John D Wood and Co Short Lets London reviews

★★★★★ 1/5

Trustpilot

Terrible on all counts!

From the moment we were given notice John D Wood failed to give anything like a decent service - emails and calls were rarely responded to. Duplicate requests for information came from a range of staff, often no response to contact - you literally have to bombard them with emails / calls to get any communication and return of deposit after months of leaving the property and a significant period (nearly a month, not the 10 days legally required I believe?) since the landlord confirmed an agreed amount.One staff member I think had good intentions and was helpful on speaking to her but the process will wear you down. I think the corporate / company ethic and values must be rotten as they simply do not provide any tiny hint of service that you might expect from a professional outfit. On checking other review sites and this one, I realise we are not alone in our experience. I'm not sure if they read these reviews, but clearly systemic change needs to happen soon or word of mouth will surely stop any further business going their way??

Lee · 23 October 2019

★★★★★ 1/5

Trustpilot

Very biased towards the landlord

Very biased towards the landlord. Tenants please avoid if you want your deposit back as they would report issues at checkout that would be there at checkin. Last week I received an end of tenancy report which state issues which were present when my tenancy started. Since I've been taken advantage of many a times by rogue estate agents and I've learned my lesson so I made detailed recordings of the property at the start & end of the tenancy where I cover each and every inch of the property. I just emailed them one of the video and took screenshots from other videos that show that the issues were there beforehand. I did email Amy earlier that these were present at checkin but instead of checking the records she is going ahead to get repair quotes & ask for deductions from my deposit. I will leave as many negative reviews as I can! even register www. avoid-johndwood. com so innocent people can avoid getting ripped off.

Sohrab · 7 October 2019

★★★★★ 5/5

Google

Katherine Sweetingham did a stellar job of finding the perfect home for me in 1 day. As I moved to the UK from abroad, having to deal with all the complexities of getting overseas letting references, payments etcetera, she was extremely helpful to get things sorted for me quickly.

Lotte · 16 April 2019

★★★★★ 5/5

Trustpilot

Exceptional service from Rupert and Ellie

Rupert Simmonds and Ellie Bowers at John D Wood in Notting Hill Gate are both absolutely exceptional agents. My husband and I have, as landlords, had dealings with many agents in London but Rupert and Ellie are head and shoulders above all agents we have interacted with. Their attention to detail, knowledge and amazing and caring customer service is in a class of its own. They are both a massive credit to John D Woods. Malini Kamerkar

Malini · 30 September 2020

★★★★★ 5/5

Google

Keelie was a great help from start to finish. Very professional, and quick to respond which was helpful given we had about a week to turn the agreement around and then move in! Highly recommended.

Adam · 16 April 2015

★★★★★ 2/5

Trustpilot

Asked you for a good review and their job done

They acted very helpful and responsive at the beginning of your renting to win a good review from you, and after that... they attitude changed

EOInLDN · 26 April 2023

★★★★★ 1/5

Trustpilot

Terrible experience, Not professionals!!

Terrible experience.They are unprofessional and unreliable.. Contacted agency and fixed a time view property in Headington, Oxford. I went and waited near the property and no one turned up. After 20-25 mins I called them again and they were saying let is already agreed on that property. They had no courtesy to inform me and the viewing schedule was not even in their dairy!! I would not recommend this agency.

Suraj · 12 October 2021

★★★★★ 5/5

Google

I went through several agencies in the area looking for somewhere to rent. I had the pleasure of being assisted by Keelie Field at John D Wood after requesting to view a property. She showed me additional properties and I was very impressed that she had a very good grasp of what my interests and requirements were, and she had selected very appropriate properties. On the day of the viewing Keelie took me around the properties and was very personable and professional and had an excellent knowledge of the properties and area, and all the additional questions about the properties were immediately answered by her. I ended up seeing a property I'd already seen with a different agent earlier in the day, and Keelie had an infinitely better knowledge of the property compared to her competitor. When it came to putting in an offer on the property, Kellie gave an excellent service, and the manager of the agency met with me personally, and went to additional lengths to try and secure the property. I couldn't recommend this agency highly enough, and Keelie in particular is a credit to the company!!

Craig · 16 April 2018

★★★★★ 1/5

Trustpilot

John D Wood Richmond Branch Lettings and Property…

John D Wood Lettings and Property Management Richmond Branch, are extremely unprofessional and constantly lying. They fail to manage properties, and never accept any accountability for their constant service failure. Stay away!

