Trusted Agent profile · London
★★★★★
396 reviews across 2 platforms
166 Regents Park Road, London, NW1 8XN
Part of John D Wood and Co Sales, see every office.
John D Wood and Co Sales's office in London, at 166 Regents Park Road, is rated 3.9 out of 5 across 396 reviews on two platforms, including 114 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotI have been working with Shoeni and the…
I have been working with Shoeni and the team for 10yrs with nothing but efficient helpful knowledgeable assistance. Love them! Love they are local and established in the ‘hood. I’ve worked with sales too and can’t say enough nice things about working with Jake and his sales crew.
5/5
TrustpilotDREAM TEAM! WANDSWORTH COMMON BRANCH!!
Fabulous team at the J.D woods wandsworth common branch! Reliable, very professional and so friendly. Special thanks to Immogen, Isobel snd Sheoni! We have been landlords for many years and we are extremely happy with the service. Would definitely recommend J.D Woods Wandsworth common!! Mr and Mrs Thomas
5/5
GoogleTanika was great and easy to communicate with. She helped us throughout the process of renting our flat. Recommend
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
5/5
GoogleLovely experience at John D Wood!! Pina took away all the stress from moving and went above and beyond to get it all done in a timely manner. Overall, I would highly recommend.
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleKate Martin and her colleagues at John D Wood have consistently found me excellent tenants over many years. She and her team are great to work with. I highly recommend them.
Thank you Alex for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleThere’s nobody better than Pina in Primrose Hill! She was incredibly helpful every step of the way and a truly warm and lovely person too. Couldn’t recommend a person any more!
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have been using the Primrose Hill office for 10 years now and I have nothing but praise for their enthusiasm and professionalism in finding tenants. They work in the interests of of both parties, being transparent and honest from the beginning, which has always led to problem free and long term tenancies. The lettings team at present have been fantastic. Many thanks everyone.
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review! Best wishes, Donna (Customer Relations).
5/5
TrustpilotAlessandro Lucatello, John D Wood & Co PROPERTY MANAGEMENT
Alessandro Lucatello, Head of Property Management at John D Wood, does an exceptional job. He always goes above & beyond to ensure my needs & wishes - as a landlord - are met. This includes personally overseeing projects on my property - something he could easily delegate but chooses to see things through for himself. He's amazing - & so are his staff who have looked after me for many, many years now. I can't recommend John D Wood for your Property Management needs, more highly. First class - always!
5/5
GoogleDavid Main was proactive and efficient, one could not ask for a better service.
Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott
5/5
TrustpilotSelling with JDW Summertown
We highly recommend prospective sellers to consider JDW in Summertown. Our experience has been first class and the JDW service was highly professional right from the start - realistic estimate of house value, knowledge of the local market and how to maximise our sale price and managing our anxieties and expectations throughout the whole lengthy process to completion. The team were always professional, responsive and friendly and definitely worked hard to help us achieve our sale. They managed everything - EPC, flattering professional photographs included as part of the service, all the very many viewings, right through to chasing solicitors and other parties all along the chain to achieve completion. If you are considering selling your home, then do consider calling Daniel or Wai at JDW.
4/5
GoogleTanika and A’Ishah, our letting agents were highly attentive and helpful during the letting process. We completed our move in the space of three weeks. An unexpected problem emerged in the last couple of days, but was dealt with swiftly and professionally so that we could move in on time.
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotIncredibly rude staff
I rented a property that was part managed by John D Wood. The service was just awful - whenever we wanted something done with any urgency, they never responded. As soon as they wanted something, we'd receive really abrupt and quite rude emails demanding that we respond immediately. The tone of all staff was rude and often accusatory. I still have no idea what the landlord paid them for as they didn't manage the property as we dealt with all the maintenance issues.
3/5
TrustpilotAverage performance
A recent new tenant who turned out to be very pleasant was found very quickly. The previous Tenancy Find was supposed to be for two tenants in the flat whereas in fact there were three and I was not happy about that.
