been a…
Dealing with Sam in Lettings has been a great experience! He made sure we viewed lots of options until we found the correct apartment. Very attentive, informative and did an excellent job. Still my point of contact and always happy to help.
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Sam.
5/5
TrustpilotCustomer service
The customer service stand out for me. In particular Toyin Adeyele has been outstanding in providing a first class service for me as a landlord. They are responsive, professional and friendly in their approach.
Hi Maan,Thank you for your fantastic review! We're thrilled to hear that Toyin has provided you with outstanding service. We appreciate your recognition and are committed to maintaining the high standard of service you’ve experienced.
5/5
TrustpilotEthel Gamma is a nice and professional…
Ethel Gamma is a nice and professional manager, I’m really happy to cooperate with him and looking forward to have more chance to cooperate again.
Hi Kevin,Thank you for your kind words about Bethel. We're delighted to hear about your positive experience and look forward to future collaborations.
5/5
TrustpilotBlinding and very efficient service
We required some blinds from one of our apartments to to be deinstalled and be delivered to a London address. Beverley at John&Co was very helpful in assisting and arranging this service. All went well, timely delivery and very efficient.
Hi Steve,We are so pleased to hear all went smoothly and that Beverley could help facilitate this. If you need any further assistance, do not hesitate to reach out!
4/5
TrustpilotGreat experience from renting to…
Great experience from renting to move-in. Michael and his team are helpful and responsible! Generally good experience but hoping for more prompt response and more comprehensive move-in guidance.
Thank you for sharing your feedback! We’re glad that Michael and his team were helpful throughout your rental and move-in experience. We appreciate your feedback on prompt responses and move-in guidance and will work to improve in those areas.
5/5
TrustpilotI would like to thanks shareen who…
I would like to thanks shareen who helped us with our flat including reference check and move in. She was very helpful and professional. It was excellent service and experience
5/5
TrustpilotThank you Alexandra
It is great to work with Alexandra! She is very friendly and patient, and she is incredibly responsible - always responding to emails promptly, which made communication seamless. Her explanations are clear and thorough, making it easy to understand the answers to my questions. I truly appreciate her hard work and professionalism - thank you to Alexandra and the rest of the team!
5/5
TrustpilotThank you Olivia
Olivia Wietecka has been super helpful in making sure our end of tenancy process was as smooth as possible. She was following up on matters in timely matter and stayed organized throughout so that all outstanding items are resolved. She even spoke with our utility providers to close out the account and ensure remaining credits are refunded. Highly recommend Olivia for her professionalism!
4/5
TrustpilotDaniela able to provide solid support…
Daniela able to provide solid support and leadership when we face difficult issues relating to our property management. She is able to response effectively and identify right resources to resolve our issues.
5/5
TrustpilotAbsolute pleasure working with Daniela…
Absolute pleasure working with Daniela Nakraj and Nicolas Randal from johns and co. Both super professional, personable and go above and beyond. Thanks so much! Thanks for me new home in GLH!
5/5
TrustpilotSuperstar Bryony ⭐️
Thank you so much Bryony for your help sorting some broken furniture in our flat. She was super quick and helpful in solving our issue.
Hi Jessica,We’re pleased Bryony was able to assist you promptly with the furniture issue. Thank you for highlighting her quick and helpful service. We’re always here to help!
4/5
TrustpilotHelpful
Generally very responsive and helpful. Our property manager Param Virdee has been a great hand - always efficient when an issue takes place with our flat.
We’re glad Param’s efforts have made a difference in your experience. Thank you for the positive words. If there is anything you believe we can improve on, please don't hesitate to let us know!
5/5
TrustpilotAlexandra Ene was extremely helpful and…
Alexandra Ene was extremely helpful and professional in helping me with the process of finding me new tenants for my flat .The whole process was speedy and the time the flat was empty was negligible. I would definitely recommend Alexandra to anyone
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Alexandra.
5/5
TrustpilotIt has been pleasure to work with…
It has been pleasure to work with Olivia Thomas. She has been great property manager since start to finish of our tenancy. Always replying promptly to our emails and dealt always successfully with any issues raised. Thanks Olivia!!
Hi Sabina,Thank you for your 5* rating. We're glad to hear that Olivia provided excellent service. We value your feedback and will be sure to pass your appreciation along to Olivia, it will be the perfect way to end her Friday!
1/5
TrustpilotAgency said landlords will refuse DSS which is UNLAWFUL & ILLEGAL!
Called to enquire about renting a property after renting privately for over 15 years,just to be told by John’s & Co that the landlord has a right to refuse DSS ! Clearly they have no understanding of DISCRIMINATION OR THE UPDATED LAW. It’s illegal to refuse anyone that can afford to pay the rent who’s on DSS. I asked the lady for her name which she refused to give and said “she didn’t feel comfortable”After giving me the unlawful & illegal speech. Then the lady put the phone down after I told her what she’s saying is unlawful, she then refused to pick up the phone after I called repeatedly, someone else more qualified answered eventually however, she then sent over links that didn’t even work. Tell me they are discriminating without telling me. Now we know how corrupt John’s and Co are.Disgusting, this will be a law suit waiting to happen.
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotGreat experience
I have rented my new apartment through this agency and it has been a very smooth experience so far. Oluwafemi Fadeyi, Helena Penn and Rachael Adeyemo helped me a lot. Oluwafemi and Helena were always efficient, communicative and earnest to answer my questions when they helped me sign the contract and complete the preparation for the rental. After I moved in, the communication between my property manager Rachael and me was always timely and effective, and she would solve my problems in the first place. Thanks for their help!
5/5
TrustpilotQuality assistance
Bryony Bowyer was super helpful in resolving a time sensitive issue; very reassuring to have her as a point of contact for issues regarding my building and apartment🥂✨
Hi Sam,Thank you for this amazing review. We always aim to provide our clients with a responsive and proactive service, and it is fantastic Bryony was able to exemplify this- resolving your issue promptly, and ensuring you felt reassured. We will be sure to pass your appreciation along to her. If you have any issues in the future please don't hesitate to reach out, we're always here to help!
5/5
TrustpilotMy view
The service of Candice and Ryan was just very good and transparent. The market is not good but once they realized I don’t want to hear what I want but the truth it went fast and smooth.
Hi Ian,We're pleased to hear Candice and Ryan were able to give you keen insight into the market and assist you efficiently. If you have any further questions or need assistance, please don't hesitate to reach out.
5/5
TrustpilotOur new property manager Rachael…
Our new property manager Rachael Adeyemo has been amazing and super efficient helping us move out and dealing with all the significant moving pieces. Incredibly polite and knowledgeable, she has been a pleasure to interact with and is a great representation of johns&co
Thank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make Rachaels day! Wishing you all the best for the rest of 2023!
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Tell us what you need and we'll put you in touch. JOHNSCO hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
