John D Wood London reviews

★★★★★ 1/5

Trustpilot

I would like to put 0 or less but it’s…

I would like to put 0 or less but it’s not possible, the estate agent John D Wood in Weybridge it’s a joke so unprofessional, ignoring customers after paying the deposit, only to don’t return them back with the pathetic excuse (Tegan Ellis).I don’t understand how can existing on the market the estate agency like this one , with so many 1 star reviews, apparently they try to take advantage and don’t return the money because I’m foreigner . Giorgio Mitu

Ciprian · 28 July 2023

★★★★★ 5/5

Google

Very happy with the service from this office, dealing mostly with Frankie and Anntonia. I've used John D Wood before at a different branch so thought it would worth trying a different branch. Got good advice and a sensible valuation. Property went online on Thursday, 3 viewings on Saturday and 2 offers over the asking price on Monday.

Edward · 16 April 2018

★★★★★ 5/5

Trustpilot

Fresh in the UK and never let a…

Fresh in the UK and never let a property, was a little nervous but david and the docklands team were amazing, guided me through the whole process and even met me at the property for the move in.

Julija · 18 April 2026

★★★★★ 5/5

Trustpilot

Becca is a star.

Becca is a star.I have recently rented a flat in London via JDW team. Bec has showed us the flat and answered all my detailed questions in every step with very detailed answers. She handled all our concerns during the conveyancing process with delicacy. She always came up with the best solutions to the problems and pleased both parties until the day we signed. Thank you Bec for such a smooth process.

Konstantinos · 5 October 2022

★★★★★ 5/5

Trustpilot

We really owe Peter Woods a huge thank…

We really owe Peter Woods a huge thank you for the efforts he went to , to secure the property of our dreams. We could not have done it without his help and he made the process very easy.

Customer · 9 April 2026

★★★★★ 5/5

Trustpilot

I was looking for a 2 bed in Notting…

I was looking for a 2 bed in Notting Hill and they helped me to find the right property! I will strongly recommend working with Paris, he has a great knowledge of the area and the market!

Alessandro · 23 April 2026

★★★★★ 5/5

Trustpilot

A very good experience with Kate

Seamless - that's how it felt when Kate Martin helped me find a new home. She's thorough, considerate, super knowledgeable and gave really great advice. She really is brilliant to deal with and I can't recommend her enough.

MAP · 15 April 2026

★★★★★ 5/5

Google

I can only say that the whole process has been a very positive experience. The team has been super supportive and effective specially Rosie that looked after me and all details from start to finish. A big thank you and definitely 5 star.

Giammarco · 16 April 2025

★★★★★ 3/5

Trustpilot

Individual excellence let down by lazy communication and poor tenant management

While there are pockets of excellent service and friendly staff at JDW, overall our tenancy management experience was “hands off” at best and irresponsibly poor at worst. We had multiple managing agents throughout our three year tenancy, but nobody bothered to inform us when our point of contact would change, I only found out when emails would bounce. The landlord even switched away from agent management and nobody bothered to tell me that either. When I’d call for tenancy queries our initial managing agents were helpful, but others almost made me feel as if I was inconveniencing them. This isn’t to take away from great letting agents and certain great staff, but overall experience and keeping tenants informed leaves a lot to be desired.

Matt · 27 January 2025

★★★★★ 5/5

Trustpilot

I honestly couldn’t be happier with the…

I honestly couldn’t be happier with the service from the Notting Hill branch! From day one, the whole experience was seamless, professional, and incredibly well managed. Paris, in particular, was exceptional and truly went above and beyond.

Nancy · 10 April 2026

★★★★★ 5/5

Trustpilot

Great Lettings Support Centre

As a landlord, the Lettings Support team at the Docklands & City branch genuinely exceeded my expectations. Bryan Norton Crail in particular was brilliant in a) securing a buildings insurance claim for a leaking pipe and b) holding the management company to account and getting them to accept responsibility.

D.Morris · 30 December 2025

★★★★★ 1/5

Google

Awful experience with an estate agent requested a survey for a property. They could not comprehend the difference between a specific structural report and a general structural report. We explained to the agent the difference between the two reports. We submitted the report which seems to be adequate for their lenders nevertheless they requested extra work without willing to pay for it. We have covered everything requested on the RICS survey nevertheless the agent requested extra work without acknowledge reasoning behind it as it was not required in relation to what was requested t be inspected from other professionals. Avoid this scam of Agent.

Ritzi · 16 April 2023

★★★★★ 1/5

Google

Really bad experience with Alex Oppenheim and Victoria Richards from the sales team at John D Wood Battersea. They were (or may still be) selling the property of Alex’s brother in Berber Road, Clapham. They made us waste a lot of money and time for about 9 months from the time we were ready to exchange with one disingenuous excuse after another. Feel free to PM for more details, but in essence we recommend to avoid if you can. Unprofessional.

