Trusted Agent profile
★★★★★
341 reviews across 2 platforms
59 Cadogan Street, London SW3 2QJ
John D Wood and Co Lettings's London office at 59 Cadogan Street is rated 3.7 out of 5 across 341 reviews on two platforms, including 133 Google reviews rated 4.4. The 208 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotJ D Wood deliver quick tenant find …
Our flat had been on the market with another leading agency for a while but we’d not received any response. It was amazing to see Tushar work to get the property listed and the J D Wood team turn it around within a week or so to get a tenant in. Super quick and efficient. Whole process was very smooth and professional.
5/5
TrustpilotVictoria was attentive informative and…
Victoria was attentive informative and an absolute pleasure to deal with highly recommend
5/5
GoogleOur most excellent experience with Sebastian was an absolute pleasure. Sebastian was always polite, humorous, informative and totally on the ball from go to woah. We hope to stay in touch with Sebastian and not just for business but also as a good friend. Sebastian was unfailingly professional in each of our meetings and also via correspondance. You are very lucky to have such an exemplary employee. He made our whole flat hunting experience as easy and quick as possible.
Hi Suze, thank you for the excellent 5* review. As always, it is a pleasure to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Sebastian and everyone involved at the John D Wood & Co branch. Many thanks, Lucy.
5/5
TrustpilotBrilliant service
I cannot recommend Kate Martin from The Primrose Hill branch highly enough.
5/5
GoogleWas followed by Millie to find my house, and she is honestly one of the best agents i have encountered. On my side always, helping me to get what we needed and wanted. I would reccomend her to whoever is looking for a trusted agent
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotKudos to Kate!
Kudos to Kate!! She's just amazing. As an overseas landlord, it's nearly impossible to know what's going on in my flat. But Kate is super communicative, and goes above and beyond the call of duty. In addition, I had my flat listed with another agency for months with no action. When I added John D Wood to help rent the flat, Kate found someone within a week. She's a real superstar and the company is lucky to have her. After all, what are estate agents but services from people? Without good people like her, they are nothing.
1/5
TrustpilotAppalling Property Management in W4 5DD
Appalling Property Management in W4 5DDThe John D Wood team in Richmond and Chiswick has provided nearly zero services in the three months since our move-in. We moved into the property with no professional cleaning done and a third of the lightbulbs missing. There were also many obvious errors in the pre-move-in property check, which we have disputed. Repairs were supposed to be completed in the week between move-out and move-in, but the work was done to a low standard and had to be redone, especially the vinyl flooring in the kitchen, which had to be completely redone once we moved in. Additionally, after we moved in, we had to give up our kitchen and hallway as they turned it into a construction site to complete the hallway painting and kitchen reflooring, which should have been done before our move-in.It has also become evident that the property has a growing list of broken or faulty appliances. Specifically, in the kitchen, both the oven and dishwasher were damaged by Optimal Maintenance. It took several weeks to sort this out, and even after another contractor came to inspect the units, they still brought the wrong-sized dishwasher. Furthermore, it's clear that the boiler hasn't been serviced properly in some time. We now have to repressurize it with the fill valve or heat the expansion valve with a hairdryer every time we need hot water or heating.The bathrooms have been a continuous issue. We reported all the problems the week we moved in at the end of August, and as of November 2nd, we've only seen partial rectification of the issues. Some problems we've had to solve ourselves, such as buying new shower hoses, while others are straightforward fixes, like installing a new flush mechanism in the toilet. We are still waiting for them to address the water pump, which needs replacing and has significantly delayed the water flow in some taps with waits up to a minute for flow common.New issues with damp in the flat have arisen, and it goes beyond seasonal changes. We've witnessed full droplets forming in the downstairs bedroom closet. Additionally, two of the radiators are broken, with one being leaky and the other functioning improperly by having runaway function.The personnel we deal with are unhelpful and show contempt for our requests for resolution. Valere Charles, the property manager, has apparently blocked my number and avoids my calls to the office. She does not provide updates as requested; we have to gather information about the schedule and scope of work from the contractors