Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleIf I could give them a zero rating, I would.
Avoid at all costs if you are selling your property which is not around Woolwich station or nearby.
They have shown no accountability, expertise, customer service or even common sense. It’s not just their inability to sell the property, but their generally poor attitude around doing so.
I did check these Google reviews before deciding to go with them, but the service didn’t live up to expectations.
H · 17 September 2024
Agent replied · 15 June 2024
Dear Hoai. I can assure you that all reviews on this platform are completely genuine and would ask that you remove this comment to avoid us taking the matter further. We are of course sorry that you have been unhappy with the service you have experienced and would ask that provide us with some information of the issues by emailing customerservices@acorngroup.co.uk. You can also see how we dealt with services issues here.
https://www.acorngroup.co.uk/complaints-procedures
★★★★★ 5/5
GoogleJack was exceptionally helpful throughout the process of selling our property, regularly keeping in contact to update us on viewings and after we had accepted an offer. We couldn’t have asked for a better agent!
Isabelle · 16 April 2024
Agent replied · 15 June 2024
Hi Isabelle, thank you so much for your kind words! We're thrilled to hear that Jack provided exceptional service and kept you informed every step of the way. We're grateful for the opportunity to assist you with selling your property. If you need anything else, feel free to reach out.
★★★★★ 5/5
GoogleJack was a pleasure to deal with from the beginning and his persistence and diligence throughout helped ensure that what turned out to be a very difficult sale eventually went through. Thank you Jack!
Pete · 16 April 2024
Agent replied · 15 June 2024
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. Thanks. Customer Services
★★★★★ 5/5
GoogleJack and his team at John Payne Woolwich did a wonderful job and assisted the sale with great enthusiasm and commitment. I would recommend them to anyone selling in or around Woolwich.
Matthew · 16 May 2024
Agent replied · 15 June 2024
Thank you for taking the time to share your positive experience, Matthew! We are thrilled to hear that Jack and the team at John Payne Woolwich provided you with exceptional service. We appreciate your support!
★★★★★ 5/5
GoogleI really enjoyed working with Bradley. He was very communicative and efficient and helped us navigate a tricky market. Would recommend him happily
Charles · 16 February 2026
Agent replied · 16 April 2026
Dear Charles Duffield,
We greatly appreciate your 5-star review and the time you took to share your experience with Bradley. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind Regards,
John Payne Woolwich
★★★★★ 5/5
GoogleI would highly recommend John Payne Woolwich Estate Agents. During a tricky sale process and lack of communication from my solicitor, John Payne were extremely proactive and supportive. Thank you in particular to Alison and Bradley!
Helen · 16 October 2025
Agent replied · 16 April 2026
Dear Helen
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThe sales team at John Payne were incredibly helpful and knowledgeable when assisting with the sale of my flat in the local area. Greatly appreciate their calm and cool manner as well as always being free for a call or calling back if unavailable during what was at times a stressful period to get the sale complete. Jack and Chris thanks again for all your help!
Arslaan · 17 September 2024
Agent replied · 15 June 2024
Hi Arslaan, thank you so much for your positive review! We're thrilled to hear that our sales team was helpful and knowledgeable during the sale of your flat. We understand that it can be a stressful process, so we're glad we could provide assistance and support. We'll make sure to pass on your appreciation to Jack and Chris. If you ever need anything else, don't hesitate to reach out.
★★★★★ 5/5
GoogleJack was fantastic and I wouldn't hesitate to recommend him and John Payne (and I never thought I'd be saying that about an estate agent!)
Louise · 13 May 2024
Agent replied · 15 June 2024
Thank you Louise for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jack and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI recently used John Payne to sell my flat and the team were fantastic, Jack, Can and Vishal in particular. The flat took a while to sell but I was always kept up to date on the market, what they were doing to drive engagement and options available to me.
After receiving an offer the team really helped make this a quick sale.
Thanks for everything
Chris · 16 September 2025
★★★★★ 1/5
GoogleTotally disgusting 🤮 with their waits ethic . I been viewing a property on Abby wood one week ago. I see , kind of like it and I decided to put an offer down for it . Past already a week from the time I did and I didn’t get any follow up or updates to regards . They take customers for granted and that isn’t the right way . …. They should be. Used as estate agents isn’t worth it .
