John D Wood and Co Sales London reviews

★★★★★ 1/5

Trustpilot

Unprofessional

Unprofessional, non-responsive and DO NOT return deposits timely I had a problem slumlord with endless defects in the flat at 4100 a month. Landlord used JDW chelsea/earls court to manage the property. The pod never responded to email to fix anything. After 6 months we agreed to leave and pay less rent. The kid and his colleagues delayed releasing £4700 deposit for 18 days after moving out using any and all excuses until I threatened to file a dispute! Buyer be ware.

Sima · 3 February 2024

★★★★★ 1/5

Trustpilot

Terrible

Terrible, terrible, terrible.John D Wood Richmond Branch is a nightmare. They are trying to charge for the damages which they were before the tenancy started. Although the first inspection report clearly proves that the damages were there before we enter the house, they still keep trying to charge it.For your sake, I strongly recommend you avoid them.

Serkan · 18 June 2021

★★★★★ 5/5

Trustpilot

My overall experience with the John D Wood was excellent!

My overall experience with the John D Wood team was excellent! I have dealt with Millie Finch and Kate Smith and they were both super helpful and nice! What I really appreciated it was the quick responsiveness on their side every time I had a question/query. I would gladly work with them in the future!

Geri · 11 August 2021

★★★★★ 5/5

Google

Eniko Orban made the move-in process quick & easy.

Andy · 16 April 2023

★★★★★ 3/5

Google

I was one of John D. Wood's most persistent/annoying potential clients, casually looking at properties to both rent and buy for over a year. I got to know almost every employee through the process, and throughout, the were patient, kind, and professional, and . When we finally and suddenly were in a position to look more seriously, John D. Wood had the most promising properties (note: they have the "carriage" trade of the neighborhood; though not a true monopoly, the have the best properties at reasonable prices and are known to be extremely professional because they have figured out Primrose Hill's neighborhoody feel and really get to know people.) We found our beautiful garden flat through them and each step of our move was smoothly and professionally handled. Throughout the negotiation process, I felt like they somehow represented both our own and our landlord's best interests. Too, I got to know all of their contractors, and even the rare breed of inventory clerk had the same kind, professional--even funny--qualities. Once moving in, our dishwasher was replaced within three days by their management service. Overall, an excellent experience - I recommended them to our last landlord for whom they achieved results and would recommend them to anyone looking to move to Primrose Hill. Update after living in the property for a year (our experience has gone from 5 to 1 stars): the letting/sales office is fabulous, but if there is even a mention of the property being managed by John D. Wood, run, don't walk, the other way. We have had Kellie Gissing with John D. Wood manage our property, and she has been horrendous: we've endured damp proofing, two months of post-construction, and now a power outage. We have been homeless, without heat or hot water, and continually sick for three months with a newborn and a toddler and the property management office has *never* followed through with needed works or let us know how things were progressing without us following up with them multiple times. If I didn't do something, it didn't get done - why they were being paid, I don't know. After no heat in half our house for the three coldest months of the year, I finally had to find a contractor to do it myself. I could not make them care that my babies were freezing, sick, and having problems breastfeeding because of their poor property management. They even avoided my calls while homeless to find out when we could get back into the property with a five week old. Total and abysmal nightmare. This while living in a property that we actually love. p.s. their poor property management also cost our landlords thousands of pounds, too. p.p.s. Final update: I just upped the rating to three stars. After our landlords fired them and we moved out, and several employees later, I had the privilege of working with a Caroline. She was professional and prompt in returning our deposit, mail, and (silly me) light fixture after being out of the flat for a bit. Finally, they improve at managing. Unfortunately, that didn't make up for the months of pain, but I left the relationship on an upswing! Still rent and especially buy your house from them, but be leary of the being managed by them!

Lorianne · 22 June 2016

★★★★★ 1/5

Trustpilot

Untrustworthy and intimidating tactics

While it may work for some, I found the approach and behaviour of the Wandsworth JDW sales team truly abhorrent. Their wrongdoings range from the way they spoke to my husband and I right through to their sales and negotiation tactics. They frequently made (incorrect) assumptions and comments about our lifestyle and finances and throughout the purchase tried to belittle and patronise us so we followed their instructions rather than listened to our solicitor. They nothing short of used intimidation tactics and baseless threats to make us jump for their every wish. They lied in the details of selling the house, both in writing and verbally; accepted offers but broke the terms of the offers with no communication or regard that this was incorrect behaviour; and when we were finally at the end of negotiations and all paperwork ready to exchange and complete, they started upon new tales and demands trying to threaten the chain breaking if we did not comply. We’ve fed back directly to the agents involved and while sales behaviours are a common part of society, we both felt this was way over the line of acceptable behaviour. In this area of London, with this amount of money being spent in such a lovely community and neighbourhood, my husband and I were truly appalled by their style and have never come across other agents like it. We won’t be using them in the future and sadly, even if it is just this branch, our trust in the whole JDW organisation has been tainted by this truly stressful and frankly bullying experience. I can only hope our feedback is considered and agents reflect upon their handling so they do not continue to treat people this way.

