5/5
TrustpilotJohn D Wood in Beckenham have made a…
John D Wood in Beckenham have made a really positive impact on the Beckenham housing market and local community since opening up. Very well done!
Trusted Agent profile · London
John D Wood London reviews
★★★★★
389 reviews across 2 platforms
501 Battersea Park Road, London, SW11 4LW
Part of John D Wood and Co Lettings, see every office.
John D Wood's office in London, at 501 Battersea Park Road, is rated 3.9 out of 5 across 389 reviews on two platforms, including 103 Google reviews rated 4.5.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleFred was excellent. I rated him really highly. Persevered in a tough climate. Negotiated a fair price. He was patient with all our numerous enquries and held our hand through the selling process as this was our first time!
Agent replied · 19 June 2024
Thanks Nicola for the wonderful 5* review! It's great to see that the John D Wood & Co team once again provided a excellent service. Best wishes, Lucy.
1/5
TrustpilotAvoid at any cost
If I could give zero I will! Awful experience starting from when they gave me the keys and then literally disappeared! Then the inventory was totally different from what I found in the house and when I contacted them they said contact the landlord we can’t do anything! Glad that the landlord was cooperative. Now after leaving the house it took them 10 days to send me the inventory checkout and I called them everyday and they gave a different story every day! Now I have been chasing the deposit for 1 month! Literally awful experience, avoid at any cost.
1/5
GoogleSo basically the new strategy that lettings agents advise and probably convince landlord to go by is: 1. List the propriety for a lower price to generate interest 2. Tell people that make offers that someone has already offered the asking price so that they can start a bidding war and drive the price up 3. Play new tenants into paying more for the actual propriety. Very nice. If you hear them saying that someone has already offered the asking price know that they were never looking to accept the asking price and just make you take part in their bidding war which means they are a very sleazy agency and you definitely don't want to be conned by them! Be smart. I hope this review helps some people realize what has become of the lettings market. Shame on you letting agents.
Agent replied · 23 August 2024
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotDelighted with how the Chelsea office…
Delighted with how the Chelsea office managed my sale, in particular Sema and Jamie. Calm, responsive, proactive and showed real belief in the project. Head and shoulders above their competitors.
1/5
GoogleSo basically the new strategy that lettings agents advise and probably convince landlord to go by is: 1. List the propriety for a lower price to generate interest 2. Tell people that make offers that someone has already offered the asking price so that they can start a bidding war and drive the price up 3. Play new tenants into paying more for the actual propriety. Very nice. If you hear them saying that someone has already offered the asking price know that they were never looking to accept the asking price and just make you take part in their bidding war which means they are a very sleazy agency and you definitely don't want to be conned by them! Be smart. I hope this review helps some people realize what has become of the lettings market. Shame on you letting agents.
Agent replied · 19 June 2024
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotKate Martin is fantastic
Kate Martin would definitely be my first choice of estate agent in the Primrose Hill and wider north west London area.
1/5
TrustpilotRUN AWAY FROM THEM!
RUN AWAY FROM THEM!I have lived in many flats in London and never have I experienced such a terrible process. First of all, we wrote down a formal offer with 1 only requirement. After our offer was accepted and we payed one week worth of rent to secure the place, they tell us that specific requirement cannot be met. They took almost 3 weeks to make the landlord sign our contract, and it was voided TWICE so we had to re-sign the contract 3 times in total as they kept adding clauses to it. During the move in, we realise the flat had not been cleaned (and the contract stated everything had to be professionally cleaned, even curtains and sofas.....) but the flat was in an appalling state really. We asked for it to be cleaned again and we are still waiting..... Not to say that we are still waiting for the landlord to pay the inventory. The people in this agency are very rude and will treat you bad. One advice, never use this agency!!!
Agent replied · 13 June 2024
Dear NG, We would like to hear more about your experience with us, so if you could email across your name and email address, we can investigate this further. Thank you, John D Wood & Co.
5/5
TrustpilotGreat result and lovely to deal with
The John D Wood team in Herne Hill led by Sarah Dirilen did a brilliant job on my sale and I couldn't recommend them more highly. They achieved a really great result having found several suitable prospective buyers and multiple offers, and all quicker than I expected. The whole team were excellent - very responsive and available, professional and a pleasure to deal with throughout.
