5/5
TrustpilotI was looking for a 2 bed in Notting…
I was looking for a 2 bed in Notting Hill and they helped me to find the right property! I will strongly recommend working with Paris, he has a great knowledge of the area and the market!
Trusted Agent profile · London
John D Wood London reviews
★★★★★
395 reviews across 2 platforms
296, Kings Road, London, SW3 5UG
Part of John D Wood and Co Lettings, see every office.
John D Wood's office in London, at 296, is rated 3.9 out of 5 across 395 reviews on two platforms, including 109 Google reviews rated 4.5.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotA very good experience with Kate
Seamless - that's how it felt when Kate Martin helped me find a new home. She's thorough, considerate, super knowledgeable and gave really great advice. She really is brilliant to deal with and I can't recommend her enough.
5/5
GoogleBo did a fantastic job talking me through the process of lettings and made it all so easy and stress free.
Agent replied · 26 December 2025
It’s really lovely to read another 5* review. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Feedback and Support Team.
5/5
GoogleAn outstanding team which demonstrated a truly professional approach to the letting of our property. Ed Coxhead was professional, responsive, timely and delivered a result within a short time frame. His team were also great in dealing with all the related formalities. Commendable.
Agent replied · 14 June 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotI honestly couldn’t be happier with the…
I honestly couldn’t be happier with the service from the Notting Hill branch! From day one, the whole experience was seamless, professional, and incredibly well managed. Paris, in particular, was exceptional and truly went above and beyond.
3/5
TrustpilotIndividual excellence let down by lazy communication and poor tenant management
While there are pockets of excellent service and friendly staff at JDW, overall our tenancy management experience was “hands off” at best and irresponsibly poor at worst. We had multiple managing agents throughout our three year tenancy, but nobody bothered to inform us when our point of contact would change, I only found out when emails would bounce. The landlord even switched away from agent management and nobody bothered to tell me that either. When I’d call for tenancy queries our initial managing agents were helpful, but others almost made me feel as if I was inconveniencing them. This isn’t to take away from great letting agents and certain great staff, but overall experience and keeping tenants informed leaves a lot to be desired.
5/5
TrustpilotGreat Lettings Support Centre
As a landlord, the Lettings Support team at the Docklands & City branch genuinely exceeded my expectations. Bryan Norton Crail in particular was brilliant in a) securing a buildings insurance claim for a leaking pipe and b) holding the management company to account and getting them to accept responsibility.
5/5
TrustpilotI recommend these guys to anyone who listens!
I’ve worked with Rupert, Ellie & Zara at the Notting Hill branch of John D Wood for a number of years. It’s so refreshing to work with agents that really care about the entire letting process & not just getting the contract signed! Their due diligence is second to none & they actually do what they say they are going to do! I recommend these guys to anyone who listens because it’s hard to find people like this in the industry.
5/5
GoogleI used John D Wood for the first time. I have been renting my property for 10+ years. I was considering one of the online agents to reduce costs. However, Will Richardson convinced me in a gentle, not a hard sell approach. I was assigned Louna on his team who was exemplary from start to finish. Everything WIll committed to was delivered and more. Not only was Louna Del Barrio in constant communication and so passionate about finding me the best tenant but also her style and ability to wait for me to come to decisions about lowering prices (vs pushing me). Plus her guidance was spot on as we secured the higher price by following her strategy around pricing to get viewings and then securing multiple offers. It was the best experience I've ever had with an estate agent. Helpful, customer centric and nothing like the stereotypical hard sell. Instead it was consultative and secured a great outcome.
Agent replied · 14 June 2024
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotThe Battersea Team were brilliant to…
The Battersea Team were brilliant to deal with in the sale of our property. Fred in particular was fantastic to deal with throughout the sale process. As we were immigrating to New Zealand during the sale process and had departed the UK after accepting an offer but before exchange of contracts, Fred was exceptional with providing feedback and assisting us when opposite time zones were a challenge. I would have no hesitation recommending John D Wood to other sellers in Battersea and a big thanks to Fred for all his help!
5/5
TrustpilotI had a great experience with Paris…
I had a great experience with Paris from Notting Hill. He really went the extra mile to help me secure a flat, and even when things got complicated, he handled everything calmly and efficiently.
