Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleIt was a great experience working Pernilla and Annie and they made the entire process very seamless and transparent. They are also very easily reachable via mail or phone for any queries. Highly recommend working with John Payne in case you're looking at properties/rentals in greenwich are.
Rahul · 14 May 2023
Agent replied · 15 June 2024
Thank you Rahul for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Pernilla and Annie and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleJack P assisted us with the purchase of a property in Woolwich area. Very responsive, pleasant to speak to and extremely knowledgeable re the market and process. Would definitely recommend.
J · 16 April 2024
Agent replied · 15 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let us know. Thanks. Customer Services
★★★★★ 5/5
GoogleJack power is a totally brilliant negotiator. He is unbiased, which makes us buyers so much more at ease and willing to provide a great deal of info on the property in question. His knowledge of the properties we viewed should be commended …
Bunny · 8 October 2022
Agent replied · 15 June 2024
Thank you Bunny for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from jack and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleJohn Payne has a very impressive team managing their sales process. The team as a whole has collective experience and expertise that can be drawn upon however Jack Power merits a special mention. He oversaw our sales process and was always …
V · 8 October 2022
Agent replied · 15 June 2024
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from Jack and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleVery soon from taking on our property we had a large number of viewings which resulted in an offer within 6 weeks.
The lease on the property and nature of the sale was a bit complicated but …
Iain · 8 October 2022
Agent replied · 15 June 2024
Thank you Iain for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jack and Stuart. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleThey managed to sell our house and were helpful when updates on progress were needed.
Gary · 13 May 2024
Agent replied · 15 June 2024
Super ! Thank you Gary we really appreciate your review. Best Wishes -The Acorn Group
★★★★★ 5/5
GoogleSuperb service - 100% would use again (which I actually am doing!).
Despite delays with my management company and it clearly being a very busy time for property sales / purchases, Stuart at John Payne was great. I was always …
Simon · 8 October 2021
Agent replied · 15 June 2024
Thank you Simon for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Stuart and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleThe service in this office is just second to none and I would like to extend my best regards to Jack P. and Fatos who played an instrumental role in securing the property in the area. …
Chidde · 8 October 2021
Agent replied · 15 June 2024
Thank you Chidde for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Fatos, Jack and their colleagues. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 4/5
GoogleVery positive overall. Always helpful and responsive.
Alexandre · 13 May 2024
Agent replied · 15 June 2024
Glad to learn your experience was a positive one! Thanks so much
★★★★★ 5/5
GoogleGreat to work with. Would highly recommend.
Richard · 2 August 2025
★★★★★ 2/5
GoogleInitially exceptionally helpful with no holdups and a very speedy process however, as soon as the tenant was found and I told them no property management was required the communication ceased. Constant chasing was required on status and …
Emma · 8 October 2020
Agent replied · 15 June 2024
Hi Emma. I am sorry to hear this. I am not in the office today but will investigate on Monday and get back to you. Thanks for raising this. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe switched agents to John Payne and noticed a tangible difference in service and expertise from the outset. Their photos were second to none. …
Craig · 8 October 2022
Agent replied · 15 June 2024
Thank you Craig for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Stuart and his team. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleBuying my first property- the experience was excellent. My requirements changed during the process and Freddie Jacobs from the Plumstead branch listened to what I was looking for and referred me to the Woolwich Branch. Received a call …
Gianluca · 8 October 2019
Agent replied · 15 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleGreat customer service, very professional, with you every step of the process. Having spoke to and dealt with other agents, these guys are by far the best, Highly recommended if you want a sale on your house
Mahmood · 14 May 2020
Agent replied · 15 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleGreat service! We could’ve not done it without your patience, knowledge and continuous support with (what seemed like) never ending exchange process. Thank you for everything!
Diana · 14 May 2022
Agent replied · 15 June 2024
Thank you Diana for leaving us a 5* review. We are really happy that you were pleased with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleJust secured a property with John Payne, the process was smooth and Liam in particular was very responsive, professional, helped with every step & answered any questions we had. Highly recommend.
Natalia · 14 May 2021
Agent replied · 15 June 2024
Thank you Natalia for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Liam and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI had a positive experience selling my flat, and would be happy to use again.
Stephen · 14 May 2023
Agent replied · 15 June 2024
Thank you Stephen for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleVery friendly and professional outfit. Stuart managed to help us buy the flat and then sell it a few years later. Highly recommend!PositiveResponsiveness, Professionalism
Zak · 16 June 2022
Agent replied · 15 June 2024
Thank you Zak for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Stuart and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleVery friendly and professional outfit. Stuart managed to help us buy the flat and then sell it a few years later. Highly recommend!
Zak · 14 May 2022
Agent replied · 14 May 2026
Thank you Zak for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Stuart and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleOverall a brilliant experience! Very responsive and helpful throughout the whole process!
Krish · 14 May 2023
Agent replied · 15 June 2024
Thank you Krish for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleNo nonsense and easy to the point.
Lisett · 14 May 2023
Agent replied · 15 June 2024
Thank you for leaving us a 5* review. Best wishes- Karen Hedges Acorn Customer Services
★★★★★ 1/5
Google31d Walmer terrace viewing.lied by the customer service and the agent didn’t come up totally liers never recommend to anyone
Mehmood · 14 May 2021
Agent replied · 15 June 2024
Dear Mehmood, Having spoken to the office, it is my understanding that you were a little late for your appointment. Unfortunately our negotiator and another appointment yo get to, but we did offer to show you around later in the day. I have … More
★★★★★ 5/5
GoogleThank you so much for your professional service.Specially David Rogers for all you help.It made a huge difference having you at the end of the phone.
Kaushik · 14 May 2019
Agent replied · 15 June 2024
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleRating only, no written review.
Christine · 26 April 2025
Agent replied · 13 June 2025
Dear Christine Sherburne, Thank you for taking the time to review your recent experience with our John Payne Woolwich branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
