Trusted Agent profile · London
★★★★★
303 reviews across 2 platforms
15, Belgrave Square, London, SW1X 8PS
John D Wood and Co Short Lets's office in London, at 15, is rated 3.8 out of 5 across 303 reviews on two platforms, including 96 Google reviews rated 4.8.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotNadia - An Excellent Agent (John D Wood) To Deal With
Nadia, at John D Wood, was an excellent communicator and frank about the flat, the market and clients. She was obviously knowledgeable about the product, prompt in placing the flat in the market and with viewings. I really would like to give Nadia, at John D Wood the opportunity to rent this flat for me when it becomes vacant again - I really valued and will value Nadia's approach.
5/5
GoogleHighly recommend the agency. They were very responsive and managed to get us into our new flat in no time. Especially Keelie was lovely to work with.
1/5
TrustpilotRENTERS BEWARE
RENTERS BEWARE John D Wood is a very deceitful company. They are withholding my rental deposit after nearly 4 week’s without a satisfactory explanation. They have ignored all requests and constantly lie to me. RENTERS BEWARE
5/5
TrustpilotHad a really good experience
Had a really good experience! Ellie Bowers the estate agent I was in contact with was very nice, efficient... She showed me a few properties and really into consideration what I liked and did not liked and found me the ideal flat. Her approach was not as salesy as can be with some other estate agents. Feels like she really cares about her customers. I would highly recommend.
4/5
TrustpilotJohn D Woods a great choice
We are very satisfied with a capital V with the service we received to sell our property in Weybridge. All the team are great but Ruby Rowntree who dealt with us from day 1 is excellent both caring and professional.
5/5
TrustpilotTenant changeover - handled very well
The tenants that JDW found for me in 2019 decided to leave after one year, disappointingly, but JDW (Trinity Road branch, SW18) found two people who appear to be excellent replacements, with only a 10-day void. The necessary arrangements were all made in a professional manner. I'd particularly like to single out Shoeni Oates for the excellent service and advice I've received as an inexperienced landlord.
1/5
GoogleVery rude lettings manager who calls clients insensible and decides on behalf of the landlord that offers would get rejected! It’s a shame to have employees deal this way with clients.
Hi Hisham, I am so sorry you have a negative impression of our team, we can’t seem to find your details on our system and we would like to investigate your comments further, please contact us with more information at Review@Countrywide.co.uk. Thanks so much, Amy
5/5
GoogleHighly recommend John D Wood & Co. and their agents. It was a pleasure to work with Gideon Kaldezar and Angus Campbell Both very efficient, professional and diligent Great experience, thank you so much guys!! Amanda and Alex
Dear Amanda & Alex, thank you for the great review. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Gideon, Angus and everyone else involved at John D Wood & Co. in Sloane Square. Many Thanks.
5/5
TrustpilotSam and Ailsa were amazing
Sam and Ailsa were amazing! Super responsive. They helped me at every step!
5/5
TrustpilotI found the team at Fulham led by…
I found the team at Fulham led by Eduard to be very caring and thorough, quick to respond to any queries. The team's personable approach made a big difference and built trust between us from the get go. Thank you for a successful outcome along a very smooth journey of interactions between us.
5/5
TrustpilotJ D WOOD Parsons Green
The Parsons Green office have been absolutely wonderful in the sale of our property in Fulham, offering excellent advice and exceptional service. Adrian and Molly in particular have been wonderful to work with - they are incredibly knowledgeable, and so supportive. Couldn’t recommend the team more highly!
5/5
GoogleHad an amazing experience with Keelie Field. I wish every agency could have more people like her to work with customers on that high level and plus being so friendly and ready to help. Quick and detailed exchange of emails, very professional in her field. I wish her all the best and in future will be happy to get back to her for any inquiry. Best regards, Inga
5/5
GoogleKeelie Field was very patiently with me because my poor English . I have to thank to her! Li .Ying
1/5
TrustpilotAwful experience
Awful experience. Reached end of tenancy and despite instructions being followed and agreement with the Landlord, no return of deposit as yet. Seem incapable of resolving the issue - or do not want to do so. A sad end to the tenancy and completely unnecessary. I would recommend you look elsewhere.
4/5
GoogleGreat experience!! Kellie Field was impecable helping me with everthing for my moving. I recomend Faron Sutaria!!
1/5
TrustpilotTerrible agents
Terrible agents, a bunch of kids who do not know what they’re doing. Awful at keeping you updated on the progress and very disorganised. You have to chase them and only to find out that something hasn’t been done or done too late thus you ending up missing out on the property! What a waste of time
1/5
TrustpilotThe worst of all
The worst of all. Penelope Leng showed me a property that is not ready to move in. And the renting price is increased when I told her that I want to rent. I don't know the company but I know the letting negotiator who made me unhappy about the whole experience.
1/5
TrustpilotBad tenant Chris Witts
J D Wood let my flat in Weybridge. The bad tenant Chris Witts stopped paying the rent and left the flat damaged and very dirty. He would not admit his financial responsabilities, luckily I was able to recover the debt from the deposit through mydeposits.
1/5
TrustpilotWhat a joke
What a joke! The epitome of bad and distrustful estate agents. We arranged a viewing with the Esher office and no one showed up- no email,text,call, WhatsApp- to even tell us they were late or having to cancel. And worse still- the property we arranged to view and sat waiting for 20 min was already sold.
5/5
TrustpilotWe bought our house through John D Wood…
We bought our house through John D Wood at the end of 2023.Wai, in Oxford, was brilliant and kept in touch all the way through the process.
5/5
GoogleKeelie Field and the John D. Wood team did an exceptional job helping with my relocation to London. They took the time to get to know me on a personal level and where would be the right place for me to live in the city. I highly recommend anyone looking relocate to the city that this is there first stop.
1/5
TrustpilotVery unprofessional
Very unprofessional, extremely hard to get hold of when you want something done.
5/5
GoogleKeelie Field was diligent and very responsive. Great experience all round.
5/5
TrustpilotA very satisfied customer
I have let my flat with John D Woods for many years now and the company have always found me a very good tennant. The service has been extremely good and efficient. I would like to specially mention Shioeni Oates and Imogen at the Wandsworth branch. I would highly recommend John D Woods.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John D Wood and Co Short Lets's London office has 303 reviews across two platforms: 96 on Google, 207 on Trustpilot (across the whole business).
John D Wood and Co Short Lets London is rated 3.8 out of 5 across all 303 reviews, and 4.8 out of 5 on Google from 96 reviews.
John D Wood and Co Short Lets London, 15, Belgrave Square, London, SW1X 8PS.
