John Payne reviews

★★★★★ 5/5

Google

Bradley assisted us in purchasing our first home. We are very grateful for his consistent clear and swift communication. He made the process feel less stressful, which we greatly appreciated. William was also a great help, and was available on the odd-occasion that Bradley wasn’t around. We also had another positive experience with Christopher, who assisted us with witnessing a signature and scanning a document for us. Overall, there is a really great and helpful team at Woolwich, thank you!

Jas · 6 August 2026

★★★★★ 5/5

Google

Highly recommend Faruq - we had a wonderful experience working with him! From the very start of home viewing through to the pre-tenancy stages, he was on top of everything. He is super fast to reply, highly responsible, and always friendly and easy to talk to. Faruq truly goes above and beyond for his clients, extending his support whenever needed and always giving us reassurance along the way. Thank you Faruq, sincerely for all your support, for navigating the challenging conversations on our behalf, and for making the home hunting journey much less stressful.

Kelly · 10 June 2026

★★★★★ 5/5

Google

I had an outstanding experience working with Will Chidley at John Payne, he truly deserves a 5⭐ review for selling my Woolwich property. From start to finish, Will was exceptional. His expertise, attention to detail, and proactive approach really set him apart from other estate agents in the area. He kept me informed at every stage, handled everything with total professionalism, and made what can often be a stressful process feel seamless and well-managed. What really stood out was his commitment and drive to get the best possible outcome, he went above and beyond throughout the entire sale. While I hadn’t personally worked with Will before, my family previously used John Payne to sell another property locally and had a great experience, which gave me full confidence, and he absolutely delivered. If you’re looking to sell a property in SE18, Will is without a doubt your man. Couldn’t recommend him more highly!

Jamie · 2 April 2026

★★★★★ 5/5

Google

We had a great experience with our move, thanks to Faruq at John Payne. He was excellent at communicating and was always easy to reach whenever we had questions. We were working to a very short deadline to get into the property, and he made the whole process feel smooth and stress-free. Alice was also a huge help, sending all the documents promptly and keeping everything on track. I’d definitely recommend Faruq, Alice, and the team at John Payne .

Francisca · 16 February 2026

★★★★★ 1/5

Google

Sadly, we did not have a good experience. The Estate agent Bradley kept on trying to show us the same flats again and again although I had written clearly that if I was interested to see a flat again I would clearly say so. He said things like I will show you the flat in Axell House if you put an offer on the Golding one. Or he would say it is the same floor map so no need to visit the other one. It is the same light as well so no need to visit. I organised to visit with my husband some specific flats two weeks in advance and it turned out he wanted to show us the same flats again (Golding House and 103 Seagrove). He did not organise to visit one of the flats we were interested in because he only contacted the landlord one day before. He tried to contact him several times on the day of the visit but he did not reply. I tried to change estate agents within JPayne but it did not seem possible. We were expecting 4 visits and got only one. We had travelled from Blackheath and left upset and disappointed. Avoid!

Annie · 9 January 2026

★★★★★ 5/5

Google

A huge thank you to William and Can for their good work in the sale of a flat in Woolwich. They were proactive, responsive and professional in all my interactions from the beginning to the end despite the occasional set-back. I would happily use them again.

Vivek · 6 September 2026

★★★★★ 5/5

Google

The agents at John Payne Woolwich were very effective, and came up with a good strategy for getting the best offer on our property. Jack was excellent, John negotiated tirelessly for us, and Katie in particular did everything to keep us on track and help the flow of communication between the parties. Everybody worked hard towards the completion of our chain and we are very happy to have chosen John Payne for our sale.

