1/5
Googlevery unfair negotiation on deposit. disgusting behaviour. beware when renting with them.
Trusted Agent profile · London
JOHNSCO London reviews
★★★★★
1,481 reviews across 3 platforms
70 Marsh Wall, London, E14 9SL
Part of JOHNSCO, see every office.
JOHNSCO's office in London, at 70 Marsh Wall, is rated 4.8 out of 5 across 1,481 reviews on three platforms, including 126 Google reviews rated 4.0.
126
Reviews on Google
This office
7
Reviews on Facebook
Business-wide
1,348
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
TrustpilotVery efficient staff
Very efficient staff! Both Amy and Stephen were very helpful, polite and professional. Both were just amazing from the beginning of viewing the property to moving into it. They were quick to respond to any queries and were always ready to help! Thank you guys for being so efficient and professional!
5/5
TrustpilotMiss Brooke Nickless
Miss Brooke Nickless, has been a great help and made our experience with the property management seamless. Thank you Brooke!
5/5
TrustpilotThe team was very helpful right from…
The team was very helpful right from the viewings to my end of tenancy. A big Shout Out to the entire team for making my tenancy such a pleasant period.
Agent replied · 25 October 2024
Hi Vyomesh,Thank you for your kind words. We're thrilled to hear that you had such a positive experience throughout the entire process. It's fantastic to know we made your tenancy enjoyable. We'll be sure to pass on your appreciation to everyone involved! Wishing you all the best moving forward.
5/5
TrustpilotGreat apartment service
Great apartment service! Priscilla has been super helpful and always replies promptly whenever there’s an issue in the apartment (boiler, water leakage etc).
5/5
GoogleWe have been leaving in a flat for about a month and it's time to write a review. Agent from John&Co (Kelly Nunes) sent us a list of flats which were convenient and we liked on them and arrange an Online viewing. We made offer and shortly received a positive feedback. Kelly supported us on all stages (reference check, send us a check report, some useful information about providers). Moreover, after a few weeks Kelly contacted us additional information. We had positive experience with this office.
1/5
Google⚠️⚠️⚠️Disappointed and Misled It’s surprising to see a 4.5-star Google rating for a business that, in my experience, lacks honesty and professionalism. My interaction felt more like a calculated attempt to extract money than to provide genuine service. I strongly caution others, don’t be misled by potentially manipulated reviews.⚠️⚠️⚠️
4/5
TrustpilotNew Property Manager
Bryony has been always professional and has made herself available to answer all the questions in courteous and timely manner.
5/5
TrustpilotIncredible service
Incredible service! Our dedicated agent, Victor, supported us so much in renting out our dream flat, despite all the obstacles we faced. Bethel has also been great and super supportive throughout the process. Highly recommended 👍🏽👍🏽👍🏽
Agent replied · 24 August 2024
Hi Reem,Thank you for your review! We're thrilled to hear that Victor and Bethel provided you with such incredible support. Resolving our clients issues is what we strive for, and your recommendation means a lot to us. We're grateful for your kind words and are always here to assist you!
4/5
GoogleIvan was great and helpful in responding to the needs and share good market insights. Katie was reliable in managing the leasing asset for years. John's & Co overall is very responsive - the Wapping team whom I have been working for 10+ years.PositiveResponsiveness, Value
1/5
GoogleA bit rude. Someone called me to followup, I said I wasn't interested and started to explain a few things. He just hung up without saying bye. Guys, maybe you should go back to school or kindergarten and buff up on some basic manners.
5/5
TrustpilotFor Amy Bridge, Kelly Kuo & Claire
For Amy Bridge, Kelly Kuo & Claire1. can communicate w/ English and Chinese, it helps a lot2. familiar with all process 3. work as a team , all the information is consistence
Agent replied · 25 October 2024
Hi Chan,Thank you so much for your kind review! It’s great to hear that Amy, Kelly, and Claire worked together seamlessly to provide you with consistent information throughout the process. We believe that teamwork and clear communication are essential to ensuring a smooth experience for our clients. We’re grateful for your trust in our team and are here to assist you with anything else you may need!
5/5
TrustpilotQuick response and proactive mindset.