Julian · 1 October 2023
Agent replied · 15 June 2024
Dear Julian. I am sorry to read this and would like to investigate where this has gone wrong. Could you email me please with your details. Thanks. Andrew Roberts (andrew.roberts@acorngroup.co.uk)
★★★★★ 5/5
GoogleWe met Jack Power while looking for an appartment to buy. His conciencious, polite and dedicated approach made us commission him for the sale of my partner's house. The process was seamless and fast. Jack was very communicative so we knew …
Liri · 8 October 2022
Agent replied · 15 June 2024
Thank you Liri for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jack and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleJack was extremely helpful in getting our move over the line and remained responsive to calls and emails throughout the process.
Julian · 16 April 2024
Agent replied · 15 June 2024
Hi Julian, thank you so much for your kind words! We're delighted to hear that Jack provided excellent assistance and maintained open communication during your move. We appreciate your feedback and look forward to serving you again in the future.
★★★★★ 5/5
GoogleI sold my one bedroom apartment through John Payne in Woolwich, all thanks to Stuart Wood. Before appointing John Payne, I had an appointment with Stuart in my home and from the very beginning, Stuart was kind, honest, open and …
Janine · 8 October 2022
Agent replied · 15 June 2024
Thank you Janine for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Stuart and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleJack was very professional and very prompt will all our dealings with him. He is very responsive and he did try to help us with getting our offer through. Unfortunately, the sellers did not accept. But he did manage to assist us as smoothly as possible and every step of the way.
Joyce · 14 May 2020
Agent replied · 15 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jack and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe used John Payne to sell our property. We initially had Stuart come to value our property and explain the entire process to us. Stuart and Jack both arranged viewings for us and were very professional. We were kept up to date each week on the state of the market around our area and once we had accepted an offer, they were very responsive and on top of the whole process. Would definitely recommend.
Le · 1 October 2023
Agent replied · 15 June 2024
Super ! Thank you so much for the great review, it means a lot to us ! Best wishes The Acorn Group Customer Service Team
★★★★★ 5/5
GoogleJohn Payne were communicative throughout and pushed with both sides solicitors to get deal done for a good time for both parties, I dealt with Jack power specifically and he was very diligent and professional towards getting the job done
Kunal · 14 May 2022
Agent replied · 15 June 2024
Thank you Kunal for leaving us a 5* review. We are really happy that you were pleased with the service you received from Jack and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe are grateful to Jack Power and the team for persevering with the sale of our flat in Woolwich, which took over a year due to the lockdown and COVID-19. The communication during the conveyancing process was excellent and Jack and the team …
Pawda · 8 October 2021
Agent replied · 15 June 2024
Thank you Pawda for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jack and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleExcellent service from the Woolwich branch of John Payne for my recent property sale, from the initial conversation, to getting it on the market - and then having an offer to accept on the first weekend of viewings. The great service didn't stop there, as Jack Power at the branch was instrumental in ensuring the sale progressed as fast as possible, keeping me updated and sane amongst it all. Thanks to all the team at John Payne Woolwich, very happy to recommend their very professional and friendly work.
Dawn · 1 October 2022
Agent replied · 15 June 2024
Thank you Dawn for leaving us a 5* review. We are really happy that you were pleased with the service you received from Jack and his colleagues. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleJack and Daisy were great from the beginning until the completion date. Clear communication and very helpful throughout the whole process.
Perri · 16 June 2023
Agent replied · 15 June 2024
Thank you Perri ! we appreciate the 5 Star review. Kind regards Karen Hedges Acorn Customer Services
★★★★★ 5/5
GoogleThe team at John Payne were great in helping me complete my flat purchase. From showing to sales progression, they were very efficient. Their communication was frequent and clear, and they were always available. Even when I had to leave the country for an emergency, they continued communication and took into account the time difference for me.
Calvin · 1 October 2023
Agent replied · 15 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thank you Karen Hedges Acorn Customer Service
★★★★★ 5/5
GoogleJack Power was brilliant during a lengthy and tricky sales process. Highly recommend him.
Gavin · 14 May 2023
Agent replied · 15 June 2024
Thank you Gavin for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jack and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleProfessional, quick response to all my queries. I would recommend, and plan to use again. Liam and Julie were both excellent.
Francesca · 14 May 2022
Agent replied · 15 June 2024
Thank you Francesca for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleFrom start to finish Jack Power from John Payne estates in Woolwich was very professional, efficient, honest and straight talking. …
Scott · 8 October 2021
Agent replied · 15 June 2024
Thank you Scott for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jack and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleJohn payne have been amazing to work with in regards my property sale, kind understand and diligent true professional, I would recommend to all my friends and family. I would like to say a big thanks to jake he is a man of his word a true gentleman worth his weight in gold.
Richard · 13 May 2023
Agent replied · 15 June 2024
Brilliant ! thank you Richard, we really appreciate your kind words. Karen Hedges Acorn Customer Services
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