Trusted Agent profile

John D Wood and Co Docklands and City reviews

3.2

★★★★★

150 reviews across 1 platform

Unit 2, 37B, Millharbour, London E14 9TX

John D Wood and Co Docklands and City's London office at Unit 2 is rated 3.2 out of 5 across 150 reviews on 1 platform, including 150 Google reviews rated 3.2. Checked 9 October 2026.

3.2 / 5

150

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

1/5

Google

The service is really poor, the attitude of all employees is really concerning considering this is a costumer facing company. The issue get never sorted, they simply procrastinate. And apparently they provide bathroom without windows nor extractor. Remove items if unnecessary is a lost cause. Honestly if I knew it I would have never taken it

Andrea · 17 June 2019

Agent replied · 15 June 2024

Hi Andrea, I really am very sorry for your experience, it would be great to discuss this. If you would like to, then please send us an email to review@countrywide.co.uk and we will be in touch as soon as possible. Kind Regards, Sarah

1/5

Google

Awful. They are withholding the deposit and refuse to answer. So many estate agents in London, please take your business elsewhere. We did deal with razvan. Do not rent through him please.

Mario · 16 June 2023

Agent replied · 15 June 2024

Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.

5/5

Google

I had been Vanet's client for over 2 years. What a blessing to have Vanet to manage my properties and they have been responsive to my needs! They have been maintaining good relationships with my tenants and I feel secure to have Vanet to manage my properties.

Sunny · 16 June 2021

Agent replied · 15 June 2024

Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

1/5

Google

The communication was poor, and the necessary information was not conveyed.

Jieyu · 24 July 2024

Agent replied · 23 August 2024

Hi Jieyu, we are sorry to hear about your experience. We strive to provide clear communication and we apologise for any lapses in conveying necessary information. If you would like to discuss this further, please contact us at review@countrywide.co.uk. Thank you for your feedback. Kind regards, Lucy, Customer Relations.

4/5

Google

Romualdas is helpful and attentive. Would recommend.

Johnathan · 17 June 2017

Agent replied · 15 June 2024

Thank you for the great review Jonathan, we really appreciate your kind words. Kindest Regards Vanet Property Asset Management

1/5

Google

Vanet unfortunately were the managing agency on my last rental. It took them four months to return my deposit and rent overpayment. I cannot advise working with Vanet.

Alec · 16 June 2023

Agent replied · 15 June 2024

Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

1/5

Google

They DO NOT take care of tenants, they abuse them! Great agency if you want to feel scammed. Their properties are not in good conditions and if you complain you get bullied by their agents. Seriously, please avoid!

Cil2 · 16 June 2022

Agent replied · 15 June 2024

Hi thank you for your feedback and we are sorry if you've had a bad experience. We'd like to know more about what happened so please feel free to email us at review@countrywide.co.uk with any further feedback. Graham, Customer Relations

1/5

Google

Least professional agents we've ever dealt with. Not responding to any of their emails, changing property managers without notifying their tenants, no idea where each of their employees are and not responding their phones. Whats the point of even having an agent and even worse, paying them?

Mary · 16 June 2020

Agent replied · 15 June 2024

Hi Mary, Sorry to read this has may have been your experience. Should you wish to discuss further, please contact us at review@countrywide.co.uk.

5/5

Google

A great experience, Vanet and my agent Romualdas saved me a lot of time by doing everything online. He was also very helpful to approximate postures in difficult negotiations with the landlord in terms of costs, dates, references etc. It was a situation where trust was everything, and I was very satisfied.

Javier · 17 June 2017

Agent replied · 15 June 2024

Hi Javier! Thank you for leaving a 1st class review. We are delighted that Romualdas helped save you time securing a property and assisted in negotiations with costs, dates and references. We hope you are enjoying your new home! Kindest Regards Vanet Property Asset Management

5/5

Google

a great experience dealing with John D Wood, great communication throughout and happy to deal with again in the future.

Raj · 9 April 2025

4/5

Google

Helped me in the process of securing a new flat. I had to travel to their office for some of the process which wasn't ideal, but Vanet have been quick in making sure I've had everything I need and sorting repairs for me.

Naomi · 16 June 2020

Agent replied · 15 June 2024

It is wonderful to read your review! I will make sure your kind comments are passed to our local team. Best wishes, Scott.

5/5

Google

We have had a good experience with Vanet and we would like to say thank you to Romualdas, Chelsea and Hannah who have always been very helpful.