Charlotte · 2 October 2024

★★★★★ 5/5

Google

I can only give the highest recommendation for both John D Wood and my agent with their Lower Sloane St. office, Angus Campbell, both of whom were exceedingly attentive, very helpful and always highly professional. Angus took exceptionally good care of my wife and I, and successfully found us a great place with fabulous views infront of the Thames within a couple of weeks of meeting him. How lucky we were to have met Angus and I would not hesitate using both Angus and John D Wood again in the future. Absolutely first class. Top marks.

Marcus · 16 April 2017

★★★★★ 1/5

Trustpilot

John D Wood Richmond Branch Lettings…

John D Wood Richmond Branch Lettings and Property…

Adil · 30 July 2025

★★★★★ 1/5

Trustpilot

no deposit back after 10 weeks

no deposit back after 10 weeksI rented from John D Wood for 2 years. They were unbelievably incompetent and non-responsive for the entire tenure. now I have to ring them every week to try to get my deposit back.

William · 19 May 2024

★★★★★ 5/5

Google

We were searching for a studio in Chelsea for my father who is receiving treatment at a hospital nearby and she was fantastic, not only helping us find a suitable apartment but also in making it an easy process, for one which was not straight forward. One notable thing is that Keelie always returns calls and follows up on any query, large or small. I can see her doing very well and standing out in this business. Always an absolute pleasure to talk to as well.

Kieran · 18 June 2015

★★★★★ 5/5

Google

We had been looking for an apartment for around two weeks with a number of real estate agents, but were unable to find the right apartment. When we started working with Faron Sutaria, we were instantly impressed with their professionalism and helpfulness. They were the only agent who only showed us apartments with our exact specifications, and they found us a suitable apartment in around five days. We have been very pleased with our time dealing with them and would recommend them wholeheartedly to anyone looking for an apartment in London.

Abdulkareem · 16 April 2015

★★★★★ 5/5

Google

Looking for athe appropiate apartment isn't an easy job. You have to look for the right location, size, price et cetera and it becomes in a big trouble if you are a forein person and your lenguage is not english, that was our reality, but we meet Sofiya from FS and she help us to find the ideal apartment in a really short period of time. She was very understanding, attentive and friendly with us. We thank FS and Sofiya for thier proffesional and amazing job!

Constanza · 16 April 2015

★★★★★ 5/5

Google

We were searching for a studio in Chelsea for my father who is receiving treatment at a hospital nearby and she was fantastic, not only helping us find a suitable apartment but also in making it an easy process, for one which was not straight forward. One notable thing is that Keelie always returns calls and follows up on any query, large or small. I can see her doing very well and standing out in this business. Always an absolute pleasure to talk to as well.

Kieran · 16 April 2015

★★★★★ 5/5

Trustpilot

The perfect solution

The Lymington office lettings-department provided the perfect solution to our fixed-term renting requirement. Special thanks to Conor for his quick efficient and friendly service.

Peter · 28 October 2020

★★★★★ 1/5

Trustpilot

incredibly unprofessional

2 times they have been to appraise my house and i never hear anything back.

Farhan · 23 April 2025

★★★★★ 1/5

Trustpilot

They will make you chase your own money.

Expect this company to be totally negligent returning your deposit (even if your landlord agreed for this to be released). They will make you chase your own money for weeks after you moved out, an absolute nightmare.

Daniel · 27 April 2021

★★★★★ 1/5

Trustpilot

Condescending, unprofessional and slow

Avoid this company at all costs!!!

Simon · 23 July 2025

★★★★★ 1/5

Trustpilot

The worst agent service I have ever…

The worst agent service I have ever seen in my life. We have been dealing with them for more than a year. We wrote a letter to them complaining and nothing was ever done. They delegate their work to everyone, they just pretend they work. Never hire them.

Bianca · 7 September 2023

★★★★★ 5/5

Trustpilot

J D Wood did a fantatic job helping us…

J D Wood did a fantatic job helping us sell our flat in Wimbledon Park. We faced a few hurdles that were unexpected but Chris and Lewis got things on track and got the sale through when we had given up. I would thouroughly reccomend them if you are considering selling a property.

Maxyboy · 18 April 2023

★★★★★ 5/5

Google

Thank you very much to the Cadogan St and Chelsea Green sales team. Excellent service and a pleasure to work with.

Ryan · 16 April 2023

★★★★★ 5/5

Trustpilot

Toby Nalder at the Earl’s Court office…

Toby Nalder at the Earl’s Court office was extremely helpful and professional, making sure I always was informed of any new property and handling any request swiftly.

Belinda · 20 October 2024