John D Wood and Co Lettings reviews

★★★★★ 5/5

Google

Sardar Berzo is an absolutely fantastic member of the John D Wood team - lightning fast, friendly, professional, proactive, diligent, helpful, kind and considerate. An absolute pleasure to work with and super helpful in tough circumstances. I moved into a flat which hadn’t been cleaned or painted properly and he was on the phone within minutes making arrangements and followed up throughout till the job was done. Similar service and diligence for all follow up items. He really cares and it’s really apparent. An absolute standout.

Alexandra · 16 April 2023

★★★★★ 5/5

Google

Great service! Milli was helpful, informative and understanding of our circumstances. We could not have asked for more.

C · 4 December 2025

★★★★★ 5/5

Trustpilot

Jane was extremely helpful

Jane was extremely helpful and responsive throughout the process answering any questions we had along the way. Thanks to this it was a very smooth process with no stress. Great experience.

Jack · 8 May 2026

★★★★★ 2/5

Google

While finding the right apartment and signing a lease was a breeze (hence, two starts instead of one), once we moved in, everything went sideways. The property managers were unresponsive to both simple and complex repairs. In one case, their lack of engagement led to mold growth, eventually requiring ripping out carpet and redoing molding despite multiple escalations on our part to address leaks. What was particularly infuriating, however, either incompetence or maliciousness (or both) on their part in returning our deposit after we left. Even after aligning on amount required, it took over three months to receive our funds back. It required over 15 emails to their offices, repeated calls, threats of escalating to the housing office, and finally escalating to John D. Wood head office. Avoid working with Adamya at all cost. And if you have to, avoid giving benefit of the doubt; just save yourself the heartburn and escalate at the outset. Buyer beware - you may have no choice but to work with this team, but at minimum, know your rights and who to escalate to when they invariably try to avoid doing their jobs.

Jilani · 11 July 2025

★★★★★ 1/5

Google

Incredibly disappointed by the agent Toby who misguided me to securing a 2 year tenancy for a flat nearby that's in a terrible state. The property management team do not respond to you and take months to replace a faulty appliance. I was told the flat will be cleaned, refreshed with new carpets and furniture. As soon as I signed the contract, I was left with a place that falls well below a normal living standard, despite paying really high rent. It's almost 1 year and I've had to live with faulty lamps, wobbling chairs, broken blinds, doors, kitchen appliances and unhygienic carpets. The worst part of my experience was moving in and having to clean all the rut, dirt which must have been built up for years, and hoarded items left behind from previous tenants. Worst experience in the past 15 years living in London.

Ra · 30 May 2025

★★★★★ 5/5

Trustpilot

Great

We have had a great experience working with Paris from the Notting Hill office to get our new home. Everything was very efficient and smooth and communication was great.

Customer · 17 April 2026

★★★★★ 5/5

Trustpilot

All staff especially Jane at St…

All staff especially Jane at St Margarets branch professional helpful experienced and kind . Very supportive through a long house selling process . Highly recommended

J · 16 May 2026

★★★★★ 5/5

Trustpilot

Thank you to Massy Eslami, Property Manager at Belgrave Square

I would particularly like to commend Massy Eslami, Property Manager at Belgrave Square, who went above and beyond the call of duty in doing all sorts of extra tasks to help me when the tenant vacated my flat. As I live abroad, I very much needed and appreciated her extra commitment and assistance.

Caroline · 24 September 2026

★★★★★ 1/5

Google

The service offered by the Property Management team is shocking. Myself and a friend rented a two bedroom property from John D Wood. We have now been in the property for over 4 months and are yet to be provided with 2 sets of functioning keys. Despite the gravity of the issue, John D Wood have not been proactive in trying to find a solution for this. The Property Management staff are unprofessional, rude and generally incompetent, especially Alessandro Lucatello and Adam Michael. John D Wood and the respective Landlord consistently denied any responsibility for the situation making it difficult, time consuming and stressful to resolve. If you do decide to rent with John D Wood, make sure you have a break clause included in your contract. Having said that, Katherine Garces is excellent, very responsive and was a real pleasure to engage with. I would not want my negative review of the Property Management team to reflect poorly on her!

Clare · 21 June 2022

★★★★★ 5/5

Google

Gatley took over managing the sale of my property mid-way through the process and ensured that it closed, even though it was a long, drawn-out process. He was responsive, tenacious and ready to solve or find solutions to any problems that arose. I would have no hesitation in recommending him.

Rupert · 16 February 2026

★★★★★ 5/5

Trustpilot

Great service

Paris and the team at Notting Hill quickly found well-vetted tenants for my one-bedroom flat. They handled viewings and checks efficiently. Thank you!