themselves. She only sent an update email on November 1st, after I called the office and was screened again, almost a month after our last correspondence. She does not seek feedback from the contractors and appears to intentionally reduce their scope of work. For instance, we expected the pump to be serviced in the week of November 2nd, but the contractor was only allocated one person for one hour, and as such less than half of the work we expected to be done was conducted. The painting contractors initially estimated a one-day job for the flooring and painting, but it ended up taking three days over two separate occasions, with wall and floor preparation on the first day in the first week, and two days to complete the kitchen flooring and hallway painting. Optimal told us that they would recommend that the bedrooms, living room, and kitchen all required additional painting and repairs for the stairway carpets, which are coming loose. They mentioned they would return, but we haven't received any updates on that, more than a month later. On November 4th, the boiler pressure failed again, and this time, we couldn't rectify it. We made an effort to request an emergency service as per the Landlord and Tenant Act of 1985, which classifies it as an emergency, and should be repaired within 24 hours, with compensation or accommodation claimable by the tenants if not. However, the landlord/managers vetoed our request without any communication, leaving us to endure the cold in the flat.We've also requested rent reductions due to the current state of the flat, but this has been consistently ignored by Laura Purvor, the senior lettings manager, even after she and Valere toured the flat, expressed their apologies, and assured us that all the issues we showed them would be fixed.In all honesty, the time for an amicable resolution has passed. We will be approaching the relevant ombudsman and the council this coming Monday to escalate this issue out of John D Wood's hands, as they have demonstrated that their primary concern is extracting rent from us.
5/5
TrustpilotI had a fantastic experience with…
I had a fantastic experience with Caitlin and Bradley moving into my new home in Scott’s lane, Bromley. They were professional, friendly and extremely helpful. I would highly recommend this agency. Thank you so much. Becky
1/5
TrustpilotBizarre
I contacted Claire Carter after receiving a leaflet through my door, to see if they are interested in selling my house. I had a visit from 'Charlotte' the same day, to do a valuation. Then I never heard from them again. Obviously not interested in selling houses. Timewasters. Bizarre.
5/5
GoogleI left with a very positive impression of the quality of service offered by John D Wood South Ken. Tania was dedicated and had a comprehensive understanding of the local market and a pro active nature that made her the stand out choice in my search. She listens to your needs and leverages your time only showing what truly matches your request. I can not thank her enough for her genius and experience!
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
1/5
TrustpilotAVOID THIS DISHONEST AGENCY
Worst real estate agency I've ever dealt with. Almost going to bring them to court.Razvan Boerean was our property manager. We have been trying to get our deposit back for more than a year. Every time we called there was some excuse like "He's out for lunch" or "He's on annual leave soon" followed by "he'll call you back". He didn't call us back and we've had to chase our deposit for months. It's been more than a year since we moved out and still haven't gotten our deposit back yet. Furthermore, our emails are just ignored and not even an explanation for such a delay or the costs of any deductions was given. Our naivete has been taken advantage of because we didn't know that our deposit insurance only lasted for 3 months and now they are very obviously just trying to steal our deposit. I have sent the last email to them with a 14 day deadline for an explanation or my deposit back. In a week if I don't receive anything I will take all the evidence I have and bring them to court.Avoid this unscrupulous company for your own safety.
5/5
TrustpilotMassy Eslami of John D Wood looks after…
Massy Eslami of John D Wood looks after my rental flat in Chelsea for which we have an annual front door inspection. She is always very helpful and highly professional ensuring that the inspection is completed.
1/5
TrustpilotWithholding deposit despite contract terms, Avoid.
Terrible experience with the move-out process. Our contract states the deposit must be returned within 10 days. It has been over 20 days and John D Wood still refuse to release it because the landlord "hasn't replied."
Dear Will, thank you for sharing this feedback. We are sincerely sorry to hear that your experience did not meet expectations. We take these matters seriously and would like to make things right. Please contact us directly at hq@johndwood.co.uk so we can discuss this further.
5/5
TrustpilotVery helpful!