1/5
TrustpilotJaw-droppingly useless
To describe the agents of the Wandsworth branch of John D Wood as 'incompetent' is to do that word a disservice. Their inability to do even the most basic elements of their job would be hysterically funny if you were not the one to bear the brunt of their idiocy. From the moment I moved in as a tenant to when landlord sold the house, any interaction with John D Wood would leave me agog at how utterly useless and unnecessarily aggressive they were at their jobs. They treated us tenants as though we were pests and an annoying inconvenience. Their bias towards our landlord wasn't hidden, and we were lucky that we had a good relationship with him that CCing him into our communications with John D Wood would lead to a solution to whatever we were trying to sort out. They surpassed themselves in incompetency when our landlord sold our house. "24 hours notice for viewings? Nah, we'll just turn up with interested buyers when we want." I came home early from work one day to find viewers ALONE IN THE HOUSE who said that the agent had "just left". Said agent also insisted that we allow the eventual buyers bring their family around on a day to view that we had said multiple times that we could not accommodate, making a viewing appointment and not turning up to the viewing, leaving me to deal with the frustrated would-be viewers. But a standout communication from this agent was when we emailed our concerns about potentially not being able to move should a national lockdown occur and being told that we were "being unnecessarily hysterical" and being "ensnared by media speculation". Upon that, we decided to leave sooner than we had planned, which turned out to be a couple of days before lockdown happened.There is also no internal communication between agents and a lot of buck-passing from what I can gather. TL;DR John D Wood's agents are incompetent, useless at their jobs, aggressive and dismissive to tenants, will not reply to communications from tenants, but will harass tenants almost hourly if they want something done "ASAP". Avoid at all costs if you are looking to rent, and be wary if you are a landlord/looking to sell.
5/5
TrustpilotThank you Denise
Denise at the Beckenham branch was fantastic at keeping me informed of progress throughout the sales period from initial offer to exchange and completion. She was very proactive in following up and assisting with the resolution of outstanding queries. Thanks Denise
5/5
TrustpilotHave been looking for a while
Have been looking for a while, and Kirsty at Beckenham branch has been great at looking after us, as well as being incredibly patient. Thanks and we know we will get something soon 😊
5/5
TrustpilotI just moved into a new flat in Notting…
I just moved into a new flat in Notting Hill. The team was always very responsive, on top of everything! I’m so happy with my new property and the service they’ve provided.
5/5
TrustpilotHelpful and friendly
Always very helpful,friendly and supportive whilst remaining professional. Gave good advice. Appreciated individual circumstances. Always answered my queries. Stayed with us through a long process with a positive outcome.
5/5
TrustpilotEasy first time buying experience at JDW
Working with Sophie and the rest of her team to purchase my first flat has been great. Always quick to get back to me, friendly and making the home buying experience positive.
5/5
TrustpilotGreat help
Thank you, Paris and staff at Notting Hill office for doing a great job renting out our two-bedroom flat despite a tough market. We really appreciate your hard work and professionalism.
5/5
TrustpilotGreat job
I really appreciated Paris’s help at the Notting Hill branch. He helped me find the right flat and did a great job smoothing out any issues that came up along the way
5/5
GoogleExcellent service from John D Wood. Bo was very polite, informative and professional. Thank you.
Agent replied · 26 December 2025
Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotChiswick Lettings Team
Laura and her team in the Chiswick Rental offices went the extra mile in advising us on every aspect of finding a new tenant for our property including help with plumbers, decorators and removals and most importantly in finding us a good selection of prospective new tenants to choose from. A very hands on operation with excellent customer service and support.
5/5
TrustpilotExcellent service from start to finish!
I'd like to thank the whole team at John D Wood in South Kensington and in particular Umar and Angelo for introducing a buyer and working together with all parties (solicitors, managing agents, freeholders, buyer and vendor) in a friendly, personalised and dedicated way from start to finish. Although the whole process - from offer and sales memorandum till exchange of contracts and completion of the sale at the agreed price - took approximately 12 weeks, Umar and Angelo have always kept me informed of every single step towards achieving a successful sale. It was often just a text or quick phone call - even on a Sunday - which kept me motivated throughout the process. I believe that with John D Wood I have been in very good hands and would therefore highly recommend them.
5/5
GooglePia did an amazing job sourcing me a new apartment to rent! Highly recommend
Agent replied · 26 December 2025
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
4/5
TrustpilotDeposit nightmare solved
We have recently had to move during COVID. It was incredibly stressful and made worse when we found ourselves unable to access our deposit back through no fault of our own. At first I was not happy with the responses I was getting until Rupert Simmonds stepped in. He went above and beyond to cut through red tape and help us to get our deposit back in full. Rupert is a credit to John D Wood!
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Tell us what you need and we'll put you in touch. John D Wood and Co Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