Agnes · 24 April 2026

★★★★★ 5/5

Trustpilot

Paris was super helpful from the…

Paris was super helpful from the beginning to the end, always responsive! Big shout also to his team in Notting Hill! Thank you

Giulia · 17 April 2026

★★★★★ 5/5

Trustpilot

Claire Carter = everything you'd want in an agent

A huge token of respect and appreciation for Claire Carter, who acted on our behalf through an exceptionally complicated sale. Claire demonstrated deep subject matter expertise throughout and consistently went above and beyond, navigating a whole series of challenges, any one of which could easily have put the deal in jeopardy. She showed real patience, persistence, resilience, and tenacity, and most importantly inspired complete trust, all delivered with a genuine sense of humour when it was most needed.

Justin · 15 February 2026

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

If I could give 0 stars I would.I've rented 10 years in London and I have honestly NEVER been treated so awfully or experienced such unprofessional conduct. I truly wish I'd read all these reviews before I accepted a property through them because how these people are even in business is beyond me. They are useless, lie on tap and speak down to you at every opportunity. The onboarding process itself was bad enough - they (Alexandra, Emily and Samantha) were rude throughout, moved my move in date multiple times causing me to lose money and ignored any of my queries when I tried to get clarity on what was going on. But the second they wanted an answer - or for me to pay something - they would harass me relentlessly (including when I was at a funeral, which they were well aware of at the time).The property, which for context was fairly new and modern, was then handed over to me uncleaned (i.e. black surfaces, gunk in the shower, tea stains all over the floor). In itself this was bad enough and a breach of contact on their side, but I then quickly learned the drains were completely blocked too. They left me for months unable to use my own shower as the tray was completely full by the time the water would even get warm, rendering it inaccessible (thankfully I had an alternative via the gym but no compensation or apology was given for months of no access). Throughout this, they would either ignore my emails or respond with stupid comments like 'oh I think we just need a new shower head' (?) every time I tried to chase.I eventually had a (dodgy) plumber sent round who clearly made the problem worse as despite fixing the initial 'block', the shower began leaking shortly after. A different (and this time decent) plumber managed to fix it but told them they would need to carry out follow on work as it was soaking underneath the floors and they would need taking up to dry out properly. Of course they ignored this and within weeks the flat was COVERED in furry black mould spanning across the kitchen, bedroom and bathroom.The smell was literally unbearable and they didn't bother actioning anything until I threatened to contact environmental health (not that they ever properly fixed it, just painted over it). I literally spent my own birthday sleeping freezing cold on the floor (so I could be next to the open window) just so that I could breathe outside air. I had to throw out so many of my clothes as they smelt so bad afterwards, and they had the audacity to send some btec handyman over after telling me they were sending specialist mould removal people. This guy literally wandered over to Tesco to buy some own brand mould removal spray and asked to use my cloths (which obviously then had to be binned) to try and clean it. Clearly that failed given the scale of the issue and after smearing it all over the place and ruining my cloths, he then helped himself to my hoover and stupidly tried to hoover up gunky chunks of mould causing more damage to my personal property.There's a thousand other stories I could tell including them refusing to tell me where the meters for the property were so that I could take readings (on move in day they told me their inventory people had taken them and they would be sent to me - this turned out to be a lie), nor would they give me a key to my own letterbox for over THREE months. Turns out the meters were inside a locked cupboard that I needed a code for but despite finally getting access thanks to a neighbour, I still couldn't even set up my own electric bill as I needed the letters inside the postbox to do so. I left as soon as the break clause kicked in because I was making myself ill with the stress of dealing with them. I also knew they were going to act up and try and scam me out of my security deposit when I left. The flat was given back to them in pristine condition, and a thousand times better than it was given to me in, so they had zero authority to try anything but I was one step ahead just in case. I also got in contact with the LL behind their back and let her know everything that was actually going on without her knowledge. Turns out she hated them too.Quite literally the worst company I've ever encountered.(Just want to add that Gina was the only person I encountered who was ever polite but sadly I didn't meet her until the point I was leaving!)