5/5
GoogleOver the last three years Kate Martín has found great tenants for my flat. I trust her implicitly and highly recommend her. Thanks, Kate!
Thank you for your amazing 5* review and your kind words. Kind regards, Lucy, Customer Relations.
5/5
GoogleThank you to Will who helped me quickly, easily and painlessly find a flat. I was relocating from NYC which is stressful enough, without the added challenge of finding a flat abroad. Will was responsive, proactive and really helped the process go smoothly. I couldn't be happier.
5/5
TrustpilotParsons Green Team
The team were excellent in helping me recently find and move into a property with short deadlines. Nicole was especially helpful in ensuring everything moved quickly and seamlessly. Would highly recommend.
5/5
TrustpilotExcellent Experience
John D Wood & Co. recently helped me to sell my property and I found them extremely professional and very helpful. Nothing seemed to be too much trouble and when a storm took down a tree and demolished the hedge, they immediately got a chap along to sort it out.Their communication regarding feedback from potential buyers was superb. I never had to chase them for information and I would recommend them to anyone wishing to sell a property.
5/5
TrustpilotThe JDW Chelsea Green sales team worked…
The JDW Chelsea Green sales team worked tirelessly to sell my property in 2020, despite the lockdowns and the pandemic. In particular, I want to thank Robert, Jamie, Sema and Will for their enthusiasm and persistence. Well done!
5/5
TrustpilotI have had consistent help and good…
I have had consistent help and good advice from all those at the Wandsworth office. Shoeni is standout in her knowledge and attitude. Communication has been excellent over the many years I have used them as my letting agent.
1/5
TrustpilotWaste of time
Waste of time. Never responded to my email enquiries or my telephone enquiries. Would not waste my time.
2/5
TrustpilotAgent not trustworthy
I was told John D Wood (Primrose Hill) were a well respected local agency with whom I could sell my property, and they seem, on the surface, very professional. But I grew to dread calls from my allocated agent - a smooth talking, cocky young man - he seemed to constantly be on the side of the buyer, not mine. He told a couple of utter lies about offers coming in, he had a total lack of attention to detail, and eventually I ended up moving to a different agency where I had a much more pleasant experience. They may be on prime Primrose Hill high street, and have lovely properties for sale, but do not let that fool you! I just did not trust them. Go elsewhere.
1/5
TrustpilotTerrible experience with the manager at John D Wood Southfields
Terrible experience with the manager at the Southfields branch. To call him arrogant would be an understatement!I have now sold and bought property through this branch. Dealing with the same agent each time. I would rather give my property away than ever use him again.If he asked a question he expected an answer immediately. sometimes calling twice in one day and following up with emails. Bullying tactics and bickering with me over any decision that didn't suit him. He has no idea how to treat customers and suspect he has no one supervising his behavior. He's a disgrace to any company and should work in a back room where he has no contact with customers.
5/5
TrustpilotHigh calibre agents
I'm the landlord of a family-owned flat in Chelsea, and have used JDW for our last two tenancies.Initially, it was clear that Ed had a better knowledge of our neighbourhood than the other agents we tried. Given JDW's reputation, their fees were more reasonable than we expected - yet surprisingly the asking price was higher. It was a no-brainer, and more surprisingly, they managed to secure this higher level of rent, rather than it being a pitch just to win the business. When it came time to find new tenants, they again exceeded our expectations by securing (in the pandemic) 12 months advance rent at nearly the same rate.I wouldn't use JDW for management purposes as they seemed slightly inefficient (perhaps as all agents are?) when they organised our EICR. Aside from this, Ed has always had time on the phone to discuss anything from particularities to the state of the market - and his experience shows. Furthermore, his lettings team are very friendly and on the ball.Highly recommended.
1/5
TrustpilotWORST company
WORST company - they try to brand themselves as trustworthy but are cut from the same cloth. I worked for them so can speak in experience but they stole my commission in broad daylight. They are simply conditioned to be a bunch of hypocrites and thieves and will ensure their bottom line is what matters. Strongly advise to stay away from them. Don't believe in their marketing - they are all black wolves in sheep's clothing.
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