I had a very positive experience with the team at John D Wood, Wimbledon Village. Although they were acting on behalf of the seller, they were consistently supportive and professional throughout the entire process. From the initial bidding stage through to completion, they helped me navigate each step clearly and efficiently, even with a challenging seller involved.
5/5
TrustpilotProperty buying transaction…
I completed a flat buying transaction with David, Simon and team from John D. Wood Earl's Court LondonDavid and team were responsive and well understood my property expectations from startI was only contacted with regards to the viewing of properties that matched my requirements.The team went the extra miles to ensure that the final phase of the transactions was completed as expected.I would highly recommend the service of John D. Wood and most particularly, of Dacid and Simon who worked in partnership with me during that transaction
5/5
GoogleVery professional and efficient estate agents. Service has been excellent throughout my search, and Georgie in particular has been a great help in finding and securing my dream home. I would highly recommend Georgie and the wider J D Wood South Kensington team if you are looking to sell/buy a property.
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleKatherine was a pleasure to deal with from the moment we met her right through to the handover of keys - she was so professional, supportive and helpful, and took a genuine interest in our wants and needs to make sure we found a happy hone. We couldn’t be more grateful for her making what should’ve been a stressful moving period so seamless.PositiveQuality, Professionalism
Thank you for your brilliant 5* review. Kind regards, Lucy, Customer Relations
5/5
Trustpilot“ They Actually Looked for Solutions”
I didn’t exactly have the smoothest transition from my old home to the new one, plenty of hiccups and frustration along the way thanks to the new renting rules.
5/5
TrustpilotI had a really positive experience…
I had a really positive experience dealing with Ollie throughout my time with the property. He was always professional, responsive, and genuinely helpful whenever I had a question or needed assistance.
5/5
GoogleWe had previously worked with another agency and the flat did not sell. I was recommended to John D. Wood & Co and had the pleasure of working with George Henderson who was not only very professional but also extremely nice. Great communication and answered all my many questions quickly! Thanks for selling our flat and making what was a very difficult sale easier! I would highly recommend George!
Really great to read another 5 star review for the John D Wood & Co. Estate Agents. Thank you so much and congratulations on the sale of your property. Your comments will be passed on to the team. Kind regards, Sarah.
5/5
TrustpilotQuick and stress-free move
I had a really good experience working with Paris Merico from John D Wood & Co. while looking for a flat in Notting Hill. He was super quick, practical, and always easy to reach, replying straight away to calls and messages and really trying to sort things out fast.
5/5
TrustpilotI have been renting with John D Wood…
I have been renting with John D Wood for over 13 years and over this time the staff have been efficient, helpful and do a great job.
1/5
TrustpilotAVOID JDW AT ALL COSTS
PLEASE PLEASE PLEASE do not subject yourself to the JDW Weybridge office if you can avoid it - they have provided easily the worst service we have ever experienced. We have been renting for 3 months in a JDW managed house. There are multiple material ongoing issues from a leaking roof to broken heating and the agent does not do anything about - for months. We have a 1 year old child who is suffering constant sickness now. They have lied to us about repair parts being ordered and have not held the landlord accountable for fixing anything. Jazz Dillon is of particular incompetence. She has promised us a call with senior management and of course, radio silence.
5/5
GoogleWe worked with them while purchasing our new home and would like to thank them for their efforts and professionalism throughout the whole process from start to end. George Henderson was a great broker to work with. He effectively liaised with all the parties involved in our purchase, was always responsive to our queries thoroughly and speeded up the process as much as possible. Highly recommend !
Thank you for taking the time to leave this fantastic five star review. We hope you are enjoying your new home. I will pass on your kind words to George and the entire team at John D Wood & Co. on Gloucester Road. Many Thanks.
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John D Wood and Co Lettings's London office has 341 reviews across two platforms: 133 on Google, 208 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
John D Wood and Co Lettings is rated 3.7 out of 5 across all 341 reviews, and 4.4 out of 5 on Google from 133 reviews, checked 9 October 2026.
John D Wood and Co Lettings, 59 Cadogan Street, London SW3 2QJ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.