1/5
TrustpilotWorst treatment
As a tenant by Vanet Asset Property Management (part of the John D Wood & Co Group), my comments for them are: just terrible!Such a bad treatment from one single agency. Staff turnover is extremely high, different agent each month. No issue log whatsoever, so you need to call them daily to make sure whoever picks up your case, will have the details. So many incidents where we thought our issue was progressing and being resolved, while in reality it wasn't!Forgetting/ignoring tasks, not even when it comes to deposit.Interesting to see what kind of training their agents go through? Do they know how to keep log of issues?Sorry but this is unacceptable treatment.
Agent replied · 13 June 2024
Dear MS,we would like to hear more about your experience with us, so if you could email across your name and email address, we can investigate this further. Thank you, John D Wood & Co.
4/5
TrustpilotSound advice
Our property was already on the market when we met James Setright and although it was too late to appoint them, James provided clear and comprehensive advice on issues we were having with the process
5/5
TrustpilotThe Beckenham branch have been most…
The Beckenham branch have been most helpful in trying to sell our home and the staff are hard working and friendly.
5/5
TrustpilotVery efficient and engaged team at…
Very efficient and engaged team at Beckenham. We managed to sell quickly and they really helped in getting a good offer.
5/5
TrustpilotHighly recommended
I have had really good customer service from the team at John D Wood, especially Sardar and Camilla. Sardar swiftly arranged a viewing for me and he and Camilla were fantastic pushing things through so I could have a move in date within a week. Exceptional, especially with the move in date being 2 days before Christmas.Highly recommended!
1/5
TrustpilotAwful Lettings Management
As a tenant who has had John D Wood as my lettings management for the last 6 years I can say that they are absolutely awful. They don't reply to emails, don't take responsibility, don't put out of office emails on so you can't get anything urgent done. I would never use them.
5/5
TrustpilotJohn D Wood in Beckenham have been…
John D Wood in Beckenham have been excellent so far, positive, helpful, communicate well & keep me up to date!
1/5
GoogleRented and managed my flat for 10 years but are now embarrassingly bad - left it empty for a month in this market, Forgot to send the check out report or a cleaner for 2 weeks when the previous tenant left the place in a mess and even showed it dirty, charged me twice on a gas cert and their fees when they did rent it. I switched to an independent prop manager whos discovered loads of things to improve that JDW never even mentioned. JDW wont be renting my flat again next year.
5/5
TrustpilotJDW Beckenham branch
JDW Beckenham branch, expert, friendly and efficient service. Easy to contact and responsive in a helpful and positive way.
5/5
TrustpilotThe South Kensington Sales team is…
The South Kensington Sales team is friendly, knowledgeable and tenacious. I would highly recommend them for selling!
5/5
GoogleWe recently found a new flat for rent in Battersea through John D Wood and would definitely recommend the team here. Rebecca specifically, who followed our lease, was absolutely lovely and prompt in taking care of all actions and few issues we came across. Great agent
Agent replied · 16 April 2026
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAwful experience
John D Wood owns APW, a lettings management company. Having raised a complaint against APW, I was, after a ridiculous amount of badgering, passed to John D Wood. Despite terrible reviews of APW already in place and after providing (several times) a list of 14 significant issues, I was informed they had done nothing wrong. Well, if the service (or lack thereof) I received was ‘fine’, goodness knows what this company thinks is poor service. Absolutely dreadful experience. I share another reviewer's frustration when they said they'd rather give their house away than use these guys again. Truly awful. Please don't use them.
1/5
GoogleIf I could leave no stars I would! Absolutely worst agency I have ever dealt with ! They have not been answering our emails or assisting us in anyways since our landlord gave us notice to leave the flat. We would have liked to know our rights as we have paid fees to this agency or at least to reply to our emails out of common courtesy. As soon as you move in they literally ignore you completely. Don’t bother !
Agent replied · 19 June 2024
I am sorry to read that you feel this way. So that we can look further into any concerns you may still be experiencing, please contact us via review@countrywide.co.uk. Kind regards, Scott
5/5
GoogleThe rentals team in Battersea has been letting my flat for almost 5 years now. They are professional, friendly and quick to offer advice when needed. I would highly recommend them!
Agent replied · 19 June 2024
Thank you for taking the time to leave us your wonderful 5* recommendation! It is great to read such positive words and I will of course make sure your kind words are made known to the team. Best wishes, Scott
5/5
TrustpilotFantastic service
Simon and the team worked hard to help us find a great place to rent. They always answered any questions we had straight away and the process was easy. They went above and beyond - highly recommend!
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Tell us what you need and we'll put you in touch. John D Wood and Co Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