A · 16 April 2023

★★★★★ 5/5

Google

Really easy and quick process to renting our new property. Thanks Rosie for all your fab help!!

Imogen · 16 April 2024

★★★★★ 5/5

Google

Victoria was excellent throughout the sale of our property- great communication and all went smoothly and quickly.

Chloe · 16 April 2024

★★★★★ 5/5

Trustpilot

I recommend these guys to anyone who listens!

I’ve worked with Rupert, Ellie & Zara at the Notting Hill branch of John D Wood for a number of years. It’s so refreshing to work with agents that really care about the entire letting process & not just getting the contract signed! Their due diligence is second to none & they actually do what they say they are going to do! I recommend these guys to anyone who listens because it’s hard to find people like this in the industry.

Alice · 21 January 2021

★★★★★ 5/5

Trustpilot

The Battersea Team were brilliant to…

The Battersea Team were brilliant to deal with in the sale of our property. Fred in particular was fantastic to deal with throughout the sale process. As we were immigrating to New Zealand during the sale process and had departed the UK after accepting an offer but before exchange of contracts, Fred was exceptional with providing feedback and assisting us when opposite time zones were a challenge. I would have no hesitation recommending John D Wood to other sellers in Battersea and a big thanks to Fred for all his help!

Paul · 24 November 2020

★★★★★ 5/5

Trustpilot

I had a great experience with Paris…

I had a great experience with Paris from Notting Hill. He really went the extra mile to help me secure a flat, and even when things got complicated, he handled everything calmly and efficiently.

Andrea · 14 April 2026

★★★★★ 1/5

Trustpilot

Jaw-droppingly useless

To describe the agents of the Wandsworth branch of John D Wood as 'incompetent' is to do that word a disservice. Their inability to do even the most basic elements of their job would be hysterically funny if you were not the one to bear the brunt of their idiocy. From the moment I moved in as a tenant to when landlord sold the house, any interaction with John D Wood would leave me agog at how utterly useless and unnecessarily aggressive they were at their jobs. They treated us tenants as though we were pests and an annoying inconvenience. Their bias towards our landlord wasn't hidden, and we were lucky that we had a good relationship with him that CCing him into our communications with John D Wood would lead to a solution to whatever we were trying to sort out. They surpassed themselves in incompetency when our landlord sold our house. "24 hours notice for viewings? Nah, we'll just turn up with interested buyers when we want." I came home early from work one day to find viewers ALONE IN THE HOUSE who said that the agent had "just left". Said agent also insisted that we allow the eventual buyers bring their family around on a day to view that we had said multiple times that we could not accommodate, making a viewing appointment and not turning up to the viewing, leaving me to deal with the frustrated would-be viewers. But a standout communication from this agent was when we emailed our concerns about potentially not being able to move should a national lockdown occur and being told that we were "being unnecessarily hysterical" and being "ensnared by media speculation". Upon that, we decided to leave sooner than we had planned, which turned out to be a couple of days before lockdown happened.There is also no internal communication between agents and a lot of buck-passing from what I can gather. TL;DR John D Wood's agents are incompetent, useless at their jobs, aggressive and dismissive to tenants, will not reply to communications from tenants, but will harass tenants almost hourly if they want something done "ASAP". Avoid at all costs if you are looking to rent, and be wary if you are a landlord/looking to sell.

Marian · 13 August 2020

★★★★★ 5/5

Trustpilot

Thank you Denise

Denise at the Beckenham branch was fantastic at keeping me informed of progress throughout the sales period from initial offer to exchange and completion. She was very proactive in following up and assisting with the resolution of outstanding queries. Thanks Denise

Steve · 29 July 2024

★★★★★ 5/5

Trustpilot

Have been looking for a while

Have been looking for a while, and Kirsty at Beckenham branch has been great at looking after us, as well as being incredibly patient. Thanks and we know we will get something soon 😊

SAML · 9 April 2026

★★★★★ 5/5

Trustpilot

I just moved into a new flat in Notting…

I just moved into a new flat in Notting Hill. The team was always very responsive, on top of everything! I’m so happy with my new property and the service they’ve provided.

Andrea · 23 April 2026

★★★★★ 5/5

Trustpilot

Helpful and friendly

Always very helpful,friendly and supportive whilst remaining professional. Gave good advice. Appreciated individual circumstances. Always answered my queries. Stayed with us through a long process with a positive outcome.

Jane · 15 May 2026

★★★★★ 5/5

Trustpilot

Easy first time buying experience at JDW

Working with Sophie and the rest of her team to purchase my first flat has been great. Always quick to get back to me, friendly and making the home buying experience positive.

Anon · 22 April 2026