MMMM · 11 June 2024

★★★★★ 5/5

Google

Having worked with John D Wood now for 2 moves within the Kensington area, I can say that they are a delight to work with. We've viewed and searched with many of the agents in the area but JDW was by far the most professional, most diligent and overall just kind. Specifically Katherine went above and beyond with our last rental. Doing many viewings separately for me and my husband, contacting us consistently about any potential openings she thought might fit our needs and when we were ready to make offers she was readily available and worked her magic to make our dream place ours! Definitely someone we would consider working with again. Thank you for the exceptional service Katherine! James and Thom Panto HayPositiveProfessionalism

James · 21 June 2021

★★★★★ 5/5

Google

Professional and quick to respond. Milli was helpful and guided me through the process step-by-step (since it will be the first time I move in the UK). Recommended

Flavio · 13 March 2025

★★★★★ 5/5

Trustpilot

Can Gelirli and his team at the…

Can Gelirli and his team at the Belgravia Office gave been outstanding in organising and selling our flat in Pimlico. Thank you Cam for all your help and effort.

Ivan · 26 January 2026

★★★★★ 5/5

Google

Katherine Garces and her team at John D. Wood South Kensington helped us with every step of our flat hunt, and ultimately helped us secure a flat we absolutely love! She really listened to what we wanted and showed us the flat we ended up loving on our first day with her. During the letting process, she was extremely helpful and went over and above to make everything go smoothly for us. Would highly recommend Katherine!PositiveResponsiveness, Quality, Professionalism

Carly · 21 June 2021

★★★★★ 5/5

Google

Extraordinary experience with Umar Bryce at John D Wood today. Unlike most property agents who are trying hard to sell what they have to you, Umar started from the other side of the table by understanding what his customer was looking for. He spent over 1 hr on the phone helping me to get a feel of South Kensington area and discussing with me the pros and cons of different choices. At the end of the call, we both understood much better what I was looking for thus enabling us to move more effectively and efficiently towards a deal in the future. Umar also won my trust through his professionalism and his customer-oriented approach. As a result of the call, I cancelled a viewing with another agent, which I had booked prior to the call with Umar and I decided to follow Umar's guidance in seeking my ideal property in South Kensington area as I felt his customer-oriented approach brings much more value to me than any other agents I came across so far. For anyone who is looking for a property in this area, I highly recommend Umar Bryce at John D Wood.

Sharon · 21 June 2020

★★★★★ 5/5

Google

I was moving to London last minute, the company and specially the agent who was handling my account helped me a lot. Tania was able to find me a great flat, I wasn’t in London at the time and she did her best to visit the property and show it to me while I was abroad. She was of great help in terms of payments, right to rent and move in dates. She made the process very easy for me and convenient. This company should be your first option when looking for houses on zoopla or rightmove as they greatly assist after you move in.

Faek · 21 June 2020

★★★★★ 5/5

Google

I had the pleasure of working with Tania at John D Wood a while back to find a letting property in Kensington. Tania was the top agent I worked with after many months of searching. She was honest, reliable, accountable, and service-oriented. The first property of interest fell through, and she was remarkable in sourcing a number of similar high-end properties that were within budget, in the exact locations, and had the right features I was looking for. She communicated often and with great energy across the process and helped me eventually find a perfect match without any pressure. I would recommend Tania to anyone searching in the Kensington area for a letting property.

Suraj · 21 June 2020

★★★★★ 5/5

Google

I highly recommend Tania at John D Wood South Kensington. Tania has been of a great help while renting a flat in London. From the start she knew exactly what we were looking for and managed to help us find a great flat! She was very patient and helped us with every single step. She really made our move to London easy. Thank you Tania so much, it was such a great pleasure to meet you, we are very happy with the choice. If anyone is looking for properties in this area then definitely get in touch with her.

Hoda · 21 June 2020

★★★★★ 5/5

Google

Our most excellent experience with Sebastian was an absolute pleasure. Sebastian was always polite, humorous, informative and totally on the ball from go to woah. We hope to stay in touch with Sebastian and not just for business but also as a good friend. Sebastian was unfailingly professional in each of our meetings and also via correspondance. You are very lucky to have such an exemplary employee. He made our whole flat hunting experience as easy and quick as possible.

Mugwump · 25 December 2019

★★★★★ 5/5

Google

Sam Rogers from the South Ken office was absolutely stellar and one of the best agents I have ever worked with. She helped us manage a very complex situation with very challenging timelines with great amounts of flexibility and professionalism. She truly went above and beyond in dedication, effort and brainpower, and she was always a positive presence and influence to all involved. Unlike so many other estate agents, I could really tell she cared about finding the right home for us, not just about scoring another deal. This was a very unusual situation and we ended up not going forward with the rental because of external circumstances, but Sam's immense support was ever so appreciated. When we start looking again, I will certainly be going back to JDW for the quality of their properties and to Sam for the quality of her work and I would gladlyand wholeheartedly recommend them.

Karina · 13 November 2024