Trusted Agent profile · London
★★★★★
379 reviews across 2 platforms
15, Belgrave Square, London, SW1X 8PS
John D Wood and Co Short Lets's office in London, at 15, is rated 3.9 out of 5 across 379 reviews on two platforms, including 97 Google reviews rated 4.8.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotHelpful and friendly
Always very helpful,friendly and supportive whilst remaining professional. Gave good advice. Appreciated individual circumstances. Always answered my queries. Stayed with us through a long process with a positive outcome.
5/5
TrustpilotEasy first time buying experience at JDW
Working with Sophie and the rest of her team to purchase my first flat has been great. Always quick to get back to me, friendly and making the home buying experience positive.
5/5
TrustpilotGreat help
Thank you, Paris and staff at Notting Hill office for doing a great job renting out our two-bedroom flat despite a tough market. We really appreciate your hard work and professionalism.
5/5
TrustpilotGreat job
I really appreciated Paris’s help at the Notting Hill branch. He helped me find the right flat and did a great job smoothing out any issues that came up along the way
5/5
TrustpilotChiswick Lettings Team
Laura and her team in the Chiswick Rental offices went the extra mile in advising us on every aspect of finding a new tenant for our property including help with plumbers, decorators and removals and most importantly in finding us a good selection of prospective new tenants to choose from. A very hands on operation with excellent customer service and support.
5/5
GoogleJohn D Wood were very helpful and showed me a variety of choices, to fit my requirements and needs. Harry and Ghiles were both very kind and answered whatever questions I had, and found the perfect apartment that I was looking for. I was very pleased with their team.
Thanks for your great 5* review. It's great to read that the team at John D Wood & Co provided such great service. Best wishes, Tracey.
5/5
TrustpilotExcellent service from start to finish!
I'd like to thank the whole team at John D Wood in South Kensington and in particular Umar and Angelo for introducing a buyer and working together with all parties (solicitors, managing agents, freeholders, buyer and vendor) in a friendly, personalised and dedicated way from start to finish. Although the whole process - from offer and sales memorandum till exchange of contracts and completion of the sale at the agreed price - took approximately 12 weeks, Umar and Angelo have always kept me informed of every single step towards achieving a successful sale. It was often just a text or quick phone call - even on a Sunday - which kept me motivated throughout the process. I believe that with John D Wood I have been in very good hands and would therefore highly recommend them.
4/5
TrustpilotDeposit nightmare solved
We have recently had to move during COVID. It was incredibly stressful and made worse when we found ourselves unable to access our deposit back through no fault of our own. At first I was not happy with the responses I was getting until Rupert Simmonds stepped in. He went above and beyond to cut through red tape and help us to get our deposit back in full. Rupert is a credit to John D Wood!
1/5
TrustpilotReally bad when it comes to services
Really bad when it comes to services. My deposit is stuck with them for more than 2 months. Always some lame excuse for not paying back. There is an property manager named Moesha, who will never address any query but will just be harsh I hope to give below 1 star but that the least i can go.
3/5
GoogleOverall I had a reasonably good experience with John D Wood although the information given about the property was somewhat lacking. I expect this is because the property was only being let out by the landlord for the first time. Millie Finch was our negotiator, whom I found to be charming and very pleasant to deal with. She was however quite pushy in making the sale, which I found just a tad off-putting.
5/5
TrustpilotClaire has been excellent in helping us…
Claire has been excellent in helping us find a rental properly from abroad. She was super flexible with our requirements and timing and always kept us in the loop once we found the property. She did an extra video viewing and asked many questions to current tenants on our behalf. I would highly recommend Claire and her team and if were to rent again would definitely use them!
1/5
TrustpilotI have a property which is fully…
I have a property which is fully managed by JohnDWoods , they couldn't renew my contract due to sick leave of their employee , they cant solve my problem I have to reach to tenant by myself and trying to solve the issues , 20 days pasts the contract end date .
1/5
TrustpilotDO NOT TRUST THESE PEOPLE!
This company make an appearance of disorganization, but could not possible stay in business, if they were, indeed, as disorganized as they appear. Having managed to fend me off for three days whilst I was house-hunting in France; I finally found that the gem of a house I had found - in Perpignan - was taken off the market; in order that it could be purchased by a relative of one of the partners/directors of John D Wood. Worse than inefficient and unprofessional ... very close to fraudulent! DO NOT TRUST THESE PEOPLE!