Jessica · 3 November 2023

★★★★★ 5/5

Trustpilot

Very good experience with the Notting…

Very good experience with the Notting Hill team, definitely recommended!

Giuseppe · 23 April 2026

★★★★★ 1/5

Trustpilot

AVOID John D Wood Head of Lettings St Margret's/Richmond

AVOID John D Wood Richmond/St. Margaret's Branch Lettings

Lara · 6 May 2026

★★★★★ 5/5

Trustpilot

Eleni did a fabulous job

Eleni did a fabulous job, made all the paperwork seamless

Simon · 15 April 2026

★★★★★ 5/5

Google

Fantastic experience with Emmie-Lou Barclay selling our Primrose Hill property. Prompt, professional and great to work with throughout. Handled the process efficiently, and quickly achieved a sale price which greatly exceeded all expectations. Would highly recommend working with her.

Lisa · 16 April 2024

★★★★★ 5/5

Trustpilot

Amazing

We just bought our first house, and Andrina was more then helpful. As FTB, we had lots of questions 😊, but their quick response and support throughout this process made this purchase so smooth. They also work amazing as a team.I would highly recommend Andrina ! Thank you for the nice experience

Maria · 20 June 2021

★★★★★ 5/5

Google

We want to thank Luke for all his help during the process of finding our flat. He was very kind, honest and available. Great experience! Gaston & Bar

Gaston · 22 June 2018

★★★★★ 1/5

Trustpilot

Poor experience

As a landlord, I cannot recommend this agency. They have high staff turnover, are extremely disorganized, blatantly mis-inform, and oversee shoddy maintenance. The experience from the POV of the tenant seems to be just as poor. The sales team blatantly over-promises, then the landlord is left trying to understand why they are on the hook for things they explicitly did not agree to. Really a horrible experience all around.

Jenny · 4 March 2021

★★★★★ 5/5

Google

We want to thank Luke for all his help during the process of finding our flat. He was very kind, honest and available. Great experience! Gaston & Bar

G · 16 April 2018

★★★★★ 1/5

Trustpilot

incredibly unprofessional

2 times they have been to appraise my house and i never hear anything back. On the second occasion i mentioned my first experience and got told it wouldn't happen again. it did. They then contacted me a 3rd time for an appraisal. DO NOT USE.

Farhan · 23 April 2025

★★★★★ 5/5

Google

Emmie became our agent midway through the sale process. It was not simple and she handled negotiations with professionalism, tenacity and persistence. Without her, the whole thing could have been much more wearisome. Many thanks.

Ed · 30 May 2024

★★★★★ 5/5

Trustpilot

John D Wood Belgravia Thankyou

John D Wood Belgravia Thankyou, my dream home found.

Thomas · 7 April 2026

★★★★★ 5/5

Trustpilot

John D Wood Wandsworth

Jake and the team at Wandsworth were fantastic from start to finish in the sale of my property. In what has been as a trying time for many people in viewing properties the team out performed what I had expected of them and made the selling process easy from start to finish.

George · 22 January 2021

★★★★★ 5/5

Google

I like John D Wood, I have used them a lot, Kate, my letting agent has been fantastic over the years. She’s easy to talk to, use these guys if your looking for property in Primrose Hill, the customer service is fantastic.

Kamila · 23 November 2023

★★★★★ 5/5

Google

Our adviser, Emmie-Lou, did a great job in our search for a suitable property in Primrose Hill. When it came to the purchase she was proactive and diligent and gave excellent advice, as well as liaising with solicitors and the John D Wood South Kensington office. All-in-all first class service.

Doug · 16 April 2023

★★★★★ 4/5

Trustpilot

Sale of flat in the Fulham area…

I sold a flat in the Fulham area through the John D Wood team in Parsons Green/ Fulham Broadway. For various reasons (outside control of John D Wood or myself), this was a long, drawn-out sales process. I have to say that John D Wood team was at all times professional, responsive and went above and beyond to get the sale done and completed. I would certainly recommend John D Wood to my friends and contacts.

Stephen · 22 September 2023

★★★★★ 5/5

Trustpilot

I have been working with Shoeni and the…

I have been working with Shoeni and the team for 10yrs with nothing but efficient helpful knowledgeable assistance. Love them! Love they are local and established in the ‘hood. I’ve worked with sales too and can’t say enough nice things about working with Jake and his sales crew.

Jane · 28 May 2021

★★★★★ 5/5

Trustpilot

DREAM TEAM! WANDSWORTH COMMON BRANCH!!

Fabulous team at the J.D woods wandsworth common branch! Reliable, very professional and so friendly. Special thanks to Immogen, Isobel snd Sheoni! We have been landlords for many years and we are extremely happy with the service. Would definitely recommend J.D Woods Wandsworth common!! Mr and Mrs Thomas

Hayley · 6 May 2021

★★★★★ 5/5

Google

Tanika was great and easy to communicate with. She helped us throughout the process of renting our flat. Recommend

Patric · 16 April 2020