Rahul · 17 June 2018

1/5

Google

Razvan has repeatedly behaved and made inappropriate comments. Real lack of professionalism and respect for the customer.

Alexandre · 16 June 2023

Agent replied · 15 June 2024

5/5

Google

Considering this covid situation my hot water situation at my home was resolved in 4-5 working days. So happy with their responsiveness and push to get it done despite current circumstances.PositiveResponsiveness, Professionalism

Sai · 16 June 2021

Agent replied · 15 June 2024

Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

the experience is very nice. Big thanks for Egle who was very helpful and she is such a nice person who would do anything to assure that everything is clear. Thanks also to Chelsea for her help too.

Dr · 17 June 2018

Agent replied · 15 June 2024

Thank you for the great review Dr. Musleh, we really appreciate your kind words. Kindest Regards Vanet Property Asset Management

1/5

Google

Awful agency never ever rent with those people, after renting they try to charge you for everything even if it is in the property or was damaged and documented on check in report

Albert · 16 June 2020

Agent replied · 15 June 2024

Thank you for taking the time to leave us your comments and I am sorry to read you feel this way. Should you wish to discuss further your experience, please contact us via review@countrywide.co.uk. Kind regards, Scott

5/5

Google

I have just rented a flat with the amazing help of the lovely Chelsea. Thank you so much for your hard work and great communication. You have helped us get our dream flat! Highly recommend

Georgia · 17 June 2019

Agent replied · 15 June 2024

Thank you Georgia for sharing with us your 5* review and recommendation of the service and support you received from our Vanet Property Asset Management team. Best wishes, Scott

5/5

Google

I just found a lovely place to live in with the help from Kayla Green, her professional knowledge and patient attitude are definitely deserve an award. Highly recommended! Very nice agent!

Kenny · 17 June 2019

Agent replied · 15 June 2024

Thanks Kenny for the wonderful 5* review and recommendation! It's great to see that the Vanet team once again provided a professional, knowledgeable and friendly service in particular Kayla. Best of luck with settling into your new home. Many thanks, Lucy.

5/5

Google

Vanet have been managing my flat for nearly four years! Have always had rent and kept me above board and legal. Happy customer!

GG · 16 June 2020

Agent replied · 15 June 2024

Wonderful to read such great comments about our local team. Thank you for your 5* review and I will make sure your words are passed on to the team. Best wishes, Scott (Customer Relations)

1/5

Google

Really bad service. Agents don't answer emails and arranging a viewing is impossible because they are never available.

Micaela · 16 June 2021

Agent replied · 15 June 2024

Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.

5/5

Google

Very professional services, staff are efficient and helpful, and always tried to solve the problem as soon as they can. Definitely a trustworthy property management firm to recommend.

Sophie · 18 June 2015

Agent replied · 15 June 2024

Dear Sophie A big thank you for your 5* review of our service as a professional and trustworthy property management agent. We are delighted that our team have looked after you well and always strive to solve problems with speed. Kindest Regards Vanet Property Asset Management

5/5

Google

Never rented before and vanet have guided and held my hand through the entire process. Amazing flat. Thank you

Andra · 16 June 2020

Agent replied · 15 June 2024

Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott

5/5

Google

Superb Agency. Worked closely with them for the past year. Excellent service from Romualdas, Egle and Razvan! Keep it up guys!

Zaid · 17 June 2016

Agent replied · 15 June 2024

Hello Zaid Many thanks for the 5* review! It has been a pleasure to work with you also and we are delighted that our team have provided an excellent service to you. Best Wishes Vanet Property Asset Management

5/5

Google

I rented an apartment from Romualdas back in July 2017. He was by far the most professional agent I have dealt with. He arranged several viewings and got me first access to some new listings before they came on the market. A true gent and a pleasure to work with.

Dave · 17 June 2018

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read John D Wood and Co Docklands and City's Google reviews

Questions about John D Wood and Co Docklands and City

How many reviews does John D Wood and Co Docklands and City have?

John D Wood and Co Docklands and City's London office has 150 reviews across 1 platform: 150 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.

What is John D Wood and Co Docklands and City's rating?

John D Wood and Co Docklands and City is rated 3.2 out of 5 across all 150 reviews, and 3.2 out of 5 on Google from 150 reviews, checked 9 October 2026.

Where is John D Wood and Co Docklands and City's London office?

John D Wood and Co Docklands and City, Unit 2, 37B, Millharbour, London E14 9TX.

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.