Eva · 9 January 2026

★★★★★ 5/5

Google

Exceptional Service, Highly Recommend! I had an outstanding experience purchasing my property through John Payne from start to finish, the team was professional, knowledgeable, and incredibly supportive. A special thanks to Jack, who played a crucial role in communicating with both solicitors and ensuring we completed on time. His dedication and efficiency made all the difference! Communication was excellent throughout, and they were always available to answer any questions promptly. Their attention to detail, honesty, and dedication to customer satisfaction truly set them apart. I highly recommend John Payne to anyone looking to buy or sell a property. If you're looking for a reliable, friendly, and efficient estate agent, look no further!

Leonardo · 16 September 2025

★★★★★ 5/5

Google

John Payne has been very instrumental for the quick sale of my property in Woolwich Arsenal. I have used their services previously both for purchase and selling. They have always been very professional, kind and truly understand the market. My recent sale through Jack Power and his team was very swift. They were on top of every update from the solicitors to the buyers which helped in the speedy exchange of contracts. I highly recommend John Payne if you wish for a quick sale/purchase.

Vik · 2 September 2025

★★★★★ 5/5

Google

I want to extend my sincerest thanks to Can for his unwavering support throughout the entire process of purchasing our property. From the very beginning to the very end, he was incredibly supportive and consistently made me feel like he was acting in my best interest as his client. Our situation was complex, we needed to purchase a property within an extremely tight two-month timeframe. Against all odds, Can made it happen. He went the extra mile, he diligently followed up with solicitors on both the buyer’s and seller’s sides, ensuring all documentation was accurate. What truly stood out was Can’s accessibility and dedication. I could call him anytime, and he proactively called me every day to update me, check in on how things were progressing, and ask if I needed anything. I simply cannot thank him enough. If everyone approached their work with the same level of dedication, professionalism, and care as Can, the world would undoubtedly be a better place. Thank you, Can, for everything, you truly made a difference in this process, and I’m incredibly grateful.

Ivanna · 22 August 2025

★★★★★ 5/5

Google

William provided an excellent service throughout my purchase. He was always professional, friendly and incredibly responsive, replying to emails and messages very quickly and answering all of my questions clearly. He kept me updated at every stage, which made the whole process much less stressful. I particularly appreciated how proactive he was in helping the transaction progress. He regularly chased the seller's solicitor and other parties involved to help ensure we completed on time, which I really appreciated. His communication, efficiency and willingness to help made a big difference throughout the process. It was a pleasure working with William, and I would highly recommend him and the John Payne team to anyone looking to buy or sell a property.

ZHIPU · 11 September 2026

★★★★★ 5/5

Google

Absolutely outstanding service in selling our flat in a competitive market. Jack Power is the most personable estate agent we’ve ever met and was incredibly helpful throughout- from valuation, to discussing offers, to accepting. Honest and straight forward. Can did a great job with our flat viewings and was great at giving potential buyers the low down on the area. Alison was indispensable in helping the sale to move along and go through, acting as a constant go between solicitors, buyers and sellers. Genuinely can’t recommend these guys enough. Reasonable priced fees.

Becky · 4 April 2025

★★★★★ 5/5

Google

I cannot thank Jack enough for all his support and patience throughout our first property purchase process. From start to finish he went above and beyond, despite the challenging situation we were in. Super professional, dedicated and always available. I highly recommend John Payne Estate agency, I really wish more people had the same level of care, dedication, and expertise. Thanks so much again.

Paola · 16 September 2025

★★★★★ 1/5

Google

Very unprofessional conduct from John Payne Estate Agents. As estate agents they should know the regulations, including that only one board per building is allowed and boards should be removed within 14 days after a sale under the Town and Country Planning Regulations. Multiple boards were left outside our building at 41 Wellington Street (SE18) for over a year. Two boards had previously fallen and could have seriously injured someone if a pedestrian had been walking there at the time. One has since been removed, but several boards remain fixed along the fence and two more are lying in the landscaping. This level of negligence is concerning and does not inspire trust in the professionalism of this agent. The issue will be reported to the Royal Borough of Greenwich council.