5/5
GoogleI had the pleasure of meeting Keelie when I was looking to rent a flat in London. After dealing with numerous real estate agents in London, I can say without a shadow of a doubt that Keelie has been nothing short of spectacular. From day one, dealing with Keelie has been great: very professional and at the same time very kind and understanding. Thank you Keelie for being you, I will not hesitate to recommend you to friends and family. It's been a real pleasure! - Lana
5/5
GoogleThe service Faron Sutaria has offered for letting my apartment has been prompt, courteous, friendly and professional. In particular Souhail Matrane who made all the communications between the parties extremely easy. Faron Sutaria acted in the same manner as when I sold and bought through them 20 + years ago. I would recommend them to anyone wishing to let, sell or buy their home. The team is professional and has outstanding local knowledge and understanding of the property market. Great customer service. Marika von Christian
1/5
TrustpilotI rented a property which was managed…
I rented a property which was managed by this company. The agents made promises they did not meet and the management agents are extremely poor. There was a flood and the information provided by the company turned out to be in accurate so they have refused to reimburse me for the hotel and all costs. I have had to instruct my lawyers to start a court process.
5/5
GoogleThe service Faron Sutaria has offered for letting my apartment has been prompt, courteous, friendly and professional. In particular Souhail Matrane who made all the communications between the parties extremely easy. Faron Sutaria acted in the same manner as when I sold and bought through them 20 + years ago. I would recommend them to anyone wishing to let, sell or buy their home. The team is professional and has outstanding local knowledge and understanding of the property market. Great customer service. Marika von Christian
5/5
GoogleI had my move managed by Keelie and from the start Keelie was very accommodating and friendly, with a nice personality and very helpful. The apartment I moved in to is beautiful but it had tenants before me who left a lot of possessions and the walls needed repainting, the process has been handled professionally and very easily. Keelie has been on the phone and accessible the entire time to speed up the painting and clearing out of the apartment and I'm very pleased with the ease of communication being able to contact and have things dealt with very quickly is a blessing when moving home. Overall a great experience Keelie was my point of contact and emails coming from Laura and other staff at the estate agents all around great experience and less stressful than it could have been if a different agency was involved.
5/5
TrustpilotBeckenham branch sales dept.
The team at the Beckenham branch (sales) are knowledgeable, friendly and responsive. They have been proactive throughout the process and are real experts in the Beckenham property market.
5/5
GoogleI have recently found a flat to rent with the help of Faron Sutaria and was very pleased with their approach to clients. Keelie Field and Sofiya Yakova helped me during my search and the process of moving in. They are very pleasant to work with and extremely patient and nice, I called them about 10 times every day with different questions about this and that and they were always happy to help! So overall - I would definitely recommend Faron Sutaria to my friends,
5/5
GoogleKeelie Field at FS Sloane Square helped me find an incredible apartment this month, in a pinch. We met and instantly I knew I would jive with her positive, upbeat attitude, her easygoing but direct approach, and her willingness to help us out viewing all kinds of properties in other parts of town. Our search was difficult because we were constrained both by time and our two dogs, but Keelie kept on it and found us a great space. She negotiated for us and understood our needs, and she had a real understanding of the offerings on the market. So refreshing. Thank you Keelie!
5/5
GoogleI have recently found a flat to rent with the help of Faron Sutaria and was very pleased with their approach to clients. Keelie Field and Sofiya Yakova helped me during my search and the process of moving in. They are very pleasant to work with and extremely patient and nice, I called them about 10 times every day with different questions about this and that and they were always happy to help! So overall - I would definitely recommend Faron Sutaria to my friends,
5/5
GoogleI really enjoyed the time, patience, and dedication that my agent, Miss Keelie Field, put in during my search. Keelie was eager to assist me from explaining basic terms and letting regulations to addressing all concerns and moments of uncertainty as this was my first time letting in the UK. She was an asset to have throughout my entire process. I heavily recommend specifically requesting her services in addition to the Faron Sutaria company for anyone inquiring letting services.
5/5
TrustpilotParis is a very good agent
Paris was able to help me find the ideal flat in record time. He was very responsive and provided personalized service.
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