Trusted Agent profile · London
Verified
★★★★★
291 reviews across 1 platform
119 Burnt Ash Road, London, SE12 8RA
John Payne's office in London, at 119 Burnt Ash Road, is rated 4.9 out of 5 across 291 reviews on 1 platform, including 291 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for John Payne, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWill is wonderful
Thank you for your fantastic 5-star review, Nicole! We’re delighted to hear such lovely feedback about Will. We’ll be sure to pass your kind words on to him, he’ll be thrilled to know he made such a positive impression. Thank you for choosing John Payne, and we really appreciate you taking the time to leave a review.
5/5
GoogleYou can trust them......
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleWe used John Payne's Lee Green branch to manage both the sale of our exiting property at the time and the search for the next home. Nothing was too much trouble and while Claire, managed most of our day-to-day …
5/5
GoogleStumbled across John Payne when passing through Lee and the service couldn't have been better. Understated and friendly and not at all the stereotypical estate agents, Will found us a place instantly and Chris helped us get an offer …
5/5
GoogleRating only, no written review.
Dear Helen Kenny, Thank you for taking the time to review your recent experience with our John Payne Lee branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleRating only, no written review.
Dear Gaurang Torvekar! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Care Team
5/5
GoogleJohn Payne handled our house sale and the purchase of our new property. They were fantastic throughout - extremely professional, thorough and courteous. I never once had to chase them for information, they kept us well informed regarding …
5/5
GoogleJohn Payne, as represented by manager Chris Wadeson, certainly gave value for money and earned their fee during my recent sale. They acted as conduit between myself as seller and the purchaser to make the transaction complete, overcoming …
5/5
GoogleA very big thank you to MARK HORAK of the John Payne Estate agent for helping me secure a place in Brunt Ash Hill in a hassle free manner. Thanks once again for your high level professionalism.
5/5
GoogleWe had a very pleasurable experience selling our home with John Payne. They worked very hard to get everything "just right", and found us exactly the type of buyer that we hoped for. A great team.
5/5
GoogleChris and the whole team at John Payne were extremely helpful and throughout our purchase. They were able to support with all aspects of the process from beginning to end, were professional throughout and timely in all communications.
5/5
GoogleGreat experience!
Dear Amy Gorton We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleVery efficient and friendly staff who go out of their way to keep you in touch and provide a first class service. We were very pleased that they handled our rental and sale. Malcolm and Hattie Read.
4/5
GoogleRating only, no written review.
Hello Rachel Maby Thank you for your review. We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
4/5
GoogleRating only, no written review.
Hello Chris Priest Thank you for your review. We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
GoogleRating only, no written review.
Hello Sophie Wakefield Thank you for your review. We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
Googlegreat viewing
Dear Christoph Meseg, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, John Payne Lee
5/5
GoogleRating only, no written review.
Dear Jack Peachman, Thank you for taking the time to review your recent experience you have had with our team at John Payne Lee. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleRating only, no written review.
Hello L O Thank you for your review. We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
GoogleRating only, no written review.
Dear Joshua Roberts! Thanks for the amazing review and star rating! All the best, Customer Care Team
5/5
GoogleRating only, no written review.
Dear M Sp, Thank you for taking the time to review your recent experience you have had with our team at John Payne Lee. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleRating only, no written review.
Dear Michael K, Thank you for the great review of our John Payne Lee team. It's fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleSuper helpful
Dear Rory Humber, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleRating only, no written review.
Dear, Leigh Poulten! Thanks for the great review! All the best, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: John Payne, London won Trusted Agent.