Sasa · 19 March 2026

★★★★★ 5/5

Google

We recently sold a rental property in Woolwich thanks particularly to Jack, and also Chris, at John Payne. Although this was a challenging sale for a number of reasons, Jack made considerable efforts to overcome various difficulties along the way, resulting ultimately in a successful sale at a good price. We also found Jack and Chris very personable and helpful in dealing with our queries, and offering advice throughout the sale. We would have no hesitation in recommending John Payne based on our recent experiences. Thank you!

Richard · 17 September 2024

★★★★★ 5/5

Google

I had great experience working with John Payne during my housing journey. They were very quick, efficient, respectful and handled the communication between me and the vendor with professionalism. William, Can and Katie and team, thank you all.

Thao · 16 January 2026

★★★★★ 5/5

Google

Exceptional Support from Jack Power !!! I recently worked with Jack Power on a challenging 16-week property purchase, and his exceptional support made all the difference. Jack acted as a crucial buffer between myself and the seller, ensuring clear communication and pushing for results. He was always available to address my concerns, providing invaluable guidance and expertise. Jack’s dedication and proactive approach were instrumental in successfully completing the sale. Without his help, I doubt the purchase would have been possible. I highly recommend Jack Power to anyone seeking a real estate agent who goes above and beyond for their clients.

Lavinia · 22 August 2024

★★★★★ 5/5

Google

Faruq was a great help! Impeccable communication. Efficient updates, fast processing, super polite l. We are in our new home and are very grateful.Faruq and John Payne made the process less stressful.

Lili · 16 February 2026

★★★★★ 5/5

Google

I had an excellent experience with John Payne, thanks to one of their outstanding housing agents called Farouk. He was truly up to the mark, kind, professional, always available, and genuinely happy to help throughout the entire process. He made everything so easy and stress-free, explaining each step clearly and ensuring I was comfortable and informed at all times. I couldn’t have asked for better support, and I would highly recommend both him and John Payne to anyone looking for a smooth and reliable housing experience.

Kakembo · 9 February 2026

★★★★★ 5/5

Google

I had an excellent experience working with John Payne Estate Agents. Special thanks go to Bradley and Katie, who were great in keeping me informed throughout the process. Bradley did an good job of keeping me in the loop with everyone in the chain while working to secure a completion date. They were always quick to respond, and Katie consistently followed up to ensure any questions or concerns I had were addressed.

Joshua · 2 April 2026

★★★★★ 5/5

Google

Great experience with Faruq and the team. They were all professional and communicated well throughout. I would definitely recommend to anyone. Made getting a new place stress free!

Rosie · 16 February 2026

★★★★★ 5/5

Google

Whatever Jack Power is paid, he deserves double! I have never dealt with a more honest, straightforward and hardworking estate agent in my life. Jack was the primary reason my sale did not fall through. He would continuously chase both sides until we got a response. I completed on a property this week which would have taken much longer if it wasn't for Jack. Thank you so much!

Hans · 17 September 2024

★★★★★ 4/5

Google

From start to finish with our flat sale, Jack, Henry and Daisy were very helpful, supportive and proactive. More importantly for us, they were responsive. We really valued how they kept us regularly in the loop after every viewing and went above and beyond on some occasions - including being responsive on a Sunday when someone didn’t turn up for a viewing. Very happy with our experience using the JP Woolwich team, and would highly recommend. Jo and Alfie

Jo · 1 October 2023

★★★★★ 5/5

Google

I recently sold my apartment in Woolwich and chose John Payne for their knowledge of the neighbourhood and leasehold within the private estate. From start to finish, I received excellent customer service and professionalism. Within two weeks, I had several offers. Toward the end of the process, there were complexities out of our control with the leasehold and land registry. I was impressed with how they managed buyers' queries and addressed my concerns. They also took care of the keys, allowing various surveyors access to the home when I wasn't available. A big shout-out to Jack Power, Vishal Bhatt, and Alison McAdory, who worked as a great team. I highly recommend John Payne Estate Agents.

Deborah · 16 September 2025