To Olivia Thomas.I'd like to commend Olivia for her exceptional efforts. She consistently demonstrate dedication, effective communication, and a proactive approach to problem-solving. Her commitment to team success is truly admirable. Your assistance has been invaluable, please continue delivering such outstanding support.Leo (Royal Wharf owner)
Agent replied · 10 June 2024
Thank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make Olivia's day! Wishing you all the best for the rest of 2023!
5/5
TrustpilotGreat agency
Great agency. Very responsive and quick. I moved into my new home in 4 days. Andre is amazing and helpful.
5/5
GoogleVery good service. Special thanks to Arnaldo who was always very helpful during the whole process. Keep it up. And thanks again.PositiveResponsiveness, Professionalism
Agent replied · 11 June 2024
Hi Christian, Thank you for the 5-star review, we'll be sure to pass your feedback onto Arnaldo. All the best, Johns&Co
5/5
TrustpilotParam our Property Manager is AMAZING!
Param our property manager is absolutely brilliant. Always really quick to get back to us and efficient in resolving any issues. Param always goes the extra mile to help out making our lettings experience super smooth. I’ve really never experienced better service!
Agent replied · 11 June 2024
Hi Naomi,Thank you for taking the time to leave this review. We are thrilled to hear Param has become your benchmark of customer service! We will be sure to pass your kind words along to him, it will make his day.
5/5
TrustpilotI would highly reccomend John&Co
I would highly reccomend John&Co, they are professional, hard working and led to the best offer amongst all the agents I used. Ryan and Gytis in particular were very helpful!
Agent replied · 25 October 2024
Hi Kaustubh,Thank you so much for your recommendation! We’re thrilled to hear that Ryan and Gytis were so helpful and that we could secure the best offer for you. We look forward to assisting you again in the future.
5/5
TrustpilotExcellent Service from Naomi Madourie
Naomi, a Junior Property Manager will go far. As a Landlord with a troublesome maintenance issue, she quickly sorted the problem out. Impressive work and a great communicator. Many Thanks.
Agent replied · 25 October 2024
Hi Tony,Thank you for your kind words and for recognising Naomi's hard work. We're thrilled to hear that she was able to resolve your maintenance issue quickly and effectively. We're confident she has a bright future ahead. We truly appreciate your feedback, and we’re always here if you need further assistance!
5/5
TrustpilotBryony Bowyer
Our property Manager Bryony Bowyer has taken great care to look after our needs at Pendant Court. Always quick to reply and helpful in her responses.
Agent replied · 24 December 2024
Hi Justin,Thank you for your kind words about Bryony. We're delighted to hear she has taken great care of your needs at Pendant Court. We will ensure she knows her efforts are appreciated!
5/5
TrustpilotNothing is too much trouble.
Nothing is too much trouble.Special mention to Odete Gomes.Outstanding!
5/5
TrustpilotGreat service
I would like to thank Ms. Naomi Madourie for her professional advice and support as always.I feel very lucky to have her as my property manager.
Agent replied · 24 December 2024
Hi Fumi,Naomi Madourie will be delighted to hear your feedback! We’re so glad her professional advice and support have made a difference for you.
5/5
TrustpilotThanks Bethel and Sarah
Mr. Bethel Gamma helped us to lease out the property very quickly with good rental.Ms Sarah Ferrira answered my questions promptly and follow up with the tenant on handover matters effectively.
Agent replied · 25 October 2024
Thank you for your kind words. We're thrilled to hear that Bethel and Sarah were able to assist you effectively. It's our goal to provide prompt and professional service, and your feedback lets us know we are delivering a top-notch service to all our clients. If you have any further needs or questions in the future, please don't hesitate to reach out. Thanks again for choosing us!
4/5
TrustpilotProperty manager review
Our property manager Spyros has been very responsive to maintenance issues that we have raised and helped to organise a timely resolution.
5/5
TrustpilotI had an issue with my washing machine…
I had an issue with my washing machine and Param Virdee helped to get it resolved in an effiecient, friendly and understanding way. I have no doubts that if another problem arises, it will be the same kind of service.Roula Allam
Agent replied · 10 June 2024
Hi Roula,We are pleased to hear you had such a positive experience. If you require any further assistance, do not hesitate to